Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10694672March 16, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY 2012 JEEP GRAND CHEROKEE SUDDENLY BEGAN HAVING PROBLEMS STARTING. SINCE MAR 7TH THERE HAVE BEEN 3 INCIDENTS IN WHICH PRESSING THE START BUTTON CAUSED THE ENGINE TO TURN OVER BUT NOT START. ALL 3 INCIDENTS WERE SITUATIONS IN WHICH I WAS TRYING TO RESTART THE CAR WITHIN 30 MINUTES OF PREVIOUSLY TURNING THE CAR OFF. 2 OF THE 3 INCIDENTS OCCURRED WITHIN 15 MINUTES OF TURNING THE CAR OFF. FOR EXAMPLE, I FORGOT TO BRING AN ITEM WITH ME FROM MY HOUSE, TURNED THE CAR OFF AND WENT IN THE HOUSE TO RETRIEVE THE FORGOTTEN ITEM. THEN, WHEN TRYING TO RESTART THE CAR THE ENGINE WOULD TURN OVER BUT NO IGNITION FROM THE CYLINDERS. SUBSEQUENT REPEATED EFFORTS TO START THE CAR WERE FUTILE, BUT IF I WAITED 30 MINUTES OR MORE THE CAR WOULD START UP. THIS PROBLEM CREATES DIFFICULTY FOR ANYONE DOING A SHORT ERRAND SUCH AS BUYING SOMETHING FROM A CONVENIENCE STORE OR DROPPING THE KIDS OFF FOR SCHOOL. I READ THAT CHRYSLER WILL BE ISSUING A RECALL ON THE FUEL PUMP RELAY, I HOPE THIS HELPS. I AM FILING THIS COMPLAINT TO MAKE SURE MY NAME GETS INCLUDED AMONG THOSE THAT NEED REPAIRS. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693210March 10, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/29/15*CN THE CONSUMER STATED THE RECALL WAS COMPLETED ON APRIL 6, 2015. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693237March 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672091March 10, 2015
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEAT CYLINDER HEAD AND BRAKE SYSTEM RECALL NOTICES ISSUES. *SMD THE CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED PRIOR TO RECEIVING THE RECALL. THE DEALER INFORMED HIM HE WOULD NEED TO PUT DOWN OVER 4100 FOR A DIAGNOSTIC CHECK TO VERIFY THE PROBLEM. THE CONSUMER STATED IT WAS NOT MENTIONED IN THE RECALL. IN FACT, THE RECALL STATED THE DEFECT WOULD BE FIXED FOR FREE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693414March 10, 2015
SERVICE BRAKES
WHEN DRIVING, OFTEN ON HIGHWAYS FOR A WHILE THE BRAKES GET EXTREMELY STIFF FEELING FOR A FEW SECONDS. AFTER A FEW SECONDS THE BRAKES GO BACK TO NORMAL FEELING. WHEN THIS HAPPENS IT FEELS LIKE CAR LOSES BRAKING POWER AND BRAKING FEEL DURING THE STIFF BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693416March 10, 2015
ELECTRICAL SYSTEM
CAR OCCASIONALLY DOES NOT START WHEN THE PUSH BUTTON START IS USED. OTHER TIMES THE CAR GOES INTO A LONG CRANK. THE ONLY WAY TO STOP THIS IS TO CYCLE THROUGH OPTIONS BY PUSHING THE PUSH BUTTON START SEVERAL TIMES AND TRY AGAIN. SOMETIMES THE CAR STARTS, OTHER TIMES I HAVE TO DO THIS SEVERAL TIMES BEFORE THE CAR STARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693094March 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692710March 7, 2015
ELECTRICAL SYSTEM
WHILE DRIVING, MY VEHICLE BEGAN TO SMELL LIKE SMOKE. SOON AFTER, THE PASSENGER SIDE HEADLINER, NEAR THE VISOR WENT INTO FLAMES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10692508March 6, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS:14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692616March 6, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000: (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692231March 5, 2015
ELECTRICAL SYSTEM
