Jeep Wagoneer Complaints

350 consumer complaints on file.

#11601582July 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
While driving on [XXX] towards Vail, Co—the Jeep Wagoneer suddenly stopped accelerating while going up the side of the mountain. Lights on the dashboard were lit up, including the braking light. I was in the right hand lane, so luckily there was a shoulder on the side of the road, albeit very shallow, that I got into and immediately called roadside assistance from the vehicle. Prior to this moment, I had been driving for a little over an hour with no issue or warning. The safety concern is high, especially since I was on [XXX] accelerating up a mountain with lots of traffic behind me. If I was in the left lane or if a semi truck was right behind me, I could have been hit/hurt/killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600659July 9, 2024
ENGINE
Car suddenly over heated in the middle of an intersection only allowing travel at about 1 mph thru traffic due to transmission also slipping because of the sudden thermostat failure. Was able to pull over to check coolant level and was low went to remove coolant reservoir cap and pressure in system blew the cap off as I was removing it. Coolant instantly returned from the engine. I suffered severe burns to my left hand. Car was taken to a nearby dealership for repairs. I decided to trade in the vehicle for the same make and model with only 1,000 miles will probably fail the same as previous and would like a recall for faulty stuck thermostat issued. My complaint is on the sudden thermostat failure that occurred on the I6 3.0 SO Hurricane engine on the 2023 Wagoneer Series 2. Causing severe burns to my hand as I attempted to check proper coolant level after engine overheating light was indicated. Car was traded in and is currently in repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598629July 3, 2024
POWER TRAIN
While sitting at the gas station in park, my feet were on the floor not touching the brake or gas pedal, the wagoneer shifted itself into drive and started driving forward and collided with the parking barrier in front of me.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11597720June 29, 2024
SERVICE BRAKES, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Brakes completely went out, needed a brake module, received the vehicle back and the brake light is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597319June 27, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving on the highway the 2022 Wagoneer flashed an error on the front dash that read "Adaptive Cruise Control Unavailable" within seconds of this error "Cruise Control not Available" error also flashed. Then the vehicle started to decelerate on its own. The vehicle would not accelerate with the gas pedal completely depressed. And continued to decelerate. We were able to safely, exit the highway because it was very early and very few vehicles on the highway at this time. Following this occurrence the vehicles has been into two different dealerships that stated they would not be able to make repairs because they cannot duplicate the system failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596946June 26, 2024
SUSPENSION, WHEELS, VEHICLE SPEED CONTROL
I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595657June 21, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle is 4 months old and has 2300 miles on it. Randomly and suddenly the vehicle will lose power while in traffic. No steering or engine power. It will abruptly coast to a stop, put itself into park, and stall. Several lights will come on. All the lights but the check engine lights disappear after letting the car sit. The car sometimes turns over only to stall a few seconds later. If left to sit for 30 minutes or so, it will drive again. Obviously a car that shuts off and loses power while driving is a big safety issue. I am unsure if I should drive it again, in case it happens at the wrong time. This has happened on three occasions over the last 350 miles. 5/6/24 5/22/24 6/15/24 The vehicle has spent over thirty days at the dealer. They do not know how to fix it. On 6/15/ 24 one of the owners of the dealership was able to see the mechanical problems 1st hand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590451May 23, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
Vehicle dash board lights up with trailer brake assist and brakes on highway while going 60+ speed. It does it periodically with no warn and becoming more frequent as I have been driving. I have stressed to the dealership since Jan about this issue and the safety. The lane assist keeps turning off and tells me to get service. Dealership says it is fixed but two days later still acting up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590392May 23, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The contact owned a 2022 Jeep Wagoneer. The contact stated that while his wife was driving 3-4 MPH and coming to a stop, the ABS, check engine, TPMS, and power train warning lights and other unknown warning lights illuminated, before the vehicle shut off. The contact's wife was unable to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure could not be duplicated. The dealer received remote assistance from Chrysler's engineers; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The vehicle was traded for another vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,380.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589712May 20, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wagoneer. The contact stated that while driving at various speeds, the parking brake was independently engaged. Additionally, the front driver’s and rear passenger’s side windows would independently lower while driving. The contact stated that the vehicle would jerk while depressing the accelerator pedal, with the check engine warning light illuminated. The contact would restart the vehicle after each failure to resume normal operation. The vehicle was then taken to the dealer where the vehicle was serviced. Despite the initial repair, the parking brake and jerking persisted with the check engine warning light illuminated after each repair. After one visit, the check engine warning light returned soon after exiting the dealer parking lot and the vehicle was towed back to the dealer for service. The contact stated that the catalytic converters were replaced, and several electrical features were reset; however, the failure persisted. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588144May 10, 2024
