Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10663548December 11, 2014
SUSPENSION
THE QUADRA-LIFT SUSPENSION FAILED AND THE FRONT END DROPPED. THE WEATHER WAS IN THE LOW TEENS OR HIGH SINGLE DIGITS. A WARNING WAS DISPLAYED: "IMMEDIATE AIR SUSPENSION SYSTEM REPAIR/SERVICE IS REQUIRED." ALSO: "AIR SUSPENSION SYSTEM COOLING DOWN--WAIT." THE DEALER REPLACED A FUSE. ON JAN. 30, 2014 THE SAME THING HAPPENED AGAIN IN SIMILAR WEATHER. THE DEALER REPLACED THE FUSE AGAIN, PERFORMED SEVERAL TESTS AND REPLACED THE AIR CONTROL MODULE. LAST WEEK AN ERROR CODE APPEARED IN 25-DEGREE WEATHER: "AIR SUSPENSION SYSTEM COOLING DOWN--WAIT." AN ON-LINE SEARCH OF JEEP FORUMS, ETC. SHOW THIS PROBLEM IS NOT UNIQUE TO ME. THE DEALER SAYS NOTHING ELSE CAN BE DONE UNTIL THE FRONT END FAILS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663695December 11, 2014
AIR BAGS
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH ON AN ICY ROAD, THE VEHICLE SLID AND VEERED OFF THE ROAD. THE VEHICLE FLIPPED OVER SEVERAL TIMES DOWN AN EMBANKMENT AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND FOUR INJURIES WERE REPORTED THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10655441December 9, 2014
ELECTRICAL SYSTEM
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO A SAFETY RECALL. *TGW THE CONSUMER STATED IT HAS BEEN OVER THREE MONTHS SINCE SHE RECEIVED THE RECALL LETTER, AND THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662761December 8, 2014
STEERING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING POWER STEERING FLUID. AS A RESULT, THE VEHICLE JERKED WHILE TURNING LEFT OR RIGHT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662945December 8, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662951December 8, 2014
SERVICE BRAKES
RECALL P14 / NHTSA 14V-154 I GOT THIS RECALL NOTICE AND CALLED THE DEALER ON JUNE 5 TO HAVE THE REPAIR MADE. THEY SAID THEY DID NOT HAVE PARTS YET AND WOULD PUT ME ON THE WAIT LIST AND THAT I WILL BE NOTIFIED WHEN THE PARTS ARE AVAILABLE. I CALLED AGAIN ON JULY 18 (6 WEEKS LATER) AND THEY SAID THEY STILL DID NOT HAVE PARTS AND AGAIN SAID THAT I'D BE NOTIFIED. IT IS NOW DECEMBER, OVER 6 MONTHS LATER, AND I STILL HAVE RECEIVED NO NOTICE FOR THIS. I JUST CALLED AGAIN AND HAVE FINALLY BEEN SCHEDULED FOR JANUARY. I DON'T KNOW HOW MUCH OF THE FAULT IS THE MANUFACTURER AND HOW MUCH THE DEALER, BUT IT SHOULDN'T BE 7 MONTHS TO FIX A SAFETY ISSUE WITH MY BRAKES. AND IF I'M TOLD THAT I'D BE NOTIFIED WHEN IT CAN BE SCHEDULED, THEN I SHOULD BE NOTIFIED AND NOT HAVE TO REPEATEDLY CALL BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662606December 7, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I AM SITTING ON 3 RECALLS ON MY VEHICLE LIST ABOVE, BRAKE SHIELD, VISOR WIRING, AND NOW ALTERNATOR PROBLEM. I AM NOT VERY HAPPY WITH 3 RECALLS THAT THEY DON'T HAVE PART FOR, AND THE DEALERSHIP CAN NOT TELL ME IF AND WHEN PARTS WILL BE IN, I AM TO THE POINT I DON'T WANT THIS VEHICLE ANYMORE BECAUSE OF THESE ISSUES. I DON'T WANNA WAIT TILL THERE IS A INJURY OR FATALITY. I WANT THIS RESOLVED OR VEHICLE REPLACED. I AM GUESSING THE AIR BAGS WILL BE NEXT KNOWING THERE IS A RECALL ON THEM ON OTHER VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662507December 6, 2014
ELECTRICAL SYSTEM, ENGINE
THE ENGINE WOULD TURN OVER, BUT IT WOULD NOT START. IT WOULD START AGAIN AFTER TEN MINUTES OR SO. IT HAS HAPPENED THREE TIMES AND BEEN TO THE DEALER TWICE. THE DEALER SAYS THEY DO NOT KNOW WHAT IS WRONG AND CAN'T FIX IT. THE INTERNET HAS INFORMATION INDICATING THAT CHRYSLER KNOWS ABOUT THE PROBLEM BUT DOES NOT HAVE THE PARTS TO FIX IT. APPARENTLY, IT COULD BE AN ISSUE WITH THE TIPM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662310December 5, 2014
SERVICE BRAKES
I RECEIVED A RECALL NOTICE. WHEN I CONTACTED MY DEALERSHIP THEY STATED THEY HAVE NOT RECEIVED ANY PARTS FOR THIS RECALL FROM CHRYSLER. THE TOOK MY NAME FOR A LIST TO CALL ME WHEN PARTS BECOME AVAILABLE. IT IS NOW 6 MONTHS LATER AND THE DEALERSHIP STILL DOESN'T HAVE THE PART FOR THIS RECALL. I FEEL THIS IS AN UNREASONABLE AMOUNT OF TIME TO HAVE TO WAIT FOR PARTS ESPECIALLY AS IMPORTANT WITH A COMPONENT OF A VEHICLE SUCH AS BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662455December 5, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662161December 4, 2014
ELECTRICAL SYSTEM
NO START. HAS BEEN HAPPENING REPEATEDLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662242December 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE IN WET CONDITIONS, THE VEHICLE JERKED WHEN BRAKING. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER 14V154000 (BRAKES). AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVE THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661767December 2, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN DEPRESSING THE BRAKE PEDAL, THE VEHICLE HESITATED TO RESPOND. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661772December 2, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO PERFORM THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661774December 2, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO PERFORM THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661250November 29, 2014
VEHICLE SPEED CONTROL
TL-THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THE VEHICLE VIOLENTLY ACCELERATED AND EXCESSIVE FORCE WAS REQUIRED ON THE BRAKE PEDAL. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,525. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661261November 29, 2014
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT AND THE CONTACT WOULD HAVE TO WAIT BEFORE THE VEHICLE WAS ABLE TO START. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TIPM AND THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660789November 25, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 56,175.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660975November 25, 2014
ELECTRICAL SYSTEM
CAR WILL NOT TURN OVER NOT GETTING FUEL TO STARTER,CAR CUTS OFF WHILE DRIVING NUMEROUS TIMES. THERE IS A RECALL FOR THIS ON SAME MODELS BUILT PRIOR TO 8/01/2011,MY CAR WAS BUILT 8/15/2011 TWO WEEKS AFTER. THIS IS THE EXACT PROBLEM AS THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660488November 24, 2014
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH ATTEMPTING TO STOP, THE BRAKES FAILED. THE ENGINE STALLED AND RESTARTED SHORTLY AFTER. THE PROBLEM RECURRED APPROXIMATELY 3 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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