GOOD MORNING, I RECEIVED A SAFETY NOTICE (RECALL) PREVIOUSLY SENT TO ME ON/OR ABOUT OCTOBER 2014. I DID PERSONALLY CONTACTED MY DEALER AND FOLLOW UP IN A REGULAR BASIS FOR MONTHS NOW AND THE ANSWER HAS ALWAYS BEEN "WE ARE ON QUEUE WAITING FOR PARTS FROM CHRYSLER". I DO ACKNOWLEDGE THE RECIPT OF THE SECOND NOTICE TODAY MARCH 5TH 2015. WHAT ELSE AM I SUPPOSE TO DO IN ORDER TO HAVE THE SERVICE DONE..?? SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692374March 5, 2015
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ON A RAINY DAY, MY CAR SHUT OF-AT THE TIME I WAS DOING APPROX 50 MPH. I HAD TO PULL OVER TO THE SIDE AND RESTART THE CAR. WHEN I TOOK MY CAR, I WAS INFORMED THERE IS A TIPM ISSUE AND MY COMPUTER NEEDED TO BE REPLACED, COSTING ME OVER $1500. SINCE MY WARRANTY EXPIRED, I HAVE TO PAY OUT OF POCKET. MY HANDS ARE TIED ON THIS ONE, AS IT POTENTIALLY CAN CAUSE A SERIOUS SAFETY ISSUE FOR MY FUTURE. ALSO A PROBLEM WITH THE TIPM, MY CAR HAS FAILED TO START ON APPROX 10 OCCASIONS. IT TAKES ME ABOUT 20 MINUTES TO GET IT TO START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691757March 3, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE WINDSHIELD WIPERS AND WIPER FLUID MOTOR WOULD NOT OPERATE. IN ADDITION, THE DOOR LOCKS HAD STOPPED WORKING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TIPM WAS FAULTY AND NEEDED TO BE REPLACED. THE TIPM WAS REPLACED BUT AFTER RETRIEVING THE VEHICLE, THE BRAKE LIGHTS WOULD INTERMITTENTLY MALFUNCTION AND WOULD NOT ILLUMINATE. ALSO, THE CONTACT MENTIONED THAT WHEN SWITCHING ON THE TURN SIGNAL THE FOG LIGHTS WOULD FLASH ON. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE REPLACEMENT TIPM WAS ALSO FAULTY AND NEEDED TO BE REPROGRAMMED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 55,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691440March 2, 2015
SERVICE BRAKES
I RECEIVED RECALL NOTICE P14 REGARDING THE BRAKE BOOSTER ISSUE IN OR AROUND MAY 2014. I CALLED THE CLOSEST DEALERSHIP TO MY HOUSE AND WAS TOLD THEY WERE TOO BUSY, UNDERSTAFFED, HAD GUYS IN TRAINING AND HAD NO TIME TO FIX THE CAR. THE DEALERSHIP IS ED TOMKO CHRYSLER IN AVON LAKE, OHIO. THEY ASSURED ME THIS WAS NOT A DANGEROUS PROBLEM WITH THE CAR. I ASKED THEM TO CALL ME BACK WHEN THEY HAD TIME TO DO THE WORK AND THEY REFUSED, SAYING IT WAS UP TO ME TO CALL THEM. I CALLED AGAIN IN JULY AND WAS TOLD THE SAME THING. ON FEBRUARY 28, THE BRAKES FAILED WHEN I WAS DRIVING, WHICH CAUSED A SEVERE BRAKE APPLICATION PROBLEM. BY SOME MIRACLE, I AVOIDED A SERIOUS ACCIDENT BY INCHES. I CALLED THE DEALERSHIP IMMEDIATELY BUT WAS TOLD THE SERVICE DEPARTMENT WAS GONE FOR THE DAY. I CALLED ON MONDAY MARCH 2 AND WAS TOLD THAT THE FIRST AVAILABLE APPOINTMENT WOULD BE ON APRIL 21. I EXPLAINED THAT THE CAR WAS UNDRIVEABLE. THE SERVICE MANAGER ONCE AGAIN TOLD ME THAT HE WAS TOO BUSY, UNDERSTAFFED AND HAD GUYS IN TRAINING. THIS WAS ALMOST WORD FOR WORD HIS EXCUSE FROM LAST YEAR. I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE NUMBER 800-853-1403 BUT HUNG UP AFTER 51 MINUTES, HEARING OVER 50 TIMES "THANK YOU FOR HOLDING, YOUR CALL IS IMPORTANT TO US...." THE LIES OF THE DEALERSHIP AND THE INCOMPETENCE OF CHRYSLER COULD HAVE COST ME MY LIFE IF THE BRAKE FAILURE HAD OCCURRED ON THE HIGHWAY. PLEASE TAKE APPROPRIATE ACTION. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690769February 26, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH DURING INCLEMENT WEATHER, THE BRAKES WERE DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10689647February 20, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTICES FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS TO REMEDY THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689657February 20, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, ALL OF THE WARNING LIGHTS ILLUMINATED. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684101February 18, 2015
ENGINE
THE ENGINE WOULD WANT START. REPEATEDLY ATTEMPTED TO START THE ENGINE WITH IT SEEMING TO TURN OVER BUT NOT START. I HAD TO WAIT SEVERAL MINUTES AND RETRY UNTIL THE ENGINE FINALLY DID START. THIS IS THE SECOND OCCURRENCE OF THIS SPORADIC ENGINE START ISSUE. PREVIOUSLY, I TOOK THE CAR TO A MECHANIC AND THEY WERE UNABLE TO REPRODUCE THE ENGINE START ISSUE AFTER MANY ATTEMPTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683854February 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD START INTERMITTENTLY. IN ADDITION, WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND MULTIPLE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIPM NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BACK TO THE MECHANIC WHO DIAGNOSED THAT THE TIPM NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683448February 14, 2015
SUSPENSION, ENGINE, ELECTRICAL SYSTEM
I HAVE HAD MULTIPLE PROBLEMS WITH MY 2012 GRAND CHEROKEE. ALL OF THE EXTERNAL LIGHTS MODULES ---HEADLIGHTS AND TAIL LIGHTS--- WENT OUT AND HAD TO BE REPLACED DUE TO AN ELECTRICAL PROBLEM THEN THE CAR SOMETIMES WOULDN'T START. THE DEALER COULDN'T REPLICATE THE PROBLEM SO TOLD ME THEY COULDN'T DO ANYTHING. FINALLY ONE TIME IT HAPPENED AT THE DEALER AND THEY FIGURED IT WAS A DEFECT IN THE KEYLESS ENTRY THAT WAS READING THE SIGNAL FROM THE KEY FOB. THEN WHEN THEY WERE INSPECTING THE CAR THEY FOUND THE REAR SHOCK WAS LEAKING. THEY ORDERED A NEW PART IN JUNE AND IT WAS FINALLY REPLACED IN OCT AS THE PART WAS ON BACK ORDER. ON A ROUTINE OIL CHANGE THE SERVICE TECH TOLD ME I NEEDED ROUTINE MAINTENANCE CHECK ( 30000 MILES) TO THE TUNE OF $1700 AND WANTED ME TO DO IT RIGHT THEN.. THE DAY AFTER THIS OIL CHANGE THE CHECK ENGINE LIGHT COMES ON. I CALLED THE DEALER. THEY SAID IT WAS PROBABLY BECAUSE I HADN'T DONE MY 30000 MILE CHECK ( THE DAY BEFORE). HE SAID IT COULD BE VARIABLE THINGS BUT PROBABLY A BAD SPARK PLUG THAT NEEDED TO BE REPLACED ( PART OF THE $1700 CHECK HE HAD WANTED ME TO DO). I SAID I HAD OTHER CARS INCLUDING A 2002 JEEP AND I HADN'T HAD TO REPLACE THE SPARK PLUGS AT 30000 MILES. THEN HE REALIZED MY 3.6 L CAR DID NOT NEED SPARK PLUGS CHANGED AT 30000 ---- ONLY THE 5.7 DID. YESTERDAY I CHECKED MY FLUIDS AND SAW THE POWER STEERING FLUID WAS WAY LOW. I CALLED THE DEALER TO SEE IF THIS WAS NORMAL. THE TECH SAID NO--- THE STEERING FLUID WAS IN A CONTAINED SYSTEM AND SHOULD NOT LOOSE FLUID. HE SAID I MUST HAVE A LEAK SOMEWHERE IN THE SYSTEM. HE SAID IT WAS VERY DANGEROUS BUT NOT COVERED UNDER WARRANTY. HE SAID THE ENGINE COULD CATCH FIRE OR I COULD LOOSE STEERING. WHY WOULDN'T THIS BE COVERED UNDER WARRANTY? IT IS DANGEROUS. THE CAR ONLY HAS 36000 MILES AND THIS LEAK SHOULD NOT HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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