See attached document for complaint. The undersigned is legal counsel representing XXXXXXXXXXX in the above-mentioned matter. Please be advised that XXXXXXXXXX purchased a new Kawasaki 2024 motorcycle model ZX636JRFBN on May 9, 2024 with total purchase price of $13,981.92. On or about April of 2025, XXXXXXXXXXX received a recall notice with follow up notice in June of 2025 NHTSA Recall No. 25V376 “Crankshaft Bearing Seizure” causing the engine to potentially “lose engine power unexpectedly due to a seizure of the #5 crankshaft bearing” that may lead to an increased risk of a crash. Given the nature of the recall, the notice is marked with a “DO NOT RIDE” advisory until the repair is made and that the customer is to contact a dealer for such repair. Sometime on or about late August of 2025, the motorcycle was inspected at a Kawasaki dealership in an effort to address the recall. This was the earliest that the dealership could address the recall nearly three months after getting the “DO NOT RIDE” notice. The mechanic who examined the motorcycle indicated that it did not appear that the bike had the defect. In November of 2025, an additional recall notice “Crankshaft Bushing Seizure” was issued under Recall # 25V798 since the notice acknowledges that a prior repair on the vehicle may not have addressed the defect. A second letter was issued in November of 2025 under the same recall notice indicating the parts needed for the repair are not available. Finally, another notice was issued under the same recall, 25V798. Again a “DO NOT RIDE” warning is issued on this notice. The letter advises that the “method used to torque the crankcase bolts will be different than the one used in the prior recall “and that the recall applies to “vehicles already remedied under recall campaign MC25-08 (NHSTA Recall #25V376). Once again there are instructions to contact a dealer for repairs. It is presumed that parts are now available to attempt another repair. Due to the critical safety issue relating to the recalls, the unreasonabl
No injuries · No fire · No crash
I need help dealing with Kawasaki, how am I supposed to take my bike into the shop to get the recall checked when there is a do not ride recall and it’s winter where I live on 30 degree roads and the shop is 40 minutes away. Is Kawasaki suppose to pay for the transport of my bike to Purcellville.
No injuries · No fire · No crash
The contact owns a 2024 Kawasaki Ninja ZX-6R. The contact received notifications of NHTSA Campaign Numbers: 25V376000 (ENGINE AND ENGINE COOLING) and 25V798000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at an undisclosed speed, the motorcycle backfired. The local Oasis Outdoors - Powersports dealer was contacted and informed the contact that they did not repair Kawasaki motorcycles. The contact stated that the dealer was a Kawasaki dealer. The contact stated that the nearest Kawasaki dealer was 100 miles away. The motorcycle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was unknown.
No injuries · No fire · No crash
Recall was issued for crankshaft bearing failure and recall was performed and completed. Kawasaki performed the inspection and repair, however kawasaki had failed to adequately fix the issue causing prolonged headaches and paying for something that is unsafe to opperate. All kawasaki is telling people is dont ride but not providing an adequate fix to make the bike safe again or theyre also refusing to buy the bikes back.
No injuries · No fire · No crash
The contact owns a 2024 Kawasaki Ninja ZX-6R Motorcycle. The contact stated that the motorcycle was making an abnormal sound. There was no warning light illuminated. The contact received a notification letter for NHTSA Campaign Number: 25V376000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed that the failure was due to the bearing on the crankshaft. The vehicle was not repaired. The manufacturer was contacted and extended the warranty, but no additional assistance was provided. The failure mileage was approximately 4,000.
No injuries · No fire · No crash