Jeep Wrangler Complaints (2024)

970 consumer complaints on file.

#11615772September 21, 2024
UNKNOWN OR OTHER
I believe a serious malfunction occurred with a 2024 Jeep Wrangler on [XXX], the day after I purchased the vehicle. The incident took place while I was driving westbound on [XXX] , at a speed of 65 mph. At the time of the incident, I had both front Targa Top Panels removed, both front windows down, and both rear windows up. Suddenly, I was struck in the face by what felt like a rock. This unexpected impact caused me to swerve dangerously close to the median. Almost immediately, I noticed I was bleeding and experienced excruciating pain. Upon exiting the highway at my home exit, I checked on my nonverbal child to ensure their safety. To my dismay, I discovered an adjustable turning loop cover on the rear back floor of the vehicle. After further investigation I noticed my rearview mirror had a crack also. I'm confident this piece flew from my passenger side of my vehicle, hit off my window shield or rearview mirror, and into my face. Concerned about the safety implications of this malfunction, I returned to the dealership, Tyson’s Motor Shorewood in IL, where I purchased the Jeep. Although they offered to reattach the piece, I declined, as I believed this could pose a further risk of injury. I no longer own this Jeep after sustaining this injury I felt compelled to sell it for the safety of myself, and my children. I have reported this incident to Jeep, and my case number is #[XXX]. The malfunction resulted in a laceration and bruising to my face, and I strongly believe that this issue warrants investigation. The potential for more serious injuries, especially to other occupants or drivers, is a significant concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614793September 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V652000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614347September 13, 2024
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE LOST POWER AND SHUT DOWN ON THE HIGHWAY WHILE DRIVING IN ESAVE MODE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613683September 10, 2024
SERVICE BRAKES
I was driving and the ABS lights and other lights came on and the brakes went out. I had to push the brakes to the floor before it gradually stopped. If there was someone in front of me when when the brakes went out I could have died. The car was taken to the dealer where they replaced the brakes but Jeep won’t buy the car back. I only had the jeep for 2 months and bought it new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613870September 10, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
All the warning lights came on while driving on the highway and the vehicle shutdown on its own. 3,000 miles on the vehicle. Seems like an electrical or software issue. Absolutely unacceptable. I am lucky I wasn’t hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612481September 4, 2024
ELECTRICAL SYSTEM, ENGINE
The engine is running rough and loses power when it turns on for the first time and speeding up around 6th gear. Also the 2nd gear takes about 3-5 sec to downshift and you lose the opportunity to step on the gas hard or it will slam into another gear. The lose of power and random shifting causes you to slow down and not able to get out of the way or drive well esp. on the highway. The jeep dealer wants to keep the car for 4 days to trouble shoot. No lights or warnings it constantly does this and seems there is a tuning or computer issue. The car only has 8000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611433August 28, 2024
STEERING
I have not had any incident with this vehicle as of yet, but I bought it brand new a few months ago from Westgate motors in Raleigh, North Carolina. It’s a brand new jeep. It only had 12 miles when we got it from the start it has bad steering and it steers all over the road while you’re driving it you can be driving it all of a sudden it’ll just start to switch lanes or something or getting into another lane and then it feels as if the back end starts to sway like it was hit with a very bad wind. The cruise control varies up and down at times without even touching it. Coming down a hill once it moved over into her on coming lane. I had it back at the dealer several times and was told this is normal for jeeps due to their new design since 2018. I called jeep corp and they told me to call the dealer nothing they could or would do to help me. Dealer told me nothing they could do either and if I brought it back I would the trade in amount I had with my previous car. I’m writing here and letting my family know they if anything happens to me when driving this jeep to please have an investigation done. I have told the dealer I do not feel this is safe to be on the roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610328August 22, 2024
STEERING, SUSPENSION
Issue: Front End violent DEATH WOBBLE at interstate [XXX] speed of 75mph on [XXX] outside Benson AZ (unexpected and harsh). Hit rough patch in road and steering wheel and front end violently shook side to side for about 5 minutes until I slowed to below 50mph. Almost crashed into other cars but I regained control at a slower speed and had no accident. Vehicle purchased on [XXX] new. Slow 45mph initial test drive had no wobble. Dealer attempted to repair on 2 occasions in June 2024 but could not guarantee it fixed. They bled and primed its newer dampener which was empty/never primed. Supposedly it was the newer upgraded steering dampener that was to have fixed this issue but did not fix it. Had 3 more minor wobbles after Dealer fixes on the next 3 weekends driving on [XXX] at 70MPH but these were less intense and manageable (did not scare me so much as I was expecting them), Now I locally drive it with no major issues. Will have Dealer review at the next 5000 mile service. This Death Wobble should NOT be in a $58000 Jeep Sahara. Very scary. Dealer confirmed issue, but applied no permanent fix. Said to drive under 75MPH and be aware of the front beam axle feelings. No messages or warnings before, during or afterwards. The wobbles catch you by surprise. After these experiences I can drive it okay. I have owned over 10 Jeeps and none had this wobble issue. If informed about this Sahara's wobble, I would not have bought it. Dealer made no effort to replace vehicle or refund my money. So I am stuck. The Jeep forums mention this being an issue for 2024 saharas and some 4Xe jeeps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609565August 19, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Now on Sunday August 11th at 6:08pm driving home from store with no charge on jeep at all, not in hybrid only gas, the jeep died in the middle of the road, it abruptly stopped with no warning, my body jerked forward and when I pushed down gas pedal there was nothing. There was no type of warning before this happened, no light warning on dash, no beeping NO WARNING. Thankfully the car behind me went around me and thankfully there was enough distance between us. I was on a back road thankfully right near an entrance of a park. After putting it into park is when it started binging at me and beeping and warning lights, service charging system light came on, check engine light. I tried turning it off and back on which I had power like my radio and lights on dash the whole time. I could not get car to go into neutral, I even turned off got out closed door and then tried again. Thankfully I was close to home called my husband who came, and he could not get into neutral and had to find the loop that put jeep in neutral manually and he towed me to a safer place. He then unhooked the negative battery terminal for 15min to see if that would at least reboot system which it did but drive home it was like a windup toy car very bucking. I did charge and took to dealership Monday it did buck once an. All of this was about an hour. Jeep is at dealership still. I do have pictures and video also
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608939August 16, 2024
ENGINE
New car purchased 8/3/24. On 8/5/24, At 300 miles, red check engine light came on. Error code is Turbocharger issue per our code reader. Dealer informed us ok to drive until we could get in for service. At 500 miles, engine began to miss and would not accelerate (8/11/24). We barely made it home by driving under 45 miles per hour. Car towed to Jeep dealer on 8/12/24. Jeep dealer will not give us an expected repair timeline after 3 inquiries this week. It could be as long as 6 weeks per the dealership. This is our 6th Jeep Wrangler since 2009. This 2024 Jeep has a serious issue that needs immediate attention. Jeep should be held accountable and repairs to new vehicles with less than 1000 miles should be a priority. We are working with Jeep to see if a different dealer for repair is an option. Tennessee Lemon Law timeline of 30 days out of service is rapidly ticking away and Jeep does not care at all. I will upload repair documents when Jeep completes service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608650August 15, 2024
ENGINE
In January 2024, on my way to work, the jeep engine randomly shut off. It was the middle of winter and temperature in the teens and that may have been a factor but I had already been driving 20-25 minutes so the car was sufficiently warmed up. After the random shutdown, I was able to park on the side of road but that's where it stayed all day. There was no warning. There were no lights or beeping. It just shut off and would not start again. At the end of work day (9 hours later), I returned to vehicle and it started. I did bring the vehicle in for service at a Jeep dealership for another separate recall issue and they said they could not duplicate the conditions of that morning to see if there was an issue with the engine or battery. There was nothing wrong from what they could tell and released the vehicle. I have not had the incident happen again but I did drive too much during winter months since it concerns me that this random shutdown could happen at any time without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608780August 15, 2024
FUEL/PROPULSION SYSTEM
Service charging system light came on, and the Jeep made a metallic rattle under the hood, and I went to a dealership who said they don’t know much about them and could do anything went to two other dealerships who did not have technicians in that day to see it with a Ford dealership who said that they didn’t have time and they would get to it due to four weeks I have 150 I’ve got two other dealerships because I didn’t buy it there. No one will help me today and I can’t get anyone at the dealership. I bought it AT to call me back and I don’t know what to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608855August 15, 2024
