Jeep Grand Cherokee Complaints (2007)

1,109 consumer complaints on file.

#10914363October 6, 2016
ENGINE
DROPPED A VALVE SEAT AND DESTROYED THE ENGINE. HEAD AND PISTON DAMAGE. NORMAL EVERY DAY DRIVING. THIS IS THE SECOND JEEP ENGINE IN THIS CAR THAT BLEW UP AT 70K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908136September 20, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
THE ORIGINAL PROBLEM WAS A BATTERY LIGHT THAT CAME ON WHEN THE CAR WAS BEING DRIVEN DURING A LIGHT RAIN. THE SOLUTION SUGGESTED BY OUR NORMAL MECHANIC (WHO IS VERY GOOD AND HAS SERVICED THE CAR FOR YEARS) WAS TO REPLACE THE ALTERNATOR AND THEN IT WAS NOTED THE BATTERY WAS BAD. IT WAS REPLACED SINCE IT WAS THREE YEARS OLD. AFTER THE REPAIR THE CAR STARTED TO DIE INTERMITTENTLY WHILE BEING DRIVEN. THE CAR WAS TAKEN BACK TO THE MECHANIC WHO CHECK THE DIAGNOSTICS AND SAID IT APPEARED TO BE POINTING TO THE IGNITION SWITCH (BASED ON THEIR DIAGNOSTIC FLOWCHART). THE MECHANICS SERVICE TECHNICIAN WAS ABLE TO DUPLICATE THE STALLING IN THE VEHICLE WHEN HE DROVE IT. SUGGESTED WE TAKE BACK TO THE DEALER WHO HAD REPLACED THE IGNITION SWITCH TUMBLERS DURING THE RECALL FOR THIS VEHICLE LAST NOVEMBER. THE DEALER WANTED A $85 DIAGNOSTIC FEE TO JUST CHECK THE SWITCH. WE RECEIVED A DOWNLOAD OF THE DIAGNOSTIC CODES WHICH APPEAR TO BE RELATED TO MULTIPLE FAILURES OF IGNITION MODULES BUT THE DEALER REPORTED HIS SERVICE TECHNICIAN HAD NOT BEEN ABLE TO DUPLICATE THE FAILURE. HE THOUGHT IT MIGHT BE THE TIPM BUT WAS SURE IT WAS NOT THE SWITCH. HE WAS UNABLE TO TELL US WHAT THE FAILURE WAS AND SAID WE WOULD HAVE TO PAY FOR MORE DIAGNOSTICS IF HE WAS TO FIND OUT WHAT EXACTLY IT WAS. I TOOK IT BACK TO MY MECHANIC WHO REPLACED ALTERNATOR. HOWEVER, AS I WAS DRIVING THE CAR LAST SATURDAY IT DIED AFTER WE STOPPED AT A RAILROAD CROSSING WAITING ON A TRAIN AND THEN TRIED TO CROSS THE TRACKS AFTER THE ARMS HAD GONE UP. THE CROSSING T-BONES INTO ANOTHER ROAD AND A VERY DEEP BAR DITCH AT THE SIDE OF THAT ROAD. THE CROSSING WAS A STEEP INCLINE. ALMOST PUT CAR IN DITCH. MY WIFE WOULD NOT HAVE BEEN ABLE TO CONTROL AND STOP IT AS I BARELY WAS ABLE TO. AFTER REVIEWING OTHER SIMILAR COMPLAINTS I NOW BELIEVE IT IS THE TIPM. THIS IS SAFETY RELATED SINCE ALL SAFETY EQUIPMENT IS TIED TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904490September 7, 2016
ENGINE
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V4380000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND ALL OF THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE CONTACT PULLED THE VEHICLE OVER TO THE MEDIAN. THE VEHICLE WAS ABLE TO RESTART AFTER VARIOUS ATTEMPTS. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904363September 7, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM, IGNITION), BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898926August 26, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
SOON AFTER THE P41 IGNITION SWITCH RECALL, WHILE DRIVING 1 MILE, THE INSTRUMENT CLUSTER GAUGES STOPPED WORKING-SPEEDO, GAS, ETC , ALL WARNING LIGHTS ILLUMINATED . INFORMATION MESSAGES IN THE IC NOTED "SERVICE REQUIRED : AND TRANSMISSION -OVER THE TEMPERATURE ALLOWED U1403,U1411,U110E, U110F AND OTHERS ALL IMPLAUSIBLE SIGNALS TO IC. WHILE DRIVING TRANSMISSION AN ROAD SPEED DECREASED IMMEDIATELY WHILE AT SPEED AND ENGINE AND TRANSMISSION TO NOT OPERATE IN A PREDICTABLY SAFE OPERATION. THESE ARE THE SYMPTOMS THAT THE RECALL WAS TO REPAIR. WHAT IS THE NEXT STEP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897997August 23, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895301August 12, 2016
ENGINE
