Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10545016September 23, 2013
SERVICE BRAKES
I AM WRITING TO YOU ABOUT AN AREA OF CONCERN REGARDING MY 2012 JEEP GRAND CHEROKEE OVERLAND. FOR NO REASON I HAVE A CRACK IN MY WINDSHIELD WHILE THE CAR WAS PARKED. THIS CRACK EXTENDS VERTICALLY FROM THE TOP CENTER OF THE WINDSHIELD AROUND THE REAR VIEW MIRROR AND THEN EXTENDS HORIZONTALLY THE REMAINDER OF THE WAY. I UNDERSTAND CRACKS HAPPEN, THOUGH WHEN I DID SOME SEARCHING AROUND THE INTERNET, I NOTICE THAT THIS IS FAR FROM AN ISOLATED INCIDENT. I HAVE FOUND DOZENS OF THREADS ON THE SAME TOPIC...AND NOT JUST A CRACK THAT APPEARS FOR NO REASON, BUT ALL THESE CRACKS ARE IN THE SAME LOCATION. THIS IS NOT A COINCIDENCE. BELOW ARE A FEW (ONE CONTAINS PICTURES). HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F19A60E (SCROLL DOWN TO ENTRY # 8-10) HTTP://WWW.JEEPFORUM.COM/FORUM/F309/2012-OVERLAND-HEMI-CRACKED-WINDSHIELD-1362551/ HTTP://WWW.TRUEDELTA.COM/JEEP-GRAND-CHEROKEE/PROBLEMS-144/2012 (SCROLL ABOUT HALFWAY DOWN) THESE PICTURES SHOW AN IDENTICAL CRACK TO THE ONE THAT I HAVE EXPERIENCED. ALSO OF CONCERN IS THAT IN THE ONE POST THE USER STATES THAT THE WINDSHIELD IS ON BACK-ORDER FROM JEEP...CLEARLY JEEP IS SELLING A LOT OF REPLACEMENT WINDSHIELDS. AS WE ALL KNOW THE WINDSHIELD IS ONE OF THE MOST DOMINANT SAFETY FEATURES ON A VEHICLE AND IT IS CLEAR THAT THERE IS A DEFECT IN THE VEHICLE THAT IS CAUSING THESE CRACKS, LIKELY A STRUCTURAL ISSUE WITH THE JEEP GRAND CHEROKEE. IT WOULD SEEM TO ME THAT AN ISSUE WITH A VEHICLE COMPROMISING THE SINGLE MOST IMPORTANT SAFETY FEATURE OF A CAR ISN'T TO BE TAKEN LIKELY AND WARRANTS INVESTIGATION. I WOULD BE HAPPY TO PROVIDE YOU WITH PICTURES AND CAN MAKE MYSELF AVAILABLE TO SPEAK AT YOUR CONVENIENCE. ALSO YOU SHOULD NOTE THAT UPON TAKING MY CAR TO THE DEALER, THEY WERE EXPLICIT THAT THIS WAS NOT A WARRANT-ABLE ITEM, LEAVING ME WITH NO ISSUE THAN TO SUBMIT A CLAIM ON MY INSURANCE. KIND REGARDS, STEVE GONDA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536893August 23, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE, POWER TRAIN
PROBLEM DEVELOPED JUST AFTER 10,000 MILES WITH MILD VIBRATION ON ACCELERATION. PROBLEM PERSISTED AND GOT WORSE. I HAD VEHICLE CHECKED BY DEALER AND HEAD MECHANIC AT 15,000 WHEN IN FOR OIL CHANGE. DEFINITELY WAS A PROBLEM, TOOK A DAY TO DIAGNOSE WITH HELP FROM JEEP. /CHRYSLER SAID IT WAS FAILURE OF THE TRANSFER CASE/DRIVETRAIN CONTROL MODULE. IT TOOK FROM JUNE 25 UNTIL AUGUST 19 TO OBTAIN NEW MODULE. DURING THAT TIME VEHICLE VIBRATION WORSENED FURTHER REQUIRING BACKING OFF ON ACCELERATION AND THEN CONTINUING ACCELERATION