Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10598518June 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THERE WERE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598526June 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA RECALL CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THERE WERE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598548June 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL NOTIFICATION CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE WERE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598363June 15, 2014
ELECTRICAL SYSTEM
INTERMITTENT ELECTRICAL PROBLEM -- ALARM SOUNDS, HORNS HONK, LIGHTS FLASH, RADIO COMES ON AT ALL HOURS, DAY OR NIGHT, WHEN CAR IS NOT RUNNING, PARKED IN DRIVEWAY, ON ITS OWN, WITHOUT FOBS OR PEOPLE NEARBY. CAR DOES NOT HAVE AN ALARM SYSTEM! PANIC BUTTON ON FOB NOT PUSHED. RACKET STOPS AFTER ~15 MINUTES, ON ITS OWN, UNTIL THE NEXT INCIDENT ANYWHERE FROM A WEEK TO SEVERAL WEEKS LATER. JUNE 12, 2014, THERE WERE TWO INCIDENTS ON THE SAME DAY, ONCE IN THE MORNING, WHILE DRIVING, ONCE IN THE LATE AFTERNOON WHEN PARKED AND NOT RUNNING. NO ERROR CODES IN VIC. CAR STARTS AND RUNS NORMAL WITH ALL THE RACKET THE GOING ON, BUT THERE IS NO WAY TO STOP THE FLASHING LIGHTS. PULLING THE TWO FUSES FOR THE HORNS LEAVES ONLY THE FLASHING LIGHTS, BUT NO HORNS IF THEY ARE NEEDED. HEADLIGHTS SWITCH INEFFECTIVE. LIGHTS CONTINUE TO FLASH WHEN HEADLIGHTS ARE TURNED ON AS IF CIRCUIT IS BYPASSED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597634June 11, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/18/14*LJ UPDATED 08/20/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597769June 11, 2014
SERVICE BRAKES
I RESPONDED TO A SAFETY RECALL CONCERNING A BRAKE BOOSTER FOR THE ABOVE REFERENCED VEHICLE. THE RECALL NOTICE STATED THAT AFTER AN INSPECTION OF THE ISSUE, IF A REPAIR OR REPLACEMENT OF PARTS WERE NEEDED, THE REPAIR WOULD BE PERFORMED AT THAT TIME. HOWEVER, I WAS INFORMED THAT THEY (THE DEALERSHIP) DO NOT HAVE THE PARTS ON HAND, AND THAT IT WILL TAKE ABOUT TWO MONTHS TO GET THOSE PARTS IN. THIS IS UNACCEPTABLE. IF THE MANUFACTURER SENDS OUT A SAFETY RECALL, THEN THEY SHOULD HAVE ALREADY SUPPLIED THE DEALERSHIPS WITH THOSE PARTS. AND AT THE VERY LEAST, IF IT WAS GOING TO BE NECESSARY TO ORDER THOSE PARTS, THERE IS NO EXCUSE FOR IT TAKING CLOSE TO TWO MONTHS TO RECEIVE. I ALSO TAKE ISSUE WITH THE STATEMENT THAT "IT'S OK TO DRIVE YOUR CAR UNTIL THE PARTS GET HERE". IF IT'S CONSIDERED SO SAFE, WHY THE NEED FOR A SAFETY RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597202June 9, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING). THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596598June 6, 2014
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 14V154000 ( SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE RECALL REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PARTS DELAY. THERE WERE NO FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596600June 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER HAD NOT BEEN CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596647June 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD BECOME AVAILABLE IN JULY OF 2014. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/11/14*LJ UPDATED 8/30/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596676June 6, 2014
SERVICE BRAKES
WE'VE HAD ODD PEDAL FIRMNESS ISSUES, THEN RECEIVED A JEEP RECALL, BROUGHT IT IN AND THEY CONFIRMED (AFTER A HORRIBLE CUSTOMER SERVICE EXPERIENCE) THAT OUR CAR HAS THE FLAWED PART, AND THEN GAVE IT BACK AND SAID THEY CAN'T DO THE RECALL NOW AND WILL LET US KNOW? AFTER CONTACTING CUSTOMER CHAT AND THE CALL CENTER OF JEEP NA WE HAVE DISCOVERED THERE IS ANOTHER RECALL FOR THE ABS THAT IS LIKELY CAUSING THE ISSUE. OUR LOCAL DEALERSHIP DIDN'T MENTION THIS RECALL AT ALL AND HAD NO PROBLEM SENDING US BACK ON THE ROAD WITH A VEHICLE WITH BRAKE DEFECTS. I TRIED ADDRESSING IT AT THE LOCAL AND MANUFACTURER LEVEL AND THEY WON'T EVEN ADDRESS MY SAFETY CONCERNS. THEY JUST APOLOGIZE I AM DISSATISFIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596714June 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595984June 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE THAT THE PART WOULD BE AVAILABLE. THERE WERE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596199June 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE RECALL REPAIR WOULD BE PERFORMED. THERE WERE NO FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595833June 3, 2014
SERVICE BRAKES
RECEIVED RECALL NOTICE P14 / NHTSA 14V-154 (BRAKE BOOSTER) ON 5/31/14. CONTACTED EARNHARDTS GILBERT JEEP / DODGE ON 6/2/14 (GILBERT, ARIZONA) . WAS ADVISED TO BRING VEHICLE IN TO SERVICE DEPT. ON 6/3/14 BY APPOINTMENT FOR INSPECTION. WAS ALSO ADVISED THAT PARTS WOULD HAVE TO BE ORDERED. ARRIVED ON 6/3/14 AND WAS INFORMED NO INSPECTION WOULD TAKE PLACE UNTIL PARTS ARRIVED "2-3 WEEKS" LATER. IT WAS MY DISTINCT IMPRESSION, VIA INITIAL PHONE CALL TO DEALER AND SUBSEQUENT INITIAL VISIT, THAT DEALER / PERSONNEL WERE NOT AS FAMILIAR WITH RECALL AS ONE WOULD THINK THEY SHOULD BE. I ALSO UNDERSTAND THE RECALL ISSUE AT HAND BUT AT THIS JUNCTURE MY WIFE AND I WILL BE WAITING 2-3 WEEKS, PERHAPS, TO HAVE THE ISSUE RESOLVED. I FIND IT DIFFICULT TO BELIEVE THAT CHRYSLER DOES NOT HAVE NECESSARY PARTS AT THE TIME OF RECALL NOTIFICATION TO RECTIFY BRAKE BOOSTER ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595912June 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595169May 30, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THE PARTS WOULD NOT BECOME AVAILABLE FOR AT LEAST ANOTHER 4 MONTHS. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595053May 30, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (BRAKES). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594685May 28, 2014
STRUCTURE, VISIBILITY:WINDSHIELD
I WAS WASHING MY CAR IN MY DRIVEWAY WHILE I WAS WASHING MY CAR EVERYTHING WAS FINE. AS I STARTED TO DRY ALL OF A SUDDEN THERE WAS A LARGE CRACK ON MY WINDSHIELD STARTING FROM REAR VIEW MIRROR. I KNOW I WAS LEANING ON THE TOP OF MY CAR TO WASH AND DRY BUT I KNOW I'M NOT LARGE ENOUGH OR STRONG ENOUGH TO MAKE THIS CRACK. I NEVER LEANED ON THE WINDSHIELD EVER. AFTER READING OTHER PEOPLE'S CONCERNS WITH THIS SITUATION I COULD HAVE LEANED ON THE CAR AND ADDED MORE PRESSURE TO AN ALREADY PRESSURE POINT TO THE VEHICLE. I CALLED THE DEALER AND SPOKE WITH A MANAGER AND HE JUST SAID PERHAPS A ROCK I MENTIONED I WOULD GO OVER AND SHOW HIM. I TOOK IT TO THE DEALER AND THEY FOUND NO CHIP OR ANYTHING THAT MAY HAVE BEEN THE CAUSE. I WAS TOLD THEY WOULD TALK ABOUT IT AND LET ME KNOW. I WANT TO KNOW ONE DEALER HAD 75 WINDSHIELD ON BACK ORDER. PERHAPS THIS WAS A MANUFACTURER DEFECT AND THEY ARE TRYING TO SWEEP IT UNDER THE CARPET. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594056May 26, 2014
ELECTRICAL SYSTEM
THE CAR WOULD NOT START. WAS TOLD THAT THE TOTAL INTEGRATED POWER MODULE NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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