Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#735167October 26, 2000
EXTERIOR LIGHTING:HEADLIGHTS
BOTH HEADLIGHTS WORK INTERMITTENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873947October 26, 2000
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, VEHICLE SPEED CONTROL
VEHICLE EXPERIENCING PROBLEM WITH NOISE COMING FROM DIFFERENTIAL. VEHICLE BEEN IN DEALER'S SHOP ON TWO OCCASIONS, AND PROBLEM STILL REOCCURRING. *AK WHEN THE GAS PEDAL IS PUSHED THE NOISE OCCURS BUT WHEN RELEASED IT BECOMES QUIET. WHEN CRUISE CONTROL IS USED A DIFFERENT KIND OF NOISE OCCURS. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734783October 20, 2000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I WAS INVOLVED IN A REAR END COLLISION WHICH STARTED A SMALL PILE UP. I WAS STRUCK IN THE REAR AND MY FUEL TANK RUPTURED AND THE JEEP BURST INTO FLAMES IMMEDIATELY AS I WAS PUSHED INTO SECOND CAR. BY THE GRACE OF GOD I SURVIVED.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#734593October 17, 2000
VEHICLE SPEED CONTROL:LINKAGES
I WAS CRUISING AT 50 MPH WHEN SUDDENLY THE VEHICLE STARTED TO ACCELERATE UNCONTROLLABLY, I STEPPED ON THE BRAKES, BUT THE VEHICLE CONTINUED TO ACCELERATE..I HAD TO TURN OF THE ENGINE TO STOP. AND WHEN I TRIED TO RESTART THE VEHICLE.IT JUST REVVED REALLY HIGH..I CHECK THE FLOORMATS AND IT WAS IN PLACE THE GAS PEDAL WAS NOT STUCK IN THE FLOORMAT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734361October 15, 2000
ELECTRICAL SYSTEM:IGNITION
ENGINE FAILED ON HIGHWAY@ 65MPH, DEALER REPLACED COIL RAIL AND ADJUSTED CAM SENSOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872553October 9, 2000
VISIBILITY:GLASS, SIDE/REAR
REAR TAILGATE WINDOW SHATTERED FOR UNKNOWN REASON; DEALER NOTIFIED. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872565October 9, 2000
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A REAR END COLLISION AT 25 MPH OR MORE. UPON IMPACT, BOTH AIR BAGS DID NOT DEPLOY. DEALER NOTIFIED. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#872267October 4, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT 19,000 MILES WHEN APPLYING BRAKES SEVERE VIBRATION AND PULSATION OCCURRED. PROBLEM BECAME MORE PRONOUNCED AT 22,000 MILES. *AK THE DEALER STATES BAD ROTORS WERE THE CAUSE AND ARE REDONE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732366September 24, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
INTERMITANT, INCREASINGLY FREQUENT, UNEXPECTED DOWN-SHIFTING AND UP-SHIFTING AT DIFFERENT SPEEDS WITH ASSOCIATED TRANSMISSION JERKS AND BANGS OF VARYING BUT SEVERE INTENSITY. DEALER ADMITS CANNOT REPAIR VEHICLE AFTER 5 ATTEMPTS IN LAST 11 MONTHS INSPITE OF ONGOING CONTACT WITH MANUFACTURER AND REPLACEMENT OF ALL ASSOCIATED ELECTRICAL AND COMPUTER COMPONENTS. DEALER ADMITS VEHICLE IS UNSAFE AND WILL NOT RELEASE IT. VEHICLE HAS BEEN OUT OF SERVICE FOR 37 DAYS, INCLUDING 21 DAYS AS OF THIS WRITING SINCE LAST RETURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732287September 23, 2000