TO GET UP TO HIGHWAY SPEED. VERY MUCH LIKE RIDING ON A BAD WASHBOARD ROAD PLUS NOISE COMING FROM UNDER FRONT AND THEN ADDITIONAL NOISE FROM REAR. WHEN GOING UP MODERATE INCLINES BACK END BEGAN STRONGLY VIBRATING TO THE POINT WHERE IT FELT BACK END WAS GOING TO START HOPPING PLUS A CLUNK NOISE. BACKING DOWN ACCELERATION AND THEN REACCELERATING WOULD LESSEN PROBLEM BUT STILL MADE VIBRATION. FINAL CAUSE AFTER REPAIR: CAUSE LISTED AS BROKEN PROPELLER SHAFT WITH UNIVERSAL JOINTS, REPLACED TRANSFER CASE TO REAR AXLE; REPLACE REAR PROP SHAFT DUE TO CARRIER BEARING FAILURE CAUSING VIBRATION; REPLACE FINAL DRIVE CONTROL MODULE PER DIAGNOSIS FOR SHUTTERING IN DRIVELINE. VEHICLE HAS 17,578 MILES AT REPAIR COMPLETION. PROBLEM APPEARS FIXED IN THE FIRST 500 MILES I HAVE DRIVEN SINCE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534710August 11, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DISTRACTING AND HARD TO SEE SPEEDOMETER NEEDLE IN DAYLIGHT. HAVE TO TAKE EYES OFF THE ROAD WHILE TRYING TO DETERMINE CURRENT SPEED,VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533087August 1, 2013
ENGINE
I BOUGHT THE VEHICLE FROM A DEALER WITH 14,500 MILES ON IT. STILL UNDER THE 3 YEAR, 36000 MILE WARRANTY. STARTED THE ENGINE ONLY TO HAVE THE CHECK ENGINE LIGHT ILLUMINATE. DROVE BYAUTOZONE AND RED THE CODE, P0304, MISFIRE ON CYLINDER 4. BROUGHT THE VEHICLE TO THE DEALER WHERE PURCHASED AND HE SENT IT TO THE JEEP DEALER FOR SERVICE. I WAS GIVEN A LONER CAR FROM THE DEALER I PURCHASED IT FROM. I RECEIVED THE VEHICLE BACK ON WED. JULY 31ST FROM MY PURCHASING DEALER AND WAS TOLD THE COMPUTER WAS FLASHED AND RE-PROGRAMMED. THURSDAY MORNING, THE DAY AFTER THE REPAIR THE CHECK ENGINE LIGHT ILLUMINATED AGAIN. CALLED THE DEALER I PURCHASED THE VEHICLE FROM AND WILL BE DROPPING OFF FRIDAY MORNING. I KNOW OF THE INHERENT ISSUES WITH THE 3.6 L PENTSTAR ENGINE CYLINDER HEADS AND WANT BOTH HEADS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532029July 26, 2013
ENGINE
ENGINE LIGHT CAME ON 3 MONTHS AGO, TOOK TO DEALER SAID IT WAS NOTHING. I ASKED WHY DID IT COME ON THEY SAID IT'S JUST COMPUTERS SOME TIMES THEY HAVE TO BE RESET. ENGINE FELT LIKE IT WAS GOING TO DIE. ENGINE LIGHT CAME ON MONDAY TOOK TO SAME DEALER. THEY SAID I HAD CYLINDER MISFIRE IN THE 6TH CYLINDER AND HAD TO REPLACE IT. AFTER SEARCHING ON THE INTERNET I SEE THIS IS A PROBLEM WITH JEEP CHEROKEE 2012. WHY IS THIS NOT ON A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525280July 17, 2013
ENGINE
THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ON 6/24/2013 THE MALFUNCTION INDICATOR LIGHT (MIL) ILLUMINATED DRIVING APPROXIMATELY 35 MPH. THE CONTACT CALLED THE AUTHORIZED DEALER AND NOTIFIED THEM OF THE ISSUE. THE DEALER STATED THE LIGHT WAS MOST LIKELY CAUSED BY A LOOSE GAS CAP. THE DEALER INSTRUCTED THE CONTACT TO GIVE IT A COUPLE DAYS AND IT WOULD MOST LIKELY TURN OFF. THE LIGHT TURNED OFF AFTER 2 DAYS. SUBSEQUENTLY ON 7/10/2013 THE MALFUNCTION INDICATOR LIGHT ILLUMINATED AGAIN WHILE TRAVELING AT 50 MPH AND THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER THE NEXT MORNING. THE DEALER RAN A DIAGNOSTIC TEST AND INFORMED THE CONTACT THAT THE FAILURE WAS CAUSED BY CYLINDER NUMBER 2 MISFIRING IN THE HEAD OF THE ENGINE. THE DEALER REPLACED THE HEAD, VALVE, AND CYLINDER NUMBER 2 ON 7/13/2013. VEHICLE WAS PICKED UP ON 7/15/2013 AND THE NEXT DAY THE MALFUNCTION INDICATOR LIGHT ILLUMINATED AGAIN. CONTACT NOTIFIED THE DEALER OF ISSUE AND WILL BE TAKING THE VEHICLE BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525283July 17, 2013
ELECTRICAL SYSTEM, ENGINE
THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. ON 5/8/2012 THE CONTACT PUSHED THE START BUTTON ON THE VEHICLE, THE LIGHTS ON THE VEHICLE FLASHED ONCE, AND IMMEDIATELY THE VEHICLE TURNED OFF COMPLETELY. CONTACT PUSHED THE START BUTTON AGAIN, THE LIGHTS IN THE VEHICLE REMAINED OFF, AND THE ENGINE DID NOT START. THE VEHICLE BATTERY WAS COMPLETELY DEAD. CONTACT ATTEMPTED TO JUMP START THE VEHICLE IN ORDER TO DRIVE IT TO THE DEALER BUT VEHICLE STILL WOULD NOT START. SUBSEQUENTLY THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR REPAIR. DEALER DETERMINED VEHICLE HAD A BAD BATTERY. PER THE INVOICE RECEIVED FROM THE DEALER "BODY GROUND AT BATTERY WAS NOT SECURE" AND AFTER INSTALLING NEW BATTERY MECHANIC NOTICED "SPARKING AT LOWER NEGATIVE CABLE ON BODY" AND THAT HE "FOUND NUT FOR STUD LAYING IN THE BOTTOM OF THE BATTERY TRAY". MECHANIC THEN NOTED HE FIXED THE ABOVE PROBLEMS AND RE-INSTALLED THE NEW BATTERY. DEALER THEN RETURNED THE VEHICLE TO THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND A CASE WAS ASSIGNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522797July 2, 2013
STEERING
COULD HEAR POWER STEERING PUMP WHINE. LOOKED AT POWER STEERING FLUID LEVEL AND IT WAS LOW. CRAWLED UNDERNEATH AND FOUND FLUID DRIPPING OFF OF RACK'N PINION AND SIGNS OF FLUID BLOWING ALL OVER UNDER CARRIAGE. TOOK TO DEALER AND REPORTED THE PROBLEM ON JULY 1ST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522665July 1, 2013
ELECTRICAL SYSTEM
