Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10660395November 23, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE WILL NOT START. ENGINE CRANKS, BUT DES NOT START. TOWED TO DEALER. COULD NOT DUPLICATE. RECENTLY CONDITION WORSENED AND VEHICLE WOULD NOT START AT ALL. VEHICLE REPAIRED AFTER SITTING AT DEALER FOR 2.5 WEEKS. DIAGNOSIS, FUEL PUMP RELAY AND WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660297November 22, 2014
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
MY 2012 JEEP GRAND CHEROKEE LAREDO HAS STALLED WHEN TURNING ON AND HAS OFTEN NOT TURNED ON. WHEN DRIVING THE VEHICLE THE CAR HAS SHUT OFF ALMOST CAUSING AN ACCIDENT.THIS HAS HAPPENED ON MANY OCCASIONS. THE CAR ACCELERATES OFTEN WHEN DRIVING THE LIGHTS, AIRBAG SYMBOLS, ETC TURN ON ERRATIC. I HAD TO REPLACE THE ALTERNATOR AND BATTERY DUE TO FAULTY TIMP WHICH JEEP HAS RECALLS ON HOWEVER NOT MY YEAR ALTHOUGH-MY CAR HAS THE SAME PROBLEMS WHICH I HAVE TO PAY FOR AND I HAVE RESEARCHED AND MANY OTHER JEEP OWNERS HAVE THE SAME ISSUES AND JEEP IS VERY AWARE AND ARE NOT TAKING RESPONSIBILITY, I FEEL UNSAFE DRIVING THIS CAR ESPECIALLY WITH MY CHILDREN, THE CAR IS UNRELIABLE AND HAVE BEEN LATE TO WORK DUE TO THE CAR STALLS AND LACK OG TURNING ON. THIS CAR HAS A MIND OF ITS OWN STARTS WHEN IT FEELS LIKE IT, SPEEDS UP ON ITS OWN, LIGHTS TURN ON OFF,TELLS U KEYS LEFT THE CAR WHEN IT HASN'T. VERY ANGRY AT JEEP I SHOULD NOT HAVE TO PAY FOR FAULTY EQUIPMENT DUE TO YOUR NEGLIGENCE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660046November 21, 2014
ELECTRICAL SYSTEM
HAD A RECALL (NHTSA 14V-391) ELECTRICAL PROBLEM. DEALER TOLD ME "HAVE TO ORDER PART.. WILL CALL YOU WHEN COMES IN??? IT IS NOW NOVEMBER 20, 2014.. BEEN OVER 3 MONTHS-STILL WAITING FOR CALL AND PART..."SUPPOSEDLY PART ORDERED "A FEW MONTHS AGO" DEALER SAID THAT "QUOTE"... "CHRYSLER DOESN'T HAVE MANY PARTS... THEY SEEM TO DRAG OUT THE PROCESS SO THAT THEY DO NOT GET HIT WITH ALL THESE EXPENSES/CHARGES IN A MONTH/YEAR" WELL......THIS IS B.S. !!! JUST GETTING THE "RUN AROUND". WHEN CAN I EXCEPT THIS TO BE HANDLE.. CAN YOU PUT ANY PRESSURE ON CHRYSLER TO GET PART??? THERE IS ANOTHER "PENDING" RECALL ON AN A ALTERNATOR (NO NEWS REGARDING THIS EXCEPT AN NEWSPAPER ARTICLE LAST MONTH).. CHRYSLER NEEDS TO GET THEIR ACT TOGETHER.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653315November 20, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
2012 JEEP GRAND CHEROKEE. CHRYSLER DEALER DO NOT HAVE THE REPLACEMENT PART TO CORRECT THE CORRODING BRAKE BOOSTERS. *CW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659425November 19, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THE MANUFACTURER ONLY RELEASED ONE REPAIR KIT PER WEEK. THE CONTACT ATTEMPTED TO REACH OUT TO THE MANUFACTURER, BUT COULD NOT REACH A LIVE REPRESENTATIVE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658799November 18, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM, VISIBILITY) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658818November 18, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658935November 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE FAILED TO START AND STALLED TWICE WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIPM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658916November 18, 2014
