Jeep Renegade Complaints

111 consumer complaints on file.

#11463922May 9, 2022
UNKNOWN OR OTHER
On Saturday, April 30th our brand new 2021 Jeep Renegade's front passenger window spontaneously exploded. The window inexplicably exploded before we even made our first car payment and we have captured the event on our garage's Wyze camera. Luckily no one was injured but an event like this could have killed someone. Jim Marsh Dealership claimed to have never seen this before, despite there being numerous claims online of consumers reporting exploding windows and sunroofs. We are still getting the run around from Jim Marsh Jeep and Jeep Wave. Both parties have been far more concerned with who has to pay the towing charge rather than show any concern or regard for our safety or the safety of other consumers. There either needs to be a warning label on all tempered glass windows, some sort of protective film needs to be placed over all tempered glass windows, or every consumer should have to sign a waiver stating that they are aware that their tempered glass windows/sunroofs may spontaneously explode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459112March 31, 2022
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2021 Jeep Renegade. The contact stated while driving at 65 MPH, several messages were displayed. The contact stated that " Warning. Imminent Engine Failure", " Warning. Side and Front Impacts", " Warning. Low Fuel" and other unknown warning messages were displayed. Additionally, the radio became inoperable. The contact continued to drive the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the wiring system had melted due to exposure to the exhaust gases. The dealer informed the contact that the exhaust pipe was malformed as it was routed incorrectly in a straight outward direction instead of being curved. The dealer advised the contact that it was a manufacturer defect. The vehicle was repaired; however, upon taking the vehicle to her residence, the contact noticed that the rear bumpers had melted. The vehicle was taken back to the dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 1,650.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11455069March 3, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
ON FEB. 6.2022 THERE WAS ANOTHER CAR IN FRONT OF ME AND THE FORWARD COLLISION WARNING WENT OFF AND WARNED OF SOMEONE IMMEDIATLY STOPPING IN FRONT OF ME AS THE RED STOP WARNING CAME ACROSS THE DASH LIKE IT HAS IN THE PAST IN THEN FAILED AND THEN THE SERVICE LIGHT CAME ON ALONG WITH 4X4 FAILURE NOTICE AND EVERYTHING ELSE I TOOK IT TO MAZDA INSTEAD OF JEEP BECAUSE THEY ADVISED THEY HAVE A 2 WEEK BACKLOG OF ISSUES AND CANNOT GET A RENTAL CARE NOR A VALID ETA ON FIXING VEHICLE. MAZDA FOUND OUT THERE WAS A BENT TIE ROD WHICH RESULTED IN ME SPENDING $4,000 TO GET FIXED AND THEY STILL HAD TO REFER ME TO JEEP FOR THE FORWARD COLLISION SYSTEM TO BE SERVICED BUT STILL THEY HAVE NO RENTAL OR REPLACEMENT CAR FOR ME TO DRIVE IT HAS NOW BEEN OVER A MONTH AND MANY COMPLAINTS WITH FCA STELLANTIS Complaint ID: [XXX]Filed with:BBBDate Filed:2/6/2022 STILL NO REPSONSE FOR REIMBURSMENT AND ALSO CALLED JEEP CASE MANAGER AND THEY DENIED TO HELP ME ANY FURTHER SINCE I CANNOT TAKE IT TO JEEP HOWEVER I HAVE WRITTEN NOTICE THAT MAZDA IS A CERTIFIED REPAIR CENTER BUT TO DATE THIS ISSUE HAS NOT BEEN ADDRESSED AND MY FORWARD COLLISION SERVICE LIGHT IS STILL ON AND NO ONE IS WILLING TO HELP ME UNLESS I TAKE IT TO JEEP AND DROP OFF MY CAR AND MISS WORK FOR DAYS OR WEEKS ON END SINCE NO RENTAL CARS ARE AVAILABLE AND JEEP WAVE WILL NOT REIMBURSE ME EITHER WHICH GOES AGAINST WHAT I WAS SHOWN WHEN PURCHASING THIS VEHILCE I DO NOT FEEL SAFE BUT HAVE BEEN UNABLE TO GET HELP AND WAS ADVISED TO SUBMIT A COMPLAINT WITH NHTSA. PLEASE CALL ME SO I CAN EMAIL THE DOCUMENTS TO YOU [XXX] THANK YOU. THIS IS SAFETY CONCERN THAT I WANT THEM TO ADDRESS BUT THEY ARE UNWILLING TO WORK WITH ME SINCE THIS IS MY ONLY VEHICLE. NO ONE TO DATE HAS EVER CALLED ME.ALL I WANT IS TO BE REIMBURSED FOR A PART I SHOULD NOT HAVE HAD TO BUY. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449343January 29, 2022