SUSPENSION
LOUD WHINE WHEN DRIVING OVER 50 MPH, HAVE TO YELL TO BE HEARD, GAS GULZZER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731935September 19, 2000
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), STEERING:HYDRAULIC POWER ASSIST SYSTEM
THE DAIMLERCHRYSLER DISTRICT MANAGER FOR MARYLAND AND D.C. FIRST TOLD ME THAT THE "CROWN" OF THE ROADWAY WAS THE CAUSE OF MY PROBLEMS WITH THIS 2000 JEEP GRAND LEMON - WHEN PRESSED TO PRESENT A MORE CREDITABLE EXPLANATION FOR THE EXTREME STEERING PULL TO THE RIGHT SIDE OF THE ROADWAY, HIS ANSWER WAS: "MR. JACKSON, I'M TELLING YOU AS THE WASHINGTON ZONE MANAGER FOR DAIMLER CHRYSLER THAT I CANNOT FIND ANY PROBLEMS WITH THIS JEEP AND AS THE ZONE MANAGER FOR MARYLAND I SAY YOU DO NOT HAVE A PROBLEM, THEREFORE DAIMLERCHRYSLER DOES NOT CONSIDER THIS JEEP TO BE DEFECTIVE. AS THE DAIMLER CHRYSLER ZONE MANAGER I AM TELLING YOU THAT IN MY OPINION THERE ARE NO PROBLEMS WITH THIS VEHICLE". --- WHAT A LOAD OF '!@#$% !!!!!!!! --- (A COMPLIMENTARY LOAD OF '!@#$% SEEMS TO BE STANDARD EQUIPMENT ON ALL JEEP GRAND CHEROKEES AND THIS IS ONE FEATURE I COULD DO WITHOUT) --- THE DAIMERCHRYSLER PEOPLE HAVE PROVEN TO ME THAT THEY ARE ARROGANT, FLAT OUT LIARS. THEY JUST LAUGHED AT ME WHEN I SAID I WOULD BE REPORTING THESE PROBLEMS TO NHTSA. THEY JUST DON'T CARE. -- IN TWO OR THREE YEARS, WHEN DAIMLER-BENZ FINALLY DUMPS THE CHRYSLER DIVISION INTO THAT DEEP CESSPOOL OF DEFECTIVE PRODUCTS AND OBSCENE CUSTOMER SERVICE, I WILL BE HAPPY TO ATTEND THE CORPORATE LIQUIDATION SALE IN AUBURN HILLS - DRIVING MY NEW HONDA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731850September 19, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLED WHILE DRIVING RESULTING IN COMPLETE LOSS OF POWER WHICH LOCKED UP THE BRAKES AND STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731920September 19, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE WAS COMPLETELY SHUT DOWN BY COMPUTER WHILE TRAVELLING 60MPH ON FREEWAY, RESULTING IN SEVERAL NEAR COLLISIONS AT HIGH SPEED -- A CAM SENSOR FAILURE, ACCORDING TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870367September 13, 2000
VEHICLE SPEED CONTROL
ON 2 OCCASIONS AND WHILE MAKING A NORMAL STOP WITH FOOT ON BRAKES , RPM'S WILL GO UP HIGH ,FEELS LIKE IT GOES TO THE MAXIMUM ,LASTING ABOUT 5 SECONDS AND THEN IT WILL GO BACK TO NORMAL. WHILE EXPERIENCING THE DEFECT, CONSUMER MUST STAND ON BRAKES, AND HOLD ON TO STEERING WHEEL TO KEEP CONTROL. DEALER CLAIMS CANNOT DUPLICATE DEFECT. DEALER HAS SCANNED SYSTEM FOR CODES, BUT NO CODES SHOWED UP ,PERFORMED TEST IAC PER STARR WHICH TESTED OKAY. ALSO, TOOK VEHICLE TO ROAD TEST FOR 562 MILES WHICH RAN ACCORDING TO SPECIFICATIONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554340September 5, 2000
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN ACCELERATION. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729336August 28, 2000
UNKNOWN OR OTHER
COLOR OF VEHICLE PAINT IS "TAUPE". HAVE SEEN OTHERS WITH SAME PROBLEM. DEALER TOLD ME IT WAS ACID RAIN. WRONG ANSWER>
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728896August 24, 2000
VEHICLE SPEED CONTROL
WITH FOOT ON BRAKE VEHICLE SUDDENLY ACCERALTED- COULD NOT STOP IT-HAD TO CUT ENGINE OFFCUT OFF VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728723August 22, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THE BRAKE ROTORS HAD TO BE RESURFACED AT APPROXIMATELY 9,000 MILES, WHILE UNDER A 12/12 WARRANTY. THESE ROTORS HAD TO BE RESURFACED AGAIN AT 22283 MILES, AT A COST OF $259.00 BECAUSE THE BRAKES WERE SURGING UPON APPLICATION AT LOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727941August 15, 2000
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
VEHICLE HAS BEEN IN FOR THIS AND OTHER PROBLEMS. TIRES ARE BECOMING SEVERELY WORN. WAS TOLD THAT NEW BALL JOINT HAS BEEN INSTALLED. VEHICLE STILL PULLS RIGHT. ALL TIRES WERE CROSS ROTATED WHICH EVENS WEAR AND REDUCES PULL FOR SEVERAL HUNDRED MILES. I WILL CONTACT DEALER AND CHRYSLER DIRECT IN ATTEMPT TO HAVE PROBLEM RESOLVED. I AM ANGRY THAT THE TIRES ARE WEARING AT AN UNREASONABLE RATE WHICH WILL CAUSE PRE-MATURE REPLACEMENT. I LIKE THE VEHICLE AND WOULD LIKE TO HAVE THE PROBLEM(S) RESOLVED SO IT DOES NOT CONTINUE TO DRIVE TO THE RIGHT. THANK YOU. PLEASE DO NOT HESITATE TO CALL AND PERHAPS LEAVE A MESSAGE SO I MIGHT RETURN YOUR CALL DURING YOUR WORK HOURS. I AM A SCHOOL TEACHER AND CANNOT TALK DURING CLASS TIME. SINCERELY, E. MEISSER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726809August 6, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
REGARDING THE BRAKES: AFTER REPEATED (3 TIMES) COMPLAINTS ABOUT THE BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR (WHEN DRIVEN UNDER STOP AND GO COMMUTER-TYPE TRAFFIC) AND EACH TIME THERE WAS "NO TROUBLE FOUND" I FINALLY (ON 7/29/2000) DROVE INTO THE DEALERSHIP WITH THE PEDAL ALL THE WAY DOWN TO THE FLOOR. A MECHANIC WAS CALLED AND SAID THERE WAS DEFINITELY A PROBLEM AND THEY SUMMIZED "IT MUST BE THE MASTER CYLINDER". WITH RESPECT TO THE ENGINE: AFTER REPEATED COMPLAINTS (AT LEAST 3 TIMES) OF OIL LEAKING FROM UNDER THE ENGINE AND HAVING IT DISMISSED AS 1) SLOPPY OIL CHANGE, EXCESS OIL FROM LEFT ON ENGINE BLOCK, 2) FAULTY OIL FILTER, 3) REAR MAIN ENGINE SEAL (REAR MAIN WAS REPLACED) AND CONTINUING TO HAVE OIL LEAKS, ON 7/29/2000, I BROUGHT IT IN AND THE DEALERSHIP SAYS THE ENGINE IS "POROUS" AND THE ENTIRE ENGINE NEEDS REPLACEMENT. I WAS ADVISED TO NOT TAKE THE VEHICLE DUE TO THE BRAKE ISSUE. THE VEHICLE IS AT THE DEALERSHIP AWAITING ARRIVAL OF A NEW ENGINE AND REPLACEMENT AND ALSO INSTALLATION OF THE MASTER CYLINDER. WITH RESPECT TO THE DIFFERENTIAL WHINE, I HAVE BEEN TOLD TWICE "IT IS NORMAL" AND NOTHING WILL BE DONE.. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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