Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10607424July 1, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER INDICATED THAT THE CONTACT WAS NUMBER EIGHTY ON THE LIST AND ONLY FIVE PARTS HAD BEEN SENT TO THE DEALER PER WEEK. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606891June 30, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES), BUT THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606925June 30, 2014
ENGINE
VEHICLE WILL NOT START AND WHEN IT DOES START IT WILL NOT STAY ON LONGER THEN 10 SECONDS. STALLED OUT ON HIGHWAY AND WAS LEFT STRANDED UNTIL THE FOLLOWING DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606411June 27, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), HOWEVER THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606436June 27, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE FUEL COULD BE HEARD MOVING INSIDE THE FUEL TANK. THE CONTACT INDICATED THAT A ABNORMAL SOUND COULD BE HEARD COMING FROM THE FUEL TANK DUE TO THE FUEL MOVING INSIDE THE TANK. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSE THAT THE FUEL TANK NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606132June 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE IN ORDER TO HAVE THE RECALL REPAIRS PERFORMED. THE DEALER WAS NOT ABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605500June 24, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION UNDER NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS NOT AVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605226June 23, 2014
SERVICE BRAKES
I WAS INFORMED OF RECALL FROM THE LOCAL CHICAGO NEWS. CALLED DEALERSHIP FEW WEEKS LATER, BECAUSE I HAD NOT RECEIVED THE RECALL NOTICE VIA MAIL YET. THEY INFORMED ME THAT THEY HAD NOT BEEN GIVEN NOTICE ABOUT IT EITHER. WEEK LATER RECEIVED THE NOTICE IN THE MAIL. WEEK LATER WENT TO DEALERSHIP TO HAVE WORK DONE AND WAS INFORMED THEY DIDN'T HAVE THE PARTS, AND WOULD NOT HAVE THE PARTS UNTIL AUGUST OF 2014. I WENT HOME AND CALLED CHRYSLER AND THEY SAID THAT THE DEALERSHIP SHOULD HAVE THE PARTS IN TWO WEEKS. NOW THREE WEEKS LATER I JUST CALLED THE DEALERSHIP AND THEY STILL DON'T HAVE THE PARTS AND AGAIN WAS TOLD THAT THEY WOULD NOT HAVE THE PARTS UNTIL AUGUST AGAIN. I CALLED CHRYSLER AGAIN AND THEY ONLY SAID THAT MY CASE HAS BEEN ESCALATED AND THAT I WOULD BE INFORMED/CALLED BY DEALER AND/OR CHRYSLER WHEN THE DEALER CAN DO THE WORK. WHAT THE BLANK, BLANK IS GOING ON????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605298June 23, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604660June 20, 2014
ENGINE, ELECTRICAL SYSTEM
THIS IS THE SECOND TIME IN SIX MONTHS THAT I HAVE HAD A MAJOR PROBLEM WITH MY KEY FOB AFFECTING MY ENGINE. I AM AFRAID THIS MAY BE AN IGNITION SWITCH PROBLEM BUT THE DEALER KEEPS TELLING ME IT'S THE KEY FOB BATTERY. THE FIRST TIME MY CAR WOULD NOT START AND THE ENGINE WAS DEAD. THEY REPLACED BOTH KEY FOBS 6 MONTHS AGO AND TOLD ME THEY WERE DEFECTIVE. THIS TIME WHEN I PUSHED THE BUTTON THE ENGINE MADE A SCREECHING RATTLING SOUND, THE ENGINE LIGHT CAME ON AND THE CAR WOULD NOT TURN OFF. EVENTUALLY IT DID AND I TRIED IT AGAIN AND THE SAME THING HAPPENED. THE CAR WAS TOWED 30 MILES TO THE DEALER AND THEY TOLD ME THE KEY FOB BATTERY NEEDED TO BE REPLACED. I ASKED THE SERVICE TECHNICIAN IF THEIR COMPUTER SHOWED THAT MY ENGINE LIGHT CAME ON AND HE AGREED BUT TOLD ME THAT THEY COULD NOT FIND THE PROBLEM, OTHER THAN THE KEY FOB BATTERY. I TOLD THEM BOTH KEY FOBS WERE NEW. I HAVE ONLY HAD THIS CAR FOR 3 YEARS AND IT ONLY HAS 11,605 MILES ON IT. HOW ON EARTH CAN A KEY FOB CAUSE ENGINE PROBLEMS? I MAY NOT BE AN EXPERT ON CARS BUT I'M NOT STUPID. I BELIEVE IT MAY BE SOMETHING TO DO WITH THE IGNITION. I HOPE JEEP FIXES THIS BEFORE THERE ARE ANY ACCIDENTS OR DEATHS. I NOW FEEL I AM FORCED TO PURCHASE AN EXTENDED WARRANTY FOR OVER $2,100.00 BECAUSE I'M AFRAID OF WHAT MIGHT HAPPEN WHEN MY FACTORY WARRANTY EXPIRES NEXT MONTH. I DON'T THINK I WOULD EVER BUY A NEW CAR AGAIN. THE