Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#750313August 13, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
PULSATING IN BRAKE PEDAL ON LOW SPEED, VIBRATIONS AT HIGH SPEEDS, AND CONSTANT SQUEAKING, OCCURED AT APPX. 9,000 MILES. FRONT BRAKES AND ROTORS REPLACED AT 13,000 MILES. DEALER INDICATES BRAKES ARE FINE BUT THE PROBLEMS CONTINUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750320August 13, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS HAD TO BE REWORKED AT 10,000 MILES AN AND NOW MUST BE DONE AGAIN AT 15,000. DEALER SAID WILL ONLY COVER WHEN UNDER 12,000, KNOWN PROBLEM AND CHRYSLER FAILS TO ACKNOWLEDGE. WILL COST ME $350.00 EVERY 5-8,000 MILES? COULD BE A SAFETY ISSUE, STEERING WHEEL PULSATES A LOT WHEN THE ROTORS FINALLY GET REAL BAD. CHRYSLER SHOULD FIND AND FIX THIS PROBLEM. $30,000 VEHICLE AND WILL NEED ROTORS EVERY 5-8,000 MILES? ? ?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750261August 12, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I PULLED MY JEEP OUT OF THE GARAGE, WHILE IDLING, I GOT OUT TO GO BEHIND THE JEEP TO CLOSE THE GARAGE DOOR, WHEN THE TRANSMISSION JUMPED OUT OF PARK INTO REVERSE. I WAS HIT AND THROWN TO THE BACK OF THE GARAGE RECEIVING MANY BRUISES AND SCRATCHES. I THEN WENT TO THE EMERGENCY ROOM AND WAS CHECKED OUT. MY INSURANCE AGENT CAME THE NEXT DAY AND FILED A REPORT OF THE ACCIDENT . THE DEALER FROM WHERE I PURCHASED THE JEEP WAS NOTIFIED OF THE ACCIDENT. THE DAMAGE TO THE JEEP, TO THE GARAGE AND ITS CONTENTS WAS IN EXCESS OF $7000.00. IN AUGUST 2001, I SAW ON CNN NEWS JEEP GRAND CHEROKEE'S WERE BEING REPORTED FOR TRANSMISSIONS SLIPPING OUT OF GEAR. I WANTED TO REPORT MINE AS WELL. THANK-YOU RICKY AND NANCY GERRIN 8-13-01. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#562471August 9, 2001
VEHICLE SPEED CONTROL
THE VEHICLE WAS IN A PARKING LOT, WHEN THE DRIVER PUT THE VEHICLE INTO GEAR IT SUDDENLY SURGED FORWARD STRIKING A BUILDING RESULTING IN INTEROIR AND EXTERIOR DAMAGE (KENTUCKY UNIFORM POLICE TRAFFIC COLLISION REPORT). *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750152August 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CAR WAS IDLING IN PARK WHILE DRIVER STEPPED OUT OF VECHILE MOMENTARILY. CAR STARTED GOING IN REVERSE AND HIT CAR APPROX. 12FT BEHIND IT CAUSING THE OTHER VEHICLE TO BE FLAT BED TOWED OFF PREMISES FOR EXTENSIVE DAMAGE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750121August 8, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THE SHIFTER BUTTON WILL NOT RELEASE, WHICH INDICATES THE VEHCILE IS IN PARK. THE AUTOMOBILE WAS NEVER LEFT RUNNING, BUT THE OPERATOR COULD NOT REMOVE THE KEY AS THE MECHANISMS INDICATED THAT THE CAR WAS NOT IN PARK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750125August 8, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
ROTORS WARPED DUE HEAT BUILDUP FROM CONSTANT PAD CONTACT -- SERVICE ADVISOR RECOMMENDS A NEW PAD TYPE WHICH IS SUPPOSED TO STAY AWAY FROM ROTOR. OBVIOUS MANUFACTURER QUALITY FAILURE RESULTING IN SAFETY COMPONENT DEFECT. READ YOUR ODI FILES, THIS IS GETTING RIDICULOUS. RECALL NOW!!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893827August 8, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, STRUCTURE:BODY:DOOR
WHEN BRAKES ARE APPLIED THEY WOULD SHIMMY, BUT VEHICLE COULD STOP. HAD TAKEN VEHICLE TO DEALERSHIP, AND MECHANIC MACHINED ROTORS AND REPLACED PADS. ON 12 FEB 01, AFTER 9,834 MILES, SHIMMING PROBLEM WITH BRAKES RETURNED. TOOK BACK TO DEALERSHIP, AND MECHANIC REPLACED BOTH FRONT ROTORS. ON 07 AUG 01 AT 14,142 MILES, SHIMMYING PROBLEM RETURNED AGAIN. SAME REPLACEMENT WAS DONE. ROTORS NOT UNDER ANY WARRANTIES.*AK CONSUMER ALSO STATED THAT LEFT FRONT DOOR WAS MAKING A NOISE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893856August 8, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
HAD VEHICLE PARKED IN DRIVEWAY WITH BOTH LEFT SIDE DOORS OPEN. WAS TAKING CHILD OUT OF VEHICLE WHEN SHIFT LEVER POPPED OUT OF PARK INTO REVERSE AND STARTED TO ROLL BACKWARDS DOWN THE DRIVEWAY. VEHICLE HIT A NEIGHBOR'S VEHICLE. NO INJURIES.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#562386August 7, 2001
POWER TRAIN:MANUAL TRANSMISSION
THE TRANSMISSION FUNCTIONS IMPROPERY, AT LOW SPEEDS THE TRANSMISSION CAN UNEXPECTEDLY DOWN SHIFT CAUSING THE VEHICLE TO SLOW AT A RAPID RATE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562387August 7, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
VEHICLE BEGAN TO EXPERIENCE VIBRATIONS AND PULSATIONS IN STEERING WHEEL AND BRAKE PEDAL, CONSUMER TOOK VEHICLE INTO DEALERSHIP, AND ALL FOUR ROTORS WERE REPLACED AS WELL THE FRONT BRAKE PADS, HOWEVER 10,000 MILES LATER FRONT ROTORS WERE WARPED AGAIN, CONSUMER EXPERIENCED PROBLEM FOR A THIRD TIME.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750020August 7, 2001
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
I PICKED UP MY VEHICLE DURING LUNCH AND NOTICED THE NOISE EN ROUTE TO AIRPORT (TRAVEL FOR WORK). 72 HOURS HAD LAPSED BEFORE MY RETURN DATE. THE CAR KEPT MAKING A "REVVING" NOISE AND TICKED/CLICKED IF I DID NOT PUSH THE GAS PEDAL DOWN TO ACCELERATE QUICKLY. IT STILL MAKES THAT NOISE AND THE TRANSMISSION (I WAS TOLD BY A NON JEEP MECHANIC) SOUNDS LIKE IT IS WINDING UP FAST EVEN THOUGH THE CAR IS MOVING SLOW (LIKE A 10 SPEED BICYCLE DOES WHEN YOU HAVE THE GEARS ADJUSTED INCORRECTLY). I CALLED THE DEALERSHIP WHEN I RETURNED AND I WAS TOLD THAT I NEEDED TO BREAK IN THE VEHICLE BECAUSE IT HAD LESS THAN 100 MILES. I ALSO REPORTED THE NOISE ON TWO OCCASIONS TO A DEALERSHIP IN NEW BRITAIN,CT WHEN GETTING MFG SUGGESTED SERVICE (DOCUMENTED ON THEIR SVC FORMS). THE 4 WHEEL DRIVE GEAR ALSO WAS STUCK BUT LOOSENED UP AFTER SEVERAL USES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893677August 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE IDLING IN PARK VEHICLE JUMPED INTO REVERSE, RESULTING IN A COLLISION. DEALER INSPECTED VEHICLE.*AK CONSUMER STATES THIS HAPPENED ON TWO DIFFERENT OCCASIONS, DEALER CAN NOT FIND ANY PROBLEMS. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#893716August 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN TRANSMISSION IS TRYING TO SHIFT INTO ANOTHER GEAR, WOULD MAKE A CLUNKING NOISE. HAVE TAKEN VEHICLE TO DEALERSHIP 6 TIMES FOR THE PROBLEM. MECHANIC HAD INDICATED THAT NOISE COULD NOT BE LOCATED , INFORMED OWNER ALL JEEPS MAKE CLUNKING NOISES. AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893456August 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE ON SIDE OF THE ROAD CONSUMER LEFT VEHICLE RUNNING IN PARK. ABOUT 2 MINUTES LATER, VEHICLE HAD JUMPED IN REVERSE AND STARTED TO ROLL DOWN THE HILL. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK WHILE DRIVING THE VEHICLE JUMPED FROM DRIVE TO NEUTRAL, THE DEALER HAS BEEN UNABLE TO FIND THE PROBLEM. NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#893580August 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE STOPPING AT LIGHT VEHICLE JUMPED FROM DRIVE TO REVERSE AND BRAKES LOCKED. CONTACED DEALER, AND DEALER STATED NOTHING TO BE DONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893584August 6, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH, POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE JUMPED OUT OF GEAR FROM PARK TO REVERSE, ACCELERATING ALMOST 30 MPH. DEALER PREVIOUSLY REPLACED TRANSMISSION FOR "IT WAS NOT GROUNDED PROPERLY". PLEASE ADD ADDITIONAL INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749873August 5, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WILL NOT SHIFT INTO PARK. WHEN YOU SHIFT INTO PARK, THEN RELEASE THE SHIFTER, THE SHIFTER MOVES BACKWARD INTO PARK. VERY DANGEROUS. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749868August 5, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
SEVERE SHAKING IN STEERING WHEN BRAKE APPLIED STARTED AROUND 17000 MILES, WHEN VEHICLE PUT IN REVERSE IT HESITATES AND ALMOST STALLS THEN ALL OF THE SUDDEN TAKES OFF IN REVERSE ACTUALLY SPINNING TIRES, VEHICLE PULLS HEAVILY TO RIGHT, DEALER CLAIMED IT WAS DUE TO THE CROWN IN ROADS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749800August 4, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, SEATS
THIS JEEP HAS NUMEROUS PROBLEMS AND HAS BEEN TO THE DEALERSHIP FOR SERVICE 4 TIME AND THEY HAVE FAILED TO REPAIR EVEN 1 OF OUR COMPLAINTS. ALL COMPLAINTS OTHER THAN THE PULL TO THE RIGHT HAVE BEEN DISMISSED WITH THE EXPLANATION OF CAN NOT DUPLICATE. THEY HAVE TRIED TO REPAIR THE PULL TO THE RIGHT BUT IT ONLY GOT WORSE. WE WERE TOLD BY A REPAIR TECH. THAT IT NEEDED A NEW PART TO CORRECT THE PULLING TO THE RIGHT BUT CHRYSLER HAS FAILED TO INSTALL THIS NEEDED PART. WE HAVE REQUESTED A REPURCHASE OF THE JEEP UNDER THE LEMON LAW BUT CHRYSLER DENIED OUR REQUEST STATING THAT THE PULL TO THE RIGHT IS DUE TO "ROAD CROWN" AND IF YOU HOLD THE STEERING WHEEL WITH A STRONG TO MEDIUM GRIP YOU DON'T NOTICE THE PULL TO THE RIGHT! WE HAVE THIS IN WRITING FROM THE ARBITRATOR THAT CHRYSLER HIRED. THE DEALERSHIP AND CHRYSLER ATTEMPTED TO CONCEAL SOME SERVICE REPAIR FORMS THAT HAD THE LOOSE REAR HATCH PROBLEM AND THE PULL TO THE RIGHT. CHRYSLER STATED IN LETTERS TO THE ATTORNEY GENERAL THAT WE HAD NEVER BROUGHT THE REAR HATCH ALARM TO THE ATTENTION OF THE DEALERSHIP WHICH WAS DISPROVED AT ARBITRATION BUT WE STILL NEVER RECEIVED A COPY OF THE REPAIR SHEET EVEN THOUGH THE DEALERSHIP HAS IT AND PROVIDED A COPY TO THE ARBITRATOR. WE HAVE PARKED THIS JEEP DUE TO THE INCREASING SEVERITY OF PROBLEMS. WE THINK THIS JEEP IS DANGEROUS DUE TO IT'S NUMEROUS DEFECTS. WE REFUSE TO LET ANYONE RIDE IN THE BACK FOR MONTHS DUE TO THE REAR HATCH (WHICH THE DISTRICT MANAGER FOR CHRYSLER FOUND WAS LOOSE AT THE ARBITRATION HEARING BY PUSHING ON THE BUMPER AND HATCH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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