Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

• #10445037January 24, 2012
  POWER TRAIN, SERVICE BRAKES, HYDRAULIC

  PREPARING TO BACK FROM MY GARAGE, I STEPPED ON THE BRAKE AND PLACED THE SELECTOR IN REVERSE. DESPITE MY HOLDING FIRMLY ON THE BRAKE, THE JEEP GRAND CHEROKEE MOVED BACKWARDS AS IF SLIDING ON ICE. IT COLLIDED, AT A SLOW SPEED, WITH A CAR PARKED OPPOSITE ON THE DRIVEWAY. WHILE CONTINUING TO APPLY THE BRAKE, I MOVED THE SELECTOR INTO DRIVE IN ORDER TO PULL FORWARD AWAY FROM THE OTHER VEHICLE. THE JEEP LUNGED FORWARD WITH THE FRONT TIRES REMAINING STATIONARY AND SLIDING ALONG THE GROUND. THE VEHICLE CRASHED INTO THE STONE COLUMN BETWEEN THE TWO GARAGE DOORS. THE CAR WAS DAMAGED TO THE EXTENT OF AT LEAST $5,700. THERE WAS DAMAGE TO THE BUILDING AND TO ONE OF THE GARAGE DOORS. I AM FEARFUL OF DRIVING THE JEEP GRAND CHEROKEE EVEN AFTER REPAIRS ARE COMPLETED. IF I HAD BEEN IN A PARKING LOT OR AT A STOP LIGHT THERE COULD HAVE BEEN SEVERE DAMAGE OR INJURY FROM THIS INCIDENT. *TR

  Crash:

  Yes

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10442757January 6, 2012
  VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC

  YESTERDAY, 5 JAN 12, AS I APPROACHED A STOP LIGHT I REMOVED MY FOOT FROM THE GAS AND APPLIED THE BRAKES. THE VEHICLE DID NOT SLOW DOWN AS EXPECTED. IT WAS AS IF THE ENGINE WAS FIGHTING ME. I PUT THE CAR INTO NEUTRAL AND THE RPMS SHOT UP TO ABOUT 5000 AND THEN WENT BACK DOWN. THE CRUISE CONTROL WAS NOT ENGAGED AND MY FOOT WAS ON THE BRAKE, NOT ON THE GAS. TODAY, AS I WAS COASTING TOWARDS AN INTERSECTION, FOOT OFF THE GAS, I STEPPED ON THE BRAKE AND AGAIN THE ENGINE REVVED UP CAUSING ME TO HAVE TO PRESS VERY HARD ON THE BRAKE TO STOP. AFTER NO MORE THAN ONE OR TWO SECONDS THE PROBLEM DISAPPEARED. THIS COULD EASILY CAUSE A SERIOUS ACCIDENT. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10440899December 21, 2011
  ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL

  I WAS GOING APPROXIMATELY 20-25 APPROACHING A SIGNAL LIGHT. I LET OFF THE GAS AND APPLIED THE BRAKE AS THE LIGHT WAS RED. AS I LET OFF THE GAS, THE ENGINE BEGAN TO REV HIGHER AND AS I APPLIED THE BRAKE I HAD TO APPLY IT HARDER AND HARDER AS THE ENGINE CONTINUED TO REV EVEN HIGHER. I BEGAN TO SMELL THE BRAKES BURNING AS THEY TRIED TO HOLD THE CAR BACK. FORTUNATELY I HAD THE FORESIGHT TO PUT THE CAR IN NEUTRAL. IT CONTINUED TO REV FOR ABOUT 5 SECONDS AND THEN WENT DOWN TO NORMAL. IT HAS HAPPENED ONCE. NO WARNING LIGHTS WENT ON. THE DEALER SAID THAT THEY CONTACTED THE DETROIT TECHNICAL BUREAU AND THEY SUGGESTED THAT MAYBE IT WAS THE FLOOR MAT, OR MY FOOT, ETC, ETC BUT CLAIMED THEY HAD NO OTHER REPORTS OF THIS OCCURRING. I DON'T HAVE CARPETS AS I OPTED FOR THE RUBBER MATS AND THEY SIT TIGHT TO THE FLOOR. AND MY FOOT WAS NOT STUCK ON THE GAS. I WAS CONSCIOUS OF THE FACT THAT MY FOOT WAS ON THE BRAKE AND NOT THE GAS AS I WAS TRYING TO FIGURE OUT WHAT THE HECK WAS GOING ON. THEY SAID THEY DROVE IT AND DID COMPUTER CHECKS AND HAD NO EXPLANATION. THE SERVICE REP SAID THE RESPONSE FROM THE TECHNICAL BUREAU WOULD BE "INSULTING TO ME". THE DEALER WAS BRADSHAW JEEP IN WATERTOWN, CT AND THE SERVICE REP WAS VICTOR. I WROTE THIS OUT ON THE SERVICE ORDER AND KEPT A COPY. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10440301December 18, 2011
  EXTERIOR LIGHTING

  THE FOLLOWING DANGEROUS CONDITION IN THE 2012 JEEP GRAND CHEROKEE HAS BEEN RAISED BY MANY DRIVERS ALL OVER THE INTERNET AND JEEP REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM. NAMELY, THE HEADLIGHT SYSTEM IS TILTED DOWN SO VISIBILITY DISTANCE IS VERY LOW. THERE IS ABOUT 25 TO 30 FEET OF VISIBILITY THEN THERE IS A BLACK WALL OF DARKNESS IN FRONT OF THE CAR. YOU CAN'T DRIVE THE CAR SAFELY AT NIGHT ON UNLIT ROADS. JEEP REFUSES TO ADMIT THEY KNOW OF ANY PROBLEM DESPITE THE COUNTLESS PEOPLE ON THE INTERNET THAT CLAIM THEY HAVE THIS PROBLEM AND HAVE VISITED THEIR DEALERS. EVERY OWNER OF THIS CAR IS TOLD THAT JEEP KNOWS NOTHING OF THIS PROBLEM AND THAT THE CAR IS TO SPEC. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0