Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11458988March 30, 2022
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that on multiple occasions the vehicle would not start while pressing the START/STOP button. The contact indicated that the failure was corrected while tapping the TIPM and then pressing the START button. The vehicle was taken to the local dealer who was unable to duplicate the failure and no issues were found. The contact indicated that on several occasions the vehicle stalled without warning. On one occasion the vehicle lost motive power while entering an intersection. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 104,941.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458282March 25, 2022
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated he had experienced the vehicle stalling. Parts distribution disconnect. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457338March 18, 2022
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at 5 MPH and making a right turn, the vehicle stalled. The Forward Collision Warning light illuminated. The contact veered to the side of the road and parked the vehicle. The contact was able to restart the vehicle and continued to drive. The contact became aware of NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to the dealer for the recall repair and the dealer replaced the fuel pump relay; however, the failure recurred six months later. The vehicle was taken back to the dealer where it was diagnosed that the Total Integration Power Module (TIPM) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to follow up with the dealer. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456663March 14, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
Recall 14V5300 - replacing fuel pump relay to prevent vehicle not starting and stalling was performed in November 2021. It has not solved the problem. Th Grand Cherokee still does the same thing. I replaced the relay that was replaced in the recall. No help. Chrysler Corp. did not fix the problem. A new recall needs to happen. This Grand Cherokee has stalled slowing down to come to a stop and when slowing down to turn at an intersection. This is very dangerous. It could cause an accident at the intersection. This recall needs to be revisited or a new recall needs to happen to solve this problem. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455862March 9, 2022
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while his wife was driving 55 MPH, the vehicle stalled and veered to the left; However, she was able to safely guide the vehicle to the side of the road. The vehicle would not start. The contact stated that his wife did not notice any warning lights. The contact had the vehicle towed to his residence and later had it towed to a local dealer. The dealer diagnosed the vehicle with needing the alternator and battery to be replaced. The vehicle was repaired but the failure recurred and the vehicle became undrivable. The manufacturer had been informed of the failure. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455087March 3, 2022
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The dealer was made aware of the failure but informed the contact that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000. Parts distribution disconnect. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454247February 26, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
I was leaving home from work and my car started perfectly fine and I drove like 50ft and the car completely shut down. I tried to jump it car to car but it was draining the other car batteries so I got a tow truck to come out and it jumped the car enough to get it in neutral and then it cut off. I changed the battery and alternator and It cuts on them after about 5-10 min it completely cuts off and won’t turn back on again. Lights on the dashboard pop up too before it cuts off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453578February 23, 2022
ELECTRICAL SYSTEM
Battery light came on then went off so I thought maybe it was all the rain we had? When locking my car I noticed the horn was very low. I replaced my battery last year so I knew that was good. When I tried to start I got nothing! Tried jumping without any luck. Had it towed to my mechanic who could smell the burning parts. Changed the battery, alternator and is now changing the computer. Not only has this been very expensive to fix but the thought of it just happening while I was driving still is on my mind! Not much of a warning! I am just lucky the whole car didn't go up in flames!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448889January 25, 2022
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH and making a turn, the vehicle inadvertently stalled. There were no warning lights illuminated. The contact shifted into neutral, pressed the START/STOP button, and the vehicle restarted. The vehicle was taken to the dealer several times however, the dealer informed the contact that they were unable to duplicate the failure. The contact received a recall notification for NHTSA Campaign Number: 19V813000 (Electrical System) and the recall repair was performed; however, the failure reoccurred a week later. The vehicle was taken back to the dealer who informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were notified of the failure. The failure mileage was approximately 65,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444801December 23, 2021
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving 50 MPH, the defroster system stopped operating as needed. The contact stated that it was difficult to see the roadway while driving. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown module to be replaced. The vehicle was not repaired. The contact also noticed an oil leak near the oil pan gasket. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442243December 1, 2021
SERVICE BRAKES, STEERING
While trying to make a turn the power steering and brakes did not work. The vehicle did not stall. After stopping I shut the vehicle off and restarted it and it was working, This happened 3 times in about 2 weeks. I have the vehicle in to the dealer trying to find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442297December 1, 2021
FUEL/PROPULSION SYSTEM, STEERING, UNKNOWN OR OTHER
Jeep stalled out in traffic. Just died on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441024November 19, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Local dealer was made aware of the issue. The contact stated while driving at an undisclosed speed the vehicle stalled without warning. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439670November 8, 2021
ENGINE, FUEL/PROPULSION SYSTEM
my vehicle keeps shutting off when I make a turn - I lose all power - I have no warning at all that this is about to happen - the radio and headlights stay on (no steering at all so I have to struggle to turn the wheel since I am in a turn when this happens) and I have to coast over to the shoulder to put the vehicle in park and start it up again. This truck has been recalled for this problem several times already and repaired several times already and it just keeps happening. I am going to get in a car accident one of these times. It is the Pump relay that is not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438321October 27, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called O’ Daniel Chrysler Dodge Jeep Ram (5611 Illinois Rd, Fort Wayne, IN 46804, (855) 665-5423) and Glenbrook Dodge Chrysler Jeep (100 W Coliseum Blvd, Fort Wayne, IN 46805, (260) 579-4713) and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438203October 26, 2021
ENGINE
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the contact was informed there was a manufacturer’s engine cylinder defect. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436052October 8, 2021
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
While driving the vehicle it will with no indication shut off and stop running. Its very scary and dangerous. I have taken it to the dealership and they told me the car is just old and have pressured me to buy a new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435592October 5, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start-up after multiple attempts without warning. One day, the vehicle failed to start up and the contact had the vehicle towed to a dealer. The contact was informed that his vehicle was included in NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was repaired. Approximately six months later, the contact stated that the failure recurred, requiring several attempts to start the vehicle. Neither the dealer nor the manufacturer was informed of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435072September 30, 2021
ELECTRICAL SYSTEM
Subject: Alternator/generator/regulator problem of the 2011 Jeep Grand Cherokee Overland: Failure Date: Sep 29, 2021. Dealer has advised that the "Control Module" for the Alternator is malfunctioning which causes the Alternator to function at maximum capacity all the time and results in the "Battery Warning Notice" on the Instrument Panel. Dealer advises that no replacement "Control Module" is available in the entire US at this time (Control Module is foreign made). According to Dealer, the Alternator will fail, and any replacement unit will also fail. What is the fix for this safety issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434497September 27, 2021
ENGINE, FUEL/PROPULSION SYSTEM
I contacted Keffer Jeep Chrysler in Charlotte, NC when I received the recall notice. This dealer ship has a poor service department and they almost never answer calls but use the voice recorder for messages. I left two messages regarding the recall but never received a return call. Today I tried again and got the voice mail again, so called through the manager's line and finally spoke to someone in service. At first they were very helpful, but when I mentioned the recall it changed and I was informed that it would be more than two months before they could arrange to make the recall repairs (the end of November). I have encountered this before where dealers do not feel that they are properly compensated for recall work and thus try to shift off to another dealer through delays. I am now going to find another dealer, but felt that the impact of the NTSB recall safety measures is being impaired by the conduct of Keffer. The recall is very clear that this defect is dangerous and thus I have not used my Jeep Cherokee pending getting the recall addressed. Thank you for your help in curing this problem for the public at large.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee