Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10630980September 5, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630997September 5, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHREOKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN NUMBER IS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631074September 5, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) WAS RECEIVED IN MAY OF 2014. THE CONTACT STATED THAT THAT THE DEALER WAS CONTACTED ON SEVERAL OCCASIONS WHERE THEY INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631143September 5, 2014
ELECTRICAL SYSTEM
ENGINE WOULD CRANK BUT WOULD NOT START. REQUIRED REPEATED TRIES AND WOULD THEN START. THIS HAS OCCURRED SEVERAL TIMES SINCE FEBRUARY. SEEMS TO OCCUR AFTER CAR HAS BEEN SITTING FOR A FEW DAYS. RADIO AND AC HAVE ALSO HAVE SOME UNEXPLAINED BEHAVIORS THAT MAY OR MAY NOT BE RELATED. HAVE NOW LEARNED THROUGH NUMEROUS ONLINE COMPLAINTS THAT TIPM MAY VERY WELL BE THE CULPRIT. GOING TO DEALER ON MONDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630643September 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630691September 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE ADDED ON A WAITING LIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630707September 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630861September 4, 2014
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE BRAKES SEIZED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,030.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630306September 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630424September 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC. HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAS NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630812September 3, 2014
ELECTRICAL SYSTEM
WITHIN THE FIRST TWO MONTHS OF OWNING THE VEHICLE, IT DIDN'T WANT TO CRANK (DIDN'T TURN OVER). AFTER TWO ATTEMPTS, IT CRANKED FINE FOR THE NEXT FEW MONTHS. ABOUT A MONTH LATER, SAME THING OCCURED. 09/03/14 SAME TYPE OF INCIDENT OCCURED EXCEPT ETC LIGHT CAME ON. CRANKED AFTER TWO SEPARATE ATTEMPTS. CAR ALARM ALSO RANDOMLY WILL GO OFF IN A PARKING LOT, ESPECIALLY WHENEVER LOCKED, WITH NO OTHER CARS OR INTERFERENCES AROUND (HAPPENS AT LEAST MONTHLY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630479September 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630056September 2, 2014
SERVICE BRAKES
CHRYSLER HAS A RECALL NUMBER14V-154. I HAVE TRIED TO GET THE RECALL TAKEN CARE OFF AT SEVERAL DEALER SHIPS IN THE GREATER DETROIT AREA W/O SUCCESS DUE TO MISSING PARTS. ABOUT TWO WEEKS AGO THE BRAKE BOOSTER ON MY JEEP WENT SUDDENLY OUT AND I BARELY AVOIDED AN ACCIDENT. I ESTIMATE THAT THE LOSS OF BRAKE POWER IS AROUND 80-90%. MANY TIMES I AM TOWING A BOAT AND IF THAT WOULD HAVE BEEN THE CASE WHEN THE BRAKE BOOSTER WENT OUT I COULD NOT HAVE AVOIDED CRASHING INTO THE CAR AHEAD OF ME. THE RE-CALL NOTICE IS TAKING THE ISSUE WAY TO LIGHTLY. " THE DRIVER MAY BE REQUIRED TO APPLY ADDITIONAL APPLICATION FORCE TO APPLY THE BRAKES DURING SUB FREEZING DRIVING CONDITIONS" THE FACT IT WITH ALL THE FORCE I COULD APPLY THE CAR BARELY CAME TO A STOP. NO WARNING ABOUT TO AVOID TOWING. AND CERTAINLY THE TEMPERATURE WHERE WAY ABOVE SUB FREEZING. SINCE THE INCIDENT I HAVE MY CAR IN THE SHOP AND AS OF TODAY NOBODY IS ABLE TO TELL ME WHEN THEY WILL RECEIVE PARTS. THIS ISSUE IS HUGE AND CHRYSLER HAS TO UNDERSTAND THE BIG POTENTIAL OF FATAL OR BADLY INJURED CRASHES ESPECIALLY WHEN CONSIDERING THE TOWING CAPABILITY OF THAT VEHICLE. I AM ALSO SURE THAT CHRYSLER IS SELLING NEW CARS WHICH HAVE THE NEW PART IN QUESTION INSTALLED INSTEAD OF TAKING CARE OF CURRENT OWNER HOW ARE IN DANGER LOSING THEIR BRAKES WHILE DRIVING DAILY. I AM ALSO CONVINCED THAT CARS RETURNED ON LEASE WILL HAVE THE NEW COMPONENTS INSTALLED SO THEY CAN BE RE-SOLD. I HOPE THIS COMPLAIN FINDS THE RIGHT EAR AND MAKES CHRYSLER PUT A HIGHER PRIORITY AND URGENCY ON THIS MATTER. AT THE MOMENT THEY SEE IT TO LIGHTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630213September 2, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629917September 1, 2014
ELECTRICAL SYSTEM, ENGINE, STEERING
DRIVING HOME FROM WORK ON A FRIDAY AFTERNOON, WHILE MAKING A TURN IN RESIDENTIAL AREA, THE ENGINE CUT OFF AND THE STEERING LOCKED UP. THE RADIO, INSTRUMENT PANEL AND A/C WERE ALL STILL ON, SO DID NOT IMMEDIATELY REALIZE THE ENGINE WAS OFF. WAS ABLE TO RESTART AFTER PUTTING VEHICLE INTO PARK. FORTUNATELY, NO OTHER VEHICLES WERE BEHIND ME OR COULD HAVE BEEN WORSE. DEALER NOT ABLE TO FIND WHAT WAS WRONG SINCE THEY COULD NOT REPLICATE IT, SO WAS NOT ABLE TO REPAIR PROBLEM. HAS NOT RECURRED, BUT NOW VERY SCARY DRIVING, NOT KNOWING IF IT WILL HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629862September 1, 2014
ELECTRICAL SYSTEM
CAR WILL NOT START AND FUEL PUMP WILL NOT SHUT OFF. THE ISSUE IS RELATED TO THE TOTALLY INTEGRATED POWER MODULE (TIPM). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629868September 1, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY, FUEL/PROPULSION SYSTEM
MY JEEP FAILED TO START ON THE FIRST 4 ATTEMPTS. THIS WAS ONE OF THE MANY TIMES IT HAS FAILED TO START. MY SERVICE TECH TOLD ME IT NEEDS A TIPM, TOTAL INTEGRATED POWER MODULE AND THAT THEY ARE KNOW BY JEEP TO BE DEFECTIVE AND JEEP NEEDS TO RECALL THESE BEFORE THERE ARE ANYMORE ACCIDENTS. I WAS ALSO TOLD IT WILL TAKE WEEKS FOR A REPLACEMENT TIPM DUE TO THE DEMAND OF THE BAD ONES BEING REPLACED. I WAS ALSO TOLD THIS IS AROUND A $1300 REPAIR. I BOUGHT A EXTRA 5 YEARS WARRANTY AND NOW NEED TO GET A RENTAL AND HAVE IT FIXED BEFORE IT LEAVES ME STRANDED ALONG THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629741August 31, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
ON AUGUST 14, 2014 MY 2011 JEEP GRAND CHEROKEE WOULD NOT START. OVER THE NEXT TWO WEEKS THE STARTING ISSUED GOT CONTINUALLY WORSE. THE DAY I TOOK IT INTO THE SHOP TO HAVE LOOKED AT IT TOOK 8 TO 12 TIMES TO START. THE VEHICLE WILL CRANK BUT NOT START. THE TECHNICIAN PERFORMED DIAGNOSTIC TESTING AND FOUND NO FUEL PRESSURE WHEN NOT STARTING. TECHNICIAN FOUND FUEL PUMP NOT BEING TURNED ON WHEN KEY IS TURNED. TECHNICIAN INSTALLED A RELAY OVERLAY HARNESS FOR TIPM CIRCUIT. DIAGNOSIS - FAULTY TIPM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629579August 30, 2014
ENGINE, ELECTRICAL SYSTEM
VEHICLE WOULD NOT START DUE TO FAILED TOTALLY INTEGRATED POWER MODULE. THE TIPM WOULD NOT SEND POWER TO THE FUEL PUMP AND ENGINE WOULD NOT START. CHRYSLER KNOWS ABOUT THIS PROBLEM BUT FAILS TO TAKE RESPONSIBILITY FOR THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629584August 30, 2014
ELECTRICAL SYSTEM
DURING THE COLD WINTER MONTHS IN NYC THE VEHICLE FAILED TO START AFTER A FEW ATTEMPTS IT DID ACTUALLY START. THE REAR DOOR LATCH OPENS BUT THE DOOR DOESN'T ACTUALLY OPEN SO I NEED TO GET OUT AND OPEN THE DOOR AND CLOSE IT TO REMOVE THE DOOR OPEN SYMBOL ON MY DASHOBOARD. THEN THE DOOR WILL DO THE SAME THING 3 OR 4 TIMES IN A ROW. ALSO THE REAL GLASS WINDOW DOESNT OPEN, BUT THEN WILL OPEN ON ITS OWN FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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