Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10566848March 3, 2014
SERVICE BRAKES
I POSTED MY STORY ON FEBRUARY 21, 2014. AFTER CONTACTING CHRYSLER ON MARCH 3, 2014, THEY INFORMED ME THAT THEY WILL REPLACE BY BROKEN BRAKE BOOSTER WITH ANOTHER FAULTY BRAKE BOOSTER. JEEP IS NO LONGER MANUFACTURING THE BRAKE BOOSTER, WHICH IS A RECALL, AND NO ONE WILL DO ANYTHING ABOUT IT. CHRYSLER DOES NOT CARE AND ARE NEGLECTFUL TO THEIR CONSUMERS AND BASICALLY DON'T CARE TO PUT ME IN ANOTHER DANGEROUS SITUATION. I INTEND ON FILING A CLASS ACTION LAWSUIT AGAINST CHRYSLER. THEY ARE THE WORST TO DO BUSINESS WITH. THEY ARE OUT TO MAKE MONEY AND DON'T CARE IF THEIR CONSUMERS DIE. CHRYSLER HAS NO PROBLEM AND THINKS IT ABSOLUTELY SAFE TO PUT ME IN A VEHICLE THAT, WITHOUT WARNING, COULD CAUSE ME TO LOSE MY LIFE AND POTENTIALLY TAKE OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566400February 27, 2014
SERVICE BRAKES
AS I WAS DRIVING LESS THAN A MILE TO WORK ON A VERY COLD NEW JERSEY MORNING MY BRAKES FELT UNUSUALLY HARD AND HIGH. AS I PULLED INTO THE SCHOOL PARKING LOT, WHERE I WORK, I STEPPED ON THE BRAKES TO SLOW DOWN ON THE DECLINE OF THE ROAD AND THEY WOULD NOT GO DOWN, THEY WENT DOWN ONLY ABOUT A CENTIMETER OR TWO, AND I JUST KEPT PRESSING THEM. AGAIN THEY FELT EXTREMELY HARD AND HIGH. THERE WAS A SCHOOL BUS FULL OF CHILDREN IN FRONT OF ME AND I JUST PRAYED I WOULD NOT REAR END THEM. THANK GOD I WAS ONLY DOING 15 MPH....IF ANY FASTER IT WOULD HAVE BEEN A NIGHTMARE!!!!! I CALLED MY DEALER AND THEY SAID DO NOT DRIVE IT, HAVE IT TOWED HERE. I DID HAVE IT TOWED THAT DAY AND TODAY I WAS INFORMED I NEED A BRAKE BOOSTER LIKE MANY OTHER PEOPLE. THEY ARE BACK ORDERED AND COULD TAKE 3, YES THREE WEEKS BECAUSE OF THE HUGE DEMAND. I BELIEVE IF I WAS GOING ANY FASTER THAN 15 MPH LIVES WOULD HAVE BEEN LOST. :( *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565909February 26, 2014
ELECTRICAL SYSTEM
I WAS DRIVING TO MY MOTHER IN LAW HOUSE, AT 60 MILES PER HOUR AND MY CAR JUST STOPPED, I WAS I FRONT OF A SEMI, THAT COULD EASILY RAN OVER ME AND MY 6 MONTHS BABY!! GOOD THING THAT THE SEMI COULD CHANGE LANE BEFORE HITTING US, I HAVE READ A LOT OF COMPLAINTS OF CUSTOMERS THAT HAVE THE SAME PROBLEM THE TIPM MODULE IS NOT WORKING AND IS CAUSING THE CAR NOT TO START OR IF IT STARTS JUST STOP SUDDENLY, SO I WANT TO PUT THIS COMPLAINT AND HOPE THAT THERE IS A RECALL SOON BECAUSE IT'S NOT FAIR FOR CUSTOMERS LIKE ME, PAY FOR AN EXPENSIVE CAR AND DUE TO THEIR NOT QUALITY PARTS HAVING PROBLEMS ON OUR DAILY LIVES AND ALSO PUT IN DANGERS OUT LIVES AND LIVES OF OTHERS IN THE ROAD!! AND I HOPE THAT WHOEVER HAVE THE LAST WORD TO DO A RECALL JUST THINK ABOUT YOU DON'T EVEN WANT TO HAVE ANY MEMBER OF YOUR FAMILY GET HIT BY ONE OF THIS CARS JUST BECAUSE OF THE NEGLIGENCE OF JEEP/CHRYSLER, THAT'S JUST NOT RESPONSIBLE FROM THEM, SO IF THERE IS ANY LAW SUIT OR SOMETHING I DEFINITELY WANT TO BE ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566009February 26, 2014
