Jeep Grand Cherokee Complaints (2005)

2,052 consumer complaints on file.

#10249600November 23, 2008
EQUIPMENT:MECHANICAL:WRECKER AND WHEEL LIFT DEVICES, SUSPENSION
HAD A ROCK KRAWLER 3.5 X FACTOR LIFT KIT INSTALLED ON MY 2005 JEEP GRAND CHEROKEE. ROCK KRAWLER ACKNOWLEDGED AN INCORRECT BOLT WAS SENT OUT WITH THE KIT AND COULD CAUSE FAILURES TO THE SYSTEM. BEFORE I COULD GET IT IN TO BE LOOKED AT THE BOLT SNAPPED WHILE I WAS DRIVING ON THE ROAD CAUSING A MULTITUDE OF EVENTS. FIRST THE ACTUAL BOLT WAS RUINED, WHICH CAUSED THE STRUT FORK THE SLAM DOWN ONTO THE STRUT WHICH BENT AND PUNCTURED THE STRUT, ALSO THE FRONT RIGHT AXLE GOT BENT AND SHAVED DOWN BECAUSE OF THE INSTANT RUBBING AND HEAT CAUSED BY THE FRICTION WHICH MADE IT UNBALANCED. ROCK KRAWLER SENT ME CORRECT BOLTS AND NEW FORKS, THAT IS IT! THEY HAS SAID THEY WILL PAY FOR THE STRUT, BUT NOT THE AXLE OR AND LABOR COSTS THAT GO ALONG WITH FIXING THE PROBLEMS THEIR DEFECTIVE EQUIPMENT CAUSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248763November 13, 2008
TIRES, TIRES:VALVE
I HAVE HAD TO REPLACE 3 OF 4 MY VALVE STEMS BECAUSE THE THREADING AROUND WERE YOU PUT THE CAP ON TWISTED OFF WHILE I WAS PUTTING AIR IN MY TIRE. WHILE REMOVING THE CAP THE STEM HAD SNAPPED RIGHT AT THE THREAD. THE FIRST TIME THIS HAPPENED WAS 180 MILES AWAY FROM MY RESIDENCE. ANOTHER TIME I WAS THREE STATES AWAY. HAVING THIS HAPPEN WHILE NOT NEAR YOU HOME IS VERY FRUSTRATING AND WAS VERY FRUSTRATING. ON THE SECOND TIME I WAS FOOLISH ENOUGH TO HAVE A TIRE PERSON TALK ME OUT OF NOT GETTING IT REPLACED, THREE DAYS LATER OUT OF STATE IT SNAPPED ON ME. WHAT A FREAKING HEADACHE. I STILL THE BROKEN PIECE IN MY CAR AFTER THE GUY FIXED IT FOR ME. WHAT A MESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248761November 13, 2008
ELECTRICAL SYSTEM
ON NUMEROUS OCCASIONS MY CAR HAS STALLED OUT WHILE DRIVING, LEAVING A CATASTROPHIC LOSS IN POWER. THIS HAS HAPPENED TO ME ABOUT 5 TIMES NOW. THANKFULLY I HAVE NOT BEEN ON THE HIGHWAY OR HAD CARS BEHIND ME AT THAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248045November 9, 2008
AIR BAGS
I WAS IN AN ACCIDENT WHERE I HAD A SEIZURE AND RAN INTO A GAS STATION AT 50 MPH. I WAS DRIVING A 2005 JEEP GRAND CHEROKEE AND BOTH AIR BAGS FAILED TO DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10247687November 4, 2008
SEATS
TL*THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH ON NORMAL CONDITIONS, THE FRONT DRIVER'S SIDE SEAT SUPPORT BRACKET FAILED UNEXPECTEDLY. THE DRIVER'S SEAT WOBBLED AND MOVED SLIGHTLY BACKWARDS. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO AN AUTHORIZED DEALER FOR REPAIR. CURRENTLY, THE VEHICLE IS ABLE TO BE DRIVEN. HE STATED THAT THE FAILURE WAS RELATED TO A MANUFACTURER DESIGN FLAW. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247703November 4, 2008
AIR BAGS:FRONTAL
RANDOMLY WHEN STARTING UP MY VEHICLE THE DRIVER SIDE AIRBAG LIGHT STAYS ON. TOOK MY VEHICLE TO THE DEALERSHIP 4 TIMES. FIRST ATTEMPT 01/29/08: THEY INSTALLED SOP DRIVERS SEAT BELT TENSIONER AND REPAIR SHORT IN CONNECTOR AT HARNESS UNDER SEAT. SECOND ATTEMPT 05/06/08: REPAIR HARNESS CONNECTOR WITH NEW CONNECTORS. THIRD ATTEMPT 8/7/08: DRIVER SEAT WIRING HARNESS BAD, ORDERED SEAT HARNESS DEALER WILL CALL WHEN IS (THEY NEVER CALLED). FOURTH ATTEMPT 10/10/08: PART ON SPECIAL ORDER, STILL WAITING FOR THE PART TO COME IN 11/5/08. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245845October 17, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE LAREDO. WHILE DRIVING OVER 45 MPH, THE VEHICLE WOULD JERK. THE DEALER REPLACED THE TORQUE CONVERTER AND DROPPED THE EXTENDED WARRANTY DEDUCTIBLE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS LEAKING TRANSMISSION FLUID CAUSED BY A SEAL FAILURE. THE DEALER STATED THAT THIS WAS COMMON FOR THE SEALANT TO FAIL AND CAUSE THE LEAK. THE CONTACT INQUIRED ABOUT A TSB AND WAS INFORMED THAT THERE WERE NO SERVICE BULLETINS FOR THE VEHICLE. THE FAILURE MILEAGE WAS LESS THAN 1,000 AND CURRENT MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244403October 5, 2008
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLIGHTS AND DASHBOARD LIGHTS TURN ON AND OFF WHILE DRIVING. ON OCCASION WHEN ATTEMPTING TO START THE CAR THE VEHICLE WAS TOTALLY DEAD. I HAD TO REPLACE THE STARTER, ONLY 29,000 MILES ON THE CAR AND WAS ADVISED HALF OF THE STARTER WAS DEFECTIVE. THE PROBLEM STILL CONTINUES. CAN ONLY ASSUME IT IS A WIRING, ELECTRICAL PROBLEM. THE VEHICLE IS A HAZARD AS YOU NEVER KNOW WHEN THIS WILL HAPPEN CAUSING MYSELF AND OTHER DRIVERS TO USE CAUTION AROUND THE VEHICLE. THIS VEHICLE IS DEFINITELY DEFECTIVE AND SHOULD NOT HAVE LEFT THE FACTORY FLOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243320September 24, 2008
ENGINE AND ENGINE COOLING
VEHICLE STALLS, STEERING LOCKS WHILE MOVING AT HIGH SPEED DUE TO APPARENT SOFTWARE MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10239590August 25, 2008
ENGINE AND ENGINE COOLING
2005 JEEP GRAND CHEROKEE 4.7 LIMITED. PURCHASED CAR ... 2ND OWNER... WITH 21K ON THE ODOMETER. CAR CONSTANTLY STALLED... I HAD ONE SPELL WHERE JUST ABOUT EVERYTIME I STOPPED THE CAR STALLED. HOW DANGEROUS AND CRAZY IS THIS? I BROUGHT THE CAR UNDER WARRANTY AND JEEP KEPT TRYING TO FIX IT. 2 WEEKS LATER ISSUE WOULD BE BACK. AFTER 5 DEALER VISITS NOW THE CAR HAS ONLY STALLED TWICE IN THE LAST 3K MILES. STILL ITS RIDICULOUS. DAIMLER CHRYLSER NEEDS TO STEP UP AND FIGURE THIS OUT NOW B4 MORE PEOPLE GET HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238229August 12, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
