Jeep Wagoneer Complaints (2023)

115 consumer complaints on file.

#11772429October 20, 2026
ENGINE, ELECTRICAL SYSTEM
Vehicle will suddenly shut off in traffic. Will NOT start back up for 1-2 minutes. Control panel near gear selector will flash on and off message reading Hold brake and start button. Screen all black. This has happened 3 times this month. Car shut off in car wash, once started it would not shift from Park into Neutral or Drive for 60 seconds. When accelerating on expressway, vehicle will shake then message flashes on dashboard "Put in proper gas and oil". Happens weekly. Dealership of course cannot find any issues or replicate codes....very convenient. Bought new-2023 Jeep Wagoneer Series 2 Hurricane twin-turbo engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771591October 16, 2026
ENGINE
The thermostat suddenly failed, causing extensive engine failure. The engine failure was the direct and unavoidable consequence of a known manufacturer defect explicitly covered under Customer Satisfaction Notification 26B and TSB 09-006-25 / RSU 25-047 which should have replaced my thermostat or been a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769776October 8, 2026
UNKNOWN OR OTHER
I own a 2023 Jeep Wagoneer with approximately 33,000 miles. The vehicle has unexpectedly shifted/commanded PARK while moving on two separate occasions. The first incident occurred while I was driving approximately 5 mph in a parking lot. The vehicle unexpectedly went into PARK while it was moving. The second, more serious incident occurred while I was accelerating from a complete stop to make a left turn onto a main road. The vehicle unexpectedly shifted/commanded PARK while I was accelerating into traffic. I did not select PARK and could have been tboned. I reported both incidents to my Jeep dealership. The vehicle has been inspected, but the dealership has been unable to duplicate the issue and states there are no DTCs or other indications of a failure. Because they cannot reproduce the concern, they have declined to escalate it to a Chrysler/Stellantis representative. They are returning the vehicle to me despite the issue occurring twice. I am concerned this is an intermittent electronic, transmission-control, shifter, sensor, software, or communication-related safety defect that may not leave a diagnostic code after the event. An unexpected shift into PARK while moving could cause sudden loss of propulsion or control and presents a serious safety risk, particularly when occurring while accelerating into traffic. I am requesting that NHTSA document this complaint and investigate whether there are similar incidents involving 2023 Jeep Wagoneers unexpectedly shifting into PARK while moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11769987October 8, 2026
STEERING, ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING
About a week ago, I received a warning that my lane management assist required servicing. As of Tuesday (10/06), as I slowed to a. Stop sign, my car started beeping, put itself in park and turned off. It flashed a message that stated a restart was required. Then today, I was getting the same lane management warning and as I was stopped, my car did the same thing, threw me into park, put a bunch of different warning messages then said power steering requires service. I proceeded to drive home since I was about ten minutes away, shut my vehicle off for a few minutes and tried to restart it, the car would not restart. The vehicle had to then be towed to dealer for repair. Since purchasing the vehicle in 01/2024 I have had ongoing electrical issues and had to turn the vehicle in for service. But they have never found an underlying issue, they have just replaced batteries and cleared codes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768491October 2, 2026
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Instrument panel dash frozen. instrument dash panel frozen at the screen where it says start/stop press brake to turn the vehicle on, we can’t see how fast we’re going when driving. This has occurred on multiple occasions. We’ve taken it to a Jeep dealership. Who reset the PCM but it does not resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768501October 2, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I recently had an oil change at the dealership I purchased the Wagoneer from. Three days after the oil change was completed, I was sitting at a stop light when the vehicle completely shut down, and the power steering went out. I started the vehicle back up and a power steering service notice popped up. That same day, the large central display screen kept flashing on and off, when it finally shut completely off. Six days later, I was driving home from work when I noticed the engine kept running up into the 6-7000 RPM's if I tried to drive over 40mph. I drove under 40mph the rest of the way home (about 10 minutes) and started noticing how loud the engine sounded and the temperature gauge was increasing. I was about 1 minute from home when my daughter and I could feel the heat coming from the engine inside the cab of the vehicle. It was so hot, I was concerned the vehicle was going to catch on fire. I parked it away from my home and called the dealership. They sent a tow truck and inspected it the next day. They stated the engine thermostat went out, and the auxiliary battery failed. There were never any warning lamps or messages displayed while this was happening. If I would not have been paying attention to the gauges and would have been further away from home, this vehicle could have overheated completely and potentially caught on fire putting my kids, myself, and others on the highway in danger. There was a Campaign Reference: 26B issued by Stellantis in April 2025 stating this exact issue and noting the repair to be performed, however, they only included specific Wagoneer's equipped with a 3.0L GMET6 engine. My engine is a 3.0L I6 Hurricane and was not included in the campaign, even though it is the exact same issue and this could have all been avoided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11768568October 2, 2026
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
When driving my vehicle suddenly shuts off the engine and puts the vehicle into park. This has happened multiple times now and everything shuts down, power steering, etc goes out and I’m afraid it will cause a serious accident.This seems very dangerous. Dealership tells me they don’t have any idea how to fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767769September 29, 2026