ELECTRICAL SYSTEM, SUSPENSION
THIS HAS BEEN AN ONGOING ISSUE SINCE I HAVE HAD THE VEHICLE REGARDING THE TIPM'S UNIT. IT FIRST CAME UP A FEW MONTHS AFTER PURCHASING THE VEHICLE IN APRIL 2013. THE UNIT WAS FLASHED AND THE PROBLEM "FIXED" UNDER WARRANTY. THIS JANUARY IT IS NOW NOT ONLY TAKING 2-10 ATTEMPTS TO START, MY GAS MILEAGE HAS SEVERELY DECREASED AND THERE IS A FUNNY ODOR ONCE THE CAR IS STARTED. I CANNOT GO TO THE DEALERSHIP IN MY CURRENT TOWN AS THERE ARE OVERLY INNONDATED WITH WORK TRUCKS FOR THE OIL FIELD SO I AM FORCED TO TAKE MY CAR TO ABILENE WHICH IS AN 85 MILE TRIP EACH WAY TO HAVE ANY WORK DONE ON IT. I WORK FOR A NON PROFIT IN MY TOWN AND THEREFORE DRIVE AROUND TO NOT SO SAFE PLACES DAILY AND HATE BEING STUCK WITH A CAR THAT WONT START. THIS POSSIBLE COULD CORRELATE TO THE ISSUES WITH MY MOTOR IN THE AIR RIDE SUSPENSION THAT HAD TO BE REPLACED IN DECEMBER OF 2013 THAT LUCKILY WAS COVERED UNDER WARRANTY SINCE IT HAD BEEN AN ISSUE AS WELL BEFORE THE WARRANTY MILEAGE ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566177February 26, 2014
SERVICE BRAKES, STEERING
THERE ARE THREE KEY PARTS THAT MUST WORK AFTER A CAR STARTS, STEERING, BRAKING AND ACCELERATING. THE BRAKE BOOSTER AND POWER STEERING PUMP IN MY 11 JEEP GRAND CHEROKEE NEED TO BE REPLACED. I'M CURRENTLY TAKING ALL PRECAUTIONS WHEN DRIVING, HOWEVER THIS IS NOT NEARLY ENOUGH. I FEEL THAT AN ACCIDENT IS INEVITABLE. IT HAS NOW BEEN TWO WEEKS WAITING FOR TWO PARTS. FACING THE WORST WEATHER CONDITIONS IN YEARS I WOULD LIKE TO FEEL SAFE DRIVING TO WORK AND WITH MY FAMILY. I UNDERSTAND THAT CERTAIN STATISTICS HAVE TO MEET BEFORE ISSUING A COSTLY RECALL, HOWEVER UNDER THESE CONDITIONS I'M FACED WITH (BACKORDERED PARTS) I DON'T SEE WHY AN EXCEPTION SHOULDN'T BE ISSUED AGAINST CHRYSLER. IF A PROBLEM EXISTS YOU SHOULD BE ABLE TO HAVE THE PARTS AVAILABLE TO MEET DEMAND. NOT BEING ABLE TO MEET DEMAND WILL ALMOST SURELY PROVOKE A CLASS-ACTION LAWSUIT. MY QUESTION IS WHAT STEPS ARE BEING TAKEN BY THE NHTSA AGAINST JEEP/CHRYSLER? HIT THE GYM AND FLEX YOUR MUSCLES. THE WORST ACTION IS NOT TAKING ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565733February 25, 2014
SERVICE BRAKES
