Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10920294October 31, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919165October 26, 2016
AIR BAGS, UNKNOWN OR OTHER
RECEIVED A SAFETY RECALL R60NHTSA 15V-673. CALLED AND SCHEDULED AN APPOINTMENT WITH BERGERON JEEP OF METAIRIE, LA. 70001. IT HAS BEEN OVER 6 MONTHS AND HAVEN'T HEARD BACK EVEN THOUGH MESSAGES HAVE BEEN LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918728October 25, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917734October 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917526October 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 11/17/16 *BF UPDATED 12/13/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917422October 19, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916856October 18, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916253October 15, 2016
AIR BAGS
I RECEIVED A RECALL NOTICE IN NOVEMBER OF 2015 ABOUT MY AIRBAGS SO I IMMEDIATELY CALLED DICK HANNAH JEEP WHO TOLD ME THAT THE PARTS WEREN'T RELEASED YET AND THAT SOMEONE WOULD CALL ME. I HAD FORGOTTEN ABOUT IT BECAUSE THEY SAID THEY WOULD CALL ME ONCE THEY HAD IT. LAST WEEK I WAS GOING THROUGH MY PAPERWORK AND FOUND THE RECALL SO I CONTACTED JEEP ON TWITTER WHO SAID THE PARTS WERE IN FACT AVAILABLE.SO I TOLD THEM AND THEY STILL SAID THAT THE PARTS WERE NOT AVAILABLE SO I TOLD THEM THAT MAKES NO SENSE JEEP SAID THAT THEY ARE AND THEY CHECKED AND THEN HERE WE ARE 10/15/16 FINALLY GETTING IT DONE. SO I HAVE BEEN DRIVING THIS CAR SINCE THEN AND I COULD HAVE DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915350October 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR ROUTINE REPAIRS, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT IMPACT OR WARNING. THE MECHANIC DIAGNOSED THAT THE AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CONTACT WAS UNABLE TO CONFIRM IF THE RECALL REPAIR PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914939October 9, 2016
STEERING
IN JANUARY 2016, I PURCHASED THIS VEHICLE. I NOTICED THE VEHICLE STEERING SEEMED A LITTLE OFF. I TOOK IT TO A LOCAL SHOP AND IT WAS DETERMINED THE STEERING GEAR NEEDED TO BE REPLACED. IT WAS RATHER EXPENSIVE TO HAVE IT REPAIRED. I'M UNSURE OF WHEN THE PROBLEM AROSE AS IT WAS FOR SALE FOR MONTHS PRIOR TO ME PURCHASING. APPARENTLY THIS HAD BEEN REPAIRED UNDER A PRIOR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911184October 3, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACTED STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED THE DAY AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909973September 27, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STATIONARY, THE TAIL LIGHTS AND BRAKE LIGHTS MALFUNCTIONED. THE CONTACT STATED THAT THE TAIL LIGHT AND BRAKE LIGHT COVERINGS MELTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908279September 20, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE PELVIS, COLLAR BONE, RIGHT SHOULDER, LEG, AND ANKLE. MEDICAL ATTENTION WAS REQUIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10906852September 15, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906436September 14, 2016
SERVICE BRAKES, WHEELS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT COMPLETELY FAILED TO STOP THE VEHICLE. THE VEHICLE ROLLED TO A STOP AND NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THE TIRES WERE CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905804September 12, 2016
AIR BAGS
I AM WRITING TO COMPLAIN THAT THE DEALER AUTONATION CHRYSLER DODGE JEEP RAM TYLER 3120 SSW LOOP 323 TYLER, TX 75701 (903) 561-2404, HAS BEEN UNABLE TO REMEDY THE OCCUPANT RESTRAINT CONTROL MODULE RECALL IN A REASONABLE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898211August 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 15 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS INADVERTENTLY DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND WAS INVESTIGATING THE FAILURE. THE FAILURE MILEAGE WAS 121,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897919August 23, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896995August 18, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED, WHICH CAUSED DIFFERENT COMPONENTS SUCH AS THE DOOR LOCKS AND WINDOWS TO BECOME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT REPAIRED THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE DEALER WAS ATTEMPTING TO MAKE THE CONTACT PAY A DIAGNOSTIC FEE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896839August 18, 2016
AIR BAGS
I HAVE BEEN WAITING FOR THIS PART TO BE REPAIRED ON MY VEHICLE FOR ONE YEAR NOW. AFTER WAITING FOR SO LONG, THE PART FINALLY MAKES IT TO THE DEALER AND THE DEALER AFTER REPEATEDLY SO MANY TIMES TELLING ME THAT THEY WILL CALL ME AS SOON AS IT ARRIVES. ONE DAY I DECIDE TO STOP BY TO CHECK IF THE PART HAS ARRIVED, I FIND OUT THAT THE PART SHOWS ON THEIR SYSTEM AS IT ARRIVED 10 DAYS AGO AND NOBODY HAD THE COURTESY OF CALLING TO LET ME KNOW SO I CAN HAVE MY VEHICLE FIXED. ALL THIS HAPPENED AT THE DODGE DEALER IN NAPLES,FL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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