Jeep Grand Cherokee Complaints (1996)

893 consumer complaints on file.

#10510168April 30, 2013
ENGINE, ELECTRICAL SYSTEM, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, EXTERIOR LIGHTING
JEEP ADVERTISES THAT THERE GRAND CHEROKEES CAN WITHSTAND WATER UP TO 20 INCHES DEEP. I BEG TO DIFFER AND I HAVE BEEN LIED TO. WAS DRIVING THROUGH MY NEIGHBORHOOD ON MY WAY TO A BUDDY'S HOUSE A FEW BLOCKS AWAY, I HIT A SMALL PUDDLE ON MY WAY AND MY ENGINE JUST SEIZED UP AND EVERYTHING WENT BALLISTIC. MEASURED THE PUDDLE AND IT WAS A WHOPPING INCH AND A HALF DEEP. HAD MY BUDDY TOW ME BACK HOME TO CHECK IT OUT AND LOW AND BEHOLD, THERE IT WAS, ROD #1 STICKING RIGHT THROUGH MY OIL PAN ABOUT AN INCH. BENT TO HIGH [XXX] AND SHEARED RIGHT OFF (NOTE: ALSO NOTICED THE ELECTRICAL COMPONENTS SAID "JAPAN" AND WHEN I PULLED THE OIL PAN AND PULLED THE ROD, IN BIG BOLD LETTERS "CHINA" STAMPED ON THE ROD") NOW I HAVE A 6000LB PAPER WEIGHT SITTING IN MY DRIVEWAY THAT I CAN DO NOTHING WITH. NOW IF JEEP ADVERTISES THAT THEIR VEHICLES ARE SAFE IN WATER UP TO 20 INCHES, WHY DID AN INCH AND A HALF DEEP PUDDLE HYDROLOCK MY ENGINE RESULTING IN ROD #1 BEING SHOT THROUGH THE OIL PAN AND ALL ELECTRONICS FRIED? HMMMM INTERESTING. ALSO NOTICE HOW THE FOREIGN MASS MARKET PARTS WERE THE ONLY ONES TO FAIL. SEEMS A LITTLE FISHY. IT GRINDS MY GEARS BECAUSE I HAVE BEEN A DIE HARD MOPAR ENTHUSIAST SINCE I WAS BORN, MY FATHER WORKED FOR CHRYSLER FROM THE DAY HE GRADUATED TO THE DAY HE DIED AND SLAVED FOR THE COMPANY AND THIS IS THE PRODUCTS THEY ARE SELLING TO THE AMERICAN PUBLIC. I SMELL [XXX]AND IT PAINS ME TO SAY THAT I WILL NEVER EVER PURCHASE A CHRYSLER PRODUCT FOR THE REST OF MY DAYS........SCREW CHRYSLER AND THEIR FIAT OWNED CORPORATION. I DO NOT SUPPORT FOREIGN PRODUCTS IN ANY WAY SHAPE OR FORM. [XXX]= COMPLETE CRAP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503660March 19, 2013
UNKNOWN OR OTHER
WE HAVE JUST FOUND ONE OF YOUR PRODUCTS ATTACHED TO OUR VEHICLE WITHOUT OUR PERMISSION. THE NAME TAG ON IT IS COUGARSNAKE. WE ARE GOING TO THE MEDIA WITH THIS AND HAVE ATTORNEYS CONTACT YOU. IF YOU CAN TRACE WHO PUT THIS DEVICE ON OUR VEHICLE AND SHARE THAT INFORMATION WITH US WE WILL GO AFTER THEM INSTEAD OF YOU. THIS IS HIGHLY UNPROFESSIONAL AND WE WANT SOME ANSWERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503124March 15, 2013
STEERING
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO MAKE A TURN THEN A LOUD NOISE EMITTED FROM THE FRONT END OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE STEERING WHEEL LOCKED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE RESIDENCE AND HAD NOT BEEN DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. UPDATED 4/15/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502286March 11, 2013