POWER TRAIN, SEAT BELTS
Dashboard lights suddenly start blinking, from seatbelt, airbag, check engine… then the D starts flashing and the car loses power (goes like in neutral), forcing me to pull over, when I can. This happens while driving, this happens often. Have visited a dealership twice, “no trouble found”. Danger to self and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431350September 1, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
September 1, 2021 Re: [XXX] I purchased this vehicle on or about August 17, 2021 Upon delivery but after completion of paperwork, the transport agent conveyed that the vehicle had 'quick steer". He tried to explain that the car just steers or drives on its own. Very bad weather, I didn't risk driving it. I had the opportunity to drive it and the steering wheel becomes self operating, the brakes respond and during driving the vehicle literally stops responding to manual driving. Both the steering wheel and brakes are automatically generated. In upper left corner of dash a directional turns red to green. There is no indication of why or how. It's dangerous and can lead to death by car accident. I presented the dealership with concerns, too INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428390August 9, 2021
SERVICE BRAKES, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
My car stalled in traffic causing an risk for accidents.I couldn't steer the vehicle.There were numerous things going off in the car that prevented the mobility of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427818August 5, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When traveling with the cruise control on, on the expressway, the speeddometer started to flicker on and off then totally went off. It lasted a couple of seconds and when it came back on my speed was at 55 mph. I was traveling at 75 when it started. This happens alot. Also the radio will sometimes blast its volume, change stations on its own or won't shut off. Last week my rear window went down and wouldn't go back up. These things happen occasionally but after shutting off the car and waiting it seems to clear for awhile. I took it into the dealer and was told there was nothing they could do, they had to wait for a fix for the software from Chrysler. I spoke with people from Chrysler and they told me the same thing. I leased this car in March and it is now August. How long do I have to wait for a fix? I am getting scared driving this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423280July 2, 2021
POWER TRAIN, ENGINE
1. Checked my oil level at 2,000 miles and it was down by 1/2 quart. I added oil and took to dealer and they checked this out and told me these high compression engine will use oil. No warning signs. 2. Transmission from 1st to 2nd makes noise. Dealer told me this trans is a adaptive trans and if no one else drives this vehicle it will get better. In mornings it is still clunking but after it warms up it gets better. Feel like I'm driving a time bomb.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420198June 8, 2021
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle in front of me was at least one car length ahead of me as I was driving around 15 mph when the forward collision detection activated my automatic brakes and jerked me forward in the seat, almost causing whiplash. There was no reason for the detector to go off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396184February 14, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
