Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10652225November 3, 2014
ELECTRICAL SYSTEM
WAS DRIVING AND THE VEHICLE STOP ON THE HIGHWAY, GOT OUT OF THE WAY FROM TRAFFIC. I TRIED TO START THE VEHICLE BUT IT TRY TO TURN OVER. I LET GO OF THE KEY IT WAS STILL TRYING TO START BY ITSELF. IT FINALLY STARTED I DROVE IT HOME. I TRIED TO START THE JEEP IT JUST TURN OVER WITHOUT STARTING LET GO OF THE KEY IT STILL TRYING TO START ON ITS OWN. I CALLED THE DEALER AND TALKED WITH SERVICE DEPT, SERVICE ADVISOR NAME IS [XXX] . HE TOLD ME TO BRING IT IN. I DROVE IT TO THE DEALER ON 9/23/14. GOT MY CAR BACK ON 9/26/14. I WAS TOLD IT WAS THE TIPM, {TOTALLY INTEGRATED POWER MODULE}. I GOT A RECALL NOTICE FROM CHRYSLER GROUP, SAFETY RECALL NOTICE. CHRYSLER CHARGED ME $1,307.48 TO REPLACE THE TIPM. THEN I HAD TO TAKE IT BACK TO THE DEALER BECAUSE THERE WAS A RECALL FOR THE BRAKE BOOSTER HAD IT FIXED THE SAME TIME FOR THE TIPM. I GOT HOME WITH THE VEHICLE I WHEN TO THE STORE GOT UP THE STREET THE BRAKES WHEN TO THE FLOOR. IT FRIGHTEN THE HELL OUT OF ME. GOT THAT FIXED THEN THE BRAKE LIGHTS STAY ON PLUS NO BRAKE LIGHTS, LOOKS LIKE I WAS RIDING MY BRAKES, HAD TO TAKE IT BACK TO THE DEALER AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652231November 3, 2014
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE BATTERY WAS REPLACED ON TWO OCCASIONS BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652276November 3, 2014
SERVICE BRAKES
THE DEALER LIST FOR THE WARRANTY REPAIR OF THE RECALL IS 7 PAGES LONG AND IN 3 MONTHS ONLY ONE PAGE HAS BEEN COMPLETED. I BELIEVE THIS IS AN UNREASONABLE DELAY FOR A SOMEWHAT BASIC PART RELATED TO AN IMPORTANT SAFETY FUNCTION LIKE BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651973November 2, 2014
ELECTRICAL SYSTEM
10/27/14- TRIED TO START CAR USING PUSH-BUTTON START- CAR ENGINE WOULD NOT TURN OVER, HOWEVER DASHBOARD INDICATOR LIGHTS CAME ON, AND ALSO A MESSAGE IN THE MENU THAT READ- NO BUS TIPM. WINDSHIELD WIPERS CAME ON (BUT THE CONTROL WAS IN THE "OFF" POSITION), AND WOULD NOT STOP EVEN WHEN CONTROL WAS SWITCHED ON AND OFF. ONLY STOPPED WITH PUSH-BUTTON START BUTTON WAS PRESSED. TRIED SEVERAL TIMES WITH SAME RESULTS. CALLED TOW TRUCK, HAD CAR TOWED TO NEIGHBORHOOD LICENSED MECHANIC. 2 DAYS LATER, WAS TOLD TO HAVE CAR TOWED TO JEEP DEALERSHIP BECAUSE THEY COULDN'T IDENTIFY THE PROBLEM. HAD CAR TOWED TO JEEP DEALERSHIP 10/30/14 AND AFTER 1 1/2 DAYS, WAS TOLD THAT IT WAS THE TIPM MODULE & WOULD NEED REPLACED. CAR CAN NOT BE DRIVEN UNTIL PART IS REPLACED. $980 FOR THE TIPM MODULE & $90/HOUR FOR LABOR, AND NO GUARANTEE THAT THIS WOULD FIX THE PROBLEM. I PURCHASED THIS CAR USED IN MAY 2014, WITH 2000 MILES/2-3 MOS. LEFT ON THE 3 YEAR/36K MILE BASIC LIMITED WARRANTY. THIS CAR IS NO LONGER UNDER WARRANTY & I MUST PAY FOR THIS REPAIR OUT OF POCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651570October 31, 2014
SERVICE BRAKES
