Jeep Grand Cherokee Complaints (1997)

991 consumer complaints on file.

#10258382February 11, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE VEHICLE STALLS WHILE IDLING OR DRIVING 25 MPH. THE FUEL PUMP, ALTERNATOR, RADIATOR, MAP SENSOR, SPARK PLUGS, AND EXHAUST WERE REPLACED, BUT THE FAILURE HAS NOT BEEN RESOLVED. THE CONTACT FEELS THAT THE VEHICLE IS UNSAFE TO DRIVE BECAUSE THE FAILURES OCCUR WITHOUT WARNING. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 120,000 AND FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255217January 15, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, INTERIOR LIGHTING, LATCHES/LOCKS/LINKAGES, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING:COOLING SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT
1. CAME OUT OF GEAR WHEN IN PARK AND CRASHED SUSTAINING 5000.00 DOLLARS IN DAMAGE. HAD RECEIVED A LETTER FROM DAIMLER-CHRYSLER IN 2002,HOWEVER IT WAS NOT DATED STATING THE CAR COULD DO THIS. NO RECALLS WERE PRESENT AT THE TIME. THEY DENIED ANY PROBLEM WHEN CAR CRASHED. CALLED AN ATTORNEY WHO WAS A RELATIVE THAT TOLD WITHOUT A DOUBT (100%) THE CAR WOULD DO THIS. HE THEN CALLED ME BACK AND STATED HE COULD NOT REPRESENT ME BECAUSE HE REPRESENTED DAIMLER-CHRYSLER. HE WAS HIRED BY CHRYSLER AFTER HE BOUGHT A VIPER FROM THEM THAT WAS A LEMON AND HE SHOVED IT YOU KNOW WHERE AND WON. THEY REALIZED WHAT AN OUTSTANDING ATTORNEY HE WAS THEN HIRED HIM. TALK ABOUT FAMILY ETHICS. THEY FINALLY INSTALLED THE SECONDARY DETENT SYSTEM IN 12/2008. I WAS TOLD IT WAS REPAIRED. 2 THE CAR IS STALLING AT HIGH SPEEDS,DURING U TURNS, WHILE AT STOP SIGNS. IT TO DANGEROUS TO DRIVE. JEEP KEEPS TELLING ME THEY CAN NOT FIND ANYTHING ON DIAGNOSTICS. I WAS OUT OF TOWN 250 MILES FROM HOME AND THEY WANT ME TO DRIVE AN UNSAFE VEHICLE BACK TO THE. THEY HAVE BEEN RUDE,EVASIVE AND BLAMING ME. AFTER 500.00 THERE DIAGNOSTICS SHOWED NOTHING. IT HAS BEEN TO 5 OTHER MECHANICS AND KNOW ONE HAS BEEN ABLE TO DIAGNOSE THE PROBLEM. I NOW HAVE A 1997 GRAND CHEROKEE LIMITED THAT IS LOADED THAT IS DANGEROUS AND WORTH NOTHING. 3 IF THEY INSIST ON ARBITRATION AND A CHANCE TO FIX IT YOU WILL LOSE. IT IS WORTH YOUR MONEY TO HIRE A LEMON LAW ATTORNEY FROM THE VERY BEGINNING. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10255229January 15, 2009
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE ENGINE STALLED INTERMITTENTLY. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS AND THE ENGINE AND BRAKE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE INDICATORS REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC EIGHT TIMES, BUT THE FAILURE COULD NOT BE DUPLICATED. RECENTLY, THE DEALER REPLACED THE CORE WIRES, SPARK PLUGS, HOSES, CAPS, AND ROTOR DISTRIBUTOR. THE VEHICLE WAS ALSO REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 02V053000 (POWER TRAIN:AUTOMATIC TRANSMISSION;LEVER AND LINKAGE:FLOOR SHIFT). THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248055November 9, 2008
VISIBILITY
TEMPERATURE/BLEND AIR DOORS FAILED IN HEATER, RENDERING DEFROSTER USELESS--NO VISIBILITY. THIS IS A BUILT IN DEFECT IN 1997 JEEPS AND OCCURS TO NEARLY ALL OF THEM THROUGH NO FAULT OF OWNER OR WEAR AND TEAR BY CHRYSLER'S ADMISSION. DEALER CHARGED $1400 TO REPAIR. CHRYSLER PAID $700 OF THAT. THIS IS UNFAIR TO CONSUMER AND A SAFETY DEFECT. PARTS 24652002,5134347AA,5134343AA,5012727AA,AND 50127009AA WERE ALL REPLACED. THIS FAULT IS A HAZARD DUE TO INADEQUATE MECHANISM SELECTED BY MANUFACTURER IN ORIGINAL DESIGN. CAR CANNOT BE DRIVEN ON FOGGY DAYS OR INDEED IN WINTER. CHRYSLER SHOULD REIMBURSE CUSTOMERS FOR THIS REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245393October 14, 2008
EXTERIOR LIGHTING
AUTOMATIC HEADLIGHTS TURN ON AND OFF IN RAPID SEQUENCE WHEN DRIVING ON STREET LAMP LIT STREETS. WORK FINE ON DARK COUNTRY ROADS, BUT NOT IN TOWN. MUST TURN HEADLIGHTS TO MANUAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242231September 15, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING AT ANY SPEED, THE VEHICLE SUDDENLY SHUT OFF. THE FAILURE OCCURS ALMOST EVERYTIME THE VEHICLE IS DRIVEN. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER AND THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND. THE CURRENT MILEAGE WAS 137,000 AND FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239174August 21, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SPORADICALLY STALLS WITHOUT WARNING. THE VEHICLE USUALLY RESTARTS IMMEDIATELY AFTERWARDS. PRIOR TO THE FAILURE, THE CONTACT NOTICED THAT THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. HE TOOK THE VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS AND HAD VARIOUS REPAIRS PERFORMED, WHICH CONSISTED OF REPLACING THE THROTTLE POSITION SENSOR, INTAKE TEMPERATURE SENSOR, MAP SENSOR, INTAKE AIR CONTROL VALVE, CRANKSHAFT POSITION SENSOR, DISTRIBUTOR, CAP AND ROTOR, SPARK PLUGS, ELECTRICAL WIRING, FUEL PUMP, OXYGEN SENSOR, COOLANT TEMPERATURE SENSOR, AND THE IGNITION COIL. NONE OF THE REPAIRS HAVE SUCCESSFULLY REMEDIED THE FAILURE. THE FAILURE MILEAGE WAS 123,000 AND CURRENT MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238841August 19, 2008
STRUCTURE:BODY:DOOR
DRIVER DOOR WILL NOT SHUT CORRECTLY SEEMS AS THOUGH IT IS FALLING OFF LITERALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234510July 16, 2008
STRUCTURE:BODY
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. WHEN THE CONTACT ATTEMPTED TO OPEN THE DRIVER SIDE DOOR, THE BOTTOM HINGE DETACHED FROM THE DOOR STRUCTURE. PRIOR TO THE FAILURE, THE DOOR WOULD MAKE A POPPING SOUND WHEN OPENING. IN ORDER TO CLOSE THE DOOR, THE CONTACT WOULD HAVE TO LIFT THE DOOR SLIGHTLY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230340June 9, 2008
SUSPENSION
I PURCHASED A 1997 JEEP GRAND CHEROKEE FROM MEEKER HILLS AUTO W215N11251 APPLETON AVE GERMANTOWN, WI 53022. THE DEALERS SAFETY CHECKLIST INDICATED THAT ALL WAS CHECKED AND FOUND TO BE SAFE. AT THE TIME OF SALE, THE SALESMAN "CHAD" STATED TO MYSELF AND MY RELATIVE THAT IF ANYTHING WAS WRONG WITH THE VEHICLE THAT I SHOULD CONTACT THEM IMMEDIATELY. 2 DAYS AFTER PURCHASING THE VEHICLE I CALLED TO ALERT THEM OF SOME PROBLEMS, I IMMEDIATELY TOOK THE VEHICLE BACK. I TOOK THE VEHICLE BACK ON 4 OCCASIONS ONLY TO BE TOLD THAT NOTHING IS WRONG WITH THE VEHICLE, FINALLY I TOOK THE VEHICLE TO MILWAUKEE AREA TECHNICAL COLLEGE (MATC) AND HAD THE INSTRUCTOR TO LOOK AT THE VEHICLE, AND WAS TOLD THAT THERE LOTS OF REPAIRS THAT NEED TO BE DONE. I CONTACTED THE DEALERSHIP AND WAS TOLD BY THE OWNER THAT I CAN TRADE THE VEHICLE FOR ANOTHER VEHICLE AND PAY THE DIFFERENCE. THEY WERE NOT WILLING TO REPAIR ANYTHING. I HAD THE REPAIRS DONE AT MATC AT A COST OF $750.00 PARTS ONLY. I WANT TO FILE A COMPLAINT. PLEASE LET ME KNOW WHAT I MUST DO FURTHER. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227700May 14, 2008
ENGINE AND ENGINE COOLING
JEEP RUNS FOR A BIT SOMETIMES THEN JUST STALLS OUT NO MATTER WHAT SPEED YOU ARE TRAVELING. CHANGED MULTIPLE PARTS TO TRY AND RESOLVE THE ISSUE AND NO LUCK. I HAVE NOTICED MULTIPLE PEOPLE ON THE INTERNET COMPLAINING OF THE SAME PROBLEM WITH NO LUCK FIXING THE PROBLEM EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227100May 8, 2008
ENGINE AND ENGINE COOLING
THE 1997 JEEP GRAND CHEROKEE STALLS WHEN YOU DRIVE AND SOMETIMES WILL COME BACK BUT USUALLY WILL NOT. IF YOU WIGGLE THE PLUG ON THE COMPUTER IT APPEARS TO FIX THE PROBLEM FOR A WHILE BUT THEN IT BEGINS STALLING AGAIN. THE CAR STALLS AT ALL DIFFERENT TIMES, EVEN IN THE MIDDLE OF AN INTERSECTION! WE HAVE DONE CONSIDERABLE RESEARCH ON THE INTERNET AND TRIED THE "SCREW THEORY" AND CHECKED OTHER POSSIBILITIES. CHECKED THE PLUG CONNECTORS AND THEY WERE ALL FINE. EVERYTHING TESTS OUT FINE AND WE CAN'T FIGURE OUT WHAT ELSE WE CAN DO! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224598April 15, 2008
ELECTRICAL SYSTEM:SOFTWARE
I OWN A 1997 JEEP GRAND CHEROKEE LAREDO THAT WILL START AND RUN FINE AND THEN AT ANY TIME NO MATTER THE WEATHER, TIME, HIGHWAY OR CITY IT WILL JUST DIE. I WAS NEARLY IN A HEAD ON COLLISION THIS WEEK DURING A PASSING SITUATION ON A TWO LANE ROAD. I HAVE SPENT HUNDREDS OF DOLLARS ON MECHANICS TRYING TO DIAGNOSE AND FIX THE PROBLEM TO NO AVAIL. I HAVE STARTED CHECKING THINGS OUT ON THE INTERNET AND HAVE DISCOVERED THAT HUNDREDS OF OTHER PEOPLE ARE HAVING THE SAME PROBLEM. IF SOMEONE HAS NOT BEEN KILLED YET BUY THIS DEFECT I WOULD BE VERY SURPRISED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218278February 17, 2008
ENGINE AND ENGINE COOLING
WHILE I INDICATE THAT THIS PROBLEM BEGAN JAN 2008, IT HAS BECOME OBVIOUS WITH RESEARCH THAT THE PROBLEMS I HAD OVER THE LAST TWO YEARS LED UP TO THIS. FOR THE LAST 2 YEARS, IF I AM DRIVING IN HIGH ALTITUDES, ENGINE WILL SPUTTER, LOSE POWER AND THREATEN TO DIE. OVER THE LAST TWO MONTHS, MY CAR WILL JUST DIE. NO WARNING, NO SPEED REQUIREMENT, NO SITUATION REQUIREMENT. HAVE REPLACE SO MANY THINGS, IT IS UNBELIEVABLE AND VERY COSTLY. ONCE THE CAR HAS DIED, IT WILL REFUSE TO RESTART FOR SEVERAL MINUTES TO ONE HOUR. WHEN IT DOES RESTART SUPER HEAVY GAS SMELL ACCOMPANIES. TODAY IT STARTED TO BACKFIRE. PLEASE DO SOMETHING ABOUT THIS. THIS HAPPENS TO MANY OTHER JEEP GRAND CHEROKEE OWNERS. MINE IS A 97. THANK GOD IT HAS NOT HAPPENED TO ME ON THE FREEWAY AT HIGH SPEEDS LIKE SOME OTHERS. WHAT KIND OF HAVOC WOULD THAT CAUSE ON OUR FREEWAYS DURING RUSH HOURS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217519February 9, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I HAVE A 97 JEEP GRAND CHEROKEE AND IT DOESN'T CHANGE FROM HEAT TO DEFROST OR OTHER SETTING. IT APPEARS THAT THE BLEND DOORS ON THE MAIN HEATER BAY ARE THE PROBLEM AND I ALSO HAVE CHECKED ONLINE AND FIND THIS A COMMON PROBLEM AND QUITE EXPENSIVE TO REPAIR. THIS CREATED A VERY DANGEROUS SITUATION WHILE DRIVING IN A SNOW STORM AND NOT HAVING THE VEHICLE KEEP UP TO THE DEMAND ON THE WINDSHIELD. I WAS TRAVELING WITH MY 3 YOUNG CHILDREN AND THE POTENTIAL FOR SERIOUS INJURY WAS HIGH. IT ALSO APPEARS THAT JEEP IS AWARE OF THE SITUATION AND ISN'T WILLING TO FIX THE PROBLEM. POTENTIAL DEATH AND SERIOUS INJURY ARE GREAT AND THIS IS POOR JUDGMENT FOR PUBLIC SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216776February 2, 2008