WAS DRIVING MY 2011 JEEP GRAND CHEROKEE AND BRAKES FAILED HAD TO SWERVE OFF ROAD UNTIL I CAME TO A STOP. HAD TO HAVE CAR TOWED TO GAS STATION. MECHANIC DETERMINED IT WAS THE BOOSTER BRAKE ASSIST. HE CALLED CHRYSLER DEALERSHIP AND THEY SAID THAT THEY DON'T HAVE ANY AND THERE ARE HUNDREDS ON BACKORDER AND COULD BE SEVERAL MONTHS BEFORE YOU GET THE PART. I CALLED CHRYSLER AND THEY ACTED LIKE THERE WASN'T AN ISSUE WITH THIS PART AND THEY WOULD EXPEDITE ONE TO THE DEALERSHIP. MY MECHANIC WAS ON PHONE WITH DEALERSHIP WHILE I HAD CHRYSLER CORP. ON PHONE. THE DEALERSHIP LAUGHED AND SAID YOU ARE NOT GOING TO GET PART EXPEDITED AS THEY ARE IN SAME SITUATION WITH SEVERAL CARS THEMSELVES. SO CHRYSLER IS NOT GOING TO DO ANYTHING, NOT GOING TO PAY FOR TOWING OF MY CAR, NOT GOING TO PAY TO HAVE CAR FIXED, NOT GOING TO GIVE ME A LOANER CAR ( COULD BE MONTHS). THERE IS A SERIOUS ISSUE WITH DEFECT ON THIS PART AND IT'S JUST A MATTER OF TIME BEFORE SOME GETS SERIOUSLY INJURED OR DIES FROM THIS. CHRYSLER SHOULD BE ISSUING A RECALL INSTEAD OF TRYING TO MASK THE PROBLEM. DO THEY HAVE TO WAIT FOR SEVERAL INJURIES OR DEATHS BEFORE THEY ISSUE A RECALL. THIS IS A KNOWN DEFECTIVE SAFETY ISSUE THAT SHOULD BE ADDRESSED ASAP. FOR CRYING OUT LOAD IT'S THE BRAKES OF THE CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565751February 25, 2014
SERVICE BRAKES
I HAVE HAD VACUUM LEAK (HISSING AIR NOISE)IN BRAKE POWER BOOST FOR QUITE SOME TIME. PART IS ON NATIONAL B/O FROM JEEP--NOT DUE IN UNTIL 3/4/14(DATE KEEPS BEING PUSHED BACK), BECAUSE SO MANY PEOPLE (OVER 500)HAVE SAME PROBLEM. I WAS DRIVING DOWN HILL AT END OF MY STREET AND AS I APPLIED BRAKES, THEY DID NOT WORK. I PRESSED AS HARD AS I COULD BUT CAR JUST DROVE THROUGH INTERSECTION. I PUMPED THEM SEVERAL TIMES AND THEY FINALLY CAME BACK. IF ANOTHER VEHICLE HAD BEEN COMING, WE COULD HAVE BEEN KILLED. I DO NOT UNDERSTAND WHY NTSB HAS NOT ISSUED RECALL FOR SOMETHING AS DANGEROUS AS THIS, THAT DIRECTLY AFFECTS DRIVER'S SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565420February 22, 2014
SERVICE BRAKES
SINCE THE WEATHER HAS GOTTEN COLD, THE POWER BRAKES ON MY 2011 JEEP GRAND CHEROKEE HAVE BEEN FAILING ON AN INTERMITTENT BASIS NEARLY RESULTING IN A COUPLE ACCIDENTS. IN THE PROCESS OF COMPLETING A THOROUGH INSPECTION, I DETECTED A HISSING SOUND WHEN I DEPRESSED THE BRAKE PEDAL. SUSPECTING THAT THERE WAS A PROBLEM WITH THE VACUUM BOOSTER, I CALLED SEVERAL PARTS STORES IN ATTEMPT TO FIND A REPLACEMENT UNIT ONLY TO FIND OUT THAT NO ONE HAD ACCESS TO THE PART AND THEY WERE ON INDEFINITE BACKORDER. AFTER DOING EXTENSIVE ONLINE RESEARCH, I HAVE COME TO FIND OUT THAT THERE APPEARS TO BE A MAJOR PROBLEM WITH THE JEEP VACUUM BOOSTERS RESULTING IN A NATIONAL SHORTAGE OF REPLACEMENT PARTS. BASED UPON THE REPORTS BY OTHERS, IT APPEARS THAT THERE IS A SERIOUS DESIGN FLAW WITH THE VACUUM BOOSTER WHICH IS EXACERBATED DURING COLD PERIODS. IT IS ALSO MY UNDERSTANDING THAT THE NHTSA IS COMPLETING AN INVESTIGATION INTO THE PROBLEM. IN SHORT, I AM BETWEEN A ROCK AND A HARD PLACE. I CANNOT GET A REPLACEMENT PART TO FIX MY BRAKES AND I AM DEATHLY AFRAID TO DRIVE MY VEHICLE. ON BEHALF OF MY FELLOW CONSUMERS, WE NEED THE NHTSA TO PUT PRESSURE ON THE JEEP CORPORATION TO STEP UP AND ADDRESS THE PROBLEM BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565180February 20, 2014