ON SUNDAY 1/17/21, I LEASED A CAR FROM THE DEALER LISTED ABOVE. I LEASED A 2021 FULLY LOADED JEEP RENEGADE EVEN AFTER THE HORRIBLE TREATMENT FROM THE RUDE IMPERSONAL SALESPERSON - AFTER ONLY TWO DAYS OF HAVING THE CAR, WE GOT BEGIN HAVING ISSUE WITH IT, THE WARNING LIGHT ON THE DASH THAT SAID, "STEREO SYSTEM UNAVAILABLE". THIS MALFUNCTION CAUSED ALL SAFETY FEATURES TO TURN OFF AS WELL AS THE SPECIAL KENWOOD SOUND SYSTEM THAT WE PAID EXTRA FOR AS A PART OF THE LUXURY GROUP ADD ON. I LOOKED INTO THE ISSUE MYSELF AND IT STATED THAT IT HAD BEEN GOING ON IN THIS CAR SINCE THE 2018 MODEL. SINCE THEN, IT HAS HAPPENED ON AND OFF DAILY. THAT MONDAY MORNING, WE CALL THE DEALER AND GET AN APPOINTMENT FOR TUESDAY MORNING. TUESDAY MORNING, WE DRIVE IN AND LEAVE THE CAR THERE. THEY CALL BACK IN THE AFTERNOON AND TELL US THAT THERE IS NO PROBLEM WITH THE CAR, AND THEY CANNOT REPLICATE THE PROBLEM- AT THIS POINT WE HAD OPENED A CASE WITH CORPORATE. LATER IN THE EVENING WE GET A CALL TO COME AND GET THE CAR, WE STATED WE DID NOT WANT TO PICK UP THE CAR BECAUSE IT HAPPENS EVERY MORNING AND TO KEEP THE CAR OVERNIGHT AND TRY AGAIN TOMORROW MORNING (WEDNESDAY FEB. 27). WE GET A CALL FROM CORPORATE THAT THEY ARE OPENING A CASE AND THEY WOULD ALSO CALL US BACK ON WEDNESDAY. I GET A CALL FROM THE CASE MANAGER EXPLAINING THAT THIS IS A PROBLEM WITH ALL JEEP RENEGADES AND THAT IF WE WANT A LONER, I'LL NEED TO RENT A CAR AND GET REIMBURSED BY CHRYSLER. THE SAFETY FEATURES ARE DISABLED BECAUSE OF THIS MALFUNCTION! THIS IS DANGEROUS AND UNPROFESSIONAL FOR A COMPANY OF THEIR CALIBER NOT ONLY FOR OUR FAMILY BUT ALSO FOR EVERYONE BUYING THESE VEHICLES. IF THEY WILL TRY AND GET OVER ON US FOR THIS - WHAT ELSE WILL THEY TRY TO TAKE ADVANTAGE OF? AS NOW WE NEED TO WAIT FOR AN UPDATE (WHICH I THINK IT IS ONLY A TACTIC FOR LOSING TIME) FOR NEXT QUARTER UNTIL THEY UPDATE THEIR SOFTWARE ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395275February 8, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
ON SUNDAY 1/17/21, MY DAUGHTER'S HUSBAND LEASED A CAR FROM THE DEALER LISTED ABOVE. HE LEASED A 2021 FULLY LOADED JEEP RENEGADE AFTER ONLY TWO DAYS OF HAVING THE CAR, WE GOT THE WARNING ON THE DASH THAT SAID "STEREO SYSTEM UNAVAILABLE". THIS MALFUNCTION CAUSED ALL SAFETY FEATURES TO TURN OFF AS WELL AS THE SPECIAL KENWOOD SOUND SYSTEM THAT WE PAID EXTRA FOR AS A PART OF THE LUXURY GROUP ADD ON. MY HUSBAND LOOKED INTO THE ISSUE HIMSELF AND IT STATED THAT IT HAD BEEN GOING ON IN THIS CAR SINCE THE 2018 MODEL. THE NEXT TIME HE GOT INTO THE CAR, IT WORKED PERFECTLY FINE. SINCE THEN IT HAS HAPPENED ON AND OFF DAILY. FINALLY AFTER A WEEK OF OWNING THE CAR WE ATTEMPTED TO MAKE A SERVICE APPOINTMENT BUT DUE TO THE WEEKEND, MONDAY MORNING WE CALL THE DEALER AND GET AN APPOINTMENT FOR TUESDAY MORNING. TUESDAY MORNING WE DRIVE IN AND LEAVE THE CAR THERE. THEY CALL BACK IN THE AFTERNOON AND TELL US THAT THERE IS NO PROBLEM WITH THE CAR AND THEY CANNOT REPLICATE THE PROBLEM- LATER IN THE EVENING WE GET A CALL TO COME AND GET THE CAR, WE STATED WE DID NOT WANT TO PICK UP THE CAR BECAUSE IT HAPPENS EVERY MORNING AND TO KEEP THE CAR OVERNIGHT AND TRY AGAIN TOMORROW MORNING (WEDNESDAY). WE GET A CALL FROM CORPORATE THAT THEY ARE OPENING A CASE AND THEY WOULD ALSO CALL US BACK ON WEDNESDAY. WEDNESDAY WE DO NOT GET A CALL FROM THE DEALER'S SERVICE DEPARTMENT. WE GET A CALL FROM THE CASE MANAGER EXPLAINING THAT THIS IS A PROBLEM WITH ALL JEEP RENEGADES MY QUESTION IS WHY DO I NEED TO PAY FOR WHEN JEEP SHOULD NOT BE SELLING THESE VEHICLES! THE SAFETY FEATURES ARE DISABLED BECAUSE OF THIS MALFUNCTION. THIS IS DANGEROUS AND UNPROFESSIONAL FOR A COMPANY OF THEIR CALIBER NOT ONLY FOR OUR FAMILY BUT ALSO FOR EVERYONE BUYING THESE VEHICLES. THERE IS CASE SIMILAR TO THIS SINCE 2017 AND NOTHING IS DONE ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Renegade