Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10702534March 30, 2015
ENGINE AND ENGINE COOLING, POWER TRAIN
I WAS DRIVING ON THE 241 TOLL ROAD UP A STEEP HILL GOING APPROXIMATELY 65 MPH AND THE ENGINE DOWN SHIFTED INTO A LOWER GEAR, THE ENGINE BEGAN REVVING HIGH, THE RPM WENT HIGH, AND I LOST SPEED. I PULLED OFF TO THE SIDE OF THE ROAD. I PUT THE VEHICLE IN PARK WHILE I CALLED MY HUSBAND BECAUSE I DID NOT KNOW WHAT WAS HAPPENING TO THE VEHICLE. I WANTED TO LET HIM KNOW IN CASE I WAS STRANDED ON THE SIDE OF THE ROAD. WE DECIDED WE WANTED TO TRY TO GET THE VEHICLE HOME, IF POSSIBLE. I PUT THE VEHICLE BACK IN DRIVE AND GOT BACK ON THE HIGHWAY AND IT DID NOT DO IT AGAIN AND I MADE IT HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702540March 30, 2015
ELECTRICAL SYSTEM
MULTIPLE TIMES MY VEHICLE WOULD NOT RECOGNIZE THE KEY FOB TO OPEN THE DOORS WHEN GETTING INTO THE VEHICLE, NOR START THE VEHICLE. THE DISPLAY SAYS IT DOES NOT DETECT THE KEY. IT IS IN MY PURSE AND SOMETIMES IT CAN DETECT IT OTHER TIMES IT DOES NOT. WE HAVE REPLACED THE BATTERIES AND THIS STILL CONTINUES TO HAPPEN RANDOMLY. THE BLUETOOTH CONSTANTLY SAYS THE SIGNAL STRENGTH IS WEAK. WHEN I LOOK AT MY PHONE THE SIGNAL STRENGTH IS STRONG ON THE PHONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702542March 30, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN
3/28/2015 (20,924 MILES): THIS IS THE SECOND TIME MY 2012 JEEP GRAND CHEROKEE HAS STALLED WHEN I PUT IT IN REVERSE AFTER STARTING. I STARTED THE JEEP AND PUT IT IN REVERSE AND I BEGAN TO BACK OUT OF A PARKING SPACE AND IT STALLED. HOWEVER, WHEN I LOOKED AT THE DISPLAY SHOWED THAT THE JEEP WAS IN PARK, HOWEVER THE SHIFT LEVER WAS STILL IN REVERSE, AND THE RADIO WAS STILL ON LIKE THE CAR ELECTRONICS WERE ON. I MOVED THE SHIFT LEVER BACK INTO PARK. I PUSHED THE START/STOP BUTTON BUT I COULD NOT GET THE VEHICLE INSTRUMENTS OR RADIO TO SHUT OFF. I TRIED SEVERAL ATTEMPTS TO START THE VEHICLE, HOWEVER IT JUST CLICKED ONCE AND THE STARTER DID NOT ENGAGE. WHILE MY FOOT WAS ON THE BRAKE, I PUT THE GEAR SHIFT IN REVERSE AND THEN BACK INTO PARK. I AGAIN TRIED TO PUSH THE START/STOP BUTTON AND THIS TIME IT JUST KEPT CRANKING BUT FAILED TO START. THE VEHICLE STARTED TO ROLL WHILE THE DASH DISPLAYED P AND I WAS IN A LEVEL PARKING LOT. WHEN I STEPPED ON THE BRAKES THEY WERE HARD TO PRESS. I USED MY PHONE TO CALL MOSS BROS SERVICE AND THEY TRANSFERRED ME TO THE MOSS MOTORS RIVERSIDE, CA SERVICE CENTER. I EXPLAINED MY SITUATION BUT ALL SERVICE ADVISORS WERE BUSY. I WAITED ON THE LINE FOR OVER 11 MINUTES AND SOMEONE CAME BACK ON THE LINE AND TOLD ME THAT SOMEONE WOULD CALL ME BACK. SEE CALL LOG FROM PHONE RECORDS BELOW. I EXPLAINED TO THE OPERATOR THAT IF I COULD NOT GET THE VEHICLE TO TURN OFF THAT THE BATTERY WOULD EVENTUALLY GO DEAD. AFTER WAITING ON HOLD ALL THIS TIME I ATTEMPTED TO PUSH THE START/STOP BUTTON ONE MORE TIME AND THIS TIME ALL CONTROLS SEEM TO SHUT OFF. I PUSHED THE START/STOP BUTTON AGAIN AND THE VEHICLE DID START THIS TIME. (DATETIMEPHONE #DESTINATIONMINUTES USED / 03/28/157:33 AM855-777-2770TOLL FREE CALL,11.0 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702134March 27, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE ONE REMEDY PART WAS BEING DISTRIBUTED AT A TIME TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701850March 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED AND STATED THAT THE MANUFACTURER HAD NOT SENT THE PARTS AT THE TIME OF THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701855March 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED, BUT THE MANUFACTURER NEVER SENT THE PART. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701919March 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701769March 25, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701356March 24, 2015
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
BLIND SPOT DETECTION SENSORS FAILED ON BOTH SIDES. HAD TO TURN SYSTEM OFF BECAUSE IT CONSTANTLY TOLD ME IT HAS FAILED. DEALER SAID $2000+ TO FIX. LUCKILY I HAD EXTENDED WARRANTY AND ONLY COST $100 HOWEVER A THREE OLD CAR WITH JUST OVER 50,000 MILES SHOULDN'T HAVE THESE ISSUES. IT SOUNDS LIKE THERE'S A PROBLEM WITH THESE DEVICES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701223March 23, 2015
