Jeep Grand Cherokee Complaints (2017)

364 consumer complaints on file.

#11554945November 13, 2023
SERVICE BRAKES, STEERING, ENGINE
Car has always run great till last week, turned off Jeep then tried to start-brake is hard, steering is locked, push button lights up acc and run but wont start, fob is good battery, car batteries are new, service tech at dealer cant figure out Im without a vehicle now for a week so far????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553674November 5, 2023
AIR BAGS, SEATS
Headrest airbag deployed for no reason, no accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549730October 13, 2023
ENGINE, UNKNOWN OR OTHER
The exhaust manifold bolts cracked on my jeep Grand Cherokee hemi 5.7L which has caused a "tick" sound and my 7yr old can smell gas while inside the vehicle. We have taken to dealerships who refuses to fix under warranty. I called Dodge jeep of Tomball and They say it's not covered emissions. They also say it's common issue with the Hemi's. The problem is only getting worst and causes my son to have headaches. The problem is noticed on startup and acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546884September 27, 2023
SEATS
Headrest failure, it deployed on its own and the base that holds it broke
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546942September 27, 2023
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
This is [XXX] . On September 14, 2023 had a very big crash with our 2017 Jeep Grand Cherokee. My husband and Granddaughter were in the crash. Everyone is okay but the Jeep is totaled. At 7:00am, the Jeep accelerated out of control, my husband was trying applying the breaks, but the accelerator over powered the brake system. The car reached speeds of between 74-83 mph based on the Life 360 app our both my husband and granddaughter have on their phones.This occurred in downtown Lebanon KY during the morning school hours. He was unable to stop or slow down the Jeep. It resulted in him running through 2 red lights and 2 4 way stops. He also had to avoid hitting several cars and pedestrians including children. Finally the jeep skidded to the right of the road and hit a telephone pole, a bridge guard rail where the front passenger side tire was torn off, and went up an embankment and hit a tree. The police at the scene estimated the car hit the tree about approximately 50 MPH. No airbags deployed and of course the car is totaled. Our daughter drives our other 2015 Jeep Grand Cherokee and had the same issue a week before this happened but she was on an open road and was able to use the paddles on the steering wheel to disengage the cruise control and get the car under control. Jeep is saying that there is no recall so we will have to pay for the 2015 to be looked at. Of course we are going to do that immediately. The Dealer has engaged a 3rd party from Bosch to retrieve the data from the cars computer system but that has not happened yet. There were no warning lights on, the vehicle is awaiting Chrysler's inspection. The Insurance company deemed the vehicle a total loss based on the photos we sent them. The Police inspected the car after the accident. We have all the service records for both Jeeps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11545178September 18, 2023
STEERING
The steering wheel locked while making a left-hand turn. A minor accident resulted. Yes, the safety of the driver was put at risk with minor injuries resulting. A complaint was filed with Jeep and a case number was assigned by FCA. Insurance was contacted however it did not cover the cost of damage that caused the accident. The component was inspected by the Jeep representative however they blamed the part failure due to damage to the undercarriage prior to the incident. This damage was done during the transport of the vehicle after the accident due to the difficulty of towing on a flatbed truck with the tires stuck in the full-turn position and the apparatus needed to load.. There were no warnings or indications prior at all. The power steering fluid was full.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11544759September 15, 2023
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
The Jeep transmission wont go into gear, loses power ,wont go into reverse, speeds up on its own and doesn't go into drive or losses power
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542936September 6, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to coast to the side of the roadway; however, the vehicle failed to restart. After visual inspection, the contact observed fuel leaking underneath the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined a failure with the EGR pressure hose. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542493September 4, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was parked and my car was on and my gas gauge was less the halfway (dashboard indicated about 70 miles left) then my steering wheel started shaking so I turned off the car. I tried restarting the car but it wouldn’t turn on. I got my jumper cables out because I thought the battery had died but it wouldn’t turn on after multiple attempts. I ran to the nearest gas station and got some gas, filled my tank up and after a few attempts my car finally turned back on. Ever since then, my fuel gauge has been wrong. I don’t know if it’s a sensor issue or fuel tank issue but I can’t trust my dashboard or fuel gauge to know how much gas I have. When I fill up my tank to the fullest the most it’ll show me is 300 miles on the dashboard although before it used to be close to 400 miles. Although I wouldn’t label this issue as a direct safety hazard, it is extremely inconvenient trying to guess when I need to fill up gas since the fuel light doesn’t come on anymore. To avoid this issue I’ve gotten in the habit of filling up my tank before levels reach under 100 miles. I have also read many complaints from others having similar issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540315August 23, 2023
ENGINE
vehicle will randomly shut off with out warning, error message occurs about gears cant be switched and shuts off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538955August 16, 2023
SEATS
Automatic head rest randomly activated and head rest “exploded”. It only happened with the driver headrest
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536985August 7, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I was on the highway and the vehicle shut off. On another incident I was driving the vehicle and the power steering wen out on the vehicle. On another incident after the power steering went out the vehicle put a notice on the dash to put the vehicle in park when the vehicle was already in park. I tried to turn the vehicle off and it would not allow me to do so. Then after repaired multiple times the battery started to over charge to 21 voltage. At this point, the vehicle is just not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535438July 31, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the "Liftgate Cannot Be Opened While Vehicle Is In Motion" message was displayed. Additionally, there was a burning odor detected after pressing the Auto Start/Stop button to start up the vehicle, with smoke coming from underneath the hood. The power liftgate was intermittently inoperable and also inadvertently opened while parked in the garage. The dealer was made aware of the failure and confirmed there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the VIN was not included in the recall. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532735July 17, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
My 2017 Jeep Grand Cherokee “electric stability control” warning light appears on the dashboard. My vehicle accelerates/decelerates unexpectedly. With young children in my vehicle daily, this continued incident puts my family at risk. After inspection from my Jeep/Dodge dealer, a faulty transfer case has been identified as the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531106July 8, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529953July 2, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528012June 20, 2023
ELECTRICAL SYSTEM, ENGINE
I came to a stop at a red light. The vehicle engine turned off and then right back on with out me taking my foot off the brake. Once the light turned green I pressed the gas and the entire car shut off. I didn’t have any lights for hazards, couldn’t roll down my windows or unlock the doors. It also wouldn’t go into park so I had to put on the emergency brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527426June 16, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, excessive white smoke was coming from the exhaust pipes and the vehicle would not properly accelerate and experienced hesitation and stalling. The vehicle was taken to the local mechanic who diagnosed that cylinder #3 was faulty and coolant was intruding into the engine. The engine eventually failed and could no longer be started. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525570June 6, 2023
AIR BAGS
Rear end crash with front end affected, no air bag deployment
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11524065May 26, 2023
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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