Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10639975October 1, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM:WIRING
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO A NOTICE FOR A BRAKE BOOSTER RECALL. *TGW THE CONSUMER HAS BEEN WAITING ALMOST TWO MONTHS FOR THE BRAKE BOOSTER RECALL, TO BE RECTIFIED. THE DEALER INFORMED HIM, THE PARTS WERE NOT AVAILABLE. THE CONSUMER REFERENCED RECALL NUMBERS 14V154000 AND 14V391000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640507October 1, 2014
ENGINE, FUEL/PROPULSION SYSTEM
JEEP HARD TO START WHEN ENGINE IS COLD DUE TO FAULTY TIPM AND FUEL RELAY. JEEP WILL ATTEMPT TO START, BUT WILL NOT TURN OVER. JEEP LOSES THROTTLE AND DIES AT IDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640569October 1, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
AFTER READING MANY OTHER COMPLAINTS I SEE THAT MY VEHICLE SEEMS TO ALSO BE SUFFERING FROM A FAULTY TIPM. MY FIRST ATTEMPT TO START THE CAR MOST DAYS IS MET WITH WHAT SEEMS TO BE A LACK OF FUEL BUT EVERY OTHER ATTEMPT TO START THE CAR THE SAME DAY IS SUCCESSFUL WITHOUT INCIDENT. THERE IS NO CONSISTENT TIME, SPEED OR TEMPERATURE RELATED TO WHAT HAPPENS WHEN THE CAR IS TRAVELING. THE DASHBOARD LIGHTS UP, RADIO, A/C, TURN SIGNALS AND HEADLIGHTS TURN OFF AND SEAT BELT ALERT SOUNDS. ONLY ONCE HAS VEHICLE LOST POWER BRIEFLY. WHEN I FIRST PURCHASED THIS VEHICLE IN 2012 THE DEALER COLD NOT FIND THE SOURCE OF THE PROBLEM. NOW IT IS HAPPENING MUCH MORE FREQUENTLY BUT BEFORE I TAKE IT TO THE DEALER AND PAY FOR THE TIPM I WANT TO VERIFY THAT IT IS A RECALL ITEM. ANOTHER ISSUE THAT BEGAN RECENTLY IS THE FRONT PASSENGER DOOR WOULD NOT CLOSE IF OPENED FROM THE INSIDE UNLESS WE PULL THE EXTERIOR HANDLE TWICE. I WAS TOLD THAT THIS WAS NOT COVERED AND WOULD COST AROUND $600. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640609October 1, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY 2011 JEEP GRAND CHEROKEE OVERLAND 5.7L HAS NOT STARTING MULTIPLE TIMES. OTHER SYMPTOMS INCLUDE INTERMITTENT ROUGH IDLE AFTER STARTING, SPUTTERING/MISSING WHEN ACCELERATING AND UPHILL, AND INTERMITTENT FAILING TO SHIFT AT HIGH RPM. DEALER PROPOSING TO INSTALL STARTER/FUEL MODULE RELAY WHICH CHRYSLER HAS MADE DUE TO "AMOUNT OF PEOPLE WITH THIS PROBLEM" BUT QUOTING ME $410 FOR THE REPAIR. NO DEFINITIVE DIAGNOSIS THAT THIS WILL FIX ALL THE SYMPTOMS. ADVISED BY DEALER TO NOT DRIVE VEHICLE UNTIL PROBLEM IS FIXED AS THE TRUCK CAN STALL OR TURN OFF AT ANY TIME RESULTING IN A SERIOUS SAFETY RISK. THIS IS A VERY DANGEROUS PROBLEM!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640204September 30, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED AND FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638949September 30, 2014
ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE. CONSUMER STATES PROBLEMS WITH HESITATION TO START AND DYING IN THE GARAGE. *TGW THE VEHICLE WAS INSPECTED AND IT WAS DETERMINED THE INTEGRATED POWER MODULE NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640236September 30, 2014
ENGINE, ELECTRICAL SYSTEM
IN JUNE 2012 MY VEHICLE BEGAN GIVING PROBLEMS STARTING AFTER SEVERAL DAYS BACK AND FORTH TO THE DEALER I WAS TOLD MY VEHICLE NEEDS A PCM. THE PCM WAS ORDERED AND REPLACED BUT THE PROBLEM STILL EXIST. I WAS THEN TOLD THE TIPM HAD AN ISSUE. THE TIPM WAS REPLACED AND THE VEHICLE SEEMS TO BE WORKING AS FAR AS THE ISSUES STARTING BUT I KEPT HAVING PROBLEMS WITH THE VEHICLE SHUTTING OFF WHILE DRIVING. MONTHS AND MOTHS WENT BY WITH ME HAVING THIS ISSUE UNTIL THEY PLACED A DEVICE ON MY VEHICLE TO RECORD WHAT'S HAPPENING. AFTER KEEPING MY VEHICLE FOR A WHOLE DAY TO REMOVE THE DEVICE, A WEEK LATER THEY SAID IT DID NOT RECORD ANYTHING BECAUSE IT WENT DEAD. HOWEVER, I WAS TOLD TO BRING THE VEHICLE BACK IN FOR THEM TO