WE RECEIVED AN IMPORTANT SAFETY RECALL LETTER ABOUT THE BRAKE BOOSTER ON MY WIFE'S 2011 JEEP GRAND CHEROKEE AND CALLED OUR DEALER, WESTGATE CHRYSLER IN PLAINFIELD, IN, ON JUNE 13, 2014, AT 10:19 A.M. AND WERE TOLD IT WOULD BE TWO(2) MONTHS MORE. TODAY, OCTOBER 31, 2014, AT 8:38 A.M. WE WERE TOLD IT WAS STILL ON ORDER. TOMORROW WILL BE THE FIRST DAY OF NOVEMBER! I WANTED TO LET YOU KNOW, SO HOPEFULLY YOU CAN ADDRESS THIS ISSUE WITH CHRYSLER. IF THE BRAKE MAY BE COMPROMISED AND MAY "CAUSE A CRASH WITHOUT WARNING" THIS IS A SERIOUS ISSUE AND CHRYSLER NEEDS TO DO A MUCH BETTER JOB OF SERVICING IT. THANK YOU, IN ADVANCE, FOR YOUR ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651286October 30, 2014
ELECTRICAL SYSTEM
VEHICLE FAILS TO START. STARTS AFTER MULTIPLE ATTEMPTS. OWNER FEARS VEHICLE MAY FAIL PERMANENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651304October 30, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNAWARE THAT THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM). THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,900. UPDATED 12/18/14*CN UPDATED 9/28/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651336October 30, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WERE VARIOUS ELECTRICAL SHORTAGES WITHIN THE VEHICLE THAT OCCURRED INTERMITTENTLY. THE DEALER WAS NOT ABLE TO NEITHER REPLICATE NOR DIAGNOSE THE FAILURES. THE CONTACT ALSO INDICATED THAT THE BRAKES FAILED ON SEVERAL OCCASIONS AND WENT TO THE FLOORBOARD ABNORMALLY. THE CONTACT HAD TO APPLY FORCE TO STOP THE VEHICLE ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INSTALLED INSUFFICIENT ROTORS AND DID NOT SECURE THE TIRES CAUSING THEM TO FRACTURE. THE CONTACT HAD TO TAKE THE VEHICLE BACK TO HAVE THE DEALER TO HAVE THEM REINSTALL THE CORRECT ROTORS. THE VEHICLE WAS REPAIRED BY THE AUTHORIZED DEALER FOR THE BRAKE FAILURE HOWEVER, THE FAILURE INTERMITTENTLY RECURRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651400October 30, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IN COLDER WEATHER, THE BRAKES WOULD FREEZE AND EXTREME FORCE WAS REQUIRED IN ORDER TO OPERATE THE BRAKES. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651500October 30, 2014
ELECTRICAL SYSTEM
THE PROBLEM STARTED INITIALLY WHEN THE VEHICLE REFUSED TO START OCCASIONALLY. THEN IT BECAME INCREASINGLY MORE FREQUENT. THEN IT CAME TO THE POINT THAT THE CAR WOULDN'T START AT ALL. IT WAS DISCOVERED THE TIPM HAD TO BE COMPLETELY REPLACED FOR A TOTAL AMOUNT OF $1451.78. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650927October 29, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THERE IS A KNOWN ISSUE AND RECALL WITH THE TIPM FAILING. MY CAR HAS THE SAME ISSUES. STARTING ISSUES AND ENGINE WILL AT TIMES JUST DIE WHILE DRIVING. MY WIFE HAD THE CAR STOP RIGHT IN THE MIDDLE OF AN ACTIVE INTERSECTION. THE DEALERSHIP HAS DIAGNOSED THIS AS THE PROBLEM BUT WHEN I CALL CHRYSLER THEY SAY MY CAR IS NOT INCLUDED IN THE RECALL. COST WILL BE OVER $1,000 TO FIX. MY CAR IS NOW DANGEROUS AND I NEVER KNOW WHEN IT WILL START OR NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651172October 29, 2014
ELECTRICAL SYSTEM
VEHICLE (RECENTLY PURCHASED USED) WOULD NOT START WHEN PUSHING START BUTTON IN VEHICLE. THE FIRST DAY IT WOULD START USING REMOTE START ON FOB. HOWEVER, THIS PROBLEM OCCURRED AGAIN NEXT DAY AND WOULD NOT START FROM INSIDE CAR OR USING REMOTE OUTSIDE CAR. IT APPEARED TO START REMOTELY BUT WOULD DIE WITHIN SECONDS. WHEN TRYING TO START FROM INSIDE ENGINE WOULD CRANK BUT NOT START. AFTER SEVERAL START ATTEMPTS, I COULD SMELL FUEL. AFTER 20 MINUTES AND PROBABLY 15 ATTEMPTS, ENGINE STARTED AND I WAS ABLE TO RETURN HOME. HAVE BEEN AFRAID TO DRIVE VEHICLE SINCE AFTER READING NUMEROUS COMPLAINTS ON INTERNET. THERE IS A RECALL FOR THIS 2011 MODEL RELATING DIRECTLY TO THIS PROBLEM, BUT ONLY FOR VEHICLES MANUFACTURED BEFORE 7/20/2010. THIS VEHICLE SHOWS A MANUFACTURE DATE OF 9/2010. THIS PROBLEM HAS BEEN IDENTIFIED AND IS BEING INVESTIGATED FOR DEFECTIVE FUEL PUMP RELAY IN TIPM. I AM AFRAID TO DRIVE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651260October 29, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I STARTED HAVING ISSUES WITH MY 2011 JEEP GRAND CHEROKEE IN LATE JULY/ EARLY AUGUST WHERE THE VEHICLE WOULD HAVE ISSUES STARTING. I REPLACED THE BATTERIES IN THE KEY FOB, BUT IT DIDN'T SOLVE THE PROBLEM. I TOOK IT INTO THE DEALERSHIP AS THE PROBLEMS HAD CONTINUED AND INCREASED. I INFORMED THEM THAT I HAD READ ABOUT THE ISSUES WITH THE TIPM, BUT THEY DISREGARDED MY CONCERN AND TOLD ME THAT THE COMPUTER WAS NOT READING THE KEYS AND I NEEDED TO ORDER NEW ONES, WHICH I DID. NOT EVEN A WEEK LATER, I BROUGHT IT BACK TO THE DEALERSHIP AS IT WAS GIVING ME THE SAME PROBLEMS OF NOT STARTING. HE SAID THAT THEY WOULD NOT BE ABLE TO DO ANYTHING IF I COULD NOT RECREATE IT, SO I KEPT DRIVING IT KNOWING THAT IT MAY OR MAY NOT START. YESTERDAY, 10/28 THE FUEL PUMP WOULD NOT TURN OFF AND CAUSED THE BATTERY TO DRAIN. I HAD TO CALL ROADSIDE ASSISTANCE AND TOOK IT TO THE DEALERSHIP THE FOLLOWING MORNING AS THE PROBLEM WAS STILL OCCURRING. TODAY THEY TOLD ME THAT IT WAS INDEED THE TIPM THAT WAS FAULTY AND THAT IT NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650711October 28, 2014
POWER TRAIN
DATE ABOVE IS MOST RECENT OCCURRENCE MESSAGE: 2011 JEEP GRAND CHEROKEE - ABOUT 26000 MILES NOW; SINCE PURCHASE NEW WELL BELOW 5000 MILES, AND OCCURRING 1-3X/MONTH, USUALLY SHORTLY AFTER STARTING OUT, THE AUTOMATIC TRANSMISSION DOES NOT TRANSITION THROUGH THE SEQUENCE AND STAYS IN LOW. 4-5 X IN THE LAST 4-5 MONTHS. MOST RECENTLY ON 10/26/14,UPON ENTERING I95 FROM A SIDE STREET IN BALTIMORE INTO HEAVY TRAFFIC, THE TRANSMISSION STAYED IN LOW - IN THAT TRAFFIC HAD TO PULL OVER WITH VERY LITTLE ROOM - SHIFT INTO NEUTRAL AND START OUT AGAIN - VERY UNSAFE. EVERY TIME I TAKE IT TO THE DEALER THEY TELL ME IT "MEETS SPECS". WELL THE SPECS MUST BE WRONG - EVENTUALLY THIS WILL CAUSE AN ACCIDENT!!!! ALSO, THERE ARE TIMES OF UNPREDICTABLE ACCELERATION - AGAIN, USUALLY WITHIN 10-15 MIN OF BEING UNDERWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650742October 28, 2014
ELECTRICAL SYSTEM
VEHICLE WILL NOT START. IF IT DOES IT TAKES AS MANY AS 9 TIMES CRANKING BEFORE IT FINALLY TURNS OVER TO START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650252October 27, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
STARTING IN LATE AUGUST MY CAR BECAME HARD TO START WOULD JUST TURN OVER AND NOT START LIKE ITS NOT GETTING GAS, IT STARTED DOING IT MORE AND MORE AND I STARTED RESEARCHING IT AND NOTICED A HOLE LOT OF PEOPLE WAS HAVING THIS PROBLEM AND A RECALL WAS GOING TO BE ISSUED OCT 24TH. I CALLED CHRYSLER AND THEY SAID MY VINE NUMBER WAS NOT PART OF THE RECALL THIS IS CRAZY IM HAVING THE SAME PROBLEM AS EVERYONE ELSE BUT MY JEEP IS NOT COVERED I DON'T UNDERSTAND WHY, COULD YOU PLEASE HELP ME WITH THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650379October 27, 2014
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE STALLED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649883October 25, 2014
ELECTRICAL SYSTEM
INTERMITTENT NO START. IT TAKES 3 - 15 ATTEMPTS TO START THE VEHICLE. THERE IS A SERVICE RECALL FOR SIMILAR PROBLEM IN THE SAME MODEL AND VEHICLE YEAR, BUT MY VEHICLE VIN IS NOT INCLUDED IN THE RECALL. I AM NOT SURE HOW THAT IS POSSIBLE, UNLESS CHRYSLER USES DIFFERENT ELECTRONIC COMPONENTS DURING THE MANUFACTURING PROCESS, WHICH MIGHT EXPLAIN WHY THEY HAVE SO MANY PROBLEMS. I ALSO CAN'T HELP BUT WONDER IF CHRYSLERS IS ONLY RECALLING THOSE VEHICLES THAT BELONG TO OWNERS IN THE STATES WHERE THEY LOST A LAWSUIT ON THE PROBLEM. UNFORTUNATELY I GUESS FOR ME, I AM NOT IN ONE OF THOSE STATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649842October 24, 2014
ELECTRICAL SYSTEM, ENGINE
A 2011 JEEP GRAND CHEROKEE WITH 64,000 MILES ON IT IS SITTING IN MY DRIVEWAY, AS IT WILL NOT START. I FIND IT APPALLING THAT A CAR THAT IS 3 YEARS OLD CAN HAVE SO MANY ISSUES PLAGUING IT. IT IS A MONEY PIT. THERE IS A CYLINDER 2 MISFIRE (NEEDS CYLINDER HEAD), A TORQUE CONVERTER CODE, AND A FAULTY FUEL PUMP RELAY ON THE 'TOTALLY INTEGRATED POWER MODULE'. THE SAFETY OF MY FAMILY, AND THE CONSUMER IN GENERAL, IS COMPROMISED - WHEN A $30,000 VEHICLE HAS THE POTENTIAL TO STALL WHILE DRIVING. WHEN WORKING, THE JEEP DECELERATES WHILE DRIVING, HAS LOW POWER AND IDLES VERY IRREGULARLY. I AM VERY DISAPPOINTED WITH MY PURCHASE AND WITH THE FACT THAT CHRYSLER STANDS FOR SUCH FAULTY PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649645October 24, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
THIS IS THE SECOND TIME THAT THE ALTERNATOR SHORTED OUT SEIZED AND KILLED BATTERY WITHIN 9 MONTHS, SO BATTERY COMPLETELY DIES - FIRST TIME COULDN'T EVEN JUMP START SO HAD TO TOW, SECOND TIME I LEFT IT CONNECTED TO JUMP STARTER WIRES FOR 8 MINUTES AND THE CAR STARTED AND TOOK IT TO DEALERSHIP. FIRST TIME IT HAPPENED IN NOV 2013 AND NOW AGAIN IN OCTOBER 2014. CENTRAL AVENUE CHRYSLER JEEP DEALERSHIP DOESN'T KNOW WHY THIS IS HAPPENING, AS IT SHOULDN'T. I HAD TO PAY FOR THE REPLACEMENT TWICE NOW, $400 FIRST TIME AND $500 SECOND TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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