Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10099821November 12, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TIRES HAD TO BE REPLACED, AND WHEN THE TECHNICIAN CHANGED THE TIRES, THERE WAS RUST TEARING UP THE CHROME ON THE BRAKE PADS. THIS WAS COMPARED TO SALT, WEARING DOWN THE CHROME. IT WAS A SAFETY HAZARD, CONSIDERING THE VEHILCE WAS ONLY TWO YEARS OLD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098367November 6, 2004
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
THE RADIATOR ELECTRIC COOLING FAN SUFFERED A CATASTROPHIC FAILURE. THE FAN BLEW APART WITH A LOUD BANG AS CAR WAS PLACED INTO DRIVE TO LEAVE A PARKING LOT. THE OWNER THOUGHT HE HAD HIT SOMETHING AND CHECKED THE EXTERIOR OF CAR. THE DISINTEGRATION OF THE FAN BLADE BLEW A HOLE THROUGH THE RADIATOR FAN SHROUD WHICH WAS PROBABLY THE LOUD BANG. THIS CAUSED COOLANT TO OVERHEAT AND AIR CONDITIONER TO STOP FUNCTIONING WHEN CAR WAS STATIONARY. THIS WAS NOT NOTICED ON HIGHWAY WHERE MOST DRIVING IS DONE AND CAR WAS DRIVEN ON A 700 MILE TRIP BEFORE FAILURE WAS DETECTED. IF HOOD HAD BEEN OPEN AT TIME OF THIS FAILURE AN INJURY COULD HAVE OCCURRED TO INDIVIDUAL IN VICINITY OF SHROUD. THE OWNER REPLACED BOTH FAN AND SHROUD AS DEALER WAS TOO BUSY THE DAY FAILURE WAS DISCOVERED. NO OTHER ENGINE DAMAGE HAS BEEN NOTICED. THE JEEP 5 STAR DEALER SHOWED NO INTEREST IN THIS FAILURE. A MEMBER OF A GOLFING FORE SOME TOLD ME THAT THE SAME THING HAPPENED ON HIS 2001 JEEP GRAND CHEROKEE A MONTH LATER AT APPROXIMATELY THE SAME MILEAGE. HIS COOLING FAN DISINTEGRATION PUNCTURED A HOLE IN HIS RADIATOR. MY PARTS WERE THROWN OUT WITH TRASH BUT DIGITAL PHOTOGRAPHS OF DAMAGE ARE AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101020November 5, 2004
SERVICE BRAKES, HYDRAULIC, POWER TRAIN, ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CONCERN REGARDING SAFETY OF BRAKES, SHAKE VERY NOTICEABLY WHEN BRAKES APPLIED. REPLACED FRONT ROTORS AND CALIPERS. *BF THERE WAS CONTINUING UNRESOLVED BRAKE PROBLEMS. THE STEERING WOULD ALSO SHAKE WHEN THE BRAKES WERE APPLIED, THE SHAKING AND PULSATION PROBLEM WORSENED, THE CD CHANGER HAD AN INTERNAL FAULT, THERE WAS A FAULT IN THE TRANSMISSION GOVERNOR PRESSURE SENSOR, THE TRANSMISSION LEAKED FROM THE T CASSE ADAPTER SEALS, THE FRONT PCV VALVE LEAKED AT THE FRONT GROMMET ON THE VALVE COVER, THE FRONT BODY SEAL WAS LOOSE, THERE WAS A WHINE WHEN THE VEHICLE WAS DRIVEN UP HILL AND UPON ACCELERATION, AND THE FRONT ROTORS WERE OUT OF ROUND. *SC *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101139November 3, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THE VEHICLE'S FRONT ROTORS AND PADS HAD TO BE REPLACED AT 11,000 MILES. *NM AFTER NUMEROUS VISITS FOR THE SAME PROBLEM THE CONSUMER WAS CHARGED. THE VEHICLE WIPER BLADE WERE NOISY AND SKIPPED, THE DEALER REPLACED THE LEFT WIPER BLADE. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098140November 2, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
AIR CONDITIONER FAN STOPPED, THOUGHT I HAD IT SET WRONG, CHANGED THE SETTING, STARTED WORKING AGAIN. COUPLE OF WEEKS LATER IT STOPPED AGAIN. THEN IT WOULD WORK INTERMITTANTLY. CALLED DEALER AND THEY SAID CHECK FUSES AND RELAYS, CHECKED OK. CALLED THEM BACK, THEY SAID CHECK WIRING HARNESS FOR MELTDOWN. CONNECTOR AND WIRES GOING TO THE BLOWER WERE MELTED. THEY SAID I NEEDED TO SCHEDULE AN APPT. THEY DID NOT TELL ME TO DISCONNECT WIRES OR THAT I NEEDED TO WORRY ABOUT POSSIBLE FIRE. A COUPLE OF DAYS LATER ON MY WAY HOME, SMOKE STATED COMING OUT OF DASH ON PASSENGER SIDE, I SHUT THE ENGINE OFF. JUMPED OUT AND RAN AROUND TO OTHER SIDE, OPENED FRONT DOOR TO SEE WHAT WAS SMOKING AND FLAMES WERE COMING FROM UNDER THE DASH. RAN TO BACK DOOR AND OPENED TO GET FIRE EXTINGUISHER AND THE SMOKED KNOCKED ME DOWN. CRAWLED AWAY FROM VEHICLE AND STUMBLED TO HOUSE AND CALLED 911. I AM SO THANKFUL MY FAMILY WASN'T WITH ME ESPECIALLY MY 4 YEAR OLD IN HIS CAR SEAT. THE THOUGHT OF IT TERRIFIES ME. I AM STILL HAVING NIGHTMARES OF FIRE AND AM VERY PARANOID OF FIRE. DIAMLERCRYSLER CORP. REFUSES TO ACCEPT RESPONSIBILITY EVEN THO IT WAS STILL UNDER WARRENTY. HAVE SEVERAL WITNESSES TO THE MELTED WIRING HARNESS.*AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10095976October 18, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
LOST STEERING. TIE ROD ASSEMBLY CAME APART. THREADS STRIPPED AND ROD POPPED OUT. LOST CONTROL WITH NO STEERING. BOUNCED UP CURB, RIGHT FRONT TIRE BOUNCED OFF A TREE AND CAR WOUND UP OFF THE ROAD. DAMAGE INCLUDED STEERING ROD AND LINKAGE, BEARING, BENT FRONT DRIVE AXLE, TIRE, WHEEL AND MORE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096879October 5, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
GEAR ALIGNMENT FAILURE. *BF THE 4-WHEEL DRIVE DID NOT ENGAGE. THE CONSUMER TOOK THE VEHICLE TO 2 DIFFERENT DEALER AND THEY BOTH STATED THE VEHICLE WAS FINE. WHEN THE CONSUMER WENT BACK TO THE FIRST DEALER, THEY STATED THE VEHICLE DID NOT ALWAYS GO INTO 4-WHEEL DRIVE. THE DEALER STATED THE BACK TIRES WERE SPINNING, BUT THE FRONT TIRES WERE NOT MOVING AT ALL. THE DEALER CALLED THE CONSUMER BACK AND STATED THE VEHICLE WAS NOT EQUIPPED VARILOCK DIFFERENTIAL WHICH WAS NEEDED FOR THE VEHICLE TO WORK IN 4-WHEEL DRIVE AT ALL TIMES. THE MANUFACTURER OFFERED NO FINANCIAL ASSISTANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087703September 29, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. CONSUMER TOOK VEHICLE TO THE DEALER, AND WAS TOLD THAT THE BRAKES WERE PULSATING AND WHIPPED THE STEERING WHEEL BACK AND FORTH. CONSUMER TALKED TO THE SERVICE MANAGER AND THE MANUFACTURER, AND WAS TOLD THAT WARRANTY EXPIRED, AND THEY WON'T REPAIR WITHOUT CHARGING THE CONSUMER. *AK THERE HAS BEEN A FRONT BRAKE ROTOR PROBLEM SINCE 3/06/02. VEHICLE STILL HAS PROBLEM. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092604September 17, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE IDLING A FIRE STARTED WITH THE WIRING UNDER THE DASHBOARD. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10090808September 10, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN APPLYING THE BRAKES, THE BRAKE PEDAL WOULD PUMPED UP AND DOWN AND THE STEERING WHEEL WOULD SHIMMY UP AND DOWN AND TO THE LEFT AND RIGHT. THE HIGHER THE SPEED THE WORSE THE PROBLEM. WHEN I BROUGHT IT TO THE DEALERSHIP I INSISTED THAT THE SERVICE MANAGER TAKE A RIDE WITH ME. HE ONLY HAD TO DRIVE IT A SHORT DISTANCE BEFORE HE KNEW EXACTLY WHAT THE PROBLEM WAS. HE SAID THE ROTORS WERE WARPED. I ASKED IF THAT WAS NORMAL, ESPECIALLY WITH SUCH LOW MILEAGE. HE TOLD ME THAT IT WAS AN ONGOING PROBLEM THAT CHRYSLER NEW ABOUT. WHEN THE ROTORS HEATED UP THEY WERE NOT COOLING DOWN PROPERLY DUE TO A DEFECT WHICH IN TURN CAUSES THE ROTORS TO WARP. HE SAID THEY INSTRUCTED TO TELL OWNERS THAT THE PROBLEM WAS DUE TO WEAR AND TEAR AND THAT IT WAS NOT COVERED BY THE WARRANTY, THEREFORE PASSING THE EXPENSE ON TO THE CUSTOMER. HE ALSO TOLD ME THAT IF THE CUSTOMER COMPLAINED TO CHRYSLER, AND ONLY THEN, WOULD CHRYSLER FIX THE PROBLEM AT NO CHARGE AND WOULD PUT THE REPAIRS UNDER A "GOOD WILL WARRANTY". THE SERVICE MANAGER SAID HE WOULD NOT PUT ME THROUGH THE TROUBLE AND AUTOMATICALLY PUT IT UNDER THE "GOOD WILL WARRANTY". ESPECIALLY SINCE I HAVE HAD NUMEROUSE OTHER PROBLEMS WITH THE JEEP SINCE THE FIRST DAY I DROVE IT OFF THE LOT. I'VE HAD THE CHECK ENGINE LIGHT COME ON 4 TIMES. EACH TIME IT WAS A DIFFERENT DEFFECTIVE PART. I'VE ALSO HAD ELECTRICAL PROBLEMS WHICH CAUSED THE DOME LIGHTS TO FLASH ON AND OFF, ALL SORTS OF BEEPING NOISES AND NUMEROUS OTHER DISTRACTIONS IN THE INTERIOR. IT'S ALSO LEFT ME STRANDED ON THE NEW JERSEY TURNPIKE *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091617September 8, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
VEHICLE VIBRATED. DEALER STATED THAT ONCE THE ROTORS GET WET THEY CAUSE THE VEHICLE TO VIBRATE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081853September 8, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT 14,000 MILES DEALER REPLACED FRONT ROTORS AND PADS BECAUSE THE ROTORS WARPED. THIS CAUSED THE VEHICLE TO GRIND AND VIBRATE WHEN APPLYING THE BRAKES. AT THE PRESENT TIME DEALER HAD TO TURN THE FRONT ROTORS AGAIN BECAUSE THE ROTORS WARPED. DEALER BELIEVED THAT WARPING WAS DUE TO THE BRAKES BEING USED ON WET ROAD. *AK REAR OIL LEAK.THERE IS A NOISE IN THE TRANSMISSION OR DRIVE LINE UNDER DRIVERS SEAT AREA.*TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090060August 30, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE APPLYING THE BRAKE PEDAL VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT THE ROTORS NEEDED TO BE REPLACED, AND REPLACED IT. HOWEVER, THE PROBLEM RECURRED. THIS INFORMATION WAS PROVIDED BY MR. JEROME WIFE KAREN JAKUBCO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082129August 30, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE BRAKING THE VEHICLE SHIMMIED. THE DEALERSHIP INFORMED THE CONSUMER THAT THE BRAKE ROTORS WERE WARPED. *AK THE CONSUMER ALSO EXPERIENCED THIS SAME PROBLEM WHEN DRIVING ON MOUNTAIN CURVES. THERE WAS A CLUNK SOUND COMING FROM THE REAR WHEN THE VEHICLE WAS STOPPED, AS IF SOMETHING WAS MOVING FORWARD. THE DRIVESHAFT WAS REMOVED ALONG WITH THE LUBE SLIP JOINT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088668August 27, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BOUGHT A NEW 2002 JEEP GRAND CHEROKEE [XXX] THE FT. BRAKE ROTORS HAVE WARPED FOR THE SECOND TIME IN 30,000 MILES. DRIVING WITH THESE WARPED ROTORS CAUSES THE STEERING WHEEL TO SHAKE VIOLENTLY AND BRAKE APPLICATION AT THE WHEELS TO BE UNEVEN. THIS IS A VERY UNSAFE CONDITION ESPECIALLY ON WET OR ICY SURFACES. THE DEALER REFUSES TO REPLACE THE ROTORS UNDER WARRANTY. A CALL TO CHRYSLER CUSTOMER SERVICE PRODUCED THE SAME RESULT, NO WARRANTY REPLACEMENT. THE DEALER & MANUFACTURER INSIST ON CALLING THIS A "WORN BRAKE" PROBLEM WHEN IN FACT IT IS THE RESULT OF DEFECTIVE BRAKE ROTORS. IT SHOULD BE NOTED THAT THE FT PADS & ROTORS WERE REPLACE ONCE ALREADY UNDER WARRANTY AT 11,000 MILES DUE TO WARPED ROTORS, THE PADS AT THIS TIME SHOW LESS THAN 50% WEAR. THIS IS THE SAME PROBLEM THAT EFFECTED 1996 GRAND CHEROKEES, THAT DEFECT RESULTED IN AN OFFICIAL RECALL AND REIMBURSEMENT FOR THOSE WHO HAVE PAID TO HAVE THE DEFECTIVE ROTORS REPLACED. I FEEL THIS SERIES OF GRAND CHEROKEE WARRANTS THE SAME RECALL. THIS IS A SERIOUS SAFETY ISSUE. *AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087701August 11, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DEALER REPLACED AT 14,000 MILES THE FRONT ROTORS AND PADS. AT 20,000 MILES FRONTS ROTORS WERE RESURFACED, AND AT 26,000 MILES ROTORS WERE RESURFACED ONCE AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086088August 3, 2004
VEHICLE SPEED CONTROL
2002 JEEP GRAND CHEROKEE LIMITED TAKES OFF BY ITSELF WITH A HUGE POWER SURGE. HAS HAPPENED WHEN PLACED IN "DRIVE" AND IN "REVERESE." EXCEPTIONALLY DIFFICULT TO STOP. HAS HAPPENED ON 5 OCCASIONS WITHOUT WARNING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083149August 2, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE FRONT HEATED LEATHER PASSENGER SEAT OF MY VEHICLE GOT SO HOT THAT IT SERIOUSLY BURNED MY DAUGHTER WHO IS A PARAPLEGIC. SHE SUSTAINED THIRD DEGREE BURNS TO HER BUTTOCKS AND TO HER FOOT WHICH WAS RESTING ON THE SEAT. SHE HAS UNDERGONE MULTIPLE SURGERIES TO INCLUDE SKIN GRAFTS AND SHE HAS HAD MULTIPLE ADMISSIONS TO THE HOSPITAL. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10082999July 30, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
APPLYING BRAKES LIGHTLY AT SPEEDS IN EXCESS OF 45 MPH CAUSES VEHICLE TO VIBRATE EXCESSIVELY AND PULL OFF A STRAIGHT LINE. THE VIBRATION HAS BEEN INCREASING FOR SOMETIME BUT THE PULLING CAUSED ME TO HAVE A MECHANIC INSPECT THE VEHICLE DUE TO SAFETY CONCERNS IF THE BRAKES WERE REQUIRED IN AN EMERGENCY SITUATION. THE JEEP SERVICE CENTER CLAIMED WARPING OF THE ROTORS AS THEY HAVE FOR ALL OTHER CASES. THIS SEEMS TO BE A DEFECTIVE PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079961July 30, 2004
WHEELS:RIM
THE CONSUMER STATED THAT THE RIMS CORRODED IN SUCH A WAY THAT THEY FAILED TO MAINTAIN PROPER AIR PRESSURE. THE CONSUMER CONTACTED THE DEALER AND MANUFACTURER AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO ABOUT IT. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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