Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10555402December 9, 2013
ELECTRICAL SYSTEM
HAD INTERMITTENT ISSUES WITH THE KEY. THE KEY WASN'T BEING RECOGNIZED BY THE VEHICLE. STILL OCCURS ONCE IN A WHILE. I HAVE TO REMOVE THE KEY FROM THE CASE AND SLIDE IT BACK IN. IT USUALLY WORKS AFTER THAT. RECENTLY WHEN STARTING THE JEEP. AFTER PUSHING THE START BUTTON THE ENGINE WILL CRANK REPEATEDLY BUT NOT TURN OVER. ALL MY GAUGES WORK. THE VEHICLE WILL STILL LOCK AND UNLOCK. THE LIGHTS WORK IN ACCESSORIES. THE JEEP WILL TURN OVER SOMETIMES. THE PROBLEM IS INTERMITTENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555242December 8, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
2011 JEEP CHEROKEE, PROBLEMS WITH CRANKING AND FUEL PUMP NOT SHUTTING OFF SOMETIMES WHEN VEHICLE IS OFF. VEHICLE IS NOT STARTING PROPERLY BUT WILL START AFTER SEVERAL TRIES. THEN THE FUEL PUMP WILL CONTINUE TO RUN WHEN THE VEHICLE IS OFF. DEALERSHIP STATED IT IS A FAULTY RELAY SWITCH BUILT INTO THE TIPM (TOTALLY INTEGRATED POWER MODULE) SO YOU HAVE TO REPLACE THE ENTIRE TIPM AT THE COST OF 1,000 FOR THE PART. AND, THE PART IS NOT AVAILABLE AT THE MOMENT, ON NATIONAL BACK ORDER. HUNDREDS OTHERS ARE HAVING THIS PROBLEM. FUEL PUMP COULD JUST CUT OFF AT ANY MOMENT BECAUSE OF A $10 RELAY SWITCH THAT IS BUILT INTO THE TIPM. THIS SHOULD BE A RECALLED ITEM DUE TO FAULTY SWITCH INSIDE THE TIPM THAT IS LEAVING HUNDREDS OF PEOPLE STRANDED WITHOUT A VEHICLE WHILE THEY WAIT ON A SINGLE PART FOR WEEKS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555153December 7, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE FAILS TO START MULTIPLE TIMES. CAME CLOSE TO STALLING A FEW TIMES. SAME SYMPTOMS AS MENTIONED BY MANY WITH THE TIPM MODULE. I BELIEVE THIS TO BE A VERY IMPORTANT SAFETY ISSUE AS WELL AS FINANCIALLY AND EMOTIONALLY. NO WARNING AS TO WHEN AND WHERE THE PROBLEMS CAN ARISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555088December 6, 2013
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON INSPECTION, THE STARTER WOULD NOT ENGAGE WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT WHEN THE FUEL TANK WAS BELOW HALF FULL, THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE STARTER AND THE AUXILIARY STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554965December 5, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE: 2011 JEEP GRAND CHEROKEE 4X4, PURCHASED NEW IN OCTOBER 2010. I EXPERIENCED DIFFICULTLY IN STARTING VEHICLE, PROBLEM PERSISTED AND BECAME WORSE. DEALERSHIP INDICATED BAD FUEL PUMP, REPLACED AT A COST OF $1,000.00 +. STARTING PROBLEM PERSISTED AND AGAIN BACK TOO DEALERSHIP. DIAGNOSIS THIS TIME WAS BAD STARTER MODULE (TIPM UNIT) COST $1,000.00 + AND I WAS TOLD THAT THE PART WAS ON "EXTREME" BACK ORDER AND THEY COULD NOT EVEN GIVE ME AN ESTIMATE ON THE ARRIVAL DATE . I WAS ALSO INFORMED THAT THE BAD TIPM HAD CREATED AN ELECTRICAL SHORT THAT HAD LED TO THE INITIAL FAILURE OF THE FUEL PUMP. PRESENT: EIGHT (8) WEEKS HAVE PASSED AND NO PART AVAILABLE AND A VEHICLE SITTING IN MY DRIVEWAY GATHERING THE LEAVES OF THE CHANGE OF THE SEASON. I HAVE BEEN A LOYAL JEEP OWNER FOR THE PAST 25 YEARS WITH AT LEAST SEVEN (7) VEHICLES. THIS ONE IS THE MOST PROBLEM PLAGUED VEHICLE OF THEM ALL, WITH MAJOR ELECTRICAL/COMPUTER PROBLEMS. I DID NOT LIST ALL THE PROBLEMS (ELECTRICAL AND OTHER WISE ) THAT OCCURRED IN THE FIRST 36,000 MILES FOR THANKFULLY THEY WERE COVER BY WARRANTY. I MUST SAY I WILL HARD PRESSED TO PURCHASE ANOTHER CHRYSLER (JEEP) PRODUCT IN THE FUTURE. THIS ONE HAS TO BE TOWED INTO THE DEALERSHIP TO BE REPAIRED (NEW TIPM) BEFORE I CAN DRIVE IT TO ANOTHER DEALERSHIP AND HOPE FOR A GOOD TRADE IN!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554361December 2, 2013
ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE. INABILITY TO START VEHICLE OR JUMP VEHICLE TO START. REQUIRED TOW TO DEALERSHIP. ELECTRICAL PROBLEM NOT CORRECTLY DIAGNOSED, STARTING FAILURE ATTRIBUTED TO BATTERY. SAME ISSUE AFTER REPLACEMENT OF BATTERY. REQUIRED SECOND TOW TO DEALERSHIP. PROBLEM NOW DIAGNOSED AS (TIPM) TOTAL INTEGRATED POWER MODULE. $1400 (ESTIMATE) TO REPLACE TIPM, HOWEVER DEALERSHIP STATED THAT THIS TIPM IS A NATIONSWIDE PROBLEM AND THEY COULD NOT GIVE ME AN ESTIMATE AS TO WHEN PART MAY BE AVAILABLE. AWAITING DECISION BY DEALERSHIP TO PROVIDE ME WITH RENTAL VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553999November 27, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE TIPM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 61,893. MAILED OUT 12/17/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553843November 26, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE BRAKES MALFUNCTIONED. THE CONTACT WAS INFORMED BY AN INDEPENDENT MECHANIC THAT THE BRAKE BOOTS AND PEDAL WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553704November 25, 2013
ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE SUDDENLY FAILED TO START RELIABLY. ESPECIALLY AFTER SITTING OVERNIGHT, IT WOULD TAKE MULTIPLE ATTEMPTS TO START. INITIALLY, THE JEEP DEALERSHIP SERVICE DEPARTMENT FAILED TO DIAGNOSE THE PROBLEM. EVENTUALLY AFTER DEALING WITH THIS "FAIL TO START" SITUATION FOR A MONTH, THE DEALER DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) NEEDED TO BE REPLACED. THE PROBLEM BEGAN JUST DAYS AFTER THE WARRANTY EXPIRED. REPLACEMENT PART NEEDED TO BE PAID FOR UP-FRONT ($932.40) THROUGH THE DEALERSHIP. 33 DAYS LATER, THE PART STILL HAS NOT ARRIVED AND VEHICLE CONTINUES TO BE UNRELIABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553703November 25, 2013
ELECTRICAL SYSTEM
VEHICLE DOESN'T START UNTIL SEVERAL ATTEMPTS .............. REMOTE KEY DOESN'T UNLOCK UNTIL SEVERAL ATTEMPTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553563November 24, 2013
ELECTRICAL SYSTEM
I PURCHASED THE VEHICLE PRE-OWNED WITH 28,000 MI ON IT AND A YEAR OLD, AFTER A MONTH OF HAVING IT, THE CAR WOULD CONTINUE TO HAVE DIFFICULTY STARTING. BROUGHT TO DEALER THEY COULDN'T DIAGNOSE. BY THE 3RD TIME THEY REPLACED STARTER. CAR STILL HAD PROBLEMS. NOW A YEAR LATER AND OUT OF WARRANTY IT IS STILL OCCURRING (ESPECIALLY WHEN IT IS COLD).. BROUGHT BACK TO JEEP AND THEY NOW SAY IT IS THE TIPM AND WILL BE $1000 TO FIX. EVENTHOUGH THIS WAS THERE 3X UNDER WARRANTY THEY WILL NOT COVER COST. THIS SEEMS TO BE A MAJOR ISSUE SINCE PART IS ON BACK ORDER FOR APPROX 2 MONTHS AND THERE ARE 100S AND 100S OF POSTS ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553598November 24, 2013
ENGINE, FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
THE FIRST 3 WEEKS I HAD THE VEHICLE THE ENGINE LIGHT KEPT COMING ON. I RETURNED TO THE LITHIA DEALERSHIP IN SANTA FE 3 TIMES TO HAVE IT CORRECTED. THEY ACCUSED ME OF FUELING THE CAR WITH THE ENGINE RUNNING. I DO NOT FUEL MY CARS WITH THE ENGINE RUNNING. THE TRANSMISSION HAD TO BE REPLACED AT 4,000K MILES BECAUSE THE ROBOT AT THE FACTORY DID NOT SEAT THE TRANSMISSION FLUID FILTER PROPERLY AND METAL FLAKES WERE FOUND IN THE TRANSMISSION OIL PAN AS A RESULT WHICH DAMAGED THE VALVE BOX. THE VEHICLE STILL ACTS ODD AT TIMES ' JERKING SLIGHTLY WHEN CHANGING GEARS. AT 45 MPH WHILE I WAS ACCELERATING TO MERGE ONTO THE HIGHWAY, THE VEHICLE WOULD CHANGE GEARS BY ITSELF INTO FIRST GEAR. A YOUNG TECH HAD BEEN READING A SERVICE UPDATE BULLETIN AND KNEW ABOUT THIS ISSUE. IT REQUIRED A PATCH'FOR THE COMPUTER AND A DOWNLOAD TO FIX THIS ISSUE. I THOUGHT IT WAS A MIRACLE THAT I WAS NOT IN AN ACCIDENT DURING THIS TIME. I HAVE HAD SO MANY ISSUES WITH THE JEEP NOT RECOGNIZING THE KEY FOB UPON ENTRY AND OR TRYING TO START THE VEHICLE. FORGET THE EMERGENCY KEY THAT IS INSIDE THE KEY FOB IT WAS NEVER PROPERLY KEYED SO YOU COULD USE IT IN AN EMERGENCY. AT 15,000K MILES THE FRONT SWAY BAR HAD TO BE REPLACED. THIS VEHICLE HAS NOT BEEN OFF-ROAD AND FOR THE SWAY BAR TO BREAK DOWN LIKE THAT IS INEXCUSABLE. SUDDEN UNEXPLAINED ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553313November 22, 2013
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO POWER ON WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553170November 21, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE HEARD A NOISE FROM UNDER THE HOOD WHILE THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE TOTALLY INTEGRATED POWER MODULE (TIPM). THE TIPM REMAINED ACTIVATED AND ALLOWED THE FUEL PUMP TO REMAIN OPERATING WHEN THE ENGINE WAS TURNED OFF, CAUSING THE ENGINE TO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553191November 21, 2013
AIR BAGS, ENGINE, SUSPENSION
ON 10/18/13 I WAS TRAVELING 40 MPH ON A MAIN ROAD AND AN F-250 PULLED OUT INTO ONCOMING TRAFFIC FROM BEING STOPPED ON A SIDE ROAD AND WE COLLIDED. BOTH OUR VEHICLES HAD TO BE TOWED AWAY. I HIT HIS DRIVER SIDE AREA AND MY WHOLE FRONT END WAS SMASHED, BUMPER TORN OFF, FLUID LEAKING FROM THE CAR. IT WAS NOT DRIVABLE. I HAD MY BABY IN THE CAR SEAT IN THE BACK BUT HE WAS FINE. I WAS FINE TOO ASIDE FROM BEING SORE FOR 3 WEEKS AND GETTING WHIPLASH BUT THE MAIN ISSUE THAT CONCERNS ME IS THAT MY DRIVER SIDE AIRBAG NEVER WENT OFF. IT SEEMS TO ME IT SHOULD HAVE GONE OFF AND I'M WONDERING IF SOMETHING IS FAULTY. WE CONTACTED CHRYSLER AND THEY WERE SUPPOSED TO LOOK AT IT WHILE IT WAS IN THE SHOP, DIDN'T DO THAT, NOW THEY WANT US TO BRING TO DEALERSHIP TO HAVE CODE READ AND IN THE MEANTIME I'M STILL DRIVING AROUND IN A POTENTIALLY UNSAFE VEHICLE. AND SOMEONE ELSE OUT THERE WITH THE SAME TYPE OF VEHICLE MIGHT BE AS WELL....... *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10553072November 20, 2013
ENGINE, FUEL/PROPULSION SYSTEM
JUST BOUGHT THIS VEHICLE FROM A USED DEALERSHIP, CAR WON'T START OR IT SHAKES WHEN IS TRYING TO START, DID SOME RESEARCH ON LINE, THERE'S SEEMS TO BE TOO MANY INCIDENTS ON THIS SUV MODELS, WE SHOULD HAVE A NATIONAL RECALL ON THIS MATTER, THE ISSUE SEEMS TO BE THE TIPM, I'M GOING TO TAKE IT TO THE LOCAL JEEP DEALER TO HAVE CHECK OUT. I AM EXTREMELY WORRY THAT MY CAR WILL DIE WHILE I'M DRIVING AT A HIGH SPEED AND END UP IN A BAD CAR CRASH BECAUSE OF THIS ISSUE, PLEASE! PLEASE!! LOOK IT TO THIS MATTER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552697November 18, 2013
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO POWER ON WITHOUT WARNING. THE CONTACT ATTEMPTED TO POWER ON THE VEHICLE SEVERAL TIMES BEFORE IT FINALLY STARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552020November 13, 2013
ELECTRICAL SYSTEM
FOR THE PAST 3 WEEKS I HAVE HAD TROUBLE WITH MY JEEP TAKING MULTIPLE ATTEMPTS TO IGNITE. THE ENGINE WOULD REPEATEDLY TURN BUT IT WOULD NOT START. I TOOK MY JEEP TO THE ALLEN SAMUEL JEEP DEALERSHIP TWICE IN ONE WEEK, 3 WEEKS AGO, AND THEY STATED THEY COULD NOT DIAGNOSE THE PROBLEM THOUGH I INFORMED THEM OF A SIGNIFICANT NUMBER OF COMPLAINTS I HAD FOUND ONLINE REGARDING THE TIPM. I BROUGHT MY JEEP TO THE RON CARTER JEEP DEALERSHIP ON NOVEMBER 8, 2013 AND ON NOVEMBER 12, 2013 I WAS INFORMED THAT I NEEDED TO REPLACE THE TIPM. THE DEALERSHIP WOULD NOT COVER THE COST AND JEEP/CHRYSLER HAS NOT RECALLED THE TIPM AT THIS TIME. THIS PROBLEM IS WIDELY KNOWN AND THERE IS A 2-3 MONTH BACK ORDER FOR THE TIPM. I WAS LUCKY IN THAT THE DEALERSHIP HAD ONE ON HAND AND WAS ABLE TO IMMEDIATELY REPLACE IT. JEEP NEEDS TO BE HELD RESPONSIBLE AND FORCED TO RECALL THIS PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552119November 13, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE CONTACT ALSO MENTIONED THAT THE VEHICLE ERRONEOUSLY DECELERATED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO A DEALER AND THE TECHNICIAN STATED THAT THE TIP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552140November 13, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES, AIR BAGS
JEEP IS UNRELIABLE TURNING ON. WILL CRANK AND CRANK AND CRANK, BUT NEVER TURN OVER. AFTER 10 OR SO TRIES, WILL SOMETIMES START. OTHER TIMES, I HAVE TO LEAVE IT AND TRY AGAIN LATER. DEALER SAYS IT IS RELATED TO THE TIPM. WHICH IS BACKORDERED, WITH NO ESTIMATED SHIP DATE IN SIGHT. THIS PART IS ALSO LINKED TO MY AUTOMATIC BRAKES, AIRBAGS, ELECTRICAL, ETC. MY CAR IS STILL UNDER WARRANTY AND THE DEALER REFUSES TO GRANT ME A COURTESY OR RENTAL CAR UNTIL THE PART COMES IN. THEY SUGGESTED I KEEP MY UNRELIABLE CAR FOR THE TIME BEING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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