Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10075968July 30, 2004
SERVICE BRAKES, HYDRAULIC
THERE IS A PULSATION IN THE BRAKE PEDAL UPON DEPRESSION PULSATION OCCURRED BECAUSE THE BRAKE ROTORS WARPED DUE TO A DESIGN FLAW IN THE BRAKES, PER THE DEALERSHIP. THE BRAKE ROTORS AND CALIPERS WERE REPLACED BUT THE PROBLEM RECURRED. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083753July 29, 2004
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
WHILE TURNING AT ANY SPEED DRIVER HEARD A LOUD NOISE COMING FROM THE STEERING WHEEL. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION NUMEROUS TIME, AND MECHANIC REPLACED THE HOSE ONCE, BUT PROBLEM RECURRED. HOWEVER, MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082197July 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE CONSUMER WAS DRIVING THE VEHICLE WHEN THE BRAKES BEGAN TO PULSATE WHEN PUMPED. THE VEHICLE WAS TAKEN TO THE DEALER THE PADS WERE REPLACED THE PADS AND THE ROTORS BECAUSE OF A SEAL LEAK. THEY ALSO INDICATED THAT THE BRAKES WERE NOT PUT ON PROPERLY. THE SAME PROBLEM EXISTS AGAIN AND THEY SAID THAT THE ROTORS NEED TO BE REPLACED AGAIN. THE MANUFACTURE HAS BEEN CONTACTED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081807July 13, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER WAS NOT BLOWING COLD AIR. DEALERSHIP SERVICED VEHICLE. AND TECHNICIAN NOTICED THAT EVAPORATOR CORE MALFUNCTIONED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081003July 13, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE FRONT WHEELS SHIMMIED VIOLENTLY AT HIGHWAY SPEEDS WHEN BRAKES ARE APPLIED. VEHICLE HAS ONLY 20,000 MILES AND IS A 2002. DEALER SAYS NOT UNDER WARRANTY EVEN THOUGH IT HAS A 3YR, 36,000 BUMPER TO BUMPER WARRANTY. DEALER STATED FRONT ROTORS ARE WARPED AND NEED REPLACED AT MY COST. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080665July 9, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
CALIPERS, ROTORS, PADS. THIS IS AT LEAST THE 3RD TIME I HAVE HAD TO HAVE MY BRAKES TOTALLY REPAIRED SINCE I PURCHASED MY 2002 JEEP GRAND CHEROKEE LARADO NEW IN 9/2001. I AM A "HIGHWAY" DRIVER SO I USE MY BRAKES VERY LITTLE. I HAVE HAD WARPED, SCORED, BLUE ROTORS SEVERAL TIMES, GLAZED PADS AND STICKING CALIPERS. I AM NOT THE ONLY PERSON WITH THIS PROBLEM. MANY, MANY OTHERS HAVE LISTED THE SAME PROBLEMS WITH THEIR SIMILIAR VEHICLES. MY SERVICE DEPARTMENT SAY "IT IS THE NATURE OF THE BEAST". THIS IS NOT A GOOD REASON FOR THESE FAILURES. THERE HAS BEEN NO RECALL ON THIS SUBJECT AND I FEEL IT IS TIME THAT THERE IS ONE. I HAVE HAD SEVERAL "NEAR WRECKS" WHILE BRAKING DUE TO ONE OR THE OTHER SIDE "GRABBING" OR TAKING FOREVER TO STOP. (NOT SPEEDING) I WANT AND NEED RESULTS! I HAVE AN EXTENDED WARRANTY BUT THAT TAKES CARE OF THE CALIPERS BUT NOT THE ROTORS OR PADS THAT HAVE BEEN DAMAGED BY THE CALIPERS. DUH! DOES THAT SOUND RIGHT? HELP!!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081494July 7, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