STEERING
My car recently hit 10k miles. We had a safe trip to Florida the week before no issues or signs of any issue. Two days ago I take my son to the pool at my mother in laws house and go to visit my parents and when I start to leave and pull out of the driveway my car stops and my steering wheel won’t turn but a certain amount. So I had to pull back and try multiple times. Every time I turn the wheel a certain amount it starts to sound like something is slowly cracking under the car. And the car just stops moving if you try to turn the wheel too much. I continue on my way home in Canton, Ga from Woodstock, Ga which is about a thirty minute drive and I have to take wide turns in order to make any turn and not get stuck or stopped. Vehicle works fine going straight but I literally cannot turn my wheel to a certain point or the car stops. It is at the dealership now and they can’t make it do the same thing day after they get into it but I sent them videos as it was happening because my neighbors had to help me park it in my driveway when I got home so I got it on recording how it stops and doesn’t turn properly. I have videos I can provide it will not let me upload
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587891May 9, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
On multiple occasions the vehicle will either randomly stop, or shift gears from drive/reverse to park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586513May 2, 2024
ELECTRICAL SYSTEM
When you turn on the heated seats, they stay on for minutes before turning off. Jeep fixed the one side under “basic warranty” but refuse to fix the other side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586511May 2, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2022 Jeep Wagoneer. The contact stated that while driving at an undisclosed speed, the rear passenger’s side door was unlocked. The contact's granddaughter was able to unlock the door while the contact was driving 30 MPH. The contact stated that the doors were supposed to automatically lock when the vehicle exceeded 15 MPH. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583108April 15, 2024
POWER TRAIN
The contact owns a 2023 Jeep Wagoneer. The contact received notification of Customer Satisfaction Program 13B (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The manufacturer's VIN tool confirms parts are available. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581431April 5, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
On April 4, 2024 while driving southbound on I-95 in Connecticut between exit 3 and 2 in Greenwich, all of the dashboard warning indicators lit up, and the brakes failed. I was able to slow to a stop avoiding hitting other vehicles, and moved to the shoulder. I turned the vehicle on and off several times, but couldn’t get the lights to go off. The car was towed to the dealership. This is not the first incident with this vehicle, prior incidents related to electrical issues with heated seats, faulty electrical equipment in the screens, and a rain leak through the microphone in the roof. The vehicle is unsafe to drive. I have children, and I now fear for their safety in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580100March 29, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact stated that electrical failures had been persistent. In addition, the ABS, back over prevention camera, and the Forward Collision Avoidance features were independently disabled when the failure occurred. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578166March 18, 2024
POWER TRAIN, ELECTRICAL SYSTEM
Freezing center console screen and navigation, sometimes the center front console screen just goes black while driving, the phone won't stay synced, seat memory fails, the seat heaters do not stay on, and when you press the heater button to try and turn them back on nothing happens / the buttons do not function. The ENTIRE vehicle including the steering wheel starts shaking/vibrating around 48 mph and the shaking/vibrating violently increases as you accelerate. I have replaced all 4 tires with the exact same tires the vehicle is sold with and the shaking/vibrating was not fixed. The dealership had me come in to rebalance all 4 new tires and that did not fix the problem either. The multipoint inspection shows nothing is wrong. There are no warning lights on the dash or otherwise. I have researched the shaking issue and a lot of Wagoneer owners are all complaining about the same issue with no resolution. My Wagoneer started the shaking issue around 25k odometer miles, before then it drove BEAUTIFULLY and most complaints say it started anywhere between 100 and 3,000 odometer miles, so I count myself slightly luckier than most that mine didn't start having this issue until 25k. However, this is an 85k SUV and these issues are unacceptable let alone the fact that there are hundreds of posts from people everywhere complaining about the same issues and no one has the solution even after bringing Stellantis in on their complaints. I fear something very bad is going to come of this particular issue being ignored. My Wagoneer literally feels like my tires are going to explode off while driving 70-75 on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576954March 12, 2024
STEERING, STRUCTURE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576306March 8, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving down the road no cars close in front of or behind me. All sensors on Jeep were clean and not obstructed. Radio started making weird noises and the emergency brakes completely locked up. Vehicle behind me was a truck pulling a trailer and nearly crashed into my car. I had to turn the car on off a couple times before I could move again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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