ENGINE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST AND STATED THAT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 312,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498004February 13, 2013
ENGINE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO SHAKE BEFORE STALLING WITHOUT WARNING. AFTER ALLOWING THE VEHICLE TO SIT FOR 30 MINUTES, THE CONTACT WAS ABLE TO RESTART THE VEHICLE HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE CAM SHAFT SENSOR, IGNITION COIL, IGNITION SWITCH, DISTRIBUTOR CAP, CRANK SENSOR, AND THE STARTER WAS REPLACED OVER THE COURSE OF SEVERAL VISITS. THE FAILURE RECURRED AFTER EACH REPAIR. THE ECM WAS REPLACED AND THE FAILURE DID NOT RECUR UNTIL SEVEN MONTHS LATER. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 142,000 AND THE CURRENT MILEAGE WAS 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495264January 30, 2013
ENGINE
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHITE SMOKE EMITTED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE WATER PUMP AND HEAD GASKET WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE COMPONENTS WERE REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 198,000 AND THE CURRENT MILEAGE WAS 199,400.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10487805December 10, 2012
ENGINE
STALLING/STUMBLING OF ENGINE, FUEL OR ELECTRICAL WHILE DRIVING AT 35 MILES PER HOUR ON CITY STREET. HAS NEVER STALLED AT FREEWAY SPEEDS, LOW SPEED ONLY. LAST STALLING FRIDAY DECEMBER 7, 2012 ON CITY STREET. PREVIOUS INCIDENT OCCURRED MARCH OF 2012 ON CITY STREETS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485405November 21, 2012
UNKNOWN OR OTHER
ALL ELECTRONIC DOOR LOCKS FAIL TO WORK. CANNOT LOCK OR OPEN THEM WITH THE KEY EITHER. THIS MEANS I CANNOT LOCK MY VEHICLE AT ANY TIME SINCE IT WILL MEAN LOCKING ME OUT AND REQUIRING CALLING ASSISTANCE TO OPEN MY VEHICLE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478413October 3, 2012
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
STARTED OUT TO GO TO WORK @ 6 AM TRAVELED WITH NO ISSUES TO THE KIDS SITTER'S HOUSE AND THEN CONTINUED ON TO WORK ON DOUBLE LANE HIGHWAY SPEED LIMIT 60 MPH. THE JEEP STARTED SPUTTER, JERK AND EVENTUALLY DIED, DIDN'T REALIZE IT HAD DIED SO PULLED OFF TO SIDE OF ROAD, TURN THE JEEP BACK ON IT KEPT SPUTTERING, JERKING AND DIED AGAIN. FINALLY, IT BACKFIRED 3 TO 4 TIMES AND STAYED STARTED. CHECK ENGINE LIGHT CAME ON WENT AND HAD THE CODE READ IT STATED IT WAS THE IGNITION COIL AND CATALYST SYSTEM. SO WE CHANGED THE IGNITION COIL AND CATALYTIC CONVERTER, ALONG WITH THE MUFFLER DO TO THE FACT THE BACKFIRING BLEW A HOLE PLUM THROUGH THE MUFFLER. STILL SAME PROBLEMS. HAVE HAD SEVERAL NEAR MISS OF CRASHES, AND BODILY INJURY. NOW IT DOESN'T WANT TO START AND YOU SIT ON THE SIDE OF THE ROAD LIKE I DID FOR 2 HOURS BEFORE IT WANTED TO START UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469471August 7, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 1996 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE LOCK ON THE DRIVER SIDE DOOR FAILED. THE CONTACT STATED THE DOOR ONLY STAYED CLOSED BY BEING TIED SHUT. THE DEALER STATED THAT THE FAILURE WAS DUE TO NORMAL WEAR AND TEAR AND THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 115,000 AND THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462923June 24, 2012
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DRIVER FRONT, AND BOTH REAR DOOR LOCK ACTUATORS HAVE STOPPED WORKING CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462474June 20, 2012
UNKNOWN OR OTHER
WHEN THE PROBLEM STARTED, APPROXIMATELY 7 MONTHS AGO, THE VEHICLE WOULD STALL WHEN I WAS SLOWING FOR A TURN OR A STOP. IT HAPPENS INTERMITTENTLY. FUEL FILTER, FUEL PUMP, TPS, ECM, ETC. HAVE ALL BEEN CHANGED, AND THE PROBLEM KEEPS COMING BACK. LATELY THE VEHICLE STALLS AT DRIVING SPEEDS, AS WELL AS WHEN SLOWING. I HAVE BEEN NEARLY REAR ENDED SO MANY TIMES I CAN'T EVEN COUNT. THE STALLING IS ALWAYS INTERMITTENT, BUT SEEMS THAT IT HAPPENS MOST FREQUENTLY WHEN I AM ON SHORT TRIPS OF AROUND 5 MILES. I WILL GET TO THE STORE AND IT WILL STALL WHILE I AM ENTERING THE PARKING LOT, I START IT BACK UP AND GET INTO A PARKING SPACE, SHOP AND RETURN TO MY CAR, WHICH STALLS AGAIN AS I AM BACKING OUT, SHIFTING FROM REVERSE TO DRIVE. THEN AS I LEAVE THE PARKING LOT IT MAY STALL AGAIN, AND THEN AGAIN ON MY WAY HOME WHILE DRIVING BETWEEN 25-40 MPH. IT IS GETTING INCREASINGLY HARDER TO RESTART. I HAVE NOTICED MANY JEEP GRAND CHEROKEE FORUMS ONLINE WHERE THIS SAME COMPLAINT COMES UP OVER AND OVER. THIS SEEMS TO BE A VERY WIDE SPREAD PROBLEM AND NOBODY SEEMS TO HAVE A REMEDY THAT WORKS. MANY PEOPLE THROW MONEY INTO PARTS JUST GUESSING AT WHAT THE PROBLEM MAY BE. IT SEEMS QUITE UNSAFE, NOT ONLY FOR THE DRIVERS OF THE JEEP GCS, BUT FOR THE PEOPLE BOUND TO REAR END US. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460757June 6, 2012
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
THE ENGINE STALLS RANDOMLY AT VARIOUS SPEEDS.THIS HAS HAPPENED ON BUSY AND DANGEROUS HIGHWAYS.I HAVE REPLACED THE ECM AND GAVE IT A COMPLETE TUNE-UP AND CRANK POSITION SENSOR. THE ENGINE USUALLY RESTARTS AFTER A FEW MINUTES OF SITTING. THIS PROBLEM IS ALL OVER THE INTERNET. NOBODY HAS FIGURED IT OUT. I HATE TO SEE ANYBODY GET HURT OR KILLED BY THIS UNEXPLAINED PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458957May 18, 2012
POWER TRAIN
AT HIGH AND LOW SPEEDS, AND WHEN STOPPED WITHOUT ANY WARNING MY 1996 GRAND CHEROKEE WILL DIE AND IMMEDIATELY STEERING IS LOST. THIS IS TOTALLY FRIGHTENING AND LIFE-THREATENING. THE CAR WILL START IMMEDIATELY TO GET OUT OF ROADWAYS. I'VE SPENT DAYS RESEARCHING THIS SITUATION ON-LINE AND IT IS OUTRAGEOUS THAT THERE IS NO RECALL, THERE ARE YEARS OF COMPLAINTS ABOUT THIS SITUATION . I CALLED JEEP TODAY AT 1-877-426-5337 AND WAS TOLD THE PHONE NUMBER OF A JEEP DEALER, ALONG WITH SINCERE APOLOGIES THAT THERE IS NO RECALL FOR THIS PROBLEM. THE SOLUTION MAY BE THAT 2 SCREWS ASSOCIATED WITH THE PCM ARE TOO LONG. PEOPLE HAVE SPENT THOUSANDS AND THOUSANDS OF DOLLARS FIXING EVERYTHING ON THESE JEEPS BUT NOTHING HAS WORKED. I RESPECTFULLY DEMAND TO KNOW WHY THERE IS NO RECALL, THIS IS A PUBLIC SAFETY ISSUE!!!!! THANK YOU FOR YOUR PROMPT REPLY. LIVES DEPEND ON IT. THIS IS A LIFE-ENDANGERING SITUATION - MINE AND OTHERS. THERE NEEDS TO BE A RECALL NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452888March 24, 2012
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
JEEP STALLS WITHOUT GIVING ANY WARNING SIGN SUCH AS CHECK ENGINE LIGHT. CHANGED SO MANY DIFFERENT PART TO FIX PROBLEM NO ONE KNOWS WHY. WHEN IT DIES DURING THE LEFT TURN MANY TIMES I FEEL SO DANGER. PLEASE LET JEEP KNOW THAT SO MANY PEOPLE ARE IN DANGER BECAUSE OF THEIR FAULTY WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449620February 28, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
JEEP HAS BEEN STALLING FOR 2 YEARS AT LEAST. STALLS UNDER ALL CONDITIONS, IDLE, HIGH SPEED, COLD OR HOT OUTSIDE TEMP. RECENTLY THE PAST MONTH IT IS STALLING CONSTANTLY AT THE RATE OF 2-5 TIMES PER DAY, AVERAGE MILEAGE 25 MILES PER DAY. STALLS AT HIGHWAY SPEEDS ARE BAD, AND IN TRAFFIC CAN BE DEADLY. STALLS IN INTERSECTIONS ARE WORSE AS THERE IS NOT ENOUGH TIME TO REACT AND GET THE VEHICLE AWAY FROM HEAVY TRAFFIC. BASIC RESEARCH WILL SHOW THAT THOUSANDS OF PEOPLE HAVE THIS SAME EXACT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445848January 30, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
ENGINE SUDDENLY CUT OFF WHILE DRIVING, POWER BRAKES AND STEERING WERE IMMEDIATELY LOST, ALTHOUGH LIGHTS AND GAGES REMAINED OPERATIONAL. BATTERY AND GROUNDS TESTED FINE. CAP, ROTOR AND PLUGS ARE ALL NEW, WIRES AND COIL TEST FINE, AND VEHICLE HAS NEW MOPAR CRANK POSITION AND THROTTLE POSITION SENSORS. RESEARCH ON JEEP TECHNICAL SITES FINDS IDENTICAL PROBLEMS BEING TRACED TO FAILURE OF POWER CONTROL MODULE PCM, SOMETIMES ALSO REFERRED TO AS ENGINE CONTROL MODULE (ECM). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444886January 23, 2012
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
THIS IS A COMMONLY KNOWN DEFECT WITH THESE JEEPS WHICH HAS NEVER BEEN ADEQUATELY ADDRESSED BY THE NHTSA. SOMEONE IS GOING TO GET KILLED IF THE MANUFACTURER IS NOT HELD RESPONSIBLE. INFAMOUS STALLING PROBLEM. WHETHER GOING 10 MPH OR 70 MPH, VEHICLE WILL STALL WITH NO WARNING. GENERALLY WILL RE-START AFTER TURNING OFF IGNITION, BUT NOT ALWAYS IMMEDIATELY. ON MY JEEP, I HAVE REPLACED THE COMPUTER MODULE, CRANKSHAFT POSITION SENSOR, FUEL PUMP, FUEL FILTERS, MAF SENSOR, DISTRIBUTOR CAP, ROTOR, PLUGS AND PLUG WIRES. I HAVE HAD THE COMPUTER MODULE WIRING HARNESS REWORKED. STILL STALLS, AND I HAVE BEEN FORCED TO PARK THE JEEP FOR SAFETY REASONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440161December 16, 2011