MY SON WAS DRIVING MY 2012 JEEP GRAND CHEROKEE HOME. WHEN HE WAS CLOSE TO MY HOME HE NOTICED AN ACRID SMELL AND SAW A SMALL AMOUNT OF SMOKE COMING FROM THE AREA AROUND THE CONTROL PANEL, NEAR THE REAR VIEW MIRROR, ON THE CEILING OF THE VEHICLE. WHEN HE PULLED IN THE DRIVEWAY HE TURNED OFF THE VEHICLE BUT THE AMOUNT OF SMOKE INCREASED SO MY SON CALLED THE FIRE DEPARTMENT. BEFORE THEY ARRIVED THE CAR HAD BURST INTO FLAMES. SIGNIFICANT PORTIONS OF THE ROOF, SUNROOF AND CEILING OF THE CAR HAVE BEEN BADLY DAMAGED... UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10522344June 29, 2013
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
THIS JEEP WAS REPLACED BECAUSE THE PRIOR JEEP WAS LEMON LAW. THE ENGINE LIGHT APPEARED AFTER ABOUT 3 WEEKS OF PURCHASE, THE CAR WAS BRAND NEW. LIKE THE LAST JEEP, IT WOULD STALL CAUSING LOSS OF POWER BRAKES AND POWER STEERING. THE ELECTRICAL SYSTEM WOULD ALSO FREEZE (NAVIGATION AND RADIO) CONSTANTLY AND WOULD NOT FIX ITSELF UNLESS THE BATTERY WAS UNPLUGGED. SHAVE JEEP IN THOUSAND OAKS, CA UPGRADED THE ENGINE AND NAVIGATION SOFTWARE, BUT PROBLEMS RESUMED SHORT AFTER. SHAVER JEEP THEN INFORMED ME THAT THEY WOULD ONLY LOOK AT THE VEHICLE IF THE ENGINE LIGHT WAS ON. THE ENGINE LIGHT WOULD GO ON AND OFF SO IT WAS HARD TO TIME IT RIGHT TO BRING IT INTO THE SHOP. BECAUSE OF THIS "RULE," SHAVER JEEP WILL NOT ACKNOWLEDGE THAT THE CAR HAS BEEN BROUGHT IN FOR REPAIR 7 TIMES. AS OF TODAY, THE CAR STALLED ON A BUSY FREEWAY AND PUT THE PASSENGERS IN DANGER. CONSTANT ENGINE CODE: CRANKSHAFT POSITION SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522159June 27, 2013
ELECTRICAL SYSTEM
HUSBAND DRIVING MV TO STORE, STARTED SMELLING SHARP SMELL OF WIRES BURNING, WHITE SMOKE COMING FROM AREA AROUND THE VISOR ON DRIVERS SIDE, CAME RIGHT HOME WITH IT, SINCE SMOKE WAS BURNING HIS EYES AND NOSE, OPENED SUNROOF TO LET SMOKE OUT, IT CONTINUED SMOKING THEN STARTED TO BURN THRU MATERIAL SURROUNDING THE VISOR, THEN BURST INTO FLAMES . MY HUSBAND GOT OUT THE FIRE EXTINGUISHER AND WAS ABLE TO PUT THE FLAMES OUT, BEFORE THE FIRE DEPT ARRIVED.INSIDE OF THE MV HAS MELTED PLASTIC ALL OVER.THE SUNROOF WILL NOT WORK, AND THE ELECTRICAL SYSTEM IS ALL SCREWED UP. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10520565June 18, 2013
TIRES
ORIGINAL EQUIPMENT TIRES, MICHELIN LATITUDE TOUR, WORN DOWN TO WEAR BARS AT 14,600 MILES. TIRES WERE ROTATED TWICE AT 5,000 AND 10,000 MILES BY DEALER. TIRES ARE ADVERTISED AS HAVING A 65,000 MILE WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519493June 12, 2013
SERVICE BRAKES, HYDRAULIC, SEAT BELTS, AIR BAGS, ELECTRICAL SYSTEM
ON JUNE 2 AFTER CLEANING THE CAR AT THE CAR WASH (MANUALLY) ON THE WAY BACK TO OUR HOME ALL THE LIGHTS OF THE DASHBOARD LIT UP FOR ALL SERVICES TO BE DONE AND THE WIPERS ACTIVATED BY THEMSELVES. THE SAFETY BELTS ARE NO LONGER WORKING AND THE LIGHTS OF THE CAR ARE NOT FUNCTIONAL. YOU DO NOT HAVE BLINKERS, SEAT BELTS OR BRAKE LIGHTS. THE RPM NEEDLE GOES UP AND DOWN RANDOMLY AND THE ENGINE CONTINUES TO REV UP AND DOWN. THE BRAKES FEEL AS IF THEY ARE NOT WORKING TO FULL STRENGTH, CAR WAS TURNED OFF AND RESTARTED TO SEE IF PROBLEM WITH DASHBOARD STILL EXIST. CAR STARTED WITH THE SAME PROBLEMS, BUT WAS UNABLE TO SHIFT INTO GEAR. CAR WAS TOWED TO DEALERSHIP FOR SERVICE. THE CAR WAS SERVICED AT BRIGHAM-GILL DEALERSHIP (ORIGINAL SALES DEALER) ON 03-JUNE-2013 GIVING IT BACK TO ME WITH THE RESET OF ALL MODULES AND DEEMED OK AT THAT POINT. ON 08-JUNE-2013 THE SAME EXACT PROBLEM HAPPENED WHILE DRIVING TO VIRGINIA BEACH. CAR STARTED SAME PROBLEMS EXPERIENCED ON 03-JUNE-2013. CAR IS AT NEW JERSEY DEALERSHIP FOR REPAIRS. CAR DEALER IN NJ NOTED THAT THERE WAS A NEW COMPUTER MODULE REPLACEMENT TO SAID VEHICLE IN JANUARY TIMEFRAME. EACH TIME THE CAR HAS THIS PROBLEM, YOU ARE NOT ABLE TO EITHER START THE VEHICLE OR MOVE CAR OUT OF PARK POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515592June 7, 2013
ENGINE AND ENGINE COOLING
I WAS DRIVING HOME FOR LUNCH AND SMELLED A VERY SHARP SCENT THAT BURNED MY THROAT AND EYES. I ROLLED DOWN THE WINDOWS THINKING IT WAS THE CAR IN FRONT OF MINE. I SAW WHITE SMOKE ON THE RIGHT SIDE OF MY VEHICLE AND THAN THE PASSENGER VISOR MELTED OFF THE CEILING AND FOLLOWED IT WAS A FIRE AT THE SIGHT OF THE VISOR HOLE. THE FIRE DRIPPED DOWN ONTO THE PASSENGER SEAT AND I CALLED 911 AND PULLED OVER. I RAN INSIDE AND 2 GENTLEMAN CAME OUT WITH A FIRE EXTINGUISHER AND PUT THE FIRE OUT RIGHT AS THE FIRE DEPARTMENT ARRIVED. *TR.. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10515302June 5, 2013
ENGINE, POWER TRAIN
MY ISSUE WITH THE JEEP IS THAT I BELIEVE IT HAS AN DESIGN AND ENGINEERING FLAW. THIS VEHICLE HAS AN AUTOMATIC TRANSMISSION. WHEN THE SHIFT LEVER IS IN DRIVE THE LEVER IF BUMPED ACCIDENTALLY TO THE LEFT IT WILL DOWN SHIFT. THIS HAS HAPPENED TO ME ON SEVERAL OCCASIONS. I WAS TRAVELING IN EXCESS OF 65 MPH'S THE FIRST TIME IT HAPPENED AND DIDN'T REALIZE WHAT HAD CAUSED THE DOWNSHIFT. THIS IS VERY HARD ON THE TRANSMISSION AND ENGINE NOT TO SAY A MAJOR SAFETY ISSUE. I'M LEFT HANDED AND DRIVE SUCH, MANY TIMES I HAVE CAUGHT THE RIGHT SLEEVE OF MY SHIRT ON THE SHIFT LEVER AND HAVE CAUSED THE TRANSMISSION TO DOWNSHIFT . I BELIEVE THERE SHOULD BE A LEVER OR BUTTON THAT SHOULD BE DEPRESSED TO ALLOW THE DOWNSHIFT TO OCCUR. PLEASE ADDRESS THIS ISSUE. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512874May 20, 2013
ENGINE
CHECK ENGINE LIGHT (CEL) IS ON WITH P0300 AND P0302 CODES, EXHAUST ESCAPING #2 PISTON HEAD- CAUSING ROUGH IDLING, CEL FLASHES, AND SEVERAL STALLS WHILE IN MOTION. FOUND OUT THIS IS "COMMON" ON PENTASTAR ENGINES, AND PARTS ARE NOT READILY AVAILABLE FROM CHRYSLER TO MAKE REPAIRS, AND DEALERS LET PEOPLE DRIVE THE CAR INSTEAD OF PROVIDING ALTERNATIVE TRANSPORTATION. THEY SHOULD HAVE TO REPAIR AND REPLACE THESE HEADS THAT HAVE NOW BEEN REDESIGNED IN MORE CURRENT BUILDS. LETTING PEOPLE DRIVE CARS THAT CAN STALL IN MOTION IS DANGEROUS. NOT HAVING PARTS READILY AVAILABLE WHEN THEY ARE HAVING 300 TO 400 OF THESE FAILURES A WEEK IS RIDICULOUS. THE ATTACHED LINK SHOWS THAT CHRYSLER HAD THIS PART SHORTAGE SINCE LAST SUMMER, AND IS NOT MEETING THE DEMAND FOR REPLACEMENTS EVEN NOW. HTTP://WWW.AUTOWEEK.COM/ARTICLE/20120813/CARNEWS/120819959. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508253April 15, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE CYLINDER HEAD WAS CORRODED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 47,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500402February 23, 2013
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
THE INCIDENT OCCURRED DURING ACCELERATION UP AN ENTRANCE RAMP INCLINE FROM 30 MPH TO 50 MPH ENTERING THE HIGHWAY. WHEN ENTERING THE HIGHWAY A VEHICLE MOVED INTO MY PATH AT WHICH TIME, I QUICKLY MOVED MY FOOT FROM THE ACCELERATOR PEDAL TO THE BRAKE PEDAL TO FIND THE BRAKE PEDAL WAS HARD TO PRESS AND MY CAR DID NOT RESPOND TO ANY BRAKE PEDAL INPUT, AT THAT MOMENT. I HAD TO SWERVE TO AVOID CONTACT WITH THE OTHER VEHICLE. A VERY SHORT TIME LATER, THE BRAKES APPEARED TO FUNCTION NORMALLY AGAIN. I WAS ABLE TO RECREATE THIS CONDITION MULTIPLE TIMES AND BROUGHT MY VEHICLE IN FOR SERVICE. THEY WERE UNABLE TO RECREATE THE CONDITION INITIALLY. I RODE WITH THE TECHNICIAN AND WALKED HIM THROUGH THE STEPS TO RECREATE MY EXPERIENCE. HE CONFIRMED THE CONDITION EXISTED. THE DEALERSHIP HAS REPLACED A BRAKE BOOSTER VACUUM HOSE AND CAN STILL CREATE THE CONDITION IN MY VEHICLE "A BRAKE PEDAL THAT IS HARD TO DEPRESS AND DOES NOT SLOW/STOP THE VEHICLE IMMEDIATELY." CHRYSLER HAS STATED IT IS AWARE OF THIS CONDITION IN IT'S PENTASTAR 6 CYLINDER DUE TO LOW VACUUM BRAKE BOOST UNDER CERTAIN CONDITIONS AND DESCRIBES THE CONDITION AS A "CHARACTERISTIC" OF THE ENGINE, FURTHER EXPLAINING THE "VEHICLE IS WORKING AS INTENDED." WHILE EVERY ONE AT THE DEALERSHIP AND CHRYSLER WAS NICE THIS IS A SAFETY CONCERN THAT NEEDS TO BE REMEDIED IMMEDIATELY. NOT HAVING RESPONSIVE BRAKES UNDER ALL CONDITIONS IS NOT ACCEPTABLE, THIS IS NOT A "CHARACTERISTIC" BUT A DESIGN FLAW THAT SOMEONE NEEDS TO ADDRESS BEFORE TOO MANY UNITS ARE ON THE ROADS AND EXPERIENCE THE WRONG CONDITIONS AT THE WRONG TIME AND SOMEONE IS NOT ABLE TO SWERVE OR STOP IN TIME. I CAN'T IMAGINE THIS HAS NOT OCCURRED ALREADY. THERE IS A "CHRYSLER START CASE" WITH THIS INFORMATION IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499216February 19, 2013
