Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#9003733January 17, 2002
POWER TRAIN:MANUAL TRANSMISSION
INGAGE IN PARK, GOT OUT OF THE VEHICLE LEFT DRIVER SIDE DOOR OPEN, ENGINE ON WASKED BACK AROUND TO GET IN THE VEHICLE. SUDDENLY SHIFTED INT REVERSE AND TOOK OFF DOWN DRIVEWAY AND CRASHED BACKEND FIRST INTO LARGE OAK TREE. VEHICLE TOTTALED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002346January 17, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHEN DOORS ARE LOCKED DOOR LOCKS MALFUNCTION, PREVENTING OCCUPANTS OF THE VEHICLE FROM EXITING OR ENTERING. DOORS FAIL TO UNLOCK. CONSUMER HAS NOTICED A NOISE COMING FROM THE DOOR LOCKS WHEN ATTEMPTING TO UNLOCK DOORS FOLLOWED BY ENGINE LIGHT ILLUMINATING ON THE DASHBOARD. CONSUMER HAS CONTACTED DEALER, AND LOCKS ON THE DOORS ARE BEING REPLACED. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756867January 15, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THERE IS A DEFECT IN THE BRAKE PADS/ROTORS. THE FRONT BRAKE PADS/ROTORS HAVE BEEN REPLACED TWO TIMES, MILEAGE 11,467 AND 18,466. THE SECOND REPLACEMENT THE SERVICE DEPARTMENT PUT ON A NEW UPDATED PAD THAT WAS SUPPOSED TO SOLVE THE PROBLEM. NOT QUITE. PRESENTLY THE CAR IS IN THE SERVICE DEPARTMENT GETTING ALL 4 ROTORS GRINDED DOWN. I AM CURRENTLY FIGHTING FOR WARRANTY COVERAGE. I HAVE BEEN THROUGH THE ARBITRATION PROCESS; I WAS TOLD IT HADN'T BEEN SERVICED ENOUGH TIMES FOR THIS PROBLEM. DAIMLERCHRYSLER IS WELL AWARE OF THIS PROBLEM, WHERE'S THE RECALL FOR THIS MAJOR SAFETY DEFECT???*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002219January 15, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DUE TO PROBLEMS WITH ROTORS STEERING WILL START TO SHAKE. CONSUMER HAS HAD ROTORS REPLACED TWICE ALREADY. CONTACTED DEALER, AND THE DEALER KNEW ABOUT PROBLEM, BUT WOULD NOT FIX IT FOR FREE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002168January 14, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
BRAKE ROTORS AND PAD HAVE TO BE REPLACED EVERY 25000 MILES. BRAKES PEDAL GOES ALL THE WAY TO THE FLOOR. DEALERSHIP IS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002008January 11, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHEN PRESSING ON BRAKES TO SLOW DOWN FRONT END AND STEERING WHEEL WOULD HAVE A SEVERE VIBRATION. VEHICLE'S HARD TO CONTROL WHEN THIS HAPPENS. CONTACTED DEALERSHIP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563947January 9, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THE CONSUMER PLACED THE VEHICLE INTO PARK AND EXITED THE VEHICLE, SUDDENLY THE VEHICLE JUMPED OUT OF PARK AND INTO REVERSE, IN AN ATTEMPT TO STOP THE VEHICLE THE CONSUMER GRABBED THE STEERING WHEEL BUT WAS DRAGGED RESULTING IN BRUISES ALL OVER. NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8001855January 9, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
AFTER SHIFTING VEHICLE INTO PARK, AND WITHOUT ANY INDICATION, VEHICLE STARTED ROLLING BACKWARDS. CONSUMER WAS INJURED. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#756462January 6, 2002
STEERING:LINKAGES:TIE ROD ASSEMBLY, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE HAS A ROUGH RIDE TO IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756406January 4, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