SERVICE BRAKES
I WAS DRIVING THROUGH LOUISVILLE, KY ON FEB. 10, 2014 AND HAD TO TAKE A DETOUR; EXITED ONTO THE OFF RAMP OF STOREY AVE. I ATTEMPTED TO APPLY THE BRAKES AND THEY DID NOT FUNCTION. COULDN'T YIELD TO ONCOMING TRAFFIC AND WAS FORCED TO MERGE. I NEARLY GOT INTO AN ACCIDENT. I ATTEMPTED TO APPLY THE BRAKES AGAIN FOR THE STOP LIGHT ON SPRING ST. I WAS UNABLE TO STOP. I HAD TO PROCEED THROUGH THE INTERSECTION, NEARING ANOTHER ACCIDENT. I PUMPED THE BRAKES AND NOTHING, NEARING ANOTHER ACCIDENT.I TRIED TO APPLY THE EMERGENCY BRAKE AND NOTHING. I COASTED AND WAS FORCED TO THREW MY CAR INTO PARK IN THE WORST PART OF LOUISVILLE. THE AREA WAS SO DANGEROUS, A POLICE OFFICER HAD TO SIT WITH ME. I CONTACTED CHRYSLER'S OFF-ROAD; WAS TOLD IT WOULD TAKE 4 HRS FOR A TOW TRUCK. I CALLED A DIFFERENT TOWING COMPANY. AFTER 2 1/2 HRS. IT WAS TOWED TO A DEALERSHIP. MY FAMILY WAS INCONVENIENCED SINCE THEY HAD TO DRIVE A TOTAL OF 4 HRS. TO COME PICK ME UP. I'VE HAD NO TRANSPORTATION FOR 3 WEEKS. I CALLED THE DEALERSHIP NUMEROUS TIMES ASKING WHEN MY VEHICLE WOULD BE READY. ON FEB.19, THEY SAID THE BRAKE BOOSTER IS ON BACK ORDER AND NO ETA. I CALLED MY LOCAL JEEP DEALERSHIP FOR THE PART. A MAN WHO TOLD AT LEAST 650 ORDERS ARE PLACED FOR THIS PART AND CHRYSLER IS NOT MANUFACTURING IT. THAT MEANS NO CAR FOR THE UNFORESEEABLE FUTURE. I PURCHASED THIS VEHICLE IN DEC.OF 2013 & 30 DAYS AFTER DRIVING IT I'M LEFT STRANDED AND INCONVENIENCED. I HAVE PAID WITH PAIN, SUFFERING AND TIME. I HAVE DONE RESEARCH AND FOUND THAT A LOT OF OTHER PEOPLE ARE IN THE SAME SITUATION AND CHRYSLER IS NOT HELPING NOR OFFERING ANY ASSISTANCE. JEEP FORUM, NHTSA, AND THE ATTORNEY GENERAL HAS BEEN NOTIFIED. I'M CONTACTING THE MAJOR NEWS CHANNELS WITH THE ISSUE. CHRYSLER WILL WAIT FOR A CONSUMER TO DIE, A WRONGFUL DEATH LAWSUIT AND/OR A CLASS ACTION CLAIM BE FILED BEFORE THEY TAKE OWNERSHIP AND RECALL THERE PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565023February 19, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BEGAN TO JERK WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TOTAL INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564684February 17, 2014
ELECTRICAL SYSTEM
