Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10637347September 18, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE THE GEAR WAS IN REVERSE, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE FAILURE MIGHT BE DUE TO A DEFECTIVE TIPM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. UPDATED 11/14/14*CN UPDATED 4/29/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637368September 18, 2014
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
WHILE DRIVING IN OUTERBANKS, NC. THE VEHICLE DECIDED TO SHUT THE 4X4 SYSTEM OFF AND LOWER SUSPENSION COMPLETELY, ALL WHILE DRIVING. MY NEW BORN SON, WIFE AND 4YR OLD DAUGHTER IN THE VEHICLE AND WE ARE STRANDED. PAID FOR TOWING AND AFTER TOWED THE VEHICLE GOES BACK TO NORMAL WITH NO MAINTENANCE. UPON RETURNING HOME VEHICLE RANDOMLY SHUTS OFF WHILE IN MOTION, WILL NOT START OR FUEL PUMP RANDOMLY RUNS AND NOW WAY TO SHUT OFF. AFTER SOME RESEARCH I AM FINDING THIS IS A COMMON PROBLEM WITH THE TIPM IN THESE VEHICLES. YOU ARE NOT ABLE TO GET THE PARTS AS THEY ARE ON BACK ORDER AND NOTHING IS BEING DONE TO THE MANUFACTURER. WHO DO WE COMPLAIN TO IF THIS HAPPENS WHILE MY CHILDREN ARE IN THE CAR AND THERE IS AN ACCIDENT. THIS SEEMS LIKE THIS WILL BE THE ONLY WAY SOMETHING IS GOING TO BE DONE ABOUT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637401September 18, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
WHEN PRESSING START BUTTON, ENGINE CRANKS FOR ABOUT 8 SECONDS AND WON'T FIRE. CAN PRESS START BUTTON AGAIN, SOMETIMES STARTS ON 2ND OR 3RD TRY, SOMETIMES NOT UNTIL THE 6TH TRY. PROBLEM PROGRESSED TO A CONDITION WHERE THE ENGINE WAS RUNNING, BUT SPUTTERED AND DID NOT WANT TO STAY RUNNING. WAS ABLE TO DRIVE VEHICLE HOME SINCE IT WASN'T FAR AWAY. TOW TRUCK HAS TAKEN JEEP TO THE DEALER AND AM WAITING FOR PART TO ARRIVE FROM NEW YORK BUT HAVE BEEN TOLD IT MAY NOT BE AVAILABLE. PARTS AND LABOR ARE NOT COVERED BY WARRANTY, DEALER STATES THAT GAS TANK NEEDS TO BE REMOVED FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633821September 17, 2014
ELECTRICAL SYSTEM, ENGINE
ENGINE DID NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633830September 17, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
VEHICLE WOULD NOT START. DEALER REPLACED FUEL PUMP RELAY, MENTIONED MANY PEOPLE WERE HAVING THIS ISSUE AND THAT CHRYSLER MAY HAVE/NEED TO RECALL SO KEEP RECEIPT. SUSPECT IT MAY BE THE TIPM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632857September 17, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER RECALL NOTICE ISSUES. *SMD THE CONSUMER WAS INFORMED BY THE DEALER, THE PART WAS NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637146September 17, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
WHILE DRIVING THE ABS, AND TRACKING LIGHTS CAME ON. MADE IT HOME , AND NOTICE THAT THE FUEL PUMP CONTINUED TO RUN WHEN THE IGNITION WAS TURNED OFF. STARTED THE JEEP BACK UP , AND THE BRAKE PEDAL WENT TO THE FLOOR. HAD JEEP TOWED TO THD DODGE DEALERSHIP. ESTIMATED COST, 1,300. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637151September 17, 2014
ELECTRICAL SYSTEM
JEEP WILL NOT START ON FIRST TRY. I REMOVED THE PUSH START BUTTON AND BEGAN STARTING WITH THE KEY. THAT WORKED FINE FOR ABOUT A MONTH THEN IT REQUIRED MULTIPLE TRIES TO GET IT STARTED. I HAVE NOW STARTED USING THE REMOTE START AND IT WORKED FOR 4 DAYS. IT IS NOT HARD TO START EVERY TIME BUT AT LEAST TWICE A DAY I HAVE A PROBLEM WITH IT. I HAD THE JEEP DEALERSHIP CHECK MY BATTERY IN AUGUST TO SEE IF THAT WAS THE PROBLEM AND THEY INFORMED ME MY BATTERY WAS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633462September 16, 2014
ELECTRICAL SYSTEM
WILL NOT START 10 TO 15 TIMES BEFORE IT WOULD START. THEY PUT SOME KIND OF BYPASS RELAY IN IT.I THINK THERE MIGHT BE SOMETHING WRONG WITH TIPM SO THEY BYPASS PART OF IT WITH THIS RELAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633479September 16, 2014
ENGINE
DRIVING IN TO WORK AND COMPLETING A CORNER (VEHICLE TRAVELING APPROXIMATELY 30MPH) WHEN ENGINE STOPPED RUNNING (ACCESSORIES STAYED ON). NO WARNING LIGHTS PREVIOUS TO THE INCIDENT OR AFTER. LOST POWER STEERING AND BRAKES. WAS ABLE TO MUSCLE CAR AROUND THE CORNER AND COASTED TO A STOP. VEHICLE IS PUSH BUTTON START SO I PUSHED BUTTON TO TURN ACCESSORIES OFF, THEN ATTEMPTED TO RESTART THE CAR. RESTART WORKED WITH NO WARNING/PROBLEM LIGHTS. COMPLETED DRIVE IN TO WORK WITH NO OTHER PROBLEMS. THIS IS THE FIRST TIME THIS HAPPENED. CALLED DEALER (ZIEGLER KALAMAZOO) AND TOLD THEM WHAT HAPPENED AND GOT SOONEST AVAILABLE SERVICE APPOINTMENT (ONE WEEK FROM DAY INCIDENT OCCURRED). CALLED CHRYSLER TO REPORT INCIDENT AS WAS TOLD THEY WOULD MAKE A NOTE IN MY "FILE", BUT COULD/WOULD NOT TAKE ANY OTHER ACTION. CHRYSLER RECOMMENDED WORKING WITH THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633486September 16, 2014
ELECTRICAL SYSTEM
I WAS AT A BUSINESS MEETING AND I CAME OUTSIDE TO START MY VEHICLE UP AND IT WOULDN'T START. TOOK THE TRUCK TO 2 MECHANICS BEFORE TAKING IT BACK TO WHERE I PURCHASED THE VEHICLE. DEALER EXPLAINED THAT ITS THE (T.I.P.M) TOTALLY INTEGRATED POWER MODULE AND ITS GONNA COST $1100 DOLLARS TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633535September 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE VEHICLE NEEDED ADDITIONAL REPAIRS OTHER THAN THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633550September 16, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633574September 16, 2014
ELECTRICAL SYSTEM, ENGINE
VEHICLE BEGAN PRESENTING WITH GRINDING NOISE UPON START UP (SIMILAR NOISE TO TURNING THE KEY IN OLDER VEHICLE ONCE ENGINE WAS RUNNING). BROUGHT TO DEALER'S ATTENTION AT TIME OF SERVICE - DEALER COULD NOT DUPLICATE GRINDING NOISE. WITHIN A FEW WEEKS, VEHICLE BEGAN TAKING MORE THAN 1 ATTEMPT TO TURN ENGINE OVER (SOMETIMES UP TO 4-5 ATTEMPTS), INCLUDING PROLONGED ENGAGEMENT OF STARTER MOTOR. IF MULTIPLE ATTEMPTS, NOTICED RICH FUEL SMELL. MENTIONED TO DEALER AT TIME OF NEXT SCHEDULED SERVICE - DEALER COULD NOT DUPLICATE STARTING PROBLEMS OVER THE COURSE OF 2 DAYS IN THEIR CARE. DEALER SAID TO WAIT FOR MORE FREQUENT OCCURRENCES TO BEGIN THEN THEY WOULD CHECK AGAIN. STARTING ISSUES WERE INTERMITTENT AND CONTINUED TO OCCUR UNTIL LAST WEEK, WHERE AFTER "HARD START," VEHICLE ENGINE STALLED WHILE IN REVERSE PULLING OUT OF PARKING SPOT (<5 MPH); HOWEVER, POWER TO LIGHTS AND RADIO REMAINED ON; STEERING LOCKED UP, AND HAD TO PUSH VEHICLE TO SAFE SPOT. TOOK 2 STARTS TO GET ENGINE RUNNING AGAIN. NEXT DAY, AFTER 4 FAILED STARTING ATTEMPTS (5TH SUCCESSFUL), HAD BATTERY TESTED AND REPLACED DAY AFTER THINKING IT COULD BE PART OF PROBLEM (STARTER AND ALTERNATOR TESTED FINE). THE DAY AFTER BATTERY REPLACEMENT, VEHICLE PRODUCED WHAT SOUNDED LIKE ABNORMAL START, THEN ENGINE STALLED WHILE IN MOTION UNDER 5 MILES PER HOUR. BASED ON EVIDENCE AND PRIOR REPORTS, FAULTY TIPM IS SUSPECT. WE ARE FORTUNATE THAT BOTH STALLS OCCURRED UNDER 5 MPH; IT IS ONLY A MATTER OF TIME BEFORE THIS HAPPENS AT HIGHWAY SPEEDS. HOPING THE NHTSA WILL FORCE CHRYSLER'S HAND INTO OPENING FORMAL INVESTIGATION INTO FAULTY ELECTRICAL SYSTEMS IN VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633668September 16, 2014
ELECTRICAL SYSTEM
I WAS DRIVING ON THE HIGHWAY AND THE VEHICLE SHUT OFF, THE LIGHTS STARTED FLASHING AND THERE WAS NO POWER TO THE VEHICLE. I THOUGHT I WAS GOING TO DIE!!! IT WAS VERY HARD BUT I GOT IT TO THE SHOULDER. I CALLED 911 AND MY INSURANCE COMPANY AND THEY HAD IT TOWED TO THE NEAREST DEALER. THEY COULD NOT USE A NORMAL TOW TRUCK THEY HAT TO USE DOLLY WHEELS, SINCE EVERYTHING WAS LOCKED. MY LIGHTS CONTINUED TO FLASH FOR OVER SIX HOURS TILL THE DEALER COULD GET THEM SHUT OFF, IT BLEW MY FOG LIGHTS AND A TURN SIGNAL. THEY SAID IT WAS THE TIPM AND THEY LUCKILY HAD ONE. THIS WAS TO BE ALL FIXED BACK IN FEBRUARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633693September 16, 2014
ENGINE, ELECTRICAL SYSTEM
WHEN CRANKING MY VEHICLE IT BEGINS TO STALL AND SOUNDS AS IF IT IS FLOODING. IT CONTINUES TO DO THIS UNTIL I CAN GET IT TO TURN OFF. THE STALLING IS CONTINUOUS. WHEN I TOOK MY JEEP TO THE DEALERSHIP THEY INFORMED THAT THE PROBLEM I AM EXPERIENCING IS DUE TO A DEFECTIVE TOTALLY INTEGRATED POWER MODULE, OR TIPM. THIS DEFECTIVE PART IS THE CAUSE OF THE PROBLEMS I'M INCURRING WITH STARTING MY VEHICLE AND IT'S STALLING. WHILE RESEARCHING THE ISSUE I LEARNED THAT THE TIPM CAN "PREVENT THE FUEL PUMP FROM SHUTTING OFF PROPERLY, CAUSE HEADLIGHTS AND TAILLIGHTS TO SHUT OFF, AND CAN CAUSE RANDOM AND UNCONTROLLABLE ACTIVITY OF THE HORN, WINDSHIELD WIPERS, ALARM SYSTEM, DOOR LOCKS, AND AIRBAGS." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633702September 16, 2014
ELECTRICAL SYSTEM
I CURRENTLY HAVE A TIPM ISSUE WHICH CAN SOMETIMES MAKE IT IMPOSSIBLE TO START MY CAR. IN ADDITION, IT CAN CAUSE ANY OF THE FOLLOWING. THE FUEL PUMP NOT TURNING OFF THE AIRBAGS NOT DEPLOYING OR DEPLOYING RANDOMLY THE ENGINE STALLING WHILE DRIVING THE HORN GOING OFF AT RANDOM TIMES. I HAVE A 7 YEAR OLD SON AND I USE THIS VEHICLE EVERYDAY AND I CAN NOT AND WILL NOT PUT MY LIFE, MY SON AND OTHER DRIVERS LIFE AT RISK BECAUSE OF THIS ISSUE WITH THIS VEHICLE. ABOUT A MONTH AGO I HAD TO GET MY BREAK BOOSTERS REPLACE AS WELL BECAUSE THEY WENT OUT AND I ALMOST GOT IN TO AN ACCIDENT AND HURT NOT ONLY ME AND MY SON BUT ANOTHER DRIVER. I CONTACTED CHRYSLER THE SEEM TO SHOW NOT MUCH CONCERN BUT I WAS ABLE TO TAKE IT TO A LOCAL CHRYSLER SERVICE DEPARTMENT AND THEY CORRECTED THE BREAK BOOSTER ISSUE. NOW I HAVE THIS ELECTRICAL ISSUE THAT IS NOT SAFE AND I DON'T WAN TO CAUSE ANY DAMAGE TO ANYONE OR MYSELF BECAUSE MY JEEP STALLS IN THE MIDDLE OF THE HIGHWAY MY AIRBAGS GO OFF WHILE DRIVING AND CAUSE ME TO HURT SOMEONE OR MYSELF. PLEASE HELP ME NOT ONLY ME BUT HELP ME FOR THE OTHER DRIVERS ON THE ROAD NO ONE NEEDS TO GET HURT BECAUSE OF THESE DEFECTS OF THIS VEHICLE. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633154September 15, 2014
SERVICE BRAKES
FILING A COMPLAINT BECAUSE JEEP/CHRYSLER HAS FAILED TO REMEDY A RECALL SITUATION IN A TIMELY MANNER. RECEIVED NOTICE MAY 2014 ON NEED TO RECALL BRAKE BOOSTER, HAVE ATTEMPTED TO SCHEDULE REPAIR SINCE THEN BUT TOLD THERE IS A NATIONWIDE PARTS SHORTAGE AND AM ON A WAITING LIST. WAS TOLD THIS WON'T BE AN ISSUE UNTIL FREEZING WEATHER, BUT LIVE IN NORTHERN MIDWEST AND FREEZING WEATHER IS NOW - STILL NO PROMISE THE PARTS WILL BE IN ANYTIME SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633221September 15, 2014
LATCHES/LOCKS/LINKAGES
3 OUT OF 4 DOOR LATCHES WORK. EXPLAIN HOW THAT WON'T BE COVERED MY WARRENTY EXPIRED 2.5 WEEKS AGO. AND THE MANAGER SAID THEY WILL NOT PUT IT THRU CHRYSTLER. SO NOW I HAVE TO PAY FOR A "FAULTY PART." NOT ACEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633241September 15, 2014
SERVICE BRAKES
RECEIVED A RECALL ON THE BRAKES. TOOK THE TRUCK INTO GOLLING JEEP IN BLOOMFIELD HILLS MI ON 8-7-14. WAS CALLED BACK TO LET ME KNOW IT WAS ALSO A BAD BRAKE BOOSTER. IT IS NOW 9-15-14 OVER 5 WEEKS LATER AND THE TRUCK IS STILL NOT FIXED. I'M TOLD THEY DON'T HAVE THE PARTS AND THEY HAVE NO IDEA WHEN THEY WILL BE IN. THIS IS AFFECTING MY ABILITY TO DO MY JOB DUE TO LACK OF A COMPARABLE VEHICLE AND IN TURN CAUSING ME STRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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