ENGINE, ELECTRICAL SYSTEM
While driving my vehicle suddenly shuts off the engine and puts the vehicle into park. This has happened multiple times now and once on I-66 while merging onto I-495. This seems very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767178September 26, 2026
VISIBILITY/WIPER
The driver’s side sun visor at the main attach point broke when trying to move it from the stowed position. Prior to this, no looseness or other abnormal condition was known to exist. The plastic elbow which serves as the pivot point separated from the base with the electrical wires remaining attached. This results in the driver’s view directly in front of the vehicle being 80-90% restricted as the visor falls directly in front of the driver’s face. The visor will not stow. One hand must be used to hold the visor up against the headliner. This presents risks to the driver via restricted visibility, distraction and physical limitations. The risk extends as a threat to the safety of passengers and collisions with other motorists, pedestrians and/or property. The dealer will be notified for inspection and repair. Photos and video are available. One year earlier the same thing happened on the passenger’s side of the same vehicle. It was replaced by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764147September 14, 2026
ELECTRICAL SYSTEM, ENGINE
Our vehicle was purchased in December of 2025. Aprox. One month after purchase the vehicle unexpectedly turns off while driving. Fails to start. Along with multiple other issues. Its has been in the shop over the course of that time more than four months and is in the shop current day 14sept2026. We have spend roughly $10,000 to date and continue to be financially and emotionally ravaged. Sealants has been no help. The purchasing dealership also refuses to make it right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763446September 10, 2026
STRUCTURE:INTERIOR PANELS:SUN VISOR
On Monday, August 24th around 7:30am my wife was driving South in our Jeep and had just entered onto the freeway. There was heavy traffic and the early morning sunlight was impairing her vision. To remedy the sunlight issue, she pulled the visor from the plastic dock/restraint and while folding the visor down she proceeded to rotate the visor to a position to shield the light. During the folding and rotating motion, the attachment supporting the metal arm that supported the visor broken inside the roof. When my wife let go of the visor, the visor dropped down about 2 inches and "drooped" at a significant angle, swinging freely. It did not completely pull out and separate from the ceiling but was somehow still prevented from being completely removed from its housing. My wife had to grab the broken visor and restrict it from moving/swinging freely so she could see while operating the vehicle in heavy traffic and sunlight issues. I had to reach over from the passenger side of the vehicle to take the visor from her as to help her continue to drive safely. I managed to push the visor arm back into the ceiling then dock the visor. The visor then stayed in position for the rest of the trip but now she had to drive with the sunlight issue for a little while that still posed, in my opinion a safety issue. This same issue happened in 11/2024 but it was on the passenger side. I believe the support mechanism for the visor was built with either defective or substandard/cheap materials that do not meet the standard for the safe operation of the vehicle. I've come understand that my vehicle (or make/model) is not the only one affected by this. I believe this issue poses a safety risk to all vehicles with this part design or materials used in manufacturing/installation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763510September 10, 2026
UNKNOWN OR OTHER
There were no warning signs. I was at a red light and my car completely shut off and red steering wheel with an exclamation mark showed on my screen. It would not immediately start as I tried to restart the engine. It took a min to restart. It automatically had thrown my emergency brake on. The a/c was also shut down. I started driving again and when I got to the next stop sign it did the same exact thing. I was a few streets over from my home. I only slowed down through the stop signs in order to get home so that my husband could assess it. When he walked up to my car it was making a strange sound, which eventually stopped. I shut my engine off and restarted it but the alert was still there. I had just come off the highway when this happened doing a speed of 65 then slowing to exit. This scared me. I am calling the dealership in the morning in order to have them pick it up and assess the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762497September 6, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Vehicle began to randomly shut off at low speed while moving, while stopped and also in park. Has not yet happened at high speeds. All occasions are at speeds of less than 5 mph, no MIL. Took to the dealership, diag of faulted aux battery. Battery replaced. Still very randomly will die in gear, at low to no speed, and also in park on occasion. Dealership update software of the BCM, PCM, and DCM. Returned to us with the same ongoing dying issue, returned to dealership, they did a wheel alignment, obviously didn't fix the dying issue. This vehicle carries my family, this will cause an accident as other traffic avoiding the vehicle has been the only factor in avoiding accident. No codes present. Vehicle is being refused to drive due to the uncertainty of when and where the vehicle will die randomly. This has happened numerous times over the last month, we will not accept the return of this vehicle until this problem is solved. This has so far ONLY HAPPENED AT LOW SPEED. Dealership has put many highway miles on it without replicating issue. It can be easily replicated by merely driving it from one parking spot to another or around a parking lot stopping and starting and traveling at speeds 5mph or less. This will happen at low to no throttle input. Vehicle will immediately start and run after being placed into park and hitting the start button, this is not the auto -start-stop feature working correctly. Dealership states this has only happened while pulling into a working bay at the dealership, unable to replicate results on the highway. It is currently the low speed dying that is the issue, this has been brought to the attention of the service dept on numerous occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761526September 2, 2026
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
I purchased my 2023 Jeep Wagoneer new in March 2023. The vehicle has experienced multiple electrical/electronic safety-related failures. Beginning around Oct. 2024, the digital instrument cluster intermittently failed to load after startup, leaving me without critical information including vehicle speed and fuel level. I photographed this occurring numerous times and repeatedly reported it to the dealer. The cluster was eventually replaced in April 2026. The vehicle has also unexpectedly shut off more than once while slowing or coming to a stop at a stop sign or traffic light. In July 2026, the entire right-front exterior lighting system failed. The right headlight, daytime/running light, front turn signal and cornering light are all inoperative while the left side operates normally. The dealer replaced the complete right headlamp assembly in Aug. 2026, but this did not correct the problem. All right-front lighting remains inoperative. The odometer is also continuously flashing. The dealer has not determined the cause and says further diagnosis and Stellantis STAR technical assistance are required. As of Sept. 2026, the lighting failure has persisted for more than a month despite a repair attempt. I am concerned about the safety risks from loss of required exterior lighting/turn-signal function, prior loss of instrument-cluster information, and unexpected vehicle shutoffs. I do not know whether these conditions share the same underlying cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760755August 30, 2026
ELECTRICAL SYSTEM
The vehicle has not started, on 2 separate occasions. It will not start, let you open the door and, the APP won't work. It is just dead. After a period of time, it will start and work fine. Then it won't start again. I have read there are several instances on your web site of this type of failure. The dealer can't find anything "wrong".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760086August 27, 2026
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
On multiple occasions, when starting the vehicle, the screen on the dashboard remains with the power button and instructions to depress the brake and push button to start. The car starts, but no gauges appear on the dashboard. Turning the car off and back on does not resolve the issue. The car is on and running and will let me shift into gear and drive the car, as demonstrated in multiple videos. Driving the car while a message on how to start the car is concerning as I cannot see/view the speedometer or any other gauges. Additionally, the indicator that the driver’s door is open is on when the door is shut. Turning the vehicle off, exiting and locking does not resolve the issue and the screen remains illuminated with the same message. These issues have been reported to the dealer and each time I have been told they cannot reproduce the issue-most recently in May 2026 when the vehicle was inspected, even when showing them photos and videos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758379August 20, 2026
POWER TRAIN
Three times my car has suddenly stopped and went into park. It happened once pulling into the median of a roadway. The second time I was slowing in traffic to stop at an upcoming traffic light and the most recent was backing out of a park spot. In addition to the sudden stops while in traffic it also has had hesitancy when starting from a stopped position. I have to restart the car while in traffic. Could seriously cause an accident to happen. Dealer found several CPM codes, completed an update and cleared the codes 2 days ago and now it happened again. Cabin filter, air filter were changed on 7.6.26 and the first time the car did this was a few days after that. So this has been happening for about 1 month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757661August 18, 2026
WHEELS, POWER TRAIN, UNKNOWN OR OTHER
Vehicle: 2023 Jeep Wagoneer Series II 4WD VIN: [XXX] I am reporting a significant vibration/shaking condition in my 2023 Jeep Wagoneer. At approximately 75 MPH, the vehicle develops a noticeable shudder/shake that can be felt while driving at highway speeds. The condition is repeatable and raises concerns about the stability and safety of the vehicle during normal interstate/highway driving. I am concerned because other Wagoneer owners have reported similar highway-speed vibration conditions. I would like the cause of this vibration properly identified rather than having it attributed to normal vehicle characteristics. The vehicle should be evaluated for possible tire/wheel road-force variation or runout, suspension components, propeller shaft/driveshaft, CV joints, transfer case/output components, or other driveline components that could produce a speed-related vibration. This vehicle also has a history of having been reacquired by the manufacturer pursuant to applicable state consumer warranty laws or to promote customer satisfaction, according to the CARFAX report I obtained after purchasing the vehicle. I am requesting that NHTSA document this complaint and evaluate it along with other complaints involving highway-speed vibration/shaking in Jeep Wagoneer and Grand Wagoneer vehicles. The vibration occurs at approximately 75 MPH and is repeatable during highway operation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756883August 14, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Pulling from a stop sign across two lanes of traffic into a median, the car shut off and then started back. When it started back there were multiple warning lights. Pulled out onto highway and when coming to the next turn, there were no power brakes. Had to use extreme pressure to slow the vehicle down to a stop. Turned the car off and then back on and most lights went off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754803August 4, 2026
ELECTRICAL SYSTEM
Problem occurs randomly and have not been able to consistently repeat results. Vehicle stops and shuts off and puts itself into park. Restart vehicle and it drives normally. It did this once pulling out of a parking lot into traffic, oncoming traffic was able to stop to avoid us. We brought it to the dealership to be looked at and they found nothing wrong. They did say codes were in the computer but since they weren’t active they couldn’t do anything about it. No lights stay on after the car is restarted. It has done this multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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