THE VEHICLE WOULD CRANK MULTIPLES TIME BEFORE STARTING. THREE OR FOUR TIMES, THE CAR SHUT DOWN WHILE DRIVING; IT FINALLY CAME DOWN TO THE FUEL PUMP NOT SHUTTING DOWN AFTER THE IGNITION SWITCH WAS TURNED OFF, AND THE ONLY WAY TO SHUT DOWN THE FUEL PUMP WAS TO PULL THE FUSE OUT OF THE ECM UNIT IN THE ENGINE COMPARTMENT. I WAS CHARGED $1200 DOLLARS FOR A NEW ECM UNIT AT THE DEALER BUT THE NEW UNIT WAS DEFECTIVE AND NEEDED THE WIRE HARNESS TO BE REWIRED DUE TO AN INTERNAL PROBLEM INSIDE THE ECM UNIT (THE LEFT FOG LIGHT WOULD BLINK INSTEAD OF THE FRONT BLINKER LIGHT). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564542February 16, 2014
SERVICE BRAKES
OK WHEN I WENT TO WORK THURSDAY @ 3:30 AM I HAD NO BRAKE ISSUES WHEN I LEFT WORK @ 3PM I BACK OUT OF PARKING SPOT & PROCEEDED TO STREET AS I APPROACHED THE STOP LIGHT I PRESS BRAKE PEDAL TO STOP & IT WAS UNUSUALLY HARD I PRESS HARDER & MY JEEP DIDN'T WANT TO STOP IT WAS A SLOW STOP I PROCEED TO THE NEXT STOP THE PEDAL WAS SOFT THEN I STOPPED IN A SHORTER DISTANCE AS I PROCEEDED HOME A SHORT DISTANCE FROM WORK I TRAVELED REAL SLOW WITH SHORT FOLLOWING DISTANCE THEN I NOTICED A AIR LEAK HISSING SOUND EVERY TIME I PRESSED ON THE BRAKE PEDAL I CALLED JACK PHEALEN DODGE TO SET UP A APPOINTMENT TO BRING IT I EXPAND TO THE SERVICE WRITER THE PROBLEM I WAS HAVING HE TOLD ME SOUNDS LIKE IT'S YOUR BRAKE BOOSTER OR MASTER CYLINDER HE KNEW RIGHT AWAY I TOLD ME TO GET IT IN ALSO ADVISE ME THE BRAKES CAN FAIL & I WON'T BE ABLE TO STOP @ ANYTIME. SO FRIDAY AFTER WORK I GOT A TOW TRUCK TO IT THERE HE TOLD ME THEY WILL LOOK @ IT FIRST THING SAT. AM I CALLED SAT. AFTER NOON HE TOLD ME THEY HAVEN'T LOOKED @ IT YET IT WILL BE LOOKED @ BY THE END OF THE DAY I WILL CALL YOU. I GOT NO CALL BACK FROM HIM SAT I WENT ON LINE FOUND OUT PEOPLE WITH SAME VEHICLE & YR. HAVE SAME PROBLEM THE BRAKE BOOSTER I GET THE FEELING I AM GOING TO GET RAN AROUND BY JEEP LIKE THE OTHER 1000S OF PEOPLE ARE TRYING TO GET IT FIX& THE WAIT ALSO WILL BE A PROBLEM I HOPE YOU CAN HELP ME GET THIS BRAKE SAFETY ISSUE RESOLVE FOR ME. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564350February 14, 2014
SERVICE BRAKES
THE BRAKE BOOSTER ON THIS VEHICLE FAILED CAUSING THE BRAKES TO BE NEARLY NONFUNCTIONAL. THE VEHICLE COULD BE BROUGHT TO A STOP BUT ONLY WITH BOTH FEET ON THE PEDAL PUSHING AS HARD AS YOU CAN. THIS VEHICLE ONLY HAS 50,000 MILES ON IT USED TO COMMUTE ABOUT 40 MILES TO AND FROM WORK ON RURAL ROADS. SO VERY LITTLE BREAKING IS NEEDED. THE BRAKE BOOSTER WHICH FAILED WAS BACK ORDERED FOR 2 TO 3 MONTHS AND I WAS NUMBER 59 IN LINE FOR ONE. MY DEALER HAD TO USE A BOOSTER FROM A SALVAGE YARD TO GET ME BACK ON THE ROAD. THE MASTER CYLINDER ALSO HAD TO BE REPLACED BECAUSE OF AN O RING FAILURE WHICH REQUIRED REPLACEMENT OF THE ENTIRE MASTER CYLINDER. THIS SHOULD NOT BE HAPPENING ON SUCH A NEW VEHICLE AND IF THERE ARE SO MANY, WHY NOT A RECALL? THIS WAS PAID FOR OUT OF MY POCKET. I LOVE JEEP, BUT THIS IS A BIT MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564412February 14, 2014
SERVICE BRAKES
WHILE DRIVING, I LOST TOTAL USE OF MY BRAKES. MY CAR VEERED OFF THE ROAD AND I WAS UNABLE TO MAINTAIN CONTROL OF MY VEHICLE. THE LOSS OF THE BRAKES WAS SUDDEN AND TOTALLY UNEXPECTED, LEAVING ME IN AN UNSAFE SITUATION. WHEN I WAS ABLE TO GET MY VEHICLE TO THE JEEP DEALER TO BE FIXED, I WAS INFORMED THERE WERE NO JEEP GRAND CHEROKEE BRAKE BOOSTERS AVAILABLE THROUGH ANY SUPPLIERS IN THE UNITED STATES. I AM CONCERNED THAT THE PROBLEM I EXPERIENCED, ALONG WITH THE LACK OF AVAILABLE PARTS AFTER THE FACT, MEANS THAT THIS ISSUE MAY BE OCCURRING FREQUENTLY AND IS PUTTING INDIVIDUALS IN DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564291February 13, 2014
ELECTRICAL SYSTEM
SOMETIMES THE FIRST START OF THE DAY THE ENGINE SPINS OVER BUT, IT WILL NOT START. WE FOUND THAT SOMETIMES WE CAN PUSH THE PANIC BUTTON ON AND OFF AND THEN TRY STARTING AGAIN AND THE ENGINE WILL START. WE ALSO NOTICED THAT THE KEYLESS DOOR LOCKS WILL NOT OPERATE PROPERLY. IT APPEARS TO BE THE TIPM. AFTER READING ALL THE POST ON THE INTERNET ABOUT THIS ISSUE IT WOULD APPEAR CHRYSLER KNOWS ABOUT THIS ISSUE BUT, HAS NOT ISSUED A RECALL YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563876February 11, 2014
STEERING, SERVICE BRAKES, VEHICLE SPEED CONTROL
UPON EXITING FREEWAY ON 2/05/14 CAR STALLED WITHOUT WARNING, MAKING IT DIFFICULT TO STEER BECAUSE LOSS OF POWER AND BRAKES NOT FULLY FUNCTIONAL I ALMOST RAN INTO STREET DIVIDER, I WAS ABLE TO STEER TO THE SIDE OF THE ROAD, WHERE I ATTEMPTED TO RESTART THE VEHICLE. VEHICLE DID START AND SEEMED FINE AFTERWARDS. IT HAPPENED AGAIN 4 DAYS LATER AGAIN WHILE EXITING FREEWAY OFF RAMP AGAIN. I TOOK THE VEHICLE TO THE DEALERSHIP WHERE THEY HOOKED IT UP TO A DIAGNOSTIC AND FOUND NO CODES OTHER THEN A SOFTWARE UPDATE THEY DID THEY COULD NOT FIND A PROBLEM. I'VE READ SEVERAL COMPLAINTS ABOUT THIS SAME TYPE OF STALLING WITHOUT WARNING ON OTHER JEEPS AND NO ONE HAS BEEN ABLE TO GET ANY HELP WITH THIS ISSUE. I SUPPOSE NOT UNTIL SOMEONE DIES FROM THIS MALFUNCTION OF THESE JEEPS WILL CHRYSLER START TO LOOK INTO THIS PROBLEM AND RECALL THE PART THAT IS CAUSING THIS TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563562February 9, 2014
ELECTRICAL SYSTEM