I OWN A 07 GRAND CHEROKEE WITH A 5.7L V8 HEMI. I LOVED THAT TRUCK AND TOOK GREAT CARE OF IT. NEARLY 10 MONTHS AGO I HAD A VALVE SEAT DROP WITHOUT WARNING AT 92K MILES AND NOW I NEED A NEW ENGINE. THERE WERE NO WARNING SIGNS LEADING UP TO THE FAILURE AND I KEPT VERY GOOD CARE OF THE VEHICLE. AFTER DRIVING FOR 15 MINUTES I STOPPED AT A STORE TO GET MATERIALS, WHEN I RETURNED AND TRIED TO START THE VEHICLE, THE ENGINE WOULDN'T TURN OVER. IT HASN'T STARTED SINCE THAT DAY. IT WAS TOWED TO A CHRYSLER DEALERSHIP AND $150 LATER THEY LET ME KNOW WHAT THEY "THOUGHT" THE ISSUE WAS, BUT I WAS STILL INFORMED THE ONLY WAY TO CONFIRM I NEEDED A NEW ENGINE WAS TO CHARGE ME $1,500 TO TAKE THE ENGINE APART AND "DIAGNOSE" THE ISSUE, NOT FIX IT. THEY KNEW WHAT THE ISSUE WAS AND STILL TRIED TO CHARGE ME FOR IT. ON TOP OF THAT EVERY CHRYSLER REPRESENTATIVE AND MAINTENANCE PERSON I'VE TALKED TO ABOUT THIS ISSUE (4) HAVE BEEN COMPLETELY UNHELPFUL, TO THE POINT OF BEING RUDE. AFTER HAVING THE VEHICLE TOWED TO AN INDEPENDENT SERVICE CENTER, I WAS QUOTED NEARLY $8,000 FOR A NEW ENGINE AND THEY CAN'T EVEN GUARANTEE THE ISSUE WON'T OCCUR AGAIN SINCE THEY HAVE THE SAME PARTS. I SIMPLY CAN'T AFFORD THAT AMOUNT OF WORK, SO NOW I'M JUST MAKING PAYMENTS ON A DEAD TRUCK THAT'S OF NO USE TO ME. FCA IS A JOKE OF A COMPANY, AND THEY NEED TO MAKE THIS RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893914August 8, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE MAKING A LEFT TURN, THE VEHICLE SUDDENLY BEGAN TO HESITATE, SHOOK, AND FAILED TO ACCELERATE PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFT MECHANISM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED APPROXIMATELY 1 1/2 YEARS LATER. THE CONTACTED INDICATED THAT THE TRANSMISSION SHIFT MECHANISM WAS REPLACED A SECOND TIME AND EVENTUALLY FAILED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. UPDATED 10/18/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893744August 6, 2016
ENGINE, POWER TRAIN
THE TRANS STRUGGLES TO SHIFT THROUGH EVERY GEAR AND WONT SHIFT PAST 3RD GEAR, SOMETIMES EVEN STALLING ME IN TRAFFIC. FEELS LIKE IT DOESN'T CATCH THE NEXT GEAR WHEN ACCELERATING. THERE HAVE BEEN TIMES WHEN I'VE BEEN STOPPED AT A LIGHT AT AN INTERSECTION AND WHEN I GO TO ACCELERATE, THE ENGINE WILL JUST REV AS IF IT'S IN NEUTRAL, BUT IT'S NOT. THEREFORE, THE ACCELERATION IS VERY WEAK. WHEN SWITCHING FROM PARK TO DRIVE, IT EITHER DOESN'T FULLY CLICK INTO DRIVE OR IT SELECTS ALL GEARS (PRND) IN WHICH I THEN HAVE TO PARK THE CAR AND SHUT IT OFF, THEN RETRY A MINUTE LATER. I DON'T DRIVE THE VEHICLE AS A MANUAL SO THERE SHOULD BE NO REASON FOR IT TO STALL, BUT I'M PRETTY SURE THE ISSUE STEMS FROM THE MAIN COMPUTER IN THE SHIFTER MODULE. AT TIMES, IT SEEMS LIKE THE VEHICLE IS EXPECTING ME TO SHIFT IT FROM GEAR TO GEAR, THEN IT FINALLY CLICKS AND MOVES TO THE NEXT GEAR ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892888August 3, 2016
VEHICLE SPEED CONTROL
MY DAUGHTER WAS DRIVING HER 2007 JEEP GRAND CHEROKEE WHEN IT SUDDENLY ACCELERATED AND THEN SLAMMED ON THE BRAKES TWICE. THE RPMS WERE 6000 OR 7000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888584July 26, 2016
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SERVICE ENGINE SOON WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE DEALER REFUSED TO SCHEDULE AN APPOINTMENT FOR TWO WEEKS DUE TO THE VOLUME OF REPAIRS THAT NEEDED TO BE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886173July 20, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START FOR FIFTEEN MINUTES. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883346July 7, 2016
POWER TRAIN