STEERING, FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING, LATCHES/LOCKS/LINKAGES
HAVING THE JEEP SERVICES FOR A BROKEN CHAIR RAIL ($1200!) AND THEY TOLD ME THE POWER STEERING RESERVOIR WAS EMPTY AND THE POWER STEERING PUMP, RESERVOIR, RACK AND PINION AND HOSES WILL NEED TO BE REPLACED FOR ANOTHER $2350! I'VE READ THAT THIS VEHICLE HAS A HISTORY OF THIS AND HAS CREATED A FIRE HAZARD. THIS CAR IS NOT 3 YEARS OLD AND HAS HAD FUEL PUMP, WATER PUMP, REAR LATCH LOCK AND MULTIPLE RECALLS ON OTHER ITEMS. DEALERSHIP IS RAKING IN THE CASH; IT VERY UPSETTING FOR SOMEONE WHO REALLY WANTS TO BUY AMERICAN MADE VEHICLES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701057March 23, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700979March 22, 2015
SERVICE BRAKES
AS I WAS BACKING OUT OF MY DRIVEWAY TODAY MY BRAKES FAILED, AND WHEN I SAY FAILED I MEAN I HAD NO BRAKES AT ALL. I CANNOT TELL YOU HOW FRIGHTENING THIS WAS. I MANAGED TO STOP THE CAR BY SHIFTING IT BACK INTO PARK. I WAS ABLE TO DO THIS BECAUSE I WAS NOT GOING VERY FAST. SINCE 2/12 (TIME OF PURCHASE) UNTIL 8/14 I HAVE RECEIVED 3 RECALLS (CYLINDER MISFIRE, BRAKE BOOSTER AND SUN VISOR WIRING) ON THIS BRAND NEW VEHICLE! I RECEIVED THE BRAKE BOOSTER RECALL IN THE SUMMER OF 2014. IT TOOK A FEW MONTHS TO GET AN APPOINTMENT TO HAVE IT FIXED BECAUSE OF LACK OF PARTS IN STOCK. I FINALLY GOT AN APPOINTMENT ON 10/8/14 AT KELLY JEEP, LYNNFIELD, MA (PLACE OF PURCHASE) TO HAVE BOTH THE BRAKE BOOSTER AND THE SUN VISOR WIRING REPAIRED. THE CYLINDER MISFIRE WAS REPAIRED BEFORE THIS TIME AND BEFORE I ACTUALLY RECEIVED THE RECALL BECAUSE OF PROBLEMS I WAS HAVING WITH THE ENGINE. AFTER THE BRAKES FAILING ME TODAY, I AM GRATEFUL THAT I WAS NOT ON THE STREET/HIGHWAY, THAT NONE OF MY CHILDREN WERE DRIVING THE CAR OR I WAS NOT DRIVING SOMEONE ELSE'S CHILD IN A CARPOOL. THIS DOES NOT CHANGE THE FACT THAT IF THE BRAKES FAILED JUST A COUPLE OF MINUTES LATER I COULD HAVE BEEN KILLED OR EVEN WORSE, HAVE KILLED SOMEONE ELSE, FOR THE FAILURE OF THE BRAKE BOOSTER THAT WAS SUPPOSEDLY FIXED ON 10/8/14. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700573March 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700669March 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V634000 (ELECTRICAL SYSTEM) WAS RECEIVED IN NOVEMBER OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700692March 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700780March 20, 2015
ELECTRICAL SYSTEM
I HAVE HAD MY GRAND CHEROKEE FOR 1.5 YRS AND HAVE HAD AN INTERMITTENT START ISSUE SINCE I GOT IT. IT STARTED OUT ONCE OR TWICE EVERY COUPLE MONTHS. IN THE LAST 3 WEEKS IT WILL NOT START FOR ME MULTIPLE TIMES PER DAY. THIS IS A VERY ANNOYING PROBLEM AND I HAD IT AT A DEALER FOR 2 DAYS AND THEY CAN'T GET IT TO DUPLICATE. THE ALTERNATOR RECALL WAS PERFORMED AND THEY ALSO ADDED THE EXTERNAL FUEL PUMP RELAY OUTSIDE OF THE TIPM. THEY FAIL TO ACKNOWLEDGE ANY SORT OF PROBLEM BECAUSE MY VEHICLE HAS NO CODES WHEN THEY RUN DIAGNOSTICS ON IT. SINCE THEY HAVE ADDED THIS EXTERNAL FUEL PUMP RELAY (WHICH I SEE IS GOING TO BE IN A RECALL) THE VEHICLE WOULD NOT START AFTER I MADE MY FIRST STOP AND SHUT TE VEHICLE OFF. THIS HAPPENED RIGHT AFTER I LEFT THE DEALER. THE DEALER HAS PROVIDED ME WITH NO RESOLUTION AND WILL NOT DO ANYTHING FURTHER UNTIL THEY GET THEIR CODES IN THE DIAGNOSTICS. MY VEHICLE IS AN EARLY MODEL 2012 AND THE DEALER EVEN LOOKED AT MY TIPM AND COMPARED TO A 2011 TIPM, IT WAS THE SAME TIPM IN MY VEHICLE COMPARED TO THE 2011 MODEL. I WISH FIAT/CHRYSLER WOULD GET IT TOGETHER AND RECOGNIZE THIS PROBLEM IN OTHER MODEL YEARS BESIDES THE ONES RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693506March 19, 2015
ELECTRICAL SYSTEM
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ALTERNATOR PROBLEMS. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE. THE CONSUMER REFERENCED RECALL # 14V634000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682274March 19, 2015
ELECTRICAL SYSTEM
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ALTERNATOR FAILURE RECALL NOTICE REPAIRS AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER REFERENCED RECALL # 14V634000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694780March 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694807March 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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