2005 JEEP GRAND CHEROKEE . THE VEHICLE'S FRONT DRIVER SIDE WHEEL FELL OFF WHILE THE CONSUMER WAS DRIVING. *NJ THE CONSUMER STATED WHEN THE WHEEL FELL OFF, THE VEHICLE SLID 180 FEET DOWN THE PARKWAY, IN WHICH THE VEHICLE CONTINUALLY SLAMMED INTO THE CONCRETE DIVIDER. AFTERWARDS, THE CONSUMER NOTICED THE ENTIRE WHEEL HAD DISCONNECTED FROM THE VEHICLE. THE DEALER INFORMED THE CONSUMER THAT THERE WAS NO GREASE IN THE BALL JOINT, WHICH CAUSED THE BALL PART OF THE JOINT TO GRIND DOWN LIKE SANDPAPER, METAL ON METAL, IN WHICH THE BALL SLIPPED OUT OF THE SOCKET. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10237851August 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 05V396000 (POWER TRAIN:AUTOMATIC TRANSMISSION). THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE RECALL REPAIR PERFORMED. A FEW MONTHS LATER, THE FAILURE RECURRED. WHEN THE VEHICLE WAS TAKEN BACK TO THE DEALER, THEY DISCOVERED THAT ONLY PART OF THE RECALL WORK WAS DONE. THE DEALER AND THE MANUFACTURER ARE REFUSING TO PERFORM THE RECALL REPAIR BECAUSE THE CONTACT IS THE THIRD OWNER OF THE VEHICLE. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237340August 7, 2008
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES, AIR BAGS:FRONTAL, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
PASSENGER SEAT BELT LIGHT AND RED AIR BAG LIGHT ON DASH COMES ON INTERMITTENTLY THEN STAYS ON . AIR PRESSURE LIGHT COMES ON AND TIRES ARE AT NORMAL PSI. SOME DAYS BOTH LIGHTS COME ON TOGETHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236228July 29, 2008
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL*THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS DRIVING THE VEHICLE AT AN UNKNOWN SPEED, SHE APPROACHED A STOP SIGN AND DEPRESSED THE BRAKE PEDAL. THE VEHICLE ACCELERATED. THE LIGHT CHANGED BEFORE SHE WAS ABLE TO STOP SO SHE RELEASED THE BRAKE PEDAL AND CONTINUED TO DRIVE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE FAILURE MAY BE LOCATED IN THE THROTTLE BODY. THE DEALER COULD NOT DUPLICATE THE FAILURE AND STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. WHILE ON VACATION, THE UNEXPECTED ACCELERATION RECURRED. THE CONTACT TOOK THE VEHICLE TO AN AREA DEALER AND THEY HAD THE VEHICLE FOR A COUPLE OF DAYS, BUT WERE UNABLE TO DUPLICATE THE FAILURE. ONCE HE RETURNED HOME, HE CALLED HIS LOCAL DEALER AND WAS INFORMED TO BRING THE VEHICLE IN FOR INSPECTION. THE DEALER STATED THAT THE FAILURE WAS WITH THE ADJUSTABLE BRAKE AND GAS PEDALS CAUSING UNEXPECTED ACCELERATION. THE DEALER ADVISED THE CONTACT TO LEAVE THE PEDALS DOWN AS CLOSE TO THE FLOOR AS POSSIBLE TO AVOID THE FAILURE RECURRING. THE FAILURE MILEAGE WAS 1,000 AND CURRENT MILEAGE IS 7500. UPDATED 09/13/08. *LJ UPDATED 09/16/08 *JB THE CONSUMER RECEIVED A SECOND OPINION FROM A DIFFERENT DEALER AND THEY ALSO FOUND THE ADJUSTABLE BRAKE AND GAS PEDAL WHEN IN THE UP POSITION, WERE TOO CLOSE TOGETHER. UPDATED 11/10/08. *JB UPDATED 03/01/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235980July 28, 2008
TIRES, TIRES:SIDEWALL, TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE VEHICLE HAS COOPER DISCOVERER ATR TIRES, SIZE 255/65R17. WHILE ROUTINELY INSPECTING THE TIRES, THE CONTACT NOTICED THAT THE EXTERIOR SIDEWALL TIRES HAD BELT SEPARATION. IN ADDITION, THE TREAD HAD EXCESSIVE WEAR. SHE TOOK THE TIRES TO A TIRE DEALER AND THEY DIAGNOSED IT AS JUST COSMETIC FAILURE. THE MANUFACTURER STATED THAT THOSE PARTICULAR TIRES (DOT ENDING IN 1506 AND 3506) WERE EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 06T016000 (TIRES:TREAD/BELT). THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. SHE HAS PICTURES OF THE FAILED COMPONENT. THE VIN WAS UNKNOWN. THE TIRE FAILURE MILEAGE WAS 5,000. THE VEHICLE FAILURE AND CURRENT MILEAGES WERE 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235674July 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED A 2005 JEEP GRAND CHEROKEE ON APRIL 19, 2007 DEALER ADVERTISED A 7YR./70,000 POWERTRAIN WARRANTY ON THE WINDOW STICKER, VEHICLE HAD CURRENT MILEAGE OF 52,794 DURING TEST DRIVE HEARD CLICKING SOUND FROM STEERING WHEEL THOUGHT IT WAS NORMAL WHEN YOU SIGNAL. THIS CONTINUES TO HAPPEN RANDOMLY TILL THIS DATE. OCT.11,2007 TOOK VEHICLE TO JEEP DEALERSHIP FOR AIR CONDITIONING PROBLEMS, WOULD HEAR GROWLING SOUND, SHUT OFF, AND ONLY RUN ON HIGH. PAID DIAGNOSTIC FEE 74.90. COULD NOT AFFORD TO PAY FOR REPAIR WHICH WAS AN EXTRA $183 OVER THE NEXT COUPLE OF MONTHS WOULD NOTICE RANDOM SHUDDER OR ROUGH STARTS WHILE IDLING AND DRIVING, HEARD WEIRD WINDING SOUND AND VEHICLE WOULD STALL. CHECK ENGINE LIGHT CAME ON AND TOOK TO AUTOZONE, GIVEN TRANSMISSION CODES ON 5/16/2008 TOOK TO DEALERSHIP AND REQUESTED DIAGNOSTIC SERVICE BECAUSE ENGINE LIGHT ON AND HAVING SOME KIND OF TRANSMISSION PROBLEM ACCORDING TO AUTOZONE CODES,AND REQUESTED RECALL WORK DONE, WAS TOLD WE WOULD HAVE TO PAY $95. WE INFORMED THEM WE HAVE A WARRANTY AND SHOULD NOT HAVE TO PAY THE FEE ACCORDING TO CHRYSLER CUST. SERVICE. THEY INSISTED. TOLD THEM JUST DO RECALL WORK WE COULD NOT AFFORD FEE. ACCORDING TO RECEIPT TECH ONLY INSTALLED TRANSMISSION FILL TUBE OIL SEAL. AFTER SERVICE VEHICLE STILL SHUDDERING AND STALLING ON THE WAY HOME. 7/17/08 TOOK JEEP BACK TO DEALERSHIP TO GET TRANSMISSION DIAGNOSED, PAID $95. WAS TOLD FAILURE IN THE TORQUE CONVERTER, INTERNAL FAILURE, AND CODES ARE THE SAME AS THE ONE AUTOZONE GAVE EARLIER. REPAIR SOLUTIONS OFFERED WERE AN OVERHAUL WITH A PRICE QUOTE OF $3100 OR REPLACE FOR $3500. WE CALLED CHRYSLER ABOUT WARRANTY THEY SAID WE DON'T HAVE ONE. WE CALLED THE DEALERSHIP WE BOUGHT THE JEEP FROM AND THEY SAY WE DO HAVE THE CHRYSLER WARRANTY. AFTER THEY TALKED TO EACH OTHER DEALER WAS INFORMED ABOUT CHRYSLER'S WARRANTY POLICY AND ACKNOWLEDGES TELLING US ABOUT WARRANTY BUT HAS YET TO OFFER REPAIR SERVICE OR ANY SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233831July 10, 2008