ELECTRICAL SYSTEM
LIKE MANY OTHER JEEP GRAND CHEROKEE FROM 95 - 99 MY JEEP HAS STARTING CUTTING OUT FOR NO APPARENT REASON. MANY COMPONENTS HAVE BEEN CHANGED. THIS IS A WIDELY DOCUMENTED PROBLEM OF POOR QUALITY CONTROL LEADING TO SOLDER JOINT FAILURES ON THE ECM BOARD. THIS CAUSES AN INTERRUPTION OF THE SIGNAL AND CAUSE THE VEHICLES ENGINE TO DIE OR SPUTTER AT ANY SPEED OR TIME. I DO NOT UNDERSTAND WHY THIS HASN'T BEEN RECALLED WHEN THE PROBLEM IS SO WELL DOCUMENTED ON NUMEROUS JEEP WEBSITES. THIS JEEP ALSO SUFFERS FROM THE 50MPH SHAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420981August 22, 2011
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
1996 JEEP GRAND CHEROKEE LTD., 4.0/6CYL./AUTO TRANS. RANDOM INTERMITTENT STALLING AND/OR BUCKING WHILE DRIVING, STALLING AT STOP SIGNS, RESTARTS IMMEDIATELY SOMETIMES (OR NOT). STALLING AND/OR BUCKING MAY OCCUR AT 70 MPH OR 35 MPH. JEEP WILL BE RUNNING PERFECTLY FOR MILES AND THEN JUST STALL (AT 70 MPH ON INTERSTATE WHILE MERGING WITH ANOTHER INTERSTATE IS VERY STRESSFUL AND DANGEROUS.. IE. I75 AT KNOXVILLE, TENN. OR I71 AT I 270 IN COLUMBUS, OHIO. MANY TIMES IT WILL STALL WHILE CROSSING A STATE HIGHWAY FROM A STOP SIGN ON A COUNTY ROAD. ALSO OCCURS ON COUNTY ROADS WHILE CRUISING ALONG AT 45 TO 55 MPH. IT IS TRULY A RANDOM AND INTERMITTENT PROBLEM ...AND VERY DANGEROUS. I HAVE BEEN HONKED AT, CURSED AT, NEARLY BROADSIDED,/REARENDED TOO MANY TIMES TO EVEN BEGIN TO COUNT. PROBLEM HAS BEEN ONGOING FOR 4 YEARS. REPLACING THE PCM WORKS FOR MAYBE 2 MONTHS THEN PROBLEM RETURNS SOMETIMES WORSE THAN BEFORE (HAVE REPLACED AT LEAST 4-5 TIMES...OR MORE!! JEEP DEALER CAN CONFIRM) HAVE REPLACED CRANK SENSORS, 02 SENSORS, SPEED SENSORS, WIRING HARNESS PLUGS, MUFFLER, CATALYTIC CONVERTER, DISTRIBUTER, PLUG WIRES AND MISC. WIRE JUMPS AND REPAIRS, REBUILT TRANSMISSION, BATTERY. PROBLEM IS SOMETIMES NOT EVEN MADE ANY BETTER AND "ALWAYS" RETURNS IN A FEW DAYS OR MONTHS IF BETTER AT ALL. I BELIEVE IT TO BE A POOR PCM DESIGN, BUT ADMITTEDLY AM NOT A MECHANIC BUT AN ENGINEER AND SURVEYOR. MANY OTHER 1996 JEEP GRAND CHEROKEE OWNERS SHARE MY STRESS AND AGGRAVATION. SOME THINK IT THE 2 TORQUE SCREWS WEARING THOUGH AND SHORTING OUT ON THE PCM HOUSING AT THE PLUGS (TOO LONG). I HAVE SPENT, "LITERALLY" THOUSANDS OF DOLLARS OVER THE PAST 4-5 YEARS. RUNS GREAT 75-85 PERCENT OF THE TIME...BUT WHEN IT DECIDES TO STALL IT JUST DOES IT...STOPPED, ACCELERATING FROM STOP, SLOWING DOWN FROM 55 TO 35 MPH, CRUISING ALONG AT 50 TO 75 MPH. I DO NOT UNDERSTAND WHY YOU DO NOT MAKE JEEP FIX THIS PROBLEM (WHATEVER IT IS) BEFORE SOMEONE GETS KILLED...LIKE ME. IS IT ABOUT THE MONEY? HOW MANY MILLIONS IS ONE LIFE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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