Jeep Grand Wagoneer Complaints (2022)

56 consumer complaints on file.

#11515937April 7, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Going down Highway at 40 mph and no cars in front of us or besides us and vehicle activates brakes out of no where. Jeep is been at dealer for last week and unsure what happened and are reluctant to return it to us not knowing if it will do It again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514021March 27, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Lane Keeping Assistance, Lane Departure Warning, and Forward Collision Warning-Not working, it had message to service and exclamation in red
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513367March 23, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
CAR COMPLETELY SHUT DOWN ALL ELECTRONICS AND NOT MOVING. CAR ENGINE STILL RUNNING, THOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509116February 25, 2023
ENGINE, AIR BAGS
2022 Jeep Grand Wagoneer series 1,had 22000 miles and engine locked up with number 4 piston seizing up. New starter put on and also new Cadillac converters. A new motor was installed but will not idle because of timing issues. 64 days later engineer can still not figure out how to help the mechanic to get it running. Prior to this driving home from dealer lot airbag light came on SOS. Would shift in four low without pushing the button while driving. Because dealership was not a Certified Jeep Wagoneer dealer, wagoneer client services has been little to no help driving a used GMC Arcadia that has more miles on it that what our vehicle had when the motor blew!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504045January 27, 2023
ELECTRICAL SYSTEM
Vehicle has a malfunctioning climate control system due to electrical / software issues. When the climate control a/c is set to manual mode it will have a "ghost" control which will randomly change settings, it changes the set temperature - recirculating mode - a/c on and off - fan speed - fan direction (windshield, face, feet) - and will also apply to the rear passenger control unit. The main and lower front climate control screens will act "crazy" when this "ghost/glitch". is happening and randomly change settings, the driver cannot override it when it is happening until the vehicle is shut off. It is extremely dangerous as this malfunctioning climate control will let the front windshield moisture build up and be impossible to clear off - which leads to a visual obstruction and could result in a crash, it's especially bad for us in the PacNW in the winter when it is dark and always wet, not being able to keep the windshield clear is scary. I've reported the issue date as 12/24/22, but it happens frequently. I have recorded videos of it happening on my iPhone but the file size is too large for here. We are still waiting for parts from Jeep to get this issue fixed, there are multiple reports from other owners on this issue also, why is this vehicle allowed to be sold to the public ? It has so many issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499656December 31, 2022
ENGINE
The engine in our 2022 Wagoneer failed. We bought the car on April 30, 2022 and it had 15,000 miles on it when the engine blew. We were driving on I-70 near Burlington, CO when the message on the did ash read something to the effect of put the car in park. There were no other warning lights. Immediately, the car began to lose power and white smoke started to come out of the exhaust. We were able to get the car to the shoulder from the left lane, however, we were going 75mph or so and could’ve gotten into a wreck. A wrecker was called through Wagoneer roadside assistance and came about 2 hours after the initial call. The anti lock brakes on the car kept locking when the car was put into neutral to try to get the car on the wrecker. The engine barely started at this point. The closest dealer was in limon, co which is where the car is currently. Upon visual inspection, a new engine was ordered under warranty. Apparently, the engine was completely locked at this point and the service dept in Limon couldn’t even start the car. We don’t know if there is anything else wrong. Additionally, there is another Wagoneer at the Transwest dealership in limon, co with a blown engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492591November 7, 2022
STEERING
Started the vehicle and had no power steering. Turned off and restarted several times to see if it was just a computer glitch. It couldn't be steered at all. If this had happened while driving there most certainly would have been an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483465September 8, 2022
VEHICLE SPEED CONTROL
Vehicle loses power randomly, have to pull over and turn it off and back on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480995August 24, 2022
ELECTRICAL SYSTEM, ENGINE
While I was driving at around 35 miles per hour and tried to stop in a short distance because of the “should I go or not” situation at the traffic light, the whole vehicle was shut off at a blink of an eye. Soon after I noticed it and tried to imitate the incident to make sure I wasn’t mistaken, it happened three time in a row. The incident can only be seen at night time when light from the headlight is visible since it happens so quick. It wasn’t just about headlight. The engine shut off and turned back momentarily as well. Thankfully each event didn’t last longer than a second and there weren’t any vehicles nearby. When I told a CDJR Monrovia service department manager about the incident and said we need to investigate, he was not serious about it. And nothing was inspected upon the request. There were no warning signs prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476499July 29, 2022
POWER TRAIN, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated while driving approximately 52 MPH, the cruise control inadvertently disengaged and the vehicle was unable to accelerate as needed. There was an unknown warning light illuminated, and a message to service the vehicle was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475067July 21, 2022
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact owns a 2022 Jeep Grand Wagoneer. The contact stated that while driving approximately 65 MPH, the hood of the vehicle suddenly became unsecured and flew open, striking the front windshield, and creating a visibility hazard for the driver. The contact indicated that the locking mechanism bolts had erroneously unscrewed from the hood causing the failure. The vehicle was taken to the local dealer who replaced the hood and locking mechanism and the failure was remedied. The manufacturer was notified of the failure. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473068July 9, 2022
ELECTRICAL SYSTEM
Complaint - The wiring harness in my engine compartment is mounted on the firewall below the cowl. It runs from the driver’s side to the passenger side. On my vehicle, it has a significant drop on the driver's side, almost hitting the master brake cylinder cover. The wiring harness does move significantly on the driver's side. Note-Some kinds of clips are molded onto the wire harness cover. Upon inspection of the wiring harness and cover, there is nothing that I and Service Director could find to attach the wiring harness to the firewall to keep it permanently up and away from the driver-side master cylinder brakes. Notes - My vehicle is available to you for inspection if warranted. -Dealership Service Mgr Director and Wagoneer customer service were notified and were inspected. I/we also confirmed and noted that other identical vehicles have the same problem. — inspection was performed either on the service lot by Director and myself or in the Dealership Showroom Display vehicle by me. -WCS officially informed me on 7/8/2022 that the Service Director said my vehicle wiring harness was manufactured as designed, and WCS goes by what the Director says. Because I told them (WCS) I was filling a complaint with NHTSA, they will close my case. -As of this date, no problems or failures are noted. Impression- This potential safety hazard could lead to electrical shorts, major components failure, and a possible fire hazard when the vehicle is in motion due to vibration wear, including off-road use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472631July 6, 2022
POWER TRAIN, STEERING, WHEELS
We purchased this Grand Wagoneer on Mon June 27th and left for our family vacation we had planned in Oklahoma. We live in Castle Rock, Co. The next day on tuesday as we were driving on the I-35 the Transmission would drop out of gear and the rpm's would rev up. This would be while doing nothing but driving normally . Then it happened about 5 times over the course of 1.5 hours. We stopped for gas in and upon leaving to re enter the interstate the vehicle would kick when the gas was pressed. My definition of kicking is that the front end would kick right and the rear end would kick left. This was with any amount of torque from acceleration. In trying to figure out what is going on I called the closest Jeep dealership FOWLER to see if we can stop in and have them re program the transmission assuming that or the drivetrain might have been the issue. But then as I was driving it was making the vehicle kick more and it was getting scary as the vehicle could have flipped if I wasn't being as careful as I was. We were going to try to coast our way slowly to the dealership to avoid being stranded and try not to accelerate much but within a few minutes a large noise like we were carrying a train under out car started and it was very obvious something was wrong as the car was pulling and making lots of noises. I pulled over and looked under the car. Everything looked fine other than an enormous amount of grease on the frame by the rear right wheel/inside. There were zero warning lights, errors or messages of any kind on the dash throughout all of these issues. The diagnosis is that the CV boot ruptured and the axle separated from the frame also destroying the differential. In turn, the only conclusion is that it was not assembled correctly at the factory. The parts are at Fowler Jeep right now in OK. Jeep is repairing it but not buying it back. This vehicle is unsafe and noone in their right mind would want to drive this car again with the unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468389June 9, 2022
SERVICE BRAKES
On 2/23/2022, owner struck a medium sized pothole. The vehicle lit up several warning lights (ABS, traction control, etc.) as well as the check engine light. At this time, the driver applied the brakes and they went to the floor. Driver was able to coast into a roundabout and eventually into a parking lot and got the vehicle stopped. Upon shutdown and re-start, the vehicle had brakes again. Vehicle was taken to dealer on 2/23/22 and returned on 2/25/22. Several updates were programmed and battery was replaced. On 3/5/22 driver hit a medium sized pothole on a major interstate at 65 mph and the same thing happened. Luckily traffic was very light as the time and driver was able to exit the freeway and coast to a stop. The car was brought to the dealer again on 3/7/22 where it remains to this day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463565May 5, 2022
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
On three separate occasions today, while driving on an interstate with the lane departure turned OFF, the Wagoneer seized up going from 75mph to mid 40mph quickly. The vehicle shuttered and went side to side a bit like it was reacting to lane departure. It was scary and I was almost rammed from behind once. It also started swaying and serving on occasion. Lane departure is off and it’s far Marie than normal lane departure movement which eases the vehicle back. Vehicle is going into service tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446417January 5, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
The vehicle locked into 4WD low while driving and would not come out. I found this dangerous as my family was on board and put us at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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