WHILE DRIVING AT AN UNDETERMINED SPEED VEHICLE STALLED. THIS CAUSED CONSUMER TO DRIFT TO THE SIDE OF THE ROAD. MECHANIC DETERMINED THAT THE RADIATOR PLASTIC FAN FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078977June 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PULSATION SENSATION WHILE BRAKING. FIRST NOTICED BETWEEN 6000 -8000 MILES AND LESS THAN 12 MONTHS. DEALERSHIP SAID NOTHING WRONG. APPROX 10000 MILES AND OVER 12 MONTHS DEALERSHIP REPLACED WARPED FRONT ROTORS. NO CHARGE THIS TIME. APPROX 15700 MILES AND 16 MONTHS DEALERSHIP AGAIN REPLLACED WARPED FRONT ROTORS. CHARGED FOR 12 MONTHS/12000 MILE WARRANTY. DEALERSHIP ADMITTED THIS WAS A COMMON PROBLEM ON VEHICLE. NO PERMANENT SOLUTION OFFERED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078953June 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VIBRATION IN BRAKES...WEAK BRAKES. I HAVE HAD THEM RESURFACED AT 26,000 AND NOW NEED TO HAVE THE ROTORS REPLACED AT 32,000. I HAVE ALREADY BEEN TOLD THAT THIS WILL NOT CORRECT THE PROBLEM AND THAT MY BRAKES WILL NEED TO BE COMPLETELY REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078958June 28, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKES HAVE ALWAYS BEEN WEAK, HOWEVER AT 26,000 MILES I HAD TO HAVE THE BRAKES RESURFACED. MY MECHANIC HAS THE SAME VEHICLE AND HE TOLD ME THAT THIS WAS A DEFECT WITH THE BRAKE SYSTEM, AND THAT EVENTUALLY THE BRAKE SYSTEM WOULD HAVE TO BE REPLACED. NOW AT 33,000 I NEED TO HAVE THE ROTORS REPLACED. I HAVE BEEN TOLD EVERY FEW THOUSAND MILES I WOULD HAVE THE SAME PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078778June 24, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT APPROXIMATELY 30,000 MILES, THE VEHICLE DEVELOPED A VIBRATION/PULSATION DURING MODERATE BRAKING. THE DEALER SAID THERE WAS A SERVICE BULLETIN ON THIS PROBLEM AND REPLACED CALIPERS, PADS AND ROTORS. AT 50,000 MILES THE PROBLEM RETURNED. THIS TIME, THE DEALER SAID IT WAS MY PROBLEM, AND THEY COULD DO NOTHING ABOUT IT OTHER THAN TURNING THE ROTORS. THE PROBLEM DISSIPATED SOMEWHAT AFTER HAVING THE ROTORS TURNED, BUT HAS RETURNED AND IS MORE PRONOUNCED AT 53,000 MILES. THE VEHICLE CAN BE SOMEWHAT DIFFICULT TO CONTROL AT HIGHWAY SPEEDS DURING MODERATE TO HARD BRAKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079802June 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 JEEP GRAND CHEROKEE FRONT ROTOR PROBLEMS.*MR THE VEHICLES ROTORS HAVE BEEN REPLACED THREE TIMES IN 25 MONTHS DUE TO ROTOR DEGRADATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073699June 23, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
INTERMITTENTLY CONSUMER WAS UNABLE TO TURN THE KEY IN THE IGNITION SWITCH. THE CONSUMER ALSO SAW SPARKS COMING FROM THE IGNITION SWITCH. THE DEALERSHIP WAS NOTIFIED BUT DID NOT RESOLVE THE PROBLEM. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079661June 22, 2004