OLD ONES SEEM MORE RELIABLE. I AM AFRAID TO DRIVE THIS CAR NOW, KNOWING IT HAS ELECTRICAL ISSUES THAT THE DEALER CAN'T SEEM TO FIND THE REASONS WHY. KEY FOB BATTERY? I FIND THIS VERY HARD TO ACCEPT. I WOULD LIKE THE OLD KEY IGNITION - I DON'T TRUST THESE PUSH BUTTON IGNITIONS. MY 2011 JEEP IS STILL AT THE DEALER BUT THEY HAVE TOLD ME IT'S READY FOR PICK UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604512June 19, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599087June 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599153June 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED TO SERVICE THE VEHICLE UNDER THE RECALL WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604284June 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER NUMEROUS ATTEMPTS THE IGNITION STARTED. THE FAILURE WAS INTERMITTENT AND BECAME PROGRESSIVELY WORSE OVER A PERIOD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE TOTALLY INTEGRATED CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598838June 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION UNDER NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC), HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598903June 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WOULD NOT BE AVAILABLE AT LEAST 3 MONTHS BECAUSE THE MANUFACTURER WAS ONLY ISSUING ONE SERVICE PART PER WEEK AND THE CONTACT WAS 15 ON A WAITING LIST. THE MANUFACTURER CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE DESCRIBED IN THE RECALL. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598119June 13, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE DEALER INFORMED THE REMEDY PART MAY POSSIBLY BE AVAILABLE IN AUGUST OF 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597845June 12, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I HAVE TRIED TO START MY CAR SEVERAL TIMES WITH JUST CONTINUOUS CRANKING. I CALLED TWO DIFFERENT JEEP DEALERSHIPS AND THEY SAID THEY HAVE NEVER HEARD OF THIS ISSUE BEFORE. YESTERDAY, I WAS DRIVING DOWN THE STREET AT 55 MPH WITH MY 5 MONTH OLD IN THE CAR AFTER DAYCARE- AND MY CAR JUST SHUT OFF WHILE DRIVING AND I ALMOST CRASHED INTO THE PERSON IN FRONT OF ME!!!! VERY SCARY. I HAD TO SWERVE TO MISS THE PERSON IN FRONT OF ME BECAUSE THE BRAKES AND CAR WERE NOT WORKING- JUST COMPLETELY SHUT OFF. I FINALLY GOT IT STARTED AGAIN AND GOT TO A SAFE LOCATION. I THEN HAD IT TOWED. I DID SOME RESEARCH TO FIND THAT THIS IS A VERY COMMON ISSUE WITH 2011 JEEP GRAND CHEROKEES AND CHRYSLER REFUSES TO DO A RECALL ON THIS. ARE THEY INSANE?!!! WE COULD HAVE BEEN IN A SERIOUS ACCIDENT. IF THE CAR IS NOT UNDER WARRANTY- THE PRICE TO FIX THE ISSUE IS $1300+. I JUST PURCHASED THIS CAR IN NOVEMBER OF 2013 BECAUSE I THOUGHT IT WOULD BE SAFE FOR ME AND MY NEW BABY. NOW I HAVE TO DISH OUT $1300 BECAUSE OF A FAULTY PART THAT CHRYSLER REFUSES TO FIX? THEY ARE VERY AWARE OF THE TIPM NOT PERFORMING ON THESE MODELS- PLEASE RESEARCH ALL THE FORUMS THAT TALK ABOUT THIS. THERE IS ALREADY LAWSUITS PENDING. PLEASE ADVISE ON WHAT TO DO AT THIS POINT. I DO NOT HAVE THIS KIND OF MONEY TO FIX A CAR WITH 39000 MILES ON IT. I WILL NEVER PURCHASE A JEEP OR CHRYSLER AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597852June 12, 2014
STEERING
I HAVE EXPERIENCING THE SHUDDER/BUMP FEEL WITH THE STEERING WHEN BUMP OR SUDDEN BRAKE. I CHECK THE ARTICLE IN TBS UNDER STEERING 19-004-11 AND CALL THE DEALER. THEY CHECK ON THE VIN OF MY CAR AND SAID THAT THIS ARTICLE IS APPLY TO MY CAR IN THEIR SYSTEM. I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND SUMMIT WHICH MFD IS IN APRIL 2011. I ALSO MENTIONED THIS ARTICLE AND ISSUE TO THE DEALER. BUT THEY JUST KEPT SAYING THAT THIS IS NOT IN THEIR SYSTEM BASED ON THE VIN ON MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597535June 11, 2014
ELECTRICAL SYSTEM, ENGINE, STEERING
VEHICLE DIES FROM NO REASONS, ALSO FAILS TO START AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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