ELECTRICAL SYSTEM, ENGINE
ATTEMPTED TO USE THE AUTOSTART TO WARM VEHICLE AND AFTER ONE MINUTE IT SHUT OFF. TRIED 5 TIMES TO START VEHICLE USING PUSH BUTTON, WOULD NOT START OR STOP. FINALLY LET ME START WITH KEYFOB. I CONTACTED DEALER THAT MORNING AND WAS TOLD IT IS MOST LIKELY THE TIPM BUT THEY DON'T HAVE ANY; ALSO I WAS TOLD IT IS UNSAFE TO DRIVE MY VEHICLE AND GET IT REPAIRED ASAP. LUCKILY I WAS ABLE TO LOCATE A DEALERSHIP WITH AN APPOINTMENT AND PART TO FIX IT; EVEN THOUGH THEY TOLD ME THE COMPUTER MIGHT JUST NEED AN UPDATE. VEHICLE CONTINUED TO NOT START AT RANDOM TIMES USING KEYFOB. HAVING ISSUES STARTING CAR UP TO THE TIME I DROVE IT ACROSS TOWN TO DEALERSHIP, IT WOULD NOT TURN OVER, SPUTTERED, SHOOK AND STARTED. I ALSO HAVE PARTS ON ORDER (BEEN ON ORDER SINCE 9/28/14) FOR THE ACTIVE RECALLS FOR BRAKE BOOSTER AND SUN VISOR FIRES. I ALWAYS HEAR A RUNNING SOUND AFTER THE VEHICLE HAS BEEN SHUT OFF. CHRYSLER'S CUSTOMER SERVICES DEPARTMENT IS NO HELP. I EXPRESSED MY CONCERN WITH ALL THE RECALL/SAFETY ISSUES VIA EMAIL AND WAS TOLD "SORRY TO HEAR OF YOUR CONCERNS AND DELAY IN HAVING PARTS. I REGRET THE PROBLEMS YOU ARE HAVING WITH YOUR VEHICLE. UNFORTUNATELY WE ARE UNABLE TO DIAGNOSIS YOUR VEHICLES ISSUES VIA EMAIL. WE RECOMMEND CONTACTING YOUR AUTHORIZED DEALERSHIP TO ARRANGE AN APPOINTMENT." DID THEY EVEN READ MY COMPLAINT!!! I HAVE AN APPOINTMENT TO HAVE IT FIXED BUT WHAT HAPPENS BETWEEN NOW AND THEN. WHAT HAPPENED TO THE DEPENDABLE CHRYSLER PRODUCTS? THIS IS MY 5TH IN 18 YEARS OF DRIVING AND MY LAST. HOPEFULLY I DO NOT HURT/KILL ANYONE OR MYSELF BEHIND THE WHEEL OF THIS VEHICLE. I AM SCARED TO DRIVE IT. IT IS A 2012 WITH 28K ON IT, THIS IS JUST DISGUSTING! FOR AS MUCH AS THESE JEEPS COST I EXPECT A BETTER PRODUCT AND CUSTOMER SERVICE FROM CHRYSLER. THEIR DEALERSHIPS CAN ONLY DO SO MUCH WITHOUT BACKING FROM THE MANUFACTURER. CHRYSLER NEEDS TO FIX THESE ISSUES THESE ARE SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658994November 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655397November 17, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654494November 12, 2014
ELECTRICAL SYSTEM
ERRATIC ELECTRICAL ISSUES. HEATED SEATS STOPPED WORKING. BACK UP CAMERA NOT WORKING. KEEP GETTING ERROR MESSAGE THAT KEY BATTERY IS LOW EVEN THOUGH BATTERY WAS CHANGED. RIGHT REAR TAILLIGHT SPORADICALLY WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654520November 12, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED THE NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (BRAKES), 14V53000 (ELECTRICAL) AND 14V391000 (ELECTRICAL). THE DEALER AND THE MANUFACTURER WERE CONTACT ON MULTIPLE OCCASIONS AND THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654286November 11, 2014
