Jeep Grand Cherokee Complaints (1997)

991 consumer complaints on file.

#10566025February 26, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559261January 9, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN REFUELING TO AT LEAST THREE-FOURTHS FULL, THE FUEL TANK WOULD LEAK. THE CONTACT HAD THE VEHICLE DIAGNOSED BY AN INDEPENDENT MECHANIC, WHO DETERMINED THAT THE LEAK WAS COMING FROM THE TOP OF THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554696December 3, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THAT THE PART WAS AVAILABLE FOR REPAIR AND THE MANUFACTURER WOULD NOT GIVE AUTHORIZATION TO THE DEALER TO BEGIN THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552752November 18, 2013
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED PER THE RECALL. FAILURE AND CURRENT MILEAGE WAS 180,500. UPDATED 12-26-13 *BF UPDATED 12/30/13 UPDATED 07/18/16.*JB THE CONSUMER STATED THE VEHICLE COULD CATCH FIRE UPON A LOW SPEED REAR IMPACT UPDATED 08/17/2017*JS UPDATED 09/5/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549234October 23, 2013
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD SPORADICALLY AND INDEPENDENTLY START. IN ADDITION, THE VEHICLE SURGED AND PROCEEDED TO INCREASE ACCELERATION WHILE THE BRAKE PEDAL WAS BEING DEPRESSED. IN ORDER TO STOP THE VEHICLE, THE CONTACT CRASHED AND SLID THE DRIVER'S SIDE OF THE VEHICLE INTO A TRUCK. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 90,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10547056October 7, 2013
STEERING, ENGINE, FUEL SYSTEM, GASOLINE
WAS DRIVING AT RELATIVELY LOW HIGHWAY SPEED (50MPH) UP A SMALL INCLINE. LOW RPM (1200RPM). WITH SHARP HIGHWAY CURVE COMING UP, VEHICLE STALLED FOR NO REASON. STEERING BECAME UNRESPONSIVE. TURNED KEY OFF AND ON SEVERAL TIMES TRYING TO TURN STEERING TO FOLLOW CURVE. LUCKILY SUNDAY NIGHT TRAFFIC WAS LIGHT OR COULD HAVE RESULTED IN ACCIDENT. ENGINE FINALLY STARTED UP AND STEERING PRESSURE WAS RESTORED. KEPT RPM OVER 2500RPM FOR A COUPLE OF MINUTES AND CAR BUCKED A NUMBER OF TIMES IN THE FIRST 5 OR SO MINUTES. RAN SMOOTHLY AFTERWARDS WITH ENGINE RPM KEPT HIGHER (2500+). HAD TO GET OFF THE HIGHWAY AND FOLLOW SIDE STREETS TO GET HOME. THIS PROBLEM HAS BEEN OCCURRING FOR 3000-4000 MILES AND I'VE HAD NEARLY EVERYTHING REPLACED, COIL, SPARK PLUGS, PLUG WIRES, DISTRIBUTOR ROTOR, DISTRIBUTOR CAP, STARTING ON SENSORS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545002September 23, 2013
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE STALLED ,BACKFIRED, SHOWS THAT I HAVE MORE GAS IN VEHICLE THAN I HAVE. GETTING HARDER TO RESTART. STALLS IN TRAFFIC. WHY HAVEN'T THE GOVERNMENT RECALL THESE VEHICLES.I READ SO MANY OF SAME COMPLAINTS AND NOTHING SEEMS TO BE DONE. THESE VEHICLES ARE UNSAFE!!!!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520663June 19, 2013
ELECTRICAL SYSTEM
