Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10629312August 29, 2014
ELECTRICAL SYSTEM
ABOUT A MONTH AGO, MY JEEP HAD PROBLEMS STARTING. WHEN PUSHING THE START BUTTON, IT WOULD JUST TURN OVER AND OVER BUT FAIL TO FIRE UP. SHUT IT OFF, WAIT, RESTART THE PROCESS IS THE ONLY WAY TO FINALLY GET IT TO START. THE PROBLEM NOW HAS PROGRESSED TO ALMOST EVERY TIME AND 5-6 X TO FINALLY START. I KNOW THIS SITE WANTS ME TO LOG EACH INCIDENT SEPARATELY, BUT I'D BE DOING THAT 5X A DAY...UGH! NOT LOOKING FORWARD TO A $1200+ REPAIR FOR A KNOWN ISSUE! MAY BE MY LAST JEEP IF THEY DON'T FIX IT! I HAVE BEEN TOLD IT'S A FAULTY TIPM, THAT IT'S A KNOWN ISSUE, YET IT AM STILL RESPONSIBLE FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629364August 29, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT MENTIONED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER DID NOT EXPECT TO RECEIVE ENOUGH PARTS TO REPAIR THE VEHICLE. THE CONTACT WAS PLACED ON A WAITING LIST WITH SEVENTY OTHER NAMES. THE MANUFACTURER STATED THAT THEY WERE TRYING TO EXPEDITE THE PROCESS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/9/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629035August 28, 2014
ELECTRICAL SYSTEM
WHEN I TRY TO START MY VEHICLE, IT WILL ATTEMPT TO TURN OVER BUT WILL THEN TURN ITSELF OFF. AFTER READING ONLINE, IT SEEMS THAT THERE IS A FAULTY TIPM THAT IS CAUSING THE PROBLEM. I HAVE READ THAT IT ALSO CAUSES ELECTRICAL MALFUNCTIONS, AND STALLING AT RANDOM TIMES WHILE DRIVING. THIS CAUSES A VERY BIG CONCERN FOR ME; AS IT COULD BE VERY DANGEROUS FOR MY VEHICLE TO STALL AT INTERSTATE SPEEDS OR WHILE TURNING AT AN INTERSECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629062August 28, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE ENGINE STALLED. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD AND RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. UPDATED 01/07/14*LJ THE CONSUMER STATED THE VEHICLE WOULD NOT START IF THE MOTOR WAS NOT WARMED UP FIRST. IT WOULD TAKE 4-6 DIFFERENT STARTING ATTEMPTS/CYCLES IN ORDER TO START UP THE MOTOR. THE TOTALLY INTEGRATED POWER MODULE WAS REPLACED. THE VEHICLE WAS REPAIRED. UPDATED 06/8/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629142August 28, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. AFTER SEVERAL ATTEMPTS, THE VEHICLE FAILED TO START. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 68,887.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629133August 28, 2014
FUEL/PROPULSION SYSTEM
HAD A PROBLEM STARTING THE VEHICLE. TOOK IT TO THE DEALER ON 8/27. WAS TOLD IT COULD BE THE TPIM AND/OR FUEL PUMP. PARTS ARE ORDERED, BUT THEY HAVE NO IDEA OF WHEN THEY'LL ARRIVE. NOW I'M IN A RENTAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629254August 28, 2014
ELECTRICAL SYSTEM
PROBLEM STARTED A FEW MONTHS AGO WITH MY 2011 JEEP GRAND CHEROKEE. THE VEHICLE WOULDN'T START WITH THE PUSH BUTTON NOR THE KEY. THE PROBLEM PROGRESSIVELY GOT WORSE TO THE POINT OF TAKING UP TO TEN MINUTES TO CRANK THE JEEP. WOULD TURN THE IGNITION TO "RUN" FOR SEVERAL MINUTES BEFORE THE VEHICLE WOULD START. ONCE THE REPAIR SHOP LOCATED THE SOURCE OF THE PROBLEM, THE JEEP WOULDN'T CRANK AT ALL. HAD TO REPLACE THE TIPM TO THE TUNE OF $1200.00 AND TWO WEEKS IN THE REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628796August 27, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628817August 27, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,642.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628797August 27, 2014
ENGINE, ELECTRICAL SYSTEM
AFTER MUCH RESEARCH, I HAVE FOUND THAT MY TIPM IS BAD. MY VEHICLE STARTED EXPERIENCING ISSUES WITH STARTING AND STALLING IN JANUARY OF 2014 (@ JUST OVER 30K MILES). INITIALLY I DID NOT THINK MUCH OF THE PROBLEM AS IT WAS IN JANUARY AND COLD HERE IN COLORADO. THE PROBLEM MILDLY CONTINUED IN FEB AND MARCH... FAST FORWARD TO JULY 2014 AND THE PROBLEM BECAME MORE PREVALENT. I FINALLY HAVE AN APPOINTMENT WITH THE LOCAL DEALERSHIP TO LOOK AT THE PROBLEM (TOMORROW - 28AUGUST2014). IT IS NOW A DAILY OCCURRENCE THAT MY VEHICLE WILL NOT START WITHOUT MANY ATTEMPTS AND ONCE IT DOES START, IT STALLS AND THE ENGINE TURNS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628800August 27, 2014
ELECTRICAL SYSTEM
FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE) THAT NEEDED REPLACEMENT. VEHICLE WOULD NOT START. REPAIR COST $1350. DEALER WAS FAMILIAR WITH THE PROBLEM ONCE I MENTIONED THE ISSUE I WAS HAVING AND MENTIONED HE HAD JUST REPLACED ONE IN A DURANGO. I DID A LITTLE ONLINE RESEARCH AND AM FINDING OUT THAT THIS IS A COMMON, EXPENSIVE AND KNOWN CHRYSLER ISSUE. I'M HOPING A RECALL IS CONDUCTED AND THAT OWNERS WHO HAVE HAD TO PAY FOR REPAIRS ARE REIMBURSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628863August 27, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON STARTING, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER WAITING A FEW HOURS. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628980August 27, 2014
ELECTRICAL SYSTEM, ENGINE
I BOUGHT MY 2011 JEEP GRAND CHEROKEE, BRAND NEW... LITERALLY 0 MILES ON IT. BEGINNING AT JUST SHY OF 36,000 MILES IT BEGAN TO INTERMITTENTLY HAVE CRANKING AND STARTING ISSUES. EVERY TIME I WOULD TAKE IT TO THE SERVICE CENTER AT THE DEALERSHIP, THEY COULD NEVER GET THE PROBLEM TO "REPLICATE." AFTER SEVERAL DIAGNOSTIC TESTS COSTING $104.86 EACH, THEY FOUND NOTHING. WHEN THE VEHICLE REACHED 38,902 MILES, AND AFTER THE PROBLEM BECAME MORE RECURRENT THE DEALERSHIP HAD ME TO REPLACE MY KEY FOB BATTERY AND UPDATE THE SOFTWARE IN MY PCM & WCM. ($170.00) THE PROBLEM DIDN'T SUBSIDE, AND I WAS LEFT TO DEAL WITH THE PROBLEM WHICH OCCURRED AT MOST INOPPORTUNE TIMES, BUT ONLY INTERMITTENTLY... UNTIL YESTERDAY. AFTER APPROXIMATELY A DOZEN+ ATTEMPTS TO GET THE JEEP TO CRANK AND START, I TOOK TO YOUTUBE (HTTP://YOUTU.BE/27XKM0FAIWI) WHERE I FOUND THAT I WAS NOT ALONE. NOT ONLY AM I NOT ALONE, I NOW REALIZE WHAT A SYSTEMIC PROBLEM THIS IS AND THAT JEEP/ CHRYSLER/ DODGE MUST CERTAINLY BE AWARE OF IT. I TOOK MY JEEP INTO MY LOCAL TAMPA, FL. DEALER TODAY FULLY EXPECTING TO GET THE RUN-AROUND, AND FOR THE FIRST TIME THEY DIDN'T DISAPPOINT... JUST AS SUSPECTED THEY PASSED THE BUCK. THEY CHARGED ME ANOTHER $104.86 FOR A "DIAGNOSTIC TEST" (WHICH I ALREADY HAD INFORMED THEM OF WHAT THEY'D FIND)! THEY THEN QUICKLY HANDED ME A REPAIR QUOTE OF $1,300+ TAX. I CALLED CHRYSLER'S CUSTOMER ASSISTANCE CENTER (1-800-992-1997) AND I SPOKE WITH A REPRESENTATIVE WHO BASICALLY AFTER A 30 MINUTE CONVERSATION OF EXPLAINING MY SITUATION STATED THAT IF I WOULD HAVE CAUGHT THE UNDIAGNOSED ISSUE AT 36,000 MILES AND WHILE IT WAS UNDER WARRANTY, IT'D WOULD HAVE BEEN COVERED. SO ESSENTIALLY ALL THAT COULD BE DONE WAS FOR ME TO LEAVE MY JEEP WITH THEM FOR WHO KNOWS HOW LONG AND PAY THE ASSESSED FEE. SHE THEN ADDED THAT I COULD FILE A COMPLAINT WITH THE N.H.T.S.A (1-888-327-4236) TO WHICH I DID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628652August 27, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE WOULD NOT CRANK OVER WHEN ATTEMPTED TO START. AFTER SEVERAL ATTEMPTS, VEHICLE EVENTUALLY STARTED. FLASH UPDATES WERE PREVIOUSLY PERFORMED ON THE VEHICLE TO ADDRESS THIS ISSUE; HOWEVER, UPDATES DID NOT PREVENT ISSUE. DEALERSHIP DIAGNOSED PROBLEM AS FAULTY TIPM. TIPM REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628378August 26, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIPM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628392August 26, 2014
SERVICE BRAKES
P14/NHTSA 14V-154 RECALL WAS NOT CONDUCTED EVEN AFTER WE BROUGHT THE CAR IN AND THEN I CONTACTED [XXX] AT THE JEEP SERVICE DEPT.. (212 765 6634) THREE TIMES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628471August 26, 2014
ELECTRICAL SYSTEM
STALLED ON THE ROAD WHILE DRIVING. TROUBLE CRANKING THE VEHICLE CAR ALARM GOING OFF UNPROVOKED REAR DOOR LOCKS STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628493August 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS AIR IN THE BRAKES UPON APPLYING THE BRAKES INTERMITTENTLY. THE CONTACT APPLIED FORCE TO THE BRAKE PEDAL TO ENSURE THE VEHICLE CAME TO A COMPLETE STOP. THE CONTACT RECEIVED NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES HYDRAULIC). HOWEVER, THE PARTS WERE NOT AVAILABLE IN ORDER TO PERFORM THE RECALL REPAIRS. THE CONTACT MENTIONED THAT AFTER SEVERAL MONTHS THE PARTS BECAME AVAILABLE AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE DELAY. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628539August 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627961August 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER COULD NOT REPAIR THE VEHICLE FOR THREE MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee