Jeep Wagoneer Complaints

350 consumer complaints on file.

#11471910June 30, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Today 30JUN2022 my wife had a forward collision. She T-boned a Hyundai Sonata on the passenger door the Hyundai’s side airbags deployed and the jaws of life had to be used to get the passenger door open. My wife’s speed was about 5-10 MPH it was in a parking lot. None of the safety features activated. There was no FCW, no visual or audio warnings, no brake jerking or braking at all. The front collision sensors failed, which may have assisted in preventing this accident. My vehicle is at a collision center waiting for an estimate to get fix, my insurance company has been notified. My vehicle will be available for data pull or inspection. No malfunction lights or warning lights were on prior to this accident. Problem has not been reproduced or confirmed by anyone.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11470106June 20, 2022
ELECTRICAL SYSTEM
On 4/19/22, the car was driven for more than 175 miles from Bozeman, MT to Sheridan, MT and back. We started the car up on 4/21/22 and the battery was dead. The dealership has claimed that we needed to drive the car longer distances in order to charge the battery fully. This is not the case as we drove it for a long period of time and the battery still died. The dealership, Billion Auto Group refuses to give us a new battery because they have told us that the battery was not able to be replaced by their warranty guidelines. This is the fourth time the car has been in the dealership for the same issue. There is an inherent safety risk if we were not near a dealership to come and jump the vehicle to get the car back to driving condition to be then driven to the dealership for repair. This is a KNOWN issue and Chrysler refuses to change out the battery or buy the car back. It is a lemon car under Montana law. Ref: Technical Service Bulletins https://www.arfc.org/technical-service-bulletins/2022/jeep/grand_wagoneer/bulletin.html
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470102June 20, 2022
ELECTRICAL SYSTEM
On 6/9/22, we drove for a total of 3 hours, over 200 miles During the drive, the entire console went out and rebooted twice. We were on the freeway driving at high speed when this happened. The next morning, we go to start the vehicle, the battery was completely drained. Dealership claims the lights were left on, but it wasn't. This is the fifth time the car has been at the dealership for battery/ electrical issues. When we were driving, there was nothing displayed on the dash for a total of 10 minutes until it had rebooted twice. This could have caused an accident as we didn't have any electrical input on the dash and console. The dealership didn't try to replicate the problem. They simply re-charged the battery and told us the vehicle was fixed again. We've contacted Chrysler corporate with this issue and there's an open case regarding these serious safety issues. The local police are aware of this issue as this is an ongoing issue with the vehicle and our safety was at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464734May 15, 2022
ELECTRICAL SYSTEM
While accelerating the vehicle lost power and didn’t respond to the gas pedal. Warning lights began to flash and beep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464261May 11, 2022
STEERING
Power steering went out while moving down my driveway. Went out & was then unable to move the car forwards or backwards or turn wheels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461327April 19, 2022
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
Driving my vehicle home it was hard to turn and back wheels were locked out and not turning. After turning on and off vehicle SERV 4WD came on and manual said to get it in for service. Also, Uconnect and heat seaters stopped working. After having it towed at 2&1/2 mo old into dealerships service dept, was told by wagoneer client services that this wheels lock out is a common issue they are having and requires system updates, rear diff fluid drain and replace, and they will be doing a Cam sensor replacement while its in for a known issue with that(also not a recall), and the Uconnect and seat heaters intermittently not working they don't have an ETA yet for. The wheels locking out and not working with kids in the car is super scary. And if its a known issue they need to be doing a recall before someone gets into a serious accident. Not ok.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461089April 17, 2022
UNKNOWN OR OTHER
On 2 separate occasions this brand new vehicle has messed up. One in February with 3000 miles and again, same issue in April, with 6000 miles. It seems to be a 4 wheel drive issue. The back wheel will lock down when attempting to make sharp turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449056January 26, 2022
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The first instance I was pulling out of the driveway. When I got to the end I tried to turn my steering wheel and it was completely locked. The alert started going off to service the lane Assiatiance. I couldn’t move the tires at all. I turned the car off and re started it multiple times to try to get it to unlock. After about 5 times it unlocked but still said to service the lance assistance. Called dealership they made an appointment 2-3 weeks out to look at it. Two weeks later driving at 35-40mph alert goes off that brake system needs to be serviced the car kicked on the parking break within seconds and steering wheel locked. I had two children in the car. We feared for our lives. Once pulled over the car was kicked into 4wd low on top of all the other things. Called dealership and they sent me to voicemail. Didn’t return call for hours. After restarting the car multiple times I was able to drive it to the dealership. I could only imagine how bad this could have ended up. Still no word on what exactly happened. I’m currently in a loaner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447648January 16, 2022
POWER TRAIN
While driving, 4WD low engaged. Would not disengage. Had to take it to the dealer with 700 miles on it. They reset the Drive Train Control Module. Jeep claims it needs a software update but it's not out yet. These vehicles are dangerous to drive in this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446435January 6, 2022
POWER TRAIN
At around 800 miles several warning lights turn on regarding servicing 4WD system and the vehicle became stuck in 4LO. The rear differential and transfer case were shot already and was told from dealer the cause was a control module but they had no update or fix for the module yet. Vehicle was not able to be driven without further damage until repaired. Going on 3 weeks without brand new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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