THE TRANSFER CASE ON MY VEHICLE (2007 JEEP SRT) WENT OUT. I TOOK TO TWO REPAIR SHOPS AND DEALER AND EVERY PLACE INDICATED THAT THIS HAS BEEN A LONG STANDING ISSUE WITH THESE VEHICLES. I THEN FILED A COMPLAINT WITH CHRYSLER AND THE CASE MANAGER INDICATED THAT MY COMPLAINT WOULD STAY INTERNAL AND COULD NOT ADVISE ME ON WHERE TO FILE A COMPLAINT FOR A SAFETY OR MECHANICAL DEFECT. I THEN DID SOME RESEARCH AND IT APPEARS IT SHOULD GO THE NHTSA. WITH SUCH A COMMON DEFECT AND WITH SUCH A LARGE SCALE ISSUE (DEALERSHIP HAS PART FOR SALE FOR $4000-$6000 NOT INCLUDING LABOR) I DO FEEL THIS SHOULD BE CONSIDERED A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875838June 22, 2016
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
VEHICLE HAS HAD THE IGNITION RECALL DONE. IN THE HOT WEATHER, YOU CAN'T RUN THE AIR CONDITIONING AS THE CAR WILL INDISCRIMINATELY STALL WHEN YOU COME TO EITHER A STOP LIGHT OR A YIELD. CAR HAS TO BE PUT IN PARK AND RESTARTED. LAST WEEK, WHEN MERGING ONTO A HIGHWAY, RPMS WENT ALL THE WAY DOWN. HAD TO FLOOR THE CAR TO GET GOING AND IT KNOCKED VERY HARD. HAD JEEP DEALER LOOK AT THIS SEVERAL TIMES AND THEY KEEP SAYING THERE'S NOTHING WRONG WITH THE CAR. THERE IS A PROBLEM HERE THAT JEEP IS NOT ADDRESSING. THEY DON'T WANT TO GIVE A FAIR BUY BACK PRICE ON THE CAR, KNOWING WE HAVE A 19 YEAR OLD DRIVING THE VEHICLE. OUR LOCAL MECHANIC HAS SAID THIS IS A VERY UNSAFE CAR AND HE WOULDN'T PUT HIS FAMILY IN IT. JEEP DEALERS DON'T WANT TO FACE THE PROBLEM OR ADDRESS IT. THIS HAS BEEN AN ISSUE FOR OVER A YEAR, BUT BECOMES MORE APPARENT IN SUMMER MONTHS OF HOT WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875483June 21, 2016
ENGINE
THE DIESEL ENGINE JEEP PUT IN GRAND CHEROKEES, THE 3.0 LITRE MERCEDES-BENZ ENGINE, HAS A "SWIRL VALVE" PROBLEM AND HAS SINCE IT TURNED 75,000 MILES. IT CAUSES THE CAR TO NOT ACCELERATE PROPERLY AND IS VERY DANGEROUS WHEN PULLING OUT INTO TRAFFIC AND GOING UP HILLS. IT ALSO MAKES THE GAS MILEAGE TO PLUMMET. REPAIRS WERE TOLD TO ME BY THE DEALER TO BE $5,800. WE CANNOT AFFORD TO REPAIR THIS CAR. THE DEALER TOLD US THE ENGINE WOULD GO 300,000 MILES, NO PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872928June 7, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM). THE DEALER INDICATED THAT THE REPAIR WOULD NOT BE COMPLETED DUE TO THE CONTACT HAVING AN AFTERMARKET AUTO STARTER IN THE VEHICLE. THE DEALER PROVIDED NO RECOMMENDATION AND THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE WHEN THE VEHICLE WOULD BE SCHEDULED FOR A RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872777June 6, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER AFTER THE DEALER COMPLETED A REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM). THE CONTACT WAS NOT EXPERIENCING A FAILURE BEFORE THE RECALL REPAIR WAS COMPLETED. THE MANUFACTURER'S RECALL REMEDY DID NOT PROVIDE A SOLUTION AND THE VEHICLE CONTINUED TO RANDOMLY EXPERIENCE THE SUDDEN LOSS OF POWER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 08/04/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871284May 27, 2016
ENGINE
TOOK IN JAN '15 FOR RECALLS - THEY ONLY FIXED 1 OF THE 3 (I HAD MADE AN APPT FOR ALL) IN DEC '15 IT KEPT LEAVING ME STRANDED AS THE RECALLS HAD NOT BEEN FIXED. THEY FINALLY FIIXED THE OTHER 2 (SERVICE 4 WHEEL DRIVE AND IGNITION SWITCH. I CALLED 3 WEEKS AGO AS IT KEPT SAYING "SERVICE 4 WHEEL DRIVE" AND SEVERAL TIMES SHIFTED ITSELF INTO 4 WHEEL LOW. NOW IT WON'T START AND IS STUCK AGAIN. LESS THAN 60,000 MILES AND IT IS WORTHLESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870517May 24, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865240May 16, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE'S ACCELERATION SEIZED. THE CONTACT HAD TO SHIFT TO NEUTRAL THEN BACK TO DRIVE IN ORDER TO REGAIN ACCELERATION. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE EXPERIENCED THE SAME FAILURE APPROXIMATELY TEN TIMES. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIFTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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