CHECK SPARK PLUGS, TRANSMISSION, AND OTHER THINGS I DID SO AND THE PROBLEM WENT A WAY FOR COUPLE MONTHS ONLY TO COME RIGHT BACK. RIGHT NOW I AM RIGHT BACK AT SQUARE ONE WITH THE VEHICLE GIVING A HARD START AND THE VEHICLE SHUTTING OFF WHILE DRIVING. SOMETHING NEEDS TO BE DONE ABOUT THESE VEHICLES. THEY NEED TO BE OVERHAULED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640279September 30, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640302September 30, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE PART NEEDED FOR THE RECALL REPAIR WAS ON BACK ORDER. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639724September 29, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE BRAKES FAILED. WHEN THE BRAKE PEDAL WAS FULLY APPLIED, THE BRAKES FAILED TO STOP THE VEHICLE IN A REASONABLE AMOUNT OF TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER COULD NOT REPAIR THE VEHICLE FOR TWO MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. UPDATED 11/20/14*CN UPDATED 5/6/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639853September 29, 2014
ELECTRICAL SYSTEM
THE DASH BOARD LIT UP AND COULD NOT START THE CAR. ELECTRICAL IN THE CAR WHILE DRIVING WAS LIKE A CHRISTMAS TREE ON THE DASH BOARD. FOUND THAT THE TOTALLY INTEGRATED POWER MODULE WAS NO GOOD. ALSO FOUND OUT ONLY SOME CARS ARE COVERED UNDER THE RECALL NOT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639588September 28, 2014
ELECTRICAL SYSTEM
WHEN YOU PUSH THE START BUTTON IT DOESN'T START BUT IF YOU PUSH IT 3 TO 4 TIMES AFTER HESITATION IT STARTS AS LONG AS YOU PULL YOUR FOOT AWAY FROM THE BRAKES BUT A MECHANIC TOLD ME THAT HE HEARS THE FUEL PUMP COMING ON AND STAYING ON EVEN THOUGH THE CAR ISN'T RUNNING. I CALLED CHRYSLER ON MONDAY THE 15TH OF SEPTEMBER AND ACCORDING TO THEM AND THE LOCAL DEALER I HAD TO PAY TO REPAIRS AND IT SOUNDED LIKE A TIPD PROBLEM OR A FUEL PUMP OR THIS OR THAT BUT I HAD TO BRING IT FOR THEM TO LOOK AT AND THEY WILL GIVE ME AN ESTIMATE. I HAVE A GOVERNMENT VEHICLE TO DRIVE TO WORK AND BACK AND I HAD TO DEPEND ON OTHER PEOPLE TO GET TO PLACES AND USE THE JEEP WHEN I HAVE TO YET IT TAKES A FEW MINUTES TO GET IT STARTED UNTIL I CAN FILE A COMPLAINT AFTER ALL THE VEHICLE HAS LOW MILEAGE AND SOUNDED LIKE A DEFECT. THANKFULLY I HEARD ON THE NATIONAL NEWS YESTERDAY THAT THEY ARE RECALLING THE 2011 JEEP GRAND CHEROKEE FOR THAT SAME PROBLEM AND AFTER READING OTHER COMPLAINTS ON THE SAME YEAR VEHICLE IT WAS LIKE SEEING A CARBON COPY OF MY COMPLAINT. WHAT HAPPENED TO ME AND MY CHILDREN WHEN THE JEEP STALLED ON CAMP KANATA RD. IN WAKE FOREST, NC WILL NOT BE FORGOTTEN. IT FRIGHTENED ME MAINLY FOR MY CHILD. SHE WAS WORRIED THAT WE WERE GOING TO BE HIT FROM THE REAR WHEN THE JEEP STOPPED SUDDENLY ONLY 100 FT. FROM LEAVING THE DRIVEWAY OF CAMP KANATA. WE THOUGHT WE HAD A FLAT TIRE OR THAT THE VEHICLE WILL NOT START AGAIN BUT AGAIN THANKFULLY WE WEREN'T HIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639643September 28, 2014
ELECTRICAL SYSTEM
I WAS DRIVING ON A SURFACE STREET AND BEGINNING TO SLOW FOR A TRAFFIC SIGNAL WHEN THE CAR SHUT OFF. I HAD NO POWER WHATSOEVER; HAD TO COAST AS FAR AS I COULD TO THE SIDE OF THE ROAD; THEN PUT THE CAR IN PARK, AND RESTARTED IT. A FEW WEEKS PRIOR, I HAD TAKEN THE CAR TO THE ONTARIO, CA JEEP CHRYSLER DEALERSHIP WHERE THEY REPAIRED AN ISSUE WITH THE CAR NOT STARTING. THE SERVICE REP STATED THAT THEY HAD INSTALLED A CIRCUIT BOARD OVERLAY. IT IS MY UNDERSTANDING THAT THIS IS A SUPPOSED FIX FOR TIPM ISSUES, BUT IT DID NOT STOP MY CAR FROM TURNING OFF AFTER THE REPAIR HAD BEEN DONE. SEVERAL MONTHS AGO, I TOOK THE CAR INTO THE SAME DEALERSHIP WITH THE COMPLAINT THAT THE ALARM - HORN - HAD BEEN GOING OFF RANDOMLY FOR NO REASON. AT THAT TIME, THE SERVICE REP SAID THEY COULD NOT REPLICATE THE ISSUE AND COULD DO NOTHING. IT IS ALSO MY UNDERSTAND NOW THAT THIS IS ANOTHER SYMPTOM OF TIPM FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639585September 27, 2014
ELECTRICAL SYSTEM
HELLO, I WAS BROWSING THE INTERNET AFTER RUNNING INTO THE FAULTY TIPM WITH MY 2011 GRAND CHEROKEE. I PURCHASED A CERTIFIED PRE OWNED VEHICLE FROM BUHLER BITTER DEALERSHIP IN HAZLET NJ IN LATE JANUARY/ FEB 2014. THIS PAST FRIDAY I BROUGHT MY VEHICLE TO THE DEALERSHIP TO HAVE THE PROBLEM LOOKED AT. IN RETURN I WAS GIVEN A BILL FOR OVER 1,500 DOLLARS TO FIX THE ISSUE. THEY TOLD ME THE ISSUE WAS NOT A RECALL AND WAS NOT COVERED BY THE LIMITED WARRANTY I WAS GIVEN. IS THERE ANY STEPS I SHOULD TAKE WITH THIS? I ALREADY PAID AND HAD THE VEHICLE FIXED.. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639370September 26, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
EARLIER THIS YEAR I STARTED EXPERIENCING STARTING DIFFICULTIES WITH MY JEEP. WHILE PRESSING THE START BUTTON, THE IGNITION WOULD RUN BUT NOT TURN OVER. EVENTUALLY IT WOULD START. HOWEVER, OVER THE SUMMER THE PROBLEM BECAME WORSE AND ON OCCASION THE VEHICLE WOULD NOT START AND WHEN IT DID IT WOULD STALL OUT. I TOOK IT TO THE DEALER ON 8/23/2014 AND THEY WERE ABLE TO REPLICATE THE PROBLEM. THEY CALLED ME AND SAID I HAD A BAD FUEL PUMP AND IT NEEDED TO BE REPLACED AT A PRICE OF $1,300. WHILE THE JEEP WAS IN THE SHOP, I STARTED DOING AN ONLINE SEARCH OF MY PROBLEM AND DISCOVERED THE PROBLEM THAT A HUGE NUMBER OF PEOPLE WERE HAVING - A BAD TIPM. ON 8/26/2014 I WENT IN TO PICK UP THE VEHICLE AND NOTICED ON MY RECEIPT THAT THEY REPLACED THE TIPM AND NOT THE FUEL PUMP. I PRESENTED MY RESEARCH WITH THE SERVICE TECH AND SAID SINCE THIS IS DEFINITELY A DESIGN FLAW WITH THIS VEHICLE, THIS SHOULD EITHER BE COVERED UNDER WARRANTY OR RECALL. HE SAID THAT HE HAD NO AUTHORITY TO DO THIS AND I WAS FORCED TO PAY $1,233.42 TO RETRIEVE MY VEHICLE. I HAVE NOW BEEN MADE AWARE OF A RECALL FOR THIS PROBLEM WHEREIN THE REMEDY WILL BE TO REPLACE THE FUEL PUMP RELAY WITH ONE EXTERNAL TO THE TIPM AT NO CHARGE. SINCE MY PROBLEM WAS RESOLVED PRIOR TO THIS RECALL I AM EXPECTING A REIMBURSEMENT OF THE $1,233.42 THAT I HAVE ALREADY PAID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639388September 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE BRAKES FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639404September 26, 2014
SERVICE BRAKES
CHRYSLER SAFETY RECALL P14 / NHTSA 14V-154 BRAKE BOOSTER: TOOK VEHICLE FOR THE INSPECTION AND WAS TOLD YES WE WOULD GET THE UPDATED PART. NOW 2 MONTHS LATER STILL NO COMPLETION TO THE SAFETY RECALL! THE LOCAL DEALER STATES THE PART IS ON NATIONAL BACK-ORDER. IS THIS A SAFETY RECALL OR NOT? WHY SO LONG TO GET RESOLVED? NOW I HAVE ANOTHER SAFETY RECALL P36 / NHTSA 14V-391 FOR AN ISSUE WITH THE VANITY WIRING THAT MAY CAUSE A FIRE. WONDER HOW LONG THIS ONE WILL TAKE? I HAVE NOT YET CONTACTED THEM ABOUT THIS ONE TO BE FAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639224September 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639024September 25, 2014
SERVICE BRAKES, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V391000 AND 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM). THE CONTACT WAS TOLD BY THE LOCAL DEALER THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WA CONCERNED THAT THE SAFETY ISSUES WERE NOT BEING REPAIRED IN A TIMELY MANNER THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639000September 25, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED EXCESSIVE FORCE WAS REQUIRED WHEN APPLYING THE SERVICE BRAKES. THE CONTACT STATED THAT RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS LEFT A MESSAGE IN REGARDS TO THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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