POWER TRAIN, ENGINE
Driving Jeep down the road and it cuts off and comes to a halt. It will eventually start back up but check engine light comes on. Took to dealer and they claim it was a flash update, but it has now shut off on us again while driving it. This is VERY dangerous to say the least. Especially if it happens on a major busy highway. It could easily cause a wreck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608360August 13, 2024
EXTERIOR LIGHTING
The Daytime Running Light feature has never worked even with the feature turned on in the settings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607187August 8, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle has stopped and shut down 3 times this year. Unable to power back on. Stopped in the middle of the road. Requieres towing asístance all instances back to dealership for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605979August 1, 2024
ENGINE
Vehicle has experienced a loss of power/throttle response. Also appears to have an issue with engaging and staying engaged in the drive position. At times when trying to place the vehicle in drive the dash indicator will blink "D1" and you have to return the vehicle shift lever to neutral or park and then back to drive to get the transmission to engage and allow the vehicle to move forward. Both issues have occurred while in 2 wheel drive on paved highway as well as in mild off-road conditions in both high and low range four wheel drive modes without the lockers engaged. Vehicle was taken to a dealer on 7/30/2024 and they checked for codes with the only code displayed relating to the collision detection system activation which has occurred while in four wheel drive modes at slow speeds. Vehicle is scheduled for further diagnostics on 8/19/2024 which was the first available service appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605982August 1, 2024
ENGINE
After purchasing a new vehicle, 25 miles in a check engine hybrid system alert appeared. I returned the vehicle and was advised that this is an inherent problem with this vehicle and is part of a major recall and the parts needed are 6 months delayed!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605692July 31, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
While driving the vehicle, I received a warning that the clutch was overheated. A few days later, it had no acceleration while merging onto the freeway. Fourth fifth and sixth gears had zero acceleration and I was almost runoff the road. The vehicle would not go over 70 miles an hour And the cruise control failed. It told me service required. I took the vehicle into the dealer and they told me there were no codes so there was nothing they could do unless I made an appointment. Which I did their convenience was two days later. As I was leaving, they informed me that it would cost $180 to diagnose the problem, even if there was no problem. Since the initial problem, the vehicle has hesitated in all gears and has lost its “Peppiness” The vehicle is a brand new 2024 model. After googling I found that there was a recall up to 2023 models stick shift clutch overheating. I suspect they did not fix the issue and my 2024 may catch fire as well, also the lack of power is disheartening while driving And may also pose a risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603967July 23, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The day I got the vehicle, it shut down. I thought it was a fluke, but it keeps shutting down on the road. Completely. The whole car turns off in middle of the lane and I have to try and restart the car which can take a few minutes. No alerts would come up, the car would just suddenly stop. It is very stressful trying to get the car restarted with everyone honking and zooming around me. I have a baby and every time we get in car, I am fearful of an accident. It went to different dealerships multiple times, each time they claim there is nothing wrong with the vehicle. I've shown them many videos, and they say its insufficient proof. They drove it for over 200mi and told me they could not replicate the problem. I find this hard to believe as happens 10-20 A DAY!! And I don't drive a lot. It literally happens on the way home from the dealership. They wont give me a rental car, cuz they don't see a problem, yet keep the vehicle for weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603915July 22, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Car stopped dead with a total power failure in the left lane on [XXX] between NJ/NY. there was no warning light or any other prior notification to attempt to take evasive action. This was at night with other vehicles traveling at high speed on the road as well. Lucky to be alive. The vehicle was towed into the Jeep dealer on Rt 18 in New Jersey and they returned it saying they had applied a "software update." Glad they feel like a software update is worth someone's life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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