Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10156370April 28, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT VARIOUS SPEEDS THERE WAS A PRONOUNCED VIBRATION IN THE FRONT END OF THE VEHICLE. THE VEHICLE WAS SEEN BY A DEALER FOR INSPECTION. THE DEALER REPLACED THE FRONT ROTORS AND PADS WHICH CORRECTED THE PROBLEM. UPDATED 05/16/2006. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156371April 28, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT:MECHANICAL
I OWN A 2004 JEEP GRAND CHEROKEE. I HAD TO PUT BRAKES ON IT MAY 30, 2005. SINCE THAT TIME I HAVE HAD TO PUT FOUR ADDITIONAL SETS OF BRAKES. THE LAST 4/25/06. THE DEALERSHIP SERVICE DEPARTMENT AND DAIMLER/CHRYSLER BOTH AGREE THAT THE INITIAL BRAKES ON THIS VEHICLE WERE NOT OF THE STANDARD, QUALITY AND DURABILITY NEEDED. THE LAST SET OF BRAKES WERE HEAVY DUTY AND OBVIOUSLY COST CONSIDERABLY MORE THAN REGULAR BRAKES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156150April 26, 2006
ELECTRICAL SYSTEM
DT*: THE CONTACT STATED THE HEATING UNIT ON THE PASSENGER SEAT CAUGHT FIRE. THE VEHICLE WAS PARKED WHEN THE CONTACT HEARD FIRE TRUCKS. THE VEHICLE WAS FULL OF SMOKE. THERE WERE FLAMES COMING FROM THE PASSENGER SEAT. A REPRESENTATIVE FROM DAIMLER/CHRYSLER CAME OUT TO INSPECT THE VEHICLE. THE FIRE DEPARTMENT WAS NOTIFIED AND DETERMINED THE FIRE WAS OF AN ELECTRICAL NATURE. THE CONTACT REPORTS HAVING NO PROBLEMS WITH THE VEHICLE PRIOR TO THE INCIDENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10155311April 13, 2006
ELECTRICAL SYSTEM:WIRING, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I LEASE A 2004 JEEP GRAND CHEROKEE WITH HEATED LEATHER SEATS. EARLIER THIS YEAR THE DRIVER SIDE HEATER WENT OUT THEN I NOTICED THAT JUST THE LOWER BACK HEATER CAME ON. ONE DAY IN FEBRUARY AFTER DRIVING FOR ABOUT AN HOUR AND 1/2 I GOT HOME AND TRIED TO TAKE OFF MY SWEATSHIRT BUT COULD NOT AS IT WAS MELTED TO MY CELL PHONE CASE. AT FIRST I DID NOT KNOW WHAT HAD HAPPENED THEN UPON LATER INVESTIGATION I NOTICED A BURN WHOLE IN MY CAR SEAT THAT RAN UP WHAT WAS APPARENTLY THE HEATER WIRE. I AM A PARAPLEGIC AND IF IT WAS NOT FOR THE CELL PHONE CASE I COULD HAVE BEEN BURNED. MY CONCERN IS FOR OTHERS LIKE ME AND DUE TO THE SEVERITY OF THE HEAT WHICH COULD MELT A SWEAT SHIRT AND A PHONE CASE THAT IT POTENTIALLY COULD IGNITE CLOTHING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156235April 11, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
PASSENGER FRONT HEATED SEAT BURNED THROUGH THE SEAT COVER IN THE 2004 GRAND CHEROKEE. *TS THE DEALER DETERMINED THAT AN ELEMENT HAD SHORTED OUT INTERNALLY CAUSING THE FAILURE AND DAMAGE TO THE SEAT CUSHION. THE MANUFACTURER REFUSED TO COVER THE COST OF REPAIRS BECAUSE THE VEHICLE WAS OUT OF WARRANTY. ON 3/20/006 THE DRIVER'S SIDE HEATED SEAT BURNED A 1/2 INCH HOLE IN THE SEAT CUSHION. THIS CAUSED DAMAGE TO THE SEAT AND THE DRIVER'S CLOTHING AND WELL AS A SLIGHT DISCOLORATION OF THE SKIN ON HIS BUTTOCKS. THE CONSUMER CONTACTED THE DEALER. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10154875April 8, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, POWER TRAIN