VEHICLE SPEED CONTROL
CONSUMER NOTICED THAT WHILE BRAKE PEDAL WAS DEPRESSED REAR WHEELS SPUN AND VEHICLE SURGED FORWARD, RPMS IDLED HIGH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075389June 14, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT ROTORS FAILING, 2002 JEEP GRAND CHEROKEE, 35,000 MILES,3RD SET ROTORS, THERE IS RECALL ON JEEPS PRIOR TO 2000 FOR SAME(SEE BELOW),NOT FIXED, VIBRATION OF FRONT END ON DOWNHILL WHEN BRAKES APPLIED, VEHICLE HARD TO SLOW/ VIBRATION. ROTORS, CALIPERS & BRAKES REPLACED 3/5/2003 @ 18,500 MILES. REPLACED AGAIN MAY 2004 @ 35,000 MILES. RECALL SHOULD APPLY UNTIL PROBLEM IS RESOLVED, THERE IS NO RESOLUTION TO DATE. MY JEEP WAS MFG IN JAN 2002, BEFORE A SERVICE BULLETIN AUTHORIZING REPLACEMENT OF ROTORS, CALIPERS & BRAKES. SINCE THERE IS NO FIX AT THIS TIME, IT WOULD SEEM THE COMPANY IS RESPONSIBLE FOR ALL REPAIRS CONNECTED TO THE ABOVE PROBLEM UNTIL A RESOLUTION IS ACHIEVED. DAIMLERCHRYSLER CORPORATION MODELS: JEEP CHEROKEE YEARS: 1996-1999 JEEP GRAND CHEROKEE YEARS: 1996-1998 NUMBER INVOLVED: 637,973 DATES OF MANUFACTURE: JULY 1995 - OCTOBER 1998 DEFECT: ON CERTAIN MULTIPURPOSE VEHICLES, THE FRONT DISC BRAKE ROTORS COULD EXPERIENCE SEVERE CORROSION IF OPERATED FOR AN EXTENSIVE PERIOD IN CERTAIN "SALT BELT" STATES. IF THE ROTORS ARE NOT REPLACED BEFORE THIS OCCURS, THE CORROSION COULD EVENTUALLY COMPROMISE THE STRUCTURAL INTEGRITY OF THE HUB SECTION OF THE ROTOR. THE REDUCED STRENGTH OF THIS ROTOR COULD ALLOW THE CAST IRON WEAR SURFACE TO SEPARATE FROM THE HUB, REDUCING THE BRAKE EFFECTIVENESS OF THE VEHICLE. VEHICLES INCLUDED IN THE RECALL WERE ORIGINALLY SOLD IN, OR ARE CURRENTLY REGISTERED IN, THE STATES OF CONNECTICUT, ILLINOIS, INDIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, OR WISCONSIN, AND THE DISTRICT OF COLUMBIA. REMEDY: DEALERS WILL REPLACE THE ROTORS WITH ROTORS THAT UTILIZE A STAINLESS STEEL HUB SECTION.THE MANUFACTURER HAS REPORTED THAT OWNER NOTIFICATION BEGAN JUNE 5, 2000. *AK .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075047June 9, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I FIRST BOUGHT A 2000 JEEP GC. EXCESSIVE AND VIOLENT VIBRATION WHEN BRAKING ALMOST CAUSED AN ACCIDENT. DEALER REPLACED ROTORS AT 5K MILES AT NO CHARGE AND SAID IT WAS A KNOWN DEFECT IN GCS. LATER I BOUGHT A 2002 JEEP FROM SAME DEALER. I ASKED IF PROBLEM WAS CORRECTED AND DEALER SAID YES. AT 15K MILES, SAME EXCESSIVE VIBRATION CAUSED AN ACCIDENT. DEALER ACKNOWLEDGED IT WAS THE SAME DEFECT AND REPLACED ROTORS AT NO CHARGE. SAME PROBLEM OCCURRED AGAIN AT 38K MILES. DEALER RESURFACED ROTORS BUT CHARGED FULL PRICE. HE ASKED ME TO COMPLAIN TO CHRYSLER DIRECTLY. I SENT A COMPLAINT TO CHRYSLER IN EVERY INSTANCE BUT NEVER HEARD BACK. CHRYSLER SHOULD CORRECT THIS PROBLEM AND MAKE THESE REPAIRS AT NO CHARGE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10075953June 9, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS WARPED PREMATURELY. AS A RESULT, WHEN APPLYING BRAKES EXTENDED STOPPING DISTANCE OCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075054June 9, 2004