ENGINE AND ENGINE COOLING
MY 1997 JEEP GRAND CHEROKEE LAREDO JUST DIES WHEN I'M DRIVING. DOESN'T MATTER WHAT SPEED I'M GOING. IT DIED OVER 10 TIMES ON MY WAY HOME FROM SAN JOSE TO SAN FRANCISCO WHILE ON THE FREEWAY GOING 60 MPH. THIS PROBLEM STARTED OVER A MONTH AGO. WE HAVE CHANGED THE CRANK SENSOR AND COIL. THE TROTTLE HAS BEEN CHECKED AND THE FUEL INJECTOR. WE HAVE CHANGED THE BATTERY. WE DON'T KNOW WHAT ELSE TO CHANGE. AFTER READING THE SAME COMPLAINTS FROM JEEP OWNERS ON THE CNET CAR TECH FORUMS I DEDICED TO FILE A COMPLAINT. THEY HAVE THE SAME PROBLEM AND ARE SPENDING A LOT OF MONEY REPLACING DIFFERENT PARTS AND THE PROBLEM CONTINUES. THIS PROBLEM IS VERY DANGEROUS, DRIVING ON THE FREEWAY THEN THE CAR JUST DIES. I HAVE NO MONEY TO SPEND TO KEEP ON REPLACING DIFFERENT PARTS. PLEASE HELP. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214439January 10, 2008
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT COULD NOT CLOSE THE DRIVER'S SIDE DOOR AND DISCOVERED THAT THE LOWER ENGINE BOLT SEPARATED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE CONTACT WILL ATTEMPT TO REPAIR THE DOOR. THE CURRENT AND FAILURE MILEAGES WERE 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212081December 17, 2007
SEATS
THE DRIVERS SEAT MOUNTING BRACKET THAT BOLTS TO FLOOR BOARD IS DEFECTIVE AND CANNOT BE CONSIDERED TO BE SAFE TO ALL DRIVERS WHO OWN THIS VEHICLE. I HAD ORIGINAL BRACKET BRAKE AFTER ONLY 50,000 AND NOW AFTER 108,000 HAVE HAD THAT BRACKET BRAKE. IF BRACKET BRAKES SO EASILY THEN IN A WRECK THE PROBABILITY OF IT BREAKING HAS TO BE GREAT AND WOULD RESULT IN ADDITIONAL INJURIES. THE SEAT WOULD BE MOVABLE AND WOULD RESULT IN LOSS OF CONTROL OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199815August 16, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WE HAVE A USED 1997 JEEP GRAND CHEROKEE, WHICH WE HAVE ONLY OWNED IT FOR ABOUT 5-6 MONTHS AND WE ARE HAVING PROBLEMS WITH THE FUEL SYSTEM/PUMP. WE NOTICE A RECALL ON 1997-2004 JEEP GRAND CHEROKEE IN JAN/FEB 2006 ON THE PROBLEM THAT WE ARE HAVING WITH THE VEHICLE, BUT WHEN WE CONTACT THE CHRYSLER CORP. WE WERE TOLD THAT OUR PARTICULAR VEHICLE WASN'T PART OF THE RECALL. ON THE PAGE THAT I RECEIVE THE INFO ON THE RECALL THRU NHTSA.GOV, IT DIDN'T SPECIFY WHICH ONE, IT JUST STATES 1997-2004, JEEP GRAND CHEROKEE AND JEEP WRANGLER, SO WE NEED TO MAKE SURE THAT CHRYSLER IS NOT TRYING TO TAKE ADVANTAGE OF THE SITUATION AND NOT REPAIR THE VEHICLE. HOW IS IT THAT OUR VEHICLE IS HAVING THE SAME PROBLEM AS THE ONES THAT IS UNDER THE RECALL. I SPOKE WITH TWO REPRESENTATIVES AT CHRYSLER AND I WAS TOLD THAT THE VEHICLE THAT WE OWNED HAD A FUEL PUMP REPLACED IN 2000 AND I'M NOT SURE IF THAT'S TRUE, BECAUSE THE RECALL WASN'T UNTIL LAST YEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193935June 21, 2007
FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE FUEL GAUGE INDICATED THAT THERE WAS FUEL PRESENT IN THE VEHICLE, HOWEVER, THE VEHICLE WOULD RUN OUT OF GAS. THE CONTACT WAS NOT THE DRIVER AND COULD NOT GIVE MORE DETAIL. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA RECALL # 97V194000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE CURRENT MILEAGE IS 129,000 AND FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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