Jeep Grand Cherokee Complaints (2020)

241 consumer complaints on file.

#11533032July 18, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While at a complete stop, depressed the accelerator pedal and reached approximately 30 miles per hour. The vehicle engine RPM's rose but the vehicle would not accelerate. Placed the vehicle in park and then began driving, where the vehicle appeared as if nothing occurred. This took place around 5/2023 at approximately 26000 miles. On 7/18/2023, the same incident occurred where the vehicle momentarily lost power again and would not accelerate even when the accelerator was depressed. This occurred at approximately 30450 miles. The vehicle then appeared to have no further issues beyond that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527051June 14, 2023
STEERING, SUSPENSION
The rack and pinion isn’t working properly. Damaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523984May 26, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
The check engine light started appearing on the dash and the adaptive cruise control kept appearing that it was off. The light would go off and come on again and the transmission would not shift gears and I could not go in reverse. I drove vehicle to Marino Jeep and they notified me of 3 defects in the internal transmission- which I still have my warranty as the car is at 32.800 miles ONLY on the odometer. This was a dangerous defect causing my car to stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523159May 22, 2023
ENGINE, ELECTRICAL SYSTEM
Per the dealership: The engine wire harness ws not sitting where it should have been, and was melted by the cadillac converter. This caused the auxiliary battery to fail, and the jump fuse block to blow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519039April 26, 2023
ENGINE
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that on multiple occasions while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to an independent mechanic where the failure could not be duplicated, and the contact was advised to take the vehicle to the dealer. The contact then stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. Additionally, the contact stated that on numerous occasions while attempting to start the vehicle, she heard a cranking sound under the hood before the engine turned over. The stated that the battery was faulty. The contact stated that the battery was replaced however, three weeks later the battery failed, and the vehicle was unable to be restarted. The vehicle was towed to the dealer where it was diagnosed that the generator field control circuit was open and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where the failure could not be duplicated. The vehicle was not repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 56,165.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518942April 25, 2023
POWER TRAIN
The contact owns a 2020 Jeep Grand Cherokee. The contact stated while at a stop light, the accelerator pedal was depressed; however, the vehicle failed to respond. The contact was able to pull over into a parking lot. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was contacted, and the manufacture stated that the vehicle needed to be diagnosed. The failure mileage was 55,803.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518992April 25, 2023
POWER TRAIN
When using SPORT mode, the vehicle will surge forward when coming to a complete stop. The surge could cause a MVA. Have not taken in for service or inspection. No warning lights. Just don't use the feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515920April 7, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
PARK SENSE FEATURE IS TURNED OFF, BUT PARK SENSE KEEPS ENGAGING. WITH ERRO MESSAGE "PUT IN PARK THEN PUT IN GEAR. I RECEIVE THIS ERRO MESSAGE 4 0R 5 TIME, BEFORE I'M SBLE TO PUT IN GEAR AND DRIVE VEHICLE, THIS HAS BEEN HAPPENING PERIDOCALLY SINCE I BOUGHT THE VEHICLE, BUT GETTING MORE FREQUENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516028April 7, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle stops on its own without warning, and a few times it has run me off the road. Infotainment issues (this is the one that made the vehicle qualify for a lemon claim). I have a YouTube page dedicated to uploading videos. Some of the videos cannot be uploaded because of background music and copyrights. I'll attach a link here, feel free to look at all the videos. Sample video --> https://youtube.com/shorts/87vigoL8p_g?feature=share I have a lemon law claim going, but the company is, as expected giving me the runaround. The issues have met my state lemon law requirements for a claim. Verified by the lawyer I've hired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514330March 28, 2023
STEERING, WHEELS, SUSPENSION
After hitting a bump in the road, my 2020 Jeep Grand Cherokee Summit began to violently wobble while being flat towed behind my motor home on I-475. Vehicles in close proximity of the Jeep I was towing were at risk as there was a possibility that the vehicle could have broken loose or flipped endangering others. It appears that this defect is already known to the manufacturer of the Jeep and other models have been proven to have a defect that causes what is known as the DEATH WOBBLE. Apparently, Jeep has bought back some vehicles with the DEATH WOBBLE defect. The vehicle is currently being analyzed by the Newnan Peachtree Jeep dealership in Newnan Georgia. The owner's manual clearly states that the vehicle can be flat towed with all four wheels on the ground. Instructions to flat tow the vehicle were followed as written. Jeep should be liable to the damage caused by this defect and do whatever it takes to remedy the problem. Buying back this Jeep from the owner should also be an option to the owner/customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513677March 24, 2023
TIRES:SIDEWALL
The contact owns a 2020 Jeep Grand Cherokee equipped with Goodyear Tires, Tire Line: Fortera, Tire Size: P245/70/R17, DOT Number: 1PJHLFNWR. The contact stated that while inspecting the vehicle, he noticed there were cracks on the sidewalls of all four tires. The vehicle was equipped with original tires. The vehicle was taken to the dealer, who informed the contact that the tires had prematurely rotted. The tires were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that the replacement tires had also dry rotted. The manufacturer was made aware of the failure. The failure mileage was approximately 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512597March 19, 2023
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