SERVICE BRAKES
I WAS STOPPED AT A LIGHT BEHIND A VEHICLE WHEN SUDDENLY MY BRAKE PEDAL WENT DOWN TO THE FLOOR. THE ROAD WAS LEVEL WITH A SLIGHT INCLINE. THE VEHICLE BEGAN INCHING FORWARD AND I KEPT TRYING TO PUMP THE BRAKES. I WAS UNABLE TO LOCATE THE EMERGENCY BRAKE DUE AND THE VEHICLE STOPPED AFTER MAKING CONTACT WITH THE CAR STOPPED IN FRONT OF ME. I LATER REGAINED BRAKE PRESSURE AND PROMPTLY REPORTED THE INCIDENT TO MY INSURANCE COMPANY AND CHRYSLER CUSTOMER SERVICE. PRIOR TO THE INCIDENT, I TOOK MY VEHICLE TO THE DEALERSHIP FOR THE BRAKE RECALL. I WAS INITIALLY TOLD THAT MY BRAKE BOOSTER HAD TO BE REPLACED AND LATER TOLD THAT IT JUST NEEDED THE PROTECTIVE BRAKE BOOSTER SHIELD. CHRYSLER'S SOLUTION WAS TO HAVE A REP FROM ENGINEERING ANALYSIS CONDUCT TESTS ON MY VEHICLES BRAKE SYSTEM. ON 5 NOVEMBER 2014, I RECEIVED A LETTER FROM CHRYSLER ADVISING ME THAT THE INSPECTOR FOUND NO PROBLEMS WITH MY BRAKE SYSTEM. THEY ARE REFUSING TO REPLACE THE BRAKE BOOSTER. I FEAR THAT I AM AT RISK OF MY BRAKE SYSTEM FAILING AGAIN! THIS INCIDENT COULD HAVE BEEN FATAL HAD I BEEN ON THE EXPRESSWAY TRAVELING AT 55 MPH! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653833November 10, 2014
SERVICE BRAKES
A FEW MONTHS AGO THERE WAS A RECALL ON MY BRAKE BOOSTER. I HAD BEEN ON THE WAITING LIST FOR 3 MONTHS WAITING FOR THIS PART. I WAS ASSURED THAT MY JEEP WAS SAFE TO DRIVE. ON FRIDAY NOV 7TH MY BRAKES WENT OUT AND I HAD TO PUSH REALLY HARD ON THE BRAKES IN ORDER TO STOP USING BOTH OF MY FEET. LUCKILY I DID NOT CAUSE AN ACCIDENT, WHICH COULD HAVE KILLED MYSELF OR SOMEONE ELSE. I AM VERY DISAPPOINTED IN CHRYSLER WITH ALL THESE RECALLS. I HAD TO USE MY TRIPLE A AND HAVE MY CAR TOWED TO THE DEALERSHIP. ALTHOUGH THE DEALERSHIP WAS NICE ENOUGH TO GIVE ME A RENTAL, I THINK THAT I NEED TO BE REIMBURSED FOR USING MY TRIPLE A. AFTER I PAY THIS JEEP OFF I WILL NOT BE BUYING NOTHING MADE BY CHRYSLER AND WILL TRADE IT IN. IT DOES NOT MAKE ANY SENSE TO BE ON A WAITING LIST FOR 3 MONTHS WAITING FOR SOMETHING THAT IS A VITAL IMPORTANCE TO MY SAFETY. THE NEXT PERSON MAY NOT BE SO LUCKY AND IT COULD BE FATAL AND TURN INTO A LAW SUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653901November 10, 2014
WHEELS
OVER THE LAST YEAR, THERE HAS BEEN SEVERAL INCIDENTS WITH LUG NUTS COMING LOOSE WHILE DRIVING AND CAUSING LOSS IF THE LUG NUT AND TIRE WOBBLING (NOISE). ON 11/09/14, I WAS PARKING MY VEHICLE DRIVING UNDER 5 MPH AND HEARD A LOUD POP. ONCE THE VEHICLE WAS PARKED, I GOT OUT AND LOOKED BY MY DRIVER SIDE REAR TIRE AND SEE THAT LUG NUT AND WHEEL STUD BROKE OFF. I AM SCHEDULED TO SEE THE DEALER TOMORROW FOR A REVIEW OF THE ISSUE AND LOOK FOR OTHER DAMAGE. THE ONGOING ISSUE OF LOOSE LUG NUTS IS A GREAT CONCERN AND MAKES ME WONDER IF THERE IS A BIGGER ISSUE WITH FAULTY STUDS OR WHEEL BEARINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653942November 10, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
ENGINE STALLED WHILE DRIVING ON INTERSTATE CAUSING A NEAR-ACCIDENT. VEHICLE WAS SUCCESSFULLY RESTARTED SHORTLY THEREAFTER, BUT AFTER RETURNING HOME AND TURNING OFF VEHICLE, FUEL PUMP CONTINUED TO RUN. THE FOLLOWING MORNING THE VEHICLE WOULD NOT START AND HAD TO BE TOWED TO CHRYSLER/JEEP DEALERSHIP. DEALER REPAIR INVOLVED REPLACING A DEFECTIVE "TOTALLY INTEGRATED POWER MODULE" AT A COST TO ME, THE OWNER, OF $1,200. THIS INCIDENT VERY CLOSELY MIRRORS MEDIA REPORTS IN LATE SEPTEMBER, 2014, DETAILING SIMILAR INCIDENTS WITH THE SAME VEHICLE. IN AT LEAST ONE REPORT (CBS-DETROIT; SEPT. 20, 2014; "CHRYSLER RECALLS NEARLY 189,000 JEEP GRAND CHEROKEES, DODGE DURANGOS") CHRYSLER CLAIMS THEIR PENDING RECALL WILL COVER SUV'S BUILT FROM JAN. 25, 2010 THROUGH JULY 20, 2011. MY VEHICLE, EXHIBITING THE EXACT SAME MALFUNCTIONS, WAS MANUFACTURED IN NOVEMBER, 2011. CLEARLY THE RECALL SHOULD BE EXPANDED TO CAPTURE MORE VEHICLES WITH FAULTY POWER MODULES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653417November 7, 2014
ELECTRICAL SYSTEM
I WAS DRIVING MY VEHICLE WHEN I NOTICED A SMALL AMOUNT OF SMOKE THAT SEEMED TO BE COMING FROM THE AIR SYSTEM. SOMEONE THEN EXITED MY VEHICLE AND THE SMOKE BILLOWED AND I NOTICED FIRE ON THE PASSENGER SIDE SUN VISOR AREA. I PULLED MY VEHICLE OVER AND UPON TRYING TO EXIT THE VEHICLE, NOTED THAT THERE WAS SMOKE COMING FROM BOTH SIDES NEAR THE SIDE IMPACT AIRBAGS AND THROUGHOUT THE CAR. THE FIRE WAS CONTAINED MOSTLY TO THE PASSENGER SIDE, INTERIOR, BUT ALSO WENT THROUGH THE UPPER METAL ROOF AND WAS SMOKING EXTERIOR AND CAUSING THE PAINT TO BUBBLE AND CRACK OPEN. FIRE WAS PUT OUT BY THE LOCAL FIRE DEPARTMENT AND NO INJURIES. MOST OF THE DAMAGE IS ON THE PASSENGER INTERIOR AND EXTERIOR, BUT OTHER UNKNOWN DAMAGE AND WHITE DUST WAS SEEN NEAR THE AIRBAG AREAS TOO. SIDENOTE - THE CURRENT RECALL ON THE PASSENGER SIDE SUN VISOR FOR THIS VEHICLE WAS REPAIRED AT THE LOCAL DEALERSHIP 3 WEEKS AGO. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10653062November 6, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652961November 6, 2014
ELECTRICAL SYSTEM
IN SEPTEMBER WE WERE PLACED ON A WAITING LIST TO HAVE THE REPAIRS MADE WITH THE RECALL P36/NHTSA 14V-391. AS OF TODAY WE ARE 42 ON THE WAITING LIST AT THIS ONE DEALERSHIP IN PADUCAH KY. CHRYSLER IS NOT SENDING THE PARTS TO THE DEALERSHIP TO MAKE THE REPAIRS. THIS IS THE SAME AS THE OTHER RECALL WE RECEIVED P14/NHTSA 14V-154, WE HAVE BEEN ON THAT RECALL LIST SINCE 05-01-2014. THE DEALERSHIP SAID THEY HAVE ONLY RECEIVED 6 PARTS SINCE MAY TO MAKE THE REPAIRS. WE ARE 12 ON THIS LIST AND WINTER IS APPROACHING AND THE RECALL IS ASSOCIATED WITH FREEZING BRAKE BOOSTERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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