SERVICE BRAKES
DRIVING THE VEHICLE FROM THE DRIVEWAY DOEN THE ROAD TO A STOP SIGN. WHEN APPLYING THE BRAKES NOTICED THAT THE PEDAL WENT DOWN TO THE FLOOR AND THE BRAKES DID NOT GRAB TO STOP THE VEHICLE. HOLDING THE PEDAL TO THE FLOOR HEARD A SOUND (LIKE AIR RELEASING FROM A BASKETBALL) AND THE VEHICLE SLOWLY BEGAN TO SLOW DOWN AND ROLL TO A STOP. ACREFULLY REACHED MY DESTINATION WHICH WAS A SHORT DISTANCE. LEFT VEHICLE IN PARKING LOT AND WENT TO WORK. CAME OUT APPROXIMATELY THREE HOURS LATER. AIR TEMPERATURE HAD WARMED UP TO ABOVE 32 DEGREES. DROVE VEHICLE AGAIN AND BRAKES WORKED NORMALLY. CALLED DEALERSHIP THE NEXT DAY AND THEY SAID SINCE NO ABS LIGHT CAME ON THEY REALLY COULDN'T DO ANYTHING. THEY SUGGESTED THAT MAYBE THERE WAS AIR IN THE BRAKE LINE. WELL ON FEB.18TH IT HAPPENED AGAIN AFTER THE VEHICLE WAS OUTSIDE IN THE COLD AND THE WIND CHILL WAS IN THE SINGLE DIGITS. I CALLED THE DEALERSHIP IMMEDIATELY AND WAS TOLD TO BRING IT TO THEM. I DID AND THE SERVICE PERSON WHEN MOVING MY VEHICLE TO "AROUND BACK" HAD THE SAME OCCURANCE. BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR AND VEHICLE ROLLING TO A STOP. WELL THE MECHANIC DIDN'T GET TO THE VEHICLE UNTIL LATER IN THE DAY WHEN THE AIR TEMPERATURE WARMED UP AND HE FOUND THAT THE BRAKES WERE FUNCTIONING NORMALLY AND HE COULD NOT FIND ANY ISSUE WITH THE BRAKE LINES, BRAKE MASTER CYCLINDER, OR ABS. THE DEALER HAS KEPT THE VEHICLE OVERNIGHT BUT I AM CONCERNED THEY WILL FIND NO ISSUE. I DO NOT WANT TO DRIVE THE VEHICLE UNTIL I AM ASSURED THAT THE BRAKES WILL FUNCTION PROPERLY IN ALL WEATHER CONDIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499243February 19, 2013
WHEELS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH WHEN THE TIRE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PARKED OVERNIGHT HOWEVER, THE FRONT PASSENGER'S SIDE TIRE WAS FOUND TO BE DEFLATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE WHEEL COULD HAVE BEEN DAMAGED DUE TO THE DRIVER'S NEGLIGENCE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC, WHO ADVISED THE CONTACT THAT THE WHEEL WAS LEAKING AIR DUE TO THE WELDING AT THE TIME OF MANUFACTURING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. UPDATED 4/24/13 *CN UPDATED 05/20/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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