MY VEHICLE WAS HARD CRANKING IN THE MORNING. VEHICLE WILL NOT START USING KEY FOB OR PUSH BUTTON START. VEHICLE CRANKS FOR 5 TO 10 SECONDS AND THEN SHUTS DOWN. AFTER REPLACING THE BATTERY (WHICH NOW I DID NOT NEED AND $245.00 LATER) , BEING STRANDED NUMEROUS TIMES, AND TAKING TO MULTIPLE MECHANICS. IF VEHICLE DIES ALL LOSS OF POWER STEERING AND BRAKES IS LOST AND IS A HUGE SAFETY CONCERN. MY VEHICLE HAS 40K+ MILES. I HAVE RESEARCHED AND DETERMINED THAT THERE A HUNDREDS IF NOT THOUSANDS OF JEEP OWNERS WHO ARE EXPERIENCING THE SAME PROBLEM. SINCE MY CAR IS OUT OF WARRANTY DEALERSHIP TELLS ME THAT IT IS ON ME TO PAY FOR THE PARTS AND LABOR TO FIX. UNACCEPTABLE. WITH THIS BEING SUCH A WIDESPREAD PROBLEM A RECALL SHOULD BE ISSUED AND CONSUMERS NOT BE FORCED TO PAY FOR A PART THAT IS CLEARLY FAILING NATIONWIDE. RECALL NEEDS TO HAPPEN IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563390February 7, 2014
SERVICE BRAKES
THE BRAKES ON MY 2011 JEEP GRAND CHEROKEE STOPPED WORKING AFTER A FREEZE IN THE NORTHEAST. I BROUGHT IT INTO THE JEEP DEALERSHIP AND NOW THE PART IS NOT AVAILABLE. THERE APPEARS TO BE OVER 500 JEEPS JUST LIKE MINE AT THIS TIME OFF OF THE ROAD BECAUSE OF THIS ISSUE. I'M AFRAID THAT THERE IS A DESIGN FLAW WITH THE PART AS IT LETS MOISTURE INTO THE BRAKE BOOSTER ONCE IT GETS COLD RENDERING THE BRAKE BOOSTER USELESS WHEN THE DRIVER LOOKS TO STOP. THIS IS A SEVERE ISSUE AND I WAS VERY LUCKY TO BE ABLE TO GET THE JEEP TO A DEALERSHIP RIGHT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563428February 7, 2014
ELECTRICAL SYSTEM, POWER TRAIN
THE PROBLEM WE HAD WAS GENERALLY WITH STARTING THE VEHICLE. THE PROBLEM HAS BEEN INTERMITTENT OVER SEVERAL WEEKS, SEEMING TO BE MORE OF A PROBLEM IN COLDER WEATHER. THE ENGINE SPUN BUT WOULD NOT START. IN OTHER WORDS, THE ENGINE ATTEMPTED TO START, SOMETIMES CRANKING CONTINUOUSLY, UNTIL IT TIMED OUT WITHOUT STARTING. WITH TIME AND FREQUENCY, WE BECAME MORE CONCERNING THAT WE WOULD BE STRANDED IN AN UNDESIRABLE SITUATION. AFTER READING NUMEROUS POSTS ON THIS WEBSITE, HTTP://WWW.GOTACLASSACTION.COM/CHRYSLER-INVESTIGATED-OVER-DEFECTIVE-TOTALLY-INTEGRATED-POWER-MODULE-TIPM-IN-2011-2012-JEEP-GRAND-CHEROKEES-AND-DODGE-DURANGOS/, WE WERE ALMOST CERTAIN WE HAD A DEFECTIVE TIPM. WE TOOK IT TO A DEALER AND THEY INDICATED IT HAD A FUEL RELAY SHORT INTERNALLY IN THE TIPM. THEY SUGGESTED A WIRING WORKAROUND, INSTALLING AN EXTERNAL FUEL PUMP RELAY AND BYPASSING THE DEFECTIVE TIPM. PERHAPS THIS IS BETTER THAN IMPROVISING, BUT WE DO NOT KNOW THE RISKS THIS CARRIES -- THE WIRING WORKAROUND AND THE STILL DEFECTIVE TIPM -- FOR GOING FORWARD. ADDITIONALLY, WE HOPE THERE WOULD BE A RECALL OF THE TIPM AND REIMBURSEMENT FOR THE WIRING WORKAROUND IN OUR FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563453February 7, 2014
SERVICE BRAKES
BRAKE FAILURE IN COLD WEATHER DUE TO DEFECTIVE POWER BRAKE BOOSTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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