1.The electrical/engine/powertrain systems failed 3 times. The vehicle is available for inspection. 2.As the problem progressed, the car would only go forward, no ability to go in reverse, or to be put in park. 3.The dealership replaced the ABS Module, then later the Engine Control Module. 4.Event 1: September 1, 2022 Warning light for the stop/start feature came on, also the ABS light and check engine light. Dealership kept the car for the day, did a diagnosis, returned the vehicle stating it was safe to drive, and that an ABS Module had been ordered. Would contact me to schedule the repair. Event 2: September 8, 2022 Dashboard lit up like a Christmas tree, all warning lights came on, as well as all lights on the gearshift panel/center console, which kept blinking. Car would only go forward. Dealership installed ABS Module and returned the car to me. Event 3: September 29,2022 Warning light for the stop/start feature and check engine light came on again. I took the car to my local dealership with major concerns that the previous repair was not the only problem occurring and left it there. The Engine Control Module was eventually replaced. 5. I had no use of my Jeep Grand Cherokee from September 29 until November 8, 2022. 6. I have a major concern about the safety of this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512411March 17, 2023
ENGINE
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while her husband was driving approximately 45 MPH, the vehicle momentarily lost power and would not accelerate while depressing the accelerator pedal. The contact stated that the failure also occurred a second time while making a turn. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 26,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512135March 16, 2023
VEHICLE SPEED CONTROL
Hello dear….I suffer from a problem when I’m driving my truck and it’s as follows: when the gear is on D and my truck stopped ,and I stomp the gas pedal with a little force my truck keep going I can’t stopped for 40 seconds after which return to the normal driving state,this situation happened to me 5 times,I don’t know if the speed control cable can interfere with the speed control servo pulley and not allow the throttle to return to idle when disengaging the speed control (a stuck throttle could result)..,,
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11503110January 23, 2023
SEAT BELTS
within 32000 miles the belt retract failled. would not lock in place, or retract. dealler said it was a spring faillure. could be a bad heat treat that would afect more vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501815January 14, 2023
SERVICE BRAKES
The brakes failed. When I pushed on the brakes the car unexpectedly accelerated into a vehicle in front of me, then swerved out of control and crashed into a pillar, then stopped. The break remained smashed to the floor, and I had a hard time lifting the break to see if it would drive. UPDATE 06/13/2023- Consumer sent in copy of complaint addressed to BBB. Consumer states "Re: FCA Third Complaint (#86264538). As a result of the ongoing vehicle malfunctioning and the fact that Chrysler is refusing to provide a release so that the vehicle owner can service his vehicle serviced by a Certified Chrysler mechanic. I had to file a third complaint with the FCA. I understand that the FCA decided not to respond to your inquiry and that Chrysler is not taking responsibility for the vehicle, but today. Mr. Owens was advised that until the FCA Legal Department provided a release neither the Certified Chrysler Mechanic at Hudson Valley Auto nor anyone else could service the vehicle because of the product concern." "Due to the product concern Milford Auto Group-Jeep Chrysler Dodge Ram where Mr. Owens purchased the 2020 Jeep Grand Cherokee Laredo, advised Mr. Owens that he could not sell his vehicle back to the dealer or trade it. Not only does the vehicle appear to be a lemon under New York Lemon Law, since it has been to the repair shop three times, but State Farm underestimated the amount of damage to the frame and transmission to avoid totaling the vehicle. Neither Chrysler nor State Farm have investigated the reason for the accidents. The faulty and non-existent investigation is an act of bad faith of State Farm and illegal. State Farm and Chrysler are suppressing the evidence contained in the CDR Crash Report from Field Coordinator James Brozovich (AA-AS/TSS- A). Bosch Automotive Services Solutions LLC. Because Mr. Owens only has one vehicle we remain in danger of additional potential serious injuries and even death. Not to mention the danger that the vehicle poses to the public. The vehicle owner requires a release to es
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501174January 11, 2023
POWER TRAIN
Transmission failed while driving in traffic. Car decelerated from 45MPH to 0, gas peddle would not accelerate, break was locked in place, steering wheel locked, no warning lights appeared, flashing D on gear shift (was in drive), alert appeared on screen “Shift to P then desired gear”, car would not shift gears and gear shift was locked in place then pressed the Push to Start button, car restarted and then shook and jerked forward before allowing me to switch gears from Drive to Park then back to Drive. I was almost rear-ended by two PickUp trucks and SUV. Trucks behind me swerved out of the way to avoid hitting me and almost drove into an 18-wheeler. This occurred 1/10/2023. Problem first occurred in October 2022 in grocery store parking lot while shifting between Drive and Reverse gear. Same thing happened as stated above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497367December 14, 2022
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS, FUEL/PROPULSION SYSTEM
While slowly turning into a parking slot in front of a building, the vehicle surged forward, jumping the curb and striking a metal handrail and the corner of the building. Substantial damage resulted to the front, hood and cooling systems.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11496825December 9, 2022
UNKNOWN OR OTHER
Hello, Before two months I bought preowned grand Cherokee north edition with 15.500 miles. When I start driving for the first few minutes I hear a sound like whistling, and it's like the engine is having a hard time getting up to speed. also very often when I shift the transmission into reverse I hear a knock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496284December 6, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that on multiple occasions while driving 30 MPH and various other speeds, an audible warning sound was heard inside the vehicle and the temperature gauge indicated that engine was overheating. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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