I HAVE A 2004 JEEP GRAND CHEROKEE. I BOUGHT THE ONE ON THE SHOW ROOM FLOOR WITH 46 MILES ON IT. IN ALL OF THE VEHICLES I HAVE PURCHASED OVER THE YEARS I HAVE NEVER HAD SO MANY PROBLEMS. I JUST TOOK IT IN FOR THE 3RD TIME FOR BRAKES. I WAS TOLD THE ROTORS WERE BAD AGAIN! OF COURSE THE ROTORS WILL BE WARRANTY. HOWEVER I WAS CHARGED $90.00 LABOR FOR WARRANTY WORK, AGAIN. I TOLD THE DEALER TO GO PAST THE ROTORS THIS TIME AND CHECK THE PADS. THEY SAID THEY WERE WORN 20-30%, BUT I BROUGHT THE PARTS HOME AND MY HUSBAND SAID THEY WERE GONE! THE SERVICE MANAGER SAID "JEEP KNOWS THEY HAVE A PROBLEM WITH THEIR BRAKES AND WILL NOT DO ANYTHING ABOUT IT"! I WAS GETTING 13 MPG AFTER 36,000 MILES. I WAS TOLD IF I GOT A TUNE UP IT WOULD BE BETTER. WELL, $300 LATER IT IS NOT BETTER! NOW I GET 12. 4 WD..I HAD TAKEN IT TO THE DEALER FOR THE 4WD LOCKING UP. I WAS TOLD NOT TO USE THE PT 4WD. MY HUSBAND WAS DRIVING IN FT 4WD IN THE WINTER AND WENT TO TURN INTO A PARKING SPACE. IT LOCKED UP IN THE TURN AND WE CAME INCHES FROM HITTING A PARKED CAR. I CALLED THE DEALER AND WAS TOLD THIS IS NORMAL. PLEASE! NORMAL? SO NOTHING HAS BEEN DONE ABOUT IT. I HAD METAL IN THE TRANSMISSION. NOW PLEASE TELL ME HOW THAT CAN HAPPEN? I AM A 56 YEAR OLD WOMAN. WHAT IF I DROVE IT THE WAY COMMERCIALS SAY YOU CAN? I HAVE THE EXTENDED WARRANTY, BUT OF COURSE WHEN SOMETHING IS DONE IT ISN'T A COVERED EXPENSE. I REALLY BELIEVE THAT I PURCHASED A JEEP WITH ALOT OF PROBLEMS AND DON'T KNOW WHERE TO GO FROM HERE. I AM GOING TO GET MY REPAIR INVOICES TOGETHER AND CALL OUR LOCAL TV STATION. TOLEDO OHIO HAS THOUSANDS OF JEEPS IN PARKING LOTS ALL OVER THE CITY AND I WANT THE CONSUMERS TO KNOW WHAT KIND OF PROBLEMS THEY WILL HAVE IF THEY PURCHASE ONE. I AM LOOKING FORWARD TO YOUR RESPONSE BEFORE I PURSUE FURTHER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154799April 7, 2006
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DT*: THE CONTACT STATED WHILE DRIVING AT NO PARTICULAR SPEED THE HEATED SEAT WARMER BURNED THROUGH THE SEAT CUSHION WITHOUT WARNING. THE OCCUPANT SUSTAINED MINOR INJURIES FROM THE HEAT. ALTHOUGH NO VISIBLE FLAMES WERE PRESENT THERE WAS SLIGHT CHARRING TO THE SEAT CUSHION AREA. THE VEHICLE WAS SEEN BY THE DEALER FOR REPLACEMENT OF THE HEATED SEAT ELEMENT AND CUSHION. THE DEALER DETERMINED THERE WAS AN INTERNAL SHORT OF THE SEAT WARMER. *AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10154846April 7, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2004 JEEP GRAND CHEROKEE OVERLAND. HAD TO REPLACE FRONT BRAKES AND ROTORS AFTER ONLY 14717 MILES. OWNED 2 JEEPS PREVIOUSLY AND NEVER HAD THIS PROBLEM BEFORE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154847April 7, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
PURCHASED 2004 JEEP GRAND CHEROKEE WITH ABOUT 11,000 MILES. BY 24,000 ROTORS ARE SHOWING SIGNS OF WARPING. WHEN BRAKES ARE APPLIED STEERING WHEEL SHIVERS AND ALSO GET PEDAL FEEDBACK. THIS IS CAUSING AN UNSAFE DRIVING SITUATION AND SHOULD NOT BE HAPPENING WITH A CAR WITH ONLY 24,000 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154748April 6, 2006
AIR BAGS
DRIVING ON HIGHWAY APPROX 40-60 MPH AND COLLIDED WITH VEHICLE. THE FRONT END OUR OF OURS AND THE REAR END OF THERE VEHICLE WERE DESTROYED. NONE OF OUR AIR BAGS POPPED OUT AND THE COMPANY IS NOT TAKING RESPONSIBILITY FOR THE DEFECTS. OUR VEHICLE WAS REPAIRED BEFORE THE COMPANY SENT OUT THEIR REPRESENTATIVE CAME TO INSPECT THE VEHICLE. THEY FOUND NOTHING WRONG DUH THE VEHICLE HAD ALREADY BEEN REPAIRED. WE ARE NOW SUFFERING ANXIETY, PANIC ATTACKS AND DEPRESSION FROM THIS ACCIDENT THAT HAD OUR 1 YEAR OLD INVOLVED. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10154594April 5, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE A 2004 JEEP GRAND CHEROKEE. AT APPROXIMATELY 15,000 MILES (JUST OVER 1 YEAR OF OWNERSHIP), THE JEEP BEGAN WITH A PRONOUNCED VIBRATION DURING BRAKING. THIS WAS PARTICULARLY BAD WHEN BRAKING AT HIGHWAY SPEEDS. BRAKES WERE ALSO LESS EFFECTIVE. I HAD THE ROTORS REPLACED, BUT HAD TO PAY ALL LABOR COSTS AND FOR THE BRAKE PADS MYSELF. AT APPROXIMATELY 25,000 MILES THE SAME PROBLEM WAS OCCURRING. I BROUGHT IT BACK TO THE DEALERSHIP AND HAD THE ROTORS REPLACED UNDER THE 12,000 MILE REPLACED PART WARRANTY. THE PADS DID NOT NEED REPLACING. ROTORS SHOULD NOT BECOME UNUSABLE BEFORE BRAKE PADS. I HAVE OWNED A 1998 JEEP GR. CHEROKEE BEFORE THIS AND IT HAD SIMILAR PROBLEMS WITH THE ROTORS. I ALSO KNOW SEVERAL OTHER FRIENDS AND FAMILY MEMBERS WITH SIMILAR PROBLEMS. TWO OF THOSE PEOPLE HAVE 2002 MODELS AND ONE HAS A 2003 MODEL. IN ALL CASES THE PROBLEM CONTINUES TIME AFTER TIME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153835March 27, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE BRAKES PULSATED WITHOUT WARNING. WHEN THE PROBLEM OCCURRED AT 3,500 MILES THE DEALERSHIP REPLACED THE BRAKE ROTORS. THE PROBLEM RETURNED AT 11,000 MILES. AFTER INSPECTING THE VEHICLE THE DEALER REPLACED THE ROTORS DUE TO WARPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153440March 22, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WE BOUGHT A NEW 2004 JEEP CHEROKEE AND SHORTLY AFTER THE 12000 WARRANTY WORK WE NOTICED AN INCREASING SHUDDER AND EXCESSIVE VIBRATION WHEN BRAKING. AT THE 15000 MILE WARRANTY WORK, WE BROUGHT IT TO THE DEALERSHIP ATTENTION. THE VEHICLE WAS CHECKED AND FOUND THAT THE FRONT WHEEL ROTORS WERE OUT OF ROUND AND REQUIRED TURNING. THE DEALERSHIP AND SERVICE PERSONNEL HAVE ALWAYS BEEN HELPFUL AND ABLE TO ASSIST US WITH THE VEHICLE BUT IN THIS CASE THEY WERE UNABLE TO CORRECT THE DEFECT. AS WE FELT THIS WAS A MANUFACTURING DEFECT AND SAFETY HAZARD, WE WERE TOLD IT WAS NOT COVERED AFTER 12000 MILES. TELEPHONE CONTACT WITH THE NATIONAL NUMBER FOR CHRYSLER WAS TERSE AND WERE ADVISED AGAIN THAT THIS WAS NOT COVERED. WHEN ASKING TO ADDRESSED THIS WITH A PERSON HIGHER UP, I WAS INFORMED THAT THAT WAS NOT POSSIBLE AND THAT THIS PERSON WAS AUTHORIZED TO MAKE ALL DECISIONS RELATIVE TO THE PROBLEM. NOT FEELING SAFE WITH THE PERFORMANCE OF THE VEHICLE, WE WENT BACK TO THE DEALERSHIP AND HAD THE ROTORS TURNED. APPARENTLY, THIS WILL BE AN EXPECTED EXPENSE EVERY 12000 MILES. IT WAS A DEFINITE SAFETY HAZARD ESPECIALLY WHEN BRAKING GOING DOWN INCLINES. I HAVE BEEN TOLD THIS IS A COMMON DEFECT FOR THE JEEP CHEROKEES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152930March 17, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED THE ROTORS WARPED RESULTING IN FRONT END VIBRATION AT SPEEDS OF 50 TO 60 MPH. THE BRAKE PADS AND ROTORS WERE REPLACED BY THE SERVICE DEALER THREE TIMES. THE REPLACEMENT PADS AND ROTORS FAILED AFTER DRIVING ABOUT 6,000 MILES AND THE CONTACT IS CONCERNED THIS PATTERN WILL CONTINUE. THE FIRST TIME THE VEHICLE WAS TAKEN TO THE DEALER, THE FRONT AND REAR BRAKE PADS AND ROTORS WERE REPLACED. DURING THE NEXT TWO VISITS, ONLY THE FRONT BRAKE PADS AND ROTORS WERE REPLACED. THE DEALER WAS UNABLE TO PROVIDE AN EXPLANATION FOR THE WEAR UNTIL THIS MOST RECENT VISIT, 3/16/06, WHERE IT WAS DETERMINED TO BE CAUSED BY AGGRESSIVE BRAKING. VEHICLE PULSATED WHEN COMING TO STOP AT TRAFFIC SIGNAL AT SPEED OF 25 MPH. CONTACT FELT IT WAS A SAFETY PROBLEM BECAUSE OF FAILURE TO STOP OR LOSS OF CONTROL. VEHICLE VIBRATED EXCESSIVELY WHEN SLOWING AT SPEEDS OF 50 MPH OR HIGHER OR FOR ON/OFF RAMPS OR TRAFFIC BACK UPS ON HIGHWAYS. IT FELT AS IF VEHICLE WILL NOT STOP OR LOSE CONTROL DUE TO WARPED BRAKE ROTORS. HAPPENED ON THREE OCCASIONS; 09/29/ 2005, 05/05/2005, AND 05/16/2006. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152879March 16, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BOUGHT 2004 JEEP GRAND CHEROKEE IN NOVEMBER 2004. OVER THE COURSE OF SIX MONTHS AND 8,000 MILES, BRAKE ROTORS BEGAN TO WARP AND CAUSE INCREASED BRAKING DISTANCES AND INSTABILITY DURING BRAKING. DEALER REPLACED THE FRONT ROTORS, AND BRAKING RETURNED TO NORMAL. OVER THE COURSE OF THE NEXT 11 MONTHS AND 19,000, THE PULSATION IN THE BRAKES RETURNED CAUSING INSTABILITY IN BRAKING AND LONGER BRAKING DISTANCES. MANUFACTURER WARRANTY HAS EXPIRED (12/12,000 MILES FOR ROTORS). I WILL REPLACE ROTORS WITH BETTER QUALITY PARTS TO PREVENT WARPING IN THE FUTURE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152383March 10, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED WHILE STOPPING AT ANY SPEED, THE VEHICLE SHOOK. THE DEALERSHIP DETERMINED THE FRONT ROTORS WERE WARPED. THE FRONT ROTORS WERE REPLACED AND THE REAR ROTORS WERE TURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152308March 9, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED THE STEERING WHEEL WOULD SHAKE AND THE BRAKES PULSATED AT VARIOUS SPEEDS. THE PROBLEM GRADUALLY BECAME WORSE. UPON INSPECTION THE DEALERSHIP DETERMINED THE BRAKE ROTORS WERE WEARING DOWN. THE DEALER WILL BE TURNING THE ROTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151850March 6, 2006
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
DT*: THE CONTACT STATED THE STEERING WHEEL WAS DIFFICULT TO TURN WHILE DRIVING 30MPH OR LESS. THERE IS A NHTSA RECALL, # 03V079000, REGARDING THE STEERING. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. ALTHOUGH THE PROBLEM PERSISTED, THE VEHICLE WAS NOT SEEN BY A DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152979March 3, 2006
WHEELS:LUGS/NUTS/BOLTS/STUDS, SERVICE BRAKES, HYDRAULIC
2004 GRAND CHEROKEE LEFT WHEEL CAME OFF. *TS THE LUG NUTS HAD BROKEN OFF. THE CONSUMER STATED ON 12-28-05 THE FRONT BRAKES AND ROTORS WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151926February 23, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 GRAND CHEROKEE ROLLED BACKWARDS WHILE THE SHIFT LEVER WAS IN PARK. THE CONSUMER THINK THE PROBLEM IS WITH THE TRANSMISSION. *TS WHEN THE VEHICLE ROLLED BACKWARDS THE DRIVER'S DOOR CRASHED INTO THE MIDDLE SECTION OF THE CONSUMER'S GARAGE DOORS. THE DRIVER'S DOOR BUCKLED AND THE WINDOW SHATTERED. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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