AIR BAGS:FRONTAL, SEAT BELTS
TL*THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE VEHICLE AT FAULT SLAMMED ON THE BRAKES, WHICH CAUSED THE CONTACT TO SLAM ON THE BRAKES AS WELL. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT. A POLICE REPORT WAS FILED. HE STATED THAT THIS IS A SAFETY ISSUE BECAUSE THE COMPONENTS FAILED TO PROTECT HIM FROM BODILY HARM, WHICH COULD HAVE LED TO BEING SEVERELY INJURED. THE CURRENT AND FAILURE MILEAGES WERE 27,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10233838July 10, 2008
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT, MY LIGHTS FLICKER ON AND OFF. I HAVE BROUGHT IT BACK TO THE DEALERS SERVICE CENTER ON NUMEROUS OCCASIONS ONLY TO BE TOLD NOTHING WAS WRONG. IN SEPTEMBER OF 2007, THE SERVICE CENTER DIAGNOSED THE ISSUE WITH A "MULTIFUNCTION SWITCH FAULT." IT OCCURRED MANY TIMES AFTER AND I WAS TOLD AGAIN THAT NOTHING COULD BE FOUND. I JUST BROUGHT IT BACK THIS WEEK AND WAS TOLD SOMETHING ELSE WAS AT FAULT AND HAS TO BE REPLACED. IT IS EXTREMELY DANGEROUS AND SOMETHING TERRIBLE COULD HAPPEN TO ME OR SOMEONE ELSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233317July 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WIFE WAS DRIVING OUR 2005 JEEP GRAND CHEROKEE, 5.7L, QUANDRA DRIVE II TRANSMISSION. WHILE DRIVING YESTERDAY A POLICEMAN ON PATROL NOTICED A SUDDEN FIRE UNDER HER CAR. OFFICER SAID TRANSMISSION FLUID WAS LEAKING ONTO THE EXHAUST SYSTEM AND CAUSED IGNITION OF FIRE. OCCUPANTS EXTRACTED THEMSELVES WITHOUT PROBLEM. ENTIRE CAR ENGULFED IN FLAMES AND EXTINGUISHED BY LOCAL FIRE DEPARTMENT. CAR AN ENTIRE LOSS. VERY LENGTHY SERVICE HISTORY WITH THE TRANSMISSION IN THIS VEHICLE PRIOR TO FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10232933July 1, 2008
ENGINE AND ENGINE COOLING
WHEN SLOWING DOWN APPROACHING A HARD STOP, MY 2005 JEEP GRAND CHEROKEE LTD SHUTS OFF. THIS HAPPENS ABOUT ONCE EVERY SIX WEEKS. THE DEALER CANNOT FIGURE OUT WHY IT DOES THIS. I'VE NARROWLY AVOIDED GOING OVER A HILL, DRIFTING BACK INTO CARS BEHIND ME WHILE STOPPING UP A HILL, AND ALMOST CAUSING AN ACCIDENT IN RUSH HOUR TRAFFIC. THE DEALER SAID UNLESS THE COMPUTER REGISTERS A CODE, THERE IS NO WAY THEY CAN FIX. THEY REFUSE TO SEND THIS UP TO THE DISTRICT MANAGER FOR REFERRAL TO CHYRSLER HQ. I SEE ON THE INTERNET THERE ARE NUMEROUS MODELS ENCOUNTERING THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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