SERVICE BRAKES, HYDRAULIC
I RECENTLY HAD MY 2002 JEEP GRAND CHEROKEE ROTORS REPLACED AT ABOUT 20,000 MILES DUE TO SEVERE SHIMMERS IN MY STEERING COLUMN WHEN THE BRAKES WERE APPLIED.T ALL STARTED AT ABOUT 12,000 MILES. NOW I HAVE 25,000 MILES AND THE SHIM IS STARTING ONCE AGAIN JEEP MUST INSTALL THE LOWEST QUALITY ROTORS ON THE MARKET AND ITS NOT SAFE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073247May 27, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:WHEEL CYLINDERS
FOR THE PAST MONTH, MY STEERING SHIMMIES AND VIBRATES WHILE BRAKING.I ALMOST HAVE TO FLOOR THE BRAKES TO SLOW DOWN OR STOP. I FEEL A MAJOR DIFFERENCE IN MY BRAKES OVER THE PAST MONTH. I HAVE CONTACTED A JEEP DEALORSHIP AND AM TAKING IT THERE ON MAY 28, 04 TO HAVE IT LOOKED AT. *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072396May 11, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
MAY 11, 2004 DEAR SIR OR MADAM: I AM WRITING THIS LETTER WITH REGARDS TO MY GRAND CHEROKEE LAREDO 2002, VIN #[XXX] AND FILE #[XXX]. IN DECEMBER OF 2003, I PULLED INTO A CHRYSLER SERVICE CENTER TO HAVE MY TRUCK SERVICED IN NJ, BECAUSE IT WAS DRIVING IMPROPERLY, AND NOT GETTING UP TO ITS NORMAL SPEED PROPERLY. I DID NOT KNOW WHAT THE PROBLEM WAS UNTIL A CHRYSLER JEEP DEALER IDENTIFIED THE TRUCK AS HAVING TRANSMISSION PROBLEMS. AT THE TIME THE TRUCK ONLY HAD 35,000 MILES ON IT. SINCE I WAS UNABLE GET ANY ASSISTANCE WITH MY VEHICLE FROM CHRYSLER, I WAS FORCED TO CALL AAA, A RELIABLE SERVICE AND PROVIDER TO TOW MY TRUCK. WHEN THE AAA TOW MAN ARRIVED HE INFORMED ME THAT I HAD A PROBLEM WITH MY SHIFT GEAR/TRANSMISSION. I IMMEDIATELY RESPONDED WITH GREAT SKEPTICISM, AS CHRYSLER'S SERVICE REPRESENTATIVES ASSURED ME THAT I NO LONGER SHOULD EXPERIENCE ANY PROBLEMS WITH MY TRANSMISSION. THE AAA REPRESENTATIVE WHOM WAS SENT TO TOW MY TRUCK MANAGED TO GET MY TRUCK STARTED AND I WAS ON MY WAY ONCE MORE. THE NEXT DAY I RETURNED TO THE DEALERSHIP AND TOLD THEM OF THE RECENT PROBLEMS I WAS EXPERIENCING AND IMMEDIATELY THEY CHECKED THE TRUCK IN. WHEN THE TRUCK WAS BEING CHECKED I NOTIFIED THE MECHANIC THAT THE TRUCK WOULD ONLY START IN NEUTRAL. I ALSO BROUGHT IT TO THEIR ATTENTION; A NEW PROBLEM THAT THE TRUCK WAS EXPERIENCING. THE TRUCK ROLLED BACKWARDS AND FORWARDS WHILE IN THE PARKING GEAR. AT THIS POINT, AS A VALUED CONSUMER, I WOULD LIKE TO RETURN THIS TRUCK WITH NO PENALTIES, BE REIMBURSED FOR THE CAR RENTAL AND POSSIBLY CONTINUE A LEASE ON ANOTHER VEHICLE OTHER THAN A CHEROKEE. I AM DISAPPOINTED AND FEEL MY LIFE AND SAFETY IS BEING JEOPARDIZED IF I AM TO CONTINUE TO DRIVE THIS VEHICLE. PLEASE CONSIDER THIS LETTER AS A FORMAL AFFIRMATION OF COGNIZANCE! SINCERELY, [XXX] UPDATED 07/26/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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