Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10015562April 9, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE WAS LEFT IN PARK WITH THE ENGINE ON. THE VEHICLES GEAR SHIFT LEVER JUMPED OUT OF PARK AND THE VEHICLE HIT A PARKED CAR. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014113April 8, 2003
SERVICE BRAKES, HYDRAULIC
I HAVE HAD THE FRONT BRAKES REPLACED TWICE ON MY 2002 JEEP GRAND CHEROKEE. AT THE MOMENT I HAVE JUST OVER 30K MILES. NOW THE DEALER SAYS THAT THEY WILL NO LONGER FIX MY BRAKES. I AM ON MY THIRD SET AND NEED TO GET A FOURTH. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015235April 4, 2003
SERVICE BRAKES, HYDRAULIC
WHEN THE BRAKES WERE APPLIED, THERE WAS A VIBRATION IN THE STEERING WHEEL AND BRAKE PEDAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015090April 3, 2003
AIR BAGS
THE VEHICLE WAS INVOLVED IN 2 SEPARATE COLLISIONS, AND THE AIR BAGS FAILED TO DEPLOY ON BOTH OCCASIONS. *JB THE VEHICLE WAS INVOLVED IN 2 SEPARATE COLLISIONS, AND THE AIR BAGS FAILED TO DEPLOY ON BOTH OCCASIONS. *MR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10013819April 2, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, UNKNOWN OR OTHER, SUSPENSION, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
PURCHASED NOVEMBER 2001, HAD TWO RECALLS FOR FUEL SYSTEM WITHIN TWO MONTHS, DEALER TOLD ME THERE WAS PREVIOUS RECALL FIXED BEFORE I PURCHASED. ENGINE SAFETY WARNING LIGHT HAS COME ON AND STAYED ON SEVERAL DAYS ON SEVEN (7) SEPARATE OCCASIONS. DEALER CLAIMS NOT TO WORRY CANNOT FIGURE OUT WHY. PLUS SEAT HEATER WENT OUT AND HAD TO BE REPLACED, INTERIOR HEATER STOPPED WORKING EXCEPT DEFROST. I BELIEVE THEY ARE ALL RELATED AND IS WHY THE ENGINE SAFETY WARNING LIGHT KEEPS COMING ON. ALSO TO NOTE--VEHICLE SWAYS BACK AND FORTH OVER SMALL BUMPS, LIKE RIDING A SMALL BOAT IN ROUGH WATER. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011707April 2, 2003
POWER TRAIN
THE VEHICLE SPONTANEOUSLY SHIFTED FROM PARK TO REVERSE WHICH RESULTED IN DAMAGES TO THE VEHICLE. MR SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011915March 17, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
NAR 03/17/2003 THE CONSUMERS VEHICLE SPONTANEOUSLY SHIFTED FROM PARK INTO REVERSE WITH OUT ANY NOTICE. THE VEHICLE WAS TOWED TO JEEP DEALERSHIP FOR REPAIRS ON THE DOOR AND THE TRANSMISSION BUT THE VEHICLE WAS NOT REPAIRED BECAUSE CHRYSLER REFUSED TO ACCEPT RESPONSIBILITY FOR THE DEFECT THAT RESULTED IN MOVEMENT FROM PARK TO REVERSE SHIFT. CONSUMER IS VERY DISCOURAGE AND WANTS FURTHER INVESTIGATION DONE. *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010005March 6, 2003
AIR BAGS:SIDE/WINDOW
THE VEHICLE HIT A TREE, THE FRONTAL AIR BAGS DEPLOYED, HOWEVER THE SIDE AIR BAGS DID NOT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10011349March 5, 2003
STRUCTURE:BODY:TAILGATE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
NAR 03/05/2003 THE CONSUMER EXPERIENCED PROBLEM WITH THE TAIL GATE. ON MODERATE OCCASIONS HARD ACCELERATION WOULD OCCUR. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008307March 1, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
OUR VEHICLE HAS A GROWLING NOISE IN THE STEERING SYSTEM. THIS OCCURS OCCASIONALLY WHEN TURNING THE WHEELS TO THE RIGHT, WHETHER DRIVING FORWARD OR BACKWARDS. DEALER 1 TOOK THE CAR FOR A DAY AN REPORTED THAT PARTS WOULD HAVE TO BE ORDERED. THEY WOULD CALL WHEN PARTS ARRIVED. AFTER SEVERAL FRUITLESS ATTEMPT TO DETERMINE IF PARTS HAD ARRIVED, CAR WAS TAKEN TO DEALER 2 WHOSE SERVICE MANAGER IMMEDIATELY RECOGNIZED THE SYMPTOMS AND REPLACED THE POWER STEERING HOSES AND VALVES. ON THE SECOND VISIT, NOTHING WAS CORRECTED AS DEALER 2 CHECKED THE STEERING WHEEL AREA VALVES AND BEARINGS. DEALER 2 SAID THAT JEEP ENGINEERS ARE AWARE OF THE PROBLEM AND EXPECT TO HAVE A FIX IN A MONTH OR TWO. FIRST PURCHASED IN JUNE 2002 AND NOTICED WITHIN ONE WEEK. NOISE CONTINUES TO BE PRESENT. IS THERE A STEERING AND CONTROL ISSUE LOOMING ON THE HORIZON?. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009485February 26, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE LIGHT ILLUMINATED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009486February 26, 2003