PLEASE HELP ME I BOUGH A NEW CAR FROM THESE DEALER AND I AM HAVING PROBLEMS WITH THE FRONT END. I BOUGHT THESE CAR IN JULY OF 2000 AND THE BRAKE PADS/ROTORS HAVE BEEN REPLACE 3 TIMES ALREADY THE FIRST TIME WAS ON DECEMBER 2000, THE SECOND TIME WAS ON JUNE 2001 AND THE THIRD TIME NOW WAS NOVEMBER 2001. THE THIRD TIME I HAD TO PAY BECAUSE MY CAR WAS OVER THE 12,000 THOUSAND MILE WARRANTY. WE SPOKE TO THE GENERAL MANAGER OF THE DEALER AND WE GOT NO HELP, HE REFER US TO THE MANAGER OF THE SERVICE DEPARTMMENT WHO WAS NO HELP EITHER, I JUST SEND A LETTER TO THE COMPANY IN MICHIGAN BECAUSE WE REALLY THINK IS NOT FAIR, WE BEING GIVEN THE RUN AROUND BY EVERYONE, WE BELIEVE THAT OUR CAR HAS A BRAKE/ROTORS FACTORY DEFECT BUT WE DON'T REALLY KNOW HOW TO GO ABOUT GETTING HELP. BESIDES THE LAST TIME I TOOK THE CAR TO GET THE ROTORS REPLACED THE DEALER REPORTED TO ME THAT SOMETHING WAS LEAKING FROM THE FRONT VEHICLE AND THAT THE INNER DIFERENTIAL AXLES NEEDED TO BE SEALS, IS THESE NORMAL ON A NEW CAR WE ARE MAINLY CONCERN ABOUT THE BRAKE/PADS ROTORS AND BECAUSE WE HAVE CHILDREN WE DO NOT KNOW IF THESE COULD BE A SAFETY ISSUE. THANK YOU SO MUCH FOR YOUR HELP. SINCERELY, THE [XXX] FAMILY. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756339January 3, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE SHAKES EXCESSIVELY UPON APPLYING BRAKES. ACCORDING TO NUMEROUS INSPECTION REPORTS PROBLEM IS WITH ROTORS. JEEP INSTALLED DEFECTIVE ROTORS. STARTED AT 10,000 MILES. MANUFACTURER REFUSES TO REPLACE. NUMEROUS OTHER JEEP GRAND CHEROKEES (YEAR 2000) EXPERIENCE SAME PROBLEM. SERIOUS SAFETY ISSUE !!! HOW MUCH LONGER BEFORE A FATALITY OCCURS ?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756372January 3, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN BRAKES APPLIED THE VEHICLE JUMPS TO A STOP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001357January 2, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
VEHICLE WAS PARKED WITH ENGINE RUNNING, PARK BRAKE NOT APPLIED, AND SUDDENLY VEHICLE WENT BACKWARDS, CONSUMER WAS ABLE TO JUMP IN AND SHUT ENGINE OFF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756166December 29, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
VEHICLE HAD EXCESSIVE VIBRATION IN STEERING COLUMN WHEN BRAKES WERE APPLIED. DEALER REPLACED WARPED FRONT ROTORS AND BRAKE PADS. NOW 4,000 MILES LATER VIBRATION IS BEGINNING TO HAPPEN AGAIN, WILL BE TAKING TO DEALER FOR FIX BUT MOST LIKELY AT MY EXPENSE SINCE 12MONTH 12,000 MILE WARRANTY IS UP. AFTER READING ALL INPUTS FROM GRAND CHEROKEE OWNERS I BELIEVE THIS PROBLEM MUST BE A KNOWN MANUFACTURER DEFECT OR DESIGN PROBLEM AND JEEP SHOULD PROVIDE A FIX AT NO ADDITIONAL COST TO THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001074December 26, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHILE IDLING IN PARK, THE VEHICLE ROLLED INTO REVERSE, RESULTING IN A COLLISION.*AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#755973December 23, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
AFTER BEING SIDE-SWIPED I EXITED MY VEHICLE LEAVING THE ENGINE RUNNING AND THE TRANSMISSION IN WHAT I BELIEVED TO BE PARK. AFTER A SHORT TIME MY VEHICLE, ON ITS OWN, BACKED INTO ANOTHER JEEP PARKED IN THE INTERSECTION BEHIND ME. AT THE TIME I BELIEVED I LEFT THE TRANSMISSION IN NEUTRAL. SOMETIME TOWARDS THE MIDDLE OF THIS YEAR I READ OF A PROBLEM WITH THIS MODEL STATING THE TRANSMISSION FAILED TO STAY IN PARK BUT THE ARTICLE FURTHER STATED IT WAS FOR MODEL YEARS UP TO 1999 ONLY. SUBSEQUENTLY I READ THAT LATER MODELS ALSO HAD THIS PROBLEM (A FLAT SPOT BETWEEN PARK AND REVERSE CAUSING THE TRTANSMISSION TO HOLD THE VEHICLE IN PARK WITHOUT THE DETENT LOCKING IT IN PARK). WITH THIS INFORMATION I TRIED TO SIMULATE THE PROBLEM ON MY VEHICLE. TO MY SURPRISE I COULD EASILY SHIFT THE TRANSMISSION ONTO THE FLAT SPOT WITHOUT THE PARK DETENT LOCKING INTO PARK AND WITH JUST THE SLIGHTEST TOUCH OF THE SHIFTING LEVER CAUSE THE TREANSMISSION TO SHIFT INTO REVERSE. THIS COULD ONLY BE ACCOMPLISHED WITH THE ENGINE RUNNING. I NOW QUESTION IF THE SECOND PART OF MY ACCIDENT (MY VEHICLE BACKING INTO THE CAR BEHIND MINE) WAS CAUSED BY THIS DESIGN FLAW IN THE TRANSMISSION. I REPORTED MY FINDINGS TO THE DEALER'S SERVICE MANAGER BUT WAS TOLD "...TO TALK WITH THE BODY SHOP THAT REPAIRED THE DAMAGE TO MY VEHICLE" (I DID NOT TSLK WITH THE BODY SHOP AS THIS SOLUTION SOUNDED RIDICULOUS).*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#755917December 21, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
PUCHASED VEHICLE 6/30/2000. ON 11/30/2000 WITH ONLY 8,541 MILES, THE DEALER DID A WARRANTY REPLACEMENT OF FRONT ROTORS AND BRAKE PADS, WHICH WAS NECESSARY TO CORRECT HEAVY VIBRATION WHEN BRAKING. VEHICLE IS USED 95% IN TOWN. SEVEN MONTH LATER, ON 6/01/2001, SAME PROBLEM. DEALER RESURFACED FRONT AND BACK ROTORS AND CHARGED US AN $80.00 (DEDUCTABLE) FEE, WITH THE BALANCE PAID BY DAIMLER CHRYSLER AS GOOODWILL. SIX MONTHS LATER, 12/14/2001 (15,314 MILES) WE ASKED THE DEALER TO REPLACE THE ROTORS SINCE THE LAST FIX, ONLY 6 MONTHS AGO DID NOT LAST. THEY TOLD US WE WOULD HAVE TO PAY ANOTHER $200 TO REPLACE THE FRONT ROTORS. WE WERE TOLD BY "PAT" THE SERVICE TECHNICIAN THAT THEY NOW HAD A "PERMANENT" FIX TO THIS WIDE SPREAD PROBLEM. WE DID NOT HAVE TIME TO TAKE IT IN AND ON 12/20/2001, WHILE DRIVING ON SNOW PACKED ROADS THE VEHICLE WAS UNUSUALLY DIFFICULT TO STOP. IT FELT LIKE THE WARPED ROTORS IMPACTED THE ANTI-LOCK BRAKE SYSTEM TO THE POINT OF FOOLING IT SELF INTO RELEASING THE BRAKES AND ALTERNATELY LOCKING THEM UP. I CAN'T GET MORE THEN 7-8 THOUSAND MILE OUT OF A SET OF BRAKES ON THIS VEHICLE! MY 3 OTHER VEHICLES HAVE BRAKES THAT LAST OVER 35,000 MILES EACH! I'M UPSET OVER THE COST BUT NOW I'M EXTREMELY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE. DIAMLER CHRYSLER DOESN'T WANT TO STAND BEHIND THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001000December 20, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, VISIBILITY:WINDSHIELD WIPER/WASHER, POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), SUSPENSION:FRONT:SHOCK ABSORBER
FRONT ROTORS HAVE BEEN REPLACED 3 TIMES/ WERE RESURFACED ONCE, AND REAR ROTORS WERE REPLACED ONCE DUE TO VIBRATION IN VEHICLE.*AK CONSUMER STATED THAT THE PCV VALVE FAILED, FUEL FILTER FAILED, AND FRONT SHOCKS LEAKING FLUID AND REPLACED FRONT SHOCKS, ALSO THE TRANSMISSION PAN WAS LEAKING FLUID, WIPER BLADES WERE REPLACED.*YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001004December 20, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE TRAVELING AT SPEEDS HIGHER THAN 20 MPH AND APPLYING THE BRAKES THERE IS A VIBRATION COMING FROM VEHICLE. DEALERSHIP EXAMINED VEHICLE, AND DETERMINED THAT ROTORS WERE WARPED AND HAD TO BE REPLACED. REPAIRS WERE NOT MADE BECAUSE DEALERSHIP WOULD NOT COVER THEM UNDER WARRANTY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755838December 19, 2001
ELECTRICAL SYSTEM:IGNITION
TRAVELING ON I-24 AT 55MPH WHEN MOTOR SHUTS OFF. NO POWER STEERING. SPARKS SEEN COMING FROM EXHAUST PIPE. ENGINE FAILURE CAUSED JEEP TO BE HIT FROM BEHIND BY ANOTHER VEHICLE.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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