MY VEHICLE TOLLED TO ARMORY GARAGE, BECAUSE AT THAT TIME, INSURANCE HAD TO KEEP SENDING SOMEONE TO COME AND RESTART THE VEHICLE. OR IT WILL START BUT THEN TURN AROUND AND STALL LATER. AFTER PAYING $1300 PLUS TO ARMORY GARAGE, THEY ONLY CHARGED ME FOR DIAGNOSIS AND FIXING PROBLEMS WITH A BATTERY BEING OVERDRAWN. THEY CLAIM TO HAVE REPLACED THE BCM COMPUTER. HOWEVER, AFTER PAYING ALL THAT MONEY I STILL HAVE PROBLEMS WITH MY VEHICLE. I HAVE REPLACED, STARTER, ALTERNATOR, BATTERY, COMPUTER MODULE WITH ARMORY GARAGE, IGNITION COIL FIXED. ALL I KEEP GETTING IS THAT THE EMISSIONS IS THE PROBLEM BECAUSE IT STATES BIG AND SMALL LEAK. HOWEVER, EVEN TODAY IT HAS NOT BEEN FIXED. I HAVE SPENT CLOSED TO OVER $3500 ON MY VEHICLE TO GET IT RUNNING AND IT STILL STALLS AFTER ALL THE ABOVE HAVE BEEN REPLACED. P0442, P0455, P0351, ARE THE LAST CODES TO THE VEHICLE. HOWEVER, AN EVAP PURSE SOLENOID HAS BEEN FIXED AS WELL. ALL THIS MONEY AND STILL HAVE PROBLEMS WITH THE VEHICLE STALLING AND RUNNING BUT TURNS OFF RIGHT IN THE MIDDLE OF DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520528June 18, 2013
WHEELS
ABOUT 6 WEEKS AGO MY BACK RIGHT WHEEL ACTUALLY FELL OFF COMING DOWN THE ROAD AT ABOUT 35MPH. AFTER I LOOKED - ONE OF THE STUDS WHERE THE LUGS GO ON ACTUALLY BROKE AND THE OTHER STUDS WERE STRIPPED WHICH CAUSED THE LUGS TO FALL OFF. ALL STUDS REPLACED AFTER THAT.LUCKILY I WAS CLOSE BY MY MECHANIC THIS MORNING WHEN IT WAS ABOUT TO HAPPEN AGAIN - THE BACK RIGHT WHEEL. THERE WAS A STUD THAT WAS BROKEN AND THE REST OF THE LUGS WERE VERY LOOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515452June 6, 2013
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1997 GRAND CHEROKEE. THE CONTACT STATED THAT HE WAS STOPPED AT A TRAFFIC LIGHT WHEN ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT'S FUEL TANK RUPTURED FROM THE IMPACT AND THE FUEL SPILLED ONTO THE HIGHWAY. THE DRIVER AND FRONT PASSENGER BOTH SUSTAINED CONCUSSIONS. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 15,000. ...UPDATED 02/13/17 *BF *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10515356June 5, 2013
ENGINE
STALLS IDLING AND WHILE GOING DOWN THE ROAD. WITH FAULTY GAS TANK NEWS CAUSING FIRES THAT KILL AFTER REAR COLLISIONS, DRIVING NOT KNOWING IF IT WILL STALL OR NOT IS PRETTY UNNERVING. PLEASE FOR THE SAFETY OF ALL DRIVERS, RECALL THESE DEATH TRAPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504742March 27, 2013
ENGINE
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE CAMSHAFT SENSOR WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493533January 20, 2013
ELECTRICAL SYSTEM, ENGINE
DRIVING AT STEADY 35 MPH ENGINE STARTED TO STUTTER,LOST POWER AND STALLED UNEXPECTEDLY. TOOK A FEW TIMES CRANKING TO RESTART,FINALLY STARTED. THIS HAS OCCURRED INTERMITTENTLY WITH NO WARNING OR DASH INDICATOR LIKE CHECK ENGINE LIGHT COMING ON. NUMEROUS REPAIR ATTEMPTS AND THOUSANDS SPENT SINCE,PROBLEM STILL OCCURS NOW AVERAGE OF TWICE WEEKLY. OCCURS AT DIFFERENT SPEEDS,TEMPERATURES AND CONDITIONS. HAVE FOUND ONLINE REFERENCE TO MANY SIMILAR STALLING PROBLEMS FOR PEOPLE AROUND US. DEALER SAID THERE IS NO RECALL OR BULLETINS THAT WOULD HELP FIX,VERY HARD TO DIAGNOSE. FINALLY FOUND THAT IF JIGGLE WIRE CONNECTOR TO ENGINE E.C.U. COULD MAKE ENGINE STALL. E.C.U. HAS BEEN REPLACED BUT WEBSITE ELECTRICAL ENGINEER SAID THE WIRING PULLS DOWN ON THE CONNECTORS EVENTUALLY FRACTURING THE SOLDER HOLDING CONNECTOR PINS AGAINST INNER CONNECTIONS CAUSES THIS.HE PROVED BY RESOLDERING AS NEEDED BUT SAID THE WIRE ROUTING AND 90 DEGREE ANGLE TO THE CONNECTORS WILL CAUSE RECURRENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491698January 7, 2013
ENGINE
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE WAS ATTEMPTING TO STOP WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THE CONTACT THAT THE CENTRAL COMPUTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485375November 21, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR WAS MISALIGNED AND WOULD NOT CLOSE PROPERLY. THE CONTACT PERFORMED A TEMPORARY FIX TO THE DRIVER'S SIDE DOOR WHICH ALLOWED THE DOOR TO REMAIN CLOSED IN A SECURE POSITION. THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE UNDER NHTSA ITEM NUMBER WAS 6089092 (STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS). THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472591August 27, 2012
ENGINE
TL* THE CONTACT OWNS A 1997 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465228July 11, 2012
FUEL/PROPULSION SYSTEM
VEHICLE WAS BACKED INTO A TREE AT SLOW SPEED AND CAUSED THE FUEL TANK TO RUPTURE AND LEAK FUEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464588July 8, 2012
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THIS JEEP GRAND CHEROKEE LAREDO STALLS AT ANY SPEED AND SUDDENLY THE ENGINE STOPS AND CAN EVEN SEND A STRONG BACKFIRE ABLE TO CRACK THE MUFFLER. IT WORKS PERFECTLY FOR A PERIOD OF TIME AND WITHOUT ANY SYMPTOM IT STRUGGLES AND STALLS. SOMETIMES IT REMAINS ON AND SOMETIMES DIE. IT BROKE ME 3 MUFFLERS. A LOT OF MONEY AND WORK HAVE BEEN DONE BY MECHANICS INCLUDING JEEP DEALER WITHOUT FIXING THE PROBLEM. PCM AND A LOT OF PARTS HAD BEEN REPLACED AND THE PROBLEM WAS SOLVED ONLY IN PART. IT STILL DIE WHILE DRIVING. THIS JEEP CHEROKEE IS NOT RELIABLE TO USE IN HIGHWAY FOR THE RISK TO STOP IN THE MIDDLE. JEEP AND MECHANICS ARE AT RANDOM TO FIX THIS PROBLEM. I HAVE VISITED WEB SITES ABOUT JEEP PROBLEMS AND I KNOW THERE ARE OTHERS WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464457July 6, 2012
STEERING
TURNED STEERING WHEEL LEFT TO STOP IN PREPARATION FOR LEAVING PARKING SPACE. HEARD LOUD BREAK/SNAP SOUND AND FELT CHANGE IN STEERING WHEEL TENSION. REALIZED A TOTAL LOSS OF STEERING CONTROL. SAW SIGNIFICANT VOLUME OF FLUID ON GROUND. REVIEW BY MECHANIC FOUND STEERING BOX MOUNT BOLTS HAD SHEARED/FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462199June 19, 2012
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DRIVING ON HIGHWAY, JEEP STOPS! STOPPING AT LIGHT, JEEP STOPS-WILL NOT START UNLESS JUMP START, THIS GOES ON AND ON CONSISTANLY FOR 10 MONTHS,WITHIN THOSE MONTHS I REPLACED:FUEL PUMP(2'S)(4 MUFFLERS-GAS KEEP LEAKING INTO MUFFLER AND BLOW UP)(FORTUNATE TO BE ALIVE!)CATALIC CONVERTER ,WATER PUMP,CRANK CENSOR,MAP CENSOR,OXYGEN CENSOR,IGNITION ROTOR,DISTRIBUTOR CAP/MAGNET,ENGINE TUNE-UP,TRANSMISSION TUNE-UP,OIL CHANGE,:ANY AND EVERYTHING, AFTER ABOUT $2000 I WAS READY TO CALL IT QUITS, IT ALL CENTERED AROUND THE (((FUEL PUMP))) I WAS STOPPED AND TOLD I HAD GAS LEAKING OUT AS I WAS DRIVING, BEING LIGHT HEADED FROM FUMES??? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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