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
THE FUEL GAUGE SYSTEM DID NOT WORK PROPERLY, THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009487February 26, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED WITHOUT WARNING, THE DEALER REPLACED THE ENGINE AND PROBLEM CONTINUED TO EXIST.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006749February 7, 2003
PARKING BRAKE:CONVENTIONAL
CONSUMER APPLIED THE BRAKES AND THE VEHICLE SUDDENLY TOOK OFF THROUGH THE GARAGE BEFORE COMING TO A STOP. CAUSE WAS UNKNOWN. PH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10006729February 6, 2003
STEERING
WHEN THE VEHICLE IS OFF AND SHE TAKES THE KEY FROM THE IGNITION, STEERING WHEEL NEVER LOCKS. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005977January 30, 2003
ENGINE AND ENGINE COOLING
WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE VEHICLE WILL HEAVILY JERK AND THEN THE ENGINE LIGHT WILL COME ON AND STAY ON THE REMAINDER OF THE TIME VEHICLE IS BEING OPERATED. DEALER NOTIFIED. TS *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004971January 30, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CAR SHAKES WHEN BRAKES ARE APPLIED, STEERING WHEEL VISABLY SHAKING. WHEN I TOOK THE CAR TO THE DEALER TO AHVE THIS FIXED THEY RESPONDED BY TELLING ME THAT I NEEDED NEW BRAKES. THIS IS A CAR THAT IS BARELY A YEAR OLD AND HAS 23,000 MILES ON IT. I EXPECT BRAKES TO LAST LONGER ON THIS AND WAS TOLD THAT I WOULD HAVE TO PAY FOR NEW BRAKES. WHEN I REFUSED, AND THROUGH MUCH HASSLE, THE DEALER REPLACED THEM AT NO CHARGE. MOST OF THE MILES ON THIS CAR ARE HIGHWAY MILES AND I WOULD EXPECT JEEP TO MAKE A BETTER PRODUCT. THIS IS AFTER I HAD IT TOWED TO THE DEALER TWICE IN ONE DAY FOR THE CAR COMPLETELY TURING OFF WHILE DRIVING. THIS PROBLEM HAPPENED AFTER HAVING THE CAR FOR ABOUT TWO MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003562January 28, 2003
SERVICE BRAKES, AIR:CONTROLS:FOOT CONTROL/VALVE
GAS PEDAL DEPRESSED DURING BRAKING WHEN WEARING BOOTS OR LARGER SIZE SHOES RESULTING IN ACCELERATION INSTEAD OF BRAKING. SEVERAL TIMES I HAVE PRESSED ON THE BRAKE ONLY TO HAVE MY RIGHT PORTION OF THE TREAD ON MY SIZE 11 CONSTRUCTION BOOT WAS ALSO PRESSING GAS PEDAL CAUSING THE TRUCK TO ACCELERATE. GAS PEDAL AND BRAKE PEDAL SEEM TOO CLOSE TOGETHER. THIS IS MY THIRD GRAND CHEROKEE('93, '96, RECENT '02) AND ONLY THIS '02 SEEM TO HAVE THIS PROBLEM. THIS IS PROBABLY THE CAUSE OF OTHERS REPORTING ACCELERATING SYMPTOMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004372January 22, 2003
VEHICLE SPEED CONTROL
WHILE DRIVING, THE CONSUMER HAD APPLIED THE BRAKES TO STOP AT A STOP SIGN WHEN THE VEHICLE SUDDENLY ACCELERATED. THE DEALER HAD BEEN NOTIFIED. TS THE CONSUMER STATED THAT THE HARDER HE PRESSED THE BRAKES, THE MORE THE REVVING INCREASED AND FORWARD SURGING OCCURRED. SCC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10003093January 21, 2003
SERVICE BRAKES, AIR:DISC:ROTOR
ROTORS AND BRAKES. I HAVE RESURFACED MY ROTORS ONCE AND NOW I AM REPLACING THEM. I PURCHASED THE CAR NEW AND IT IS NOW 12 MONTHS AND 2 WEEKS OLD, MUCH TOO SOON FOR EITHER OF THESE REPAIRS AND REPLACEMENTS. THE DEALER TELLS ME ITS MY PROBLEM, NOT THEIRS. I AM ALSO HAVING TO REPLACE THE BRAKE PADS FOR THE SECOND TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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