Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10653524November 7, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIPM NEEDED TO BE REPLACED. THE CONTACT INDICATED THAT THE TIPM WAS PREVIOUSLY REPLACED 5 MONTHS PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653108November 6, 2014
ELECTRICAL SYSTEM
THE ENGINE DIES QUICKLY AFTER START, THE HORN, DOOR LOCKS, AND WINDSHIELD WIPERS START RANDOMLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653143November 6, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652950November 6, 2014
ELECTRICAL SYSTEM
I HAVE A FAULTY TIPM, WHICH I UNDERSTAND IS ON BACKORDER. I THE MEANTIME, MY JEEP IS SITTING IN THE GARAGE AND WILL NOT START! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652996November 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653004November 6, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND WAS ABLE TO RESTART. THE CONTACT ALSO STATED THAT THE VEHICLE HESITATED TO START. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) BUT THE DEALER INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653040November 6, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I'D LIKE TO REGISTER A FORMAL COMPLAINT "FOR THE RECORD". REGARDING CHRYSLER GROUP'S RECALL #S P14, P36 AND P54 FOR THE 2011 JEEP GRAND CHEROKEE 4X4 ... PARTS ARE STILL NOT AVAILABLE (SINCE MAY 2014 FOR THE POWER BRAKE BOOSTER!) THIS IS TOTALLY UNACCEPTABLE. INDIVIDUALLY, THE HARBINGER OF THESE THREE (3) RECALLS COULD RESULT IN; (A) POWER-ASSISTED BRAKING FAILURE, (B) A VEHICLE INTERIOR ELECTRICAL FIRE AND, (C) INTERMITTENT / UNEXPECTED ENGINE SHUTDOWN. I CONTACTED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER TODAY @ 1-800-853-1403 AND SPOKE WITH "[XXX]" ... RECEIVED A PRETTY LAME "BS" EXPLANATION ABOUT PARTS AVAILABILITY ON ALL THREE (3) RECALLS AND THE METHOD IN WHICH THEY ARE ALLOCATED TO THEIR DEALERSHIPS. SHE COULD NOT COMMIT AS TO WHEN, IF EVER, MY DEALERSHIP WOULD RECEIVE THE REQUIRED PARTS TO REMEDY THE OUTSTANDING RECALLS ON MY VEHICLE. MY LOCAL DEALERSHIP IS A SMALLER, RURAL "MOM & POP" STORE, SO THE QUESTION THAT BEGS TO BE ASKED IS WILL I EVER SEE THESE PARTS INSTALLED BEFORE THERE'S A RECALL-RELATED INCIDENT WITH MY WIFE'S VEHICLE? THE RECALL "SYSTEM" IS APPARENTLY BROKEN, AS CHRYSLER GROUP IS NOT DILIGENTLY FULFILLING THEIR SAFETY OBLIGATIONS AND NOBODY FROM NHTSA IS APPARENTLY DOING ANYTHING ABOUT ENFORCING IT, QUITE DISCONCERTING AND UNACCEPTABLE! AS OF TODAY'S REGISTERED COMPLAINT(S), KINDLY CONSIDER NHTSA AND CHRYSLER GROUP AS OFFICIALLY PUT ON NOTICE OF MY COMPLAINT AND OF MY DIRE CONCERN FOR THIS PARTICULAR SITUATION. NOTE THAT THE PROBLEM IS NOT WITH MY LOCAL DEALERSHIP, AS THEY'VE BEEN TRYING TO ACQUIRE THE NECESSARY PARTS ON MY BEHALF FROM CHRYSLER GROUP. PLEASE FOLLOW-UP CHRYSLER GROUP WITHOUT FURTHER DELAY AND REPORT YOUR FINDINGS TO ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652855November 5, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH ATTEMPTING TO ENGAGED THE BRAKES, THE BRAKES FAILED TO RESPOND AND EXTREME FORCE WAS REQUIRED IN ORDER TO STOP THE VEHICLE. IN ADDITION, THE CONTACT MENTIONED THAT AN ABNORMAL NOISE EMITTED FROM THE VEHICLE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652369November 4, 2014
ENGINE, STEERING
THE FIRST TIME MY JEEP STALLED I WAS GOING AROUND A TURN AND ALMOST CRASHED INTO A HIGHWAY BARRIER. I WAITED A COUPLE MINUTES, TURNED MY CAR BACK ON, AND KEPT DRIVING. THE SECOND TIME IT STALLED, ABOUT 1 MONTH LATER, I WAS TURNING INTO MY DRIVEWAY. IT WOULD NOT TURN BACK ON AT THIS POINT. I BROUGHT IT TO THE DEALERSHIP AND AFTER 2 HOURS OF DIAGNOSTICS THEY INFORMED ME IT WAS THE TIPM AND WOULD BE $1,200 TO FIX. AFTER SEARCHING ONLINE ABOUT THIS PART, I NOTICED MANY OTHER COMPLAINS OF THIS SAME ISSUE FOR A 2011 JEEP GRAND CHEROKEE. THIS IS CLEARLY A FAULTY PART AND SHOULD BE RECALLED. IF MY VEHICLE HAD STALLED IN DIFFERENT CONDITIONS, THE RESULTS COULD HAVE BEEN FATAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652384November 4, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652385November 4, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652392November 4, 2014
UNKNOWN OR OTHER
I HAVE THREE RECALL NOTICES ON MY 2011 JEEP GRAND CHEROKEE. YOU MAILED ME THE FIRST ONE IN JUNE AND I VISITED MY DEALER ON JULY 5TH. FOUR MONTHS LATER, I AM STILL BEING TOLD I AM ON THE WAITING LIST. THE DEALER IS DADE CHRYSLER DODGE IN MIAMI FLORIDA. THE RECALL NOTICES SAY TO CONTACT YOU IF THE DEALER IS NOT RESPONDING QUICKLY ENOUGH. I THINK FOUR MONTHS IS TOO LONG. WITH THREE ISSUES ON THIS VEHICLE I THINK THERE SHOULD BE MORE URGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652452November 4, 2014
ELECTRICAL SYSTEM
TURN SIGNALS FAILED, WINDSHIELD WIPERS FAILED TO TURN OFF, TRACTION CONTROL TURNED OFF, HORN FAILED TO WORK, INTERIOR LIGHTS FAILED TO WORK, COULD NOT TURN LIGHTS ONTO HIGHBEAM, REAR WIPER FAILED TO TURN ON, ELECTRONIC TRANSMISSION SHIFTED INTO A DIFFERENT GEAR WHILE DRIVING. IT WAS DETERMINED THAT THIS WAS A FAILURE OF THE ANGLE SENSOR IN THE STEERING COLUMN. THE FAILURE OF THIS PART CAUSED SIGNIFICANT FAILURES OF THE MAIN SAFETY EQUIPMENT OF THE VEHICLE (TURN SIGNALS, HEADLAMPS, WINDSHIELD WIPERS, TRACTION CONTROL, TRANSMISSION, HORN) HAZARDS BECAUSE THE PRIMARY SAFETY EQUIPMENT OF THE VEHICLE FAILED TO FUNCTION CORRECTLY WHILE IT WAS BEING DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652514November 4, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM), NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652539November 4, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
MY VEHICLE HAS BEEN HAVING DIFFICULTY STARTING. IT SOMETIMES TAKES 3-10 TIMES TO START. IT SOMETIMES DOESN'T START AT ALL, LEAVING ME STRANDED WITH AN INFANT IN TOW. I HAD THE PROBLEM DIAGNOSED AND WAS INFORMED OF A TEMPORARY REPAIR TO THE PROBLEM BUT THEN LEARNED OF AN UPCOMING RECALL FOR THE TIPM. I DECIDED TO WAIT ON REPAIRING THE ISSUE, UNSURE AS TO WHETHER THE FIX PRESCRIBED BY THE DEALER WOULD BE REIMBURSED ONCE THE RECALL WAS RELEASED. I JUST GOT AN 'INITIAL' RECALL NOTICE WHICH STATED THAT THERE STILL WAS NO REPAIR FOR THIS PROBLEM - EVEN THOUGH IT WAS SAID TO BE THE CAUSE OF POTENTIAL CRASHES AND STALLS MID-DRIVE. AS I HAVE A SMALL CHILD IN THE CAR WITH ME EVERY TIME I DRIVE, I AM EXTREMELY CAUTIOUS AND NERVOUS ABOUT THIS ISSUE AND THE RISK I AM TAKING BY CONTINUING TO DRIVE THIS VEHICLE WITHOUT A REPAIR. I BOUGHT THIS CAR SPECIFICALLY BECAUSE OF THE SAFETY IT WOULD PROVIDE MY FAMILY IN TRANSPORTATION. NOW I AM ACUTELY AWARE OF THE DANGERS INVOLVED AND THE NEED FOR A FIX IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652555November 4, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING AND ELECTRICAL SYSTEM). THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652551November 4, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL PROPULSION SYSTEM). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652064November 3, 2014
ELECTRICAL SYSTEM
OUR JEEP WAS GIVING US PROBLEMS STARTING & MANY OF TIMES WE HAD TO GET IT JUMPED OR CHARGE THE BATTERY ALL NIGHT. MY FIANCE SPOKE TO JEEP ABOUT THIS PROBLEM AS IT SEEMS CERTAIN SYSTEMS AREN'T COMPLETELY TURNING OFF & THUS USING UP OUR BATTERY EVEN WHEN THE VEHICLE IS OFF. THEY CURRENTLY HAVE A TWO WEEK WAITING PERIOD FOR SERVICE AND NOW WE HAVE A COMPLETELY OUT OF COMMISSION JEEP. IT WILL NO LONGER START, IT WILL TURN OVER BUT THAT'S ALL. THIS IS ONLY THREE MONTHS AFTER HAVING TO DO THE BRAKE RECALL SINCE WE WOULD RANDOMLY LOSE OUR BRAKES. I CURRENTLY HAVE A 3 YEAR OLD CAR, THAT I CAN'T USE & A TWO WEEK WAIT TILL IT CAN BE FIXED. I COMMUTE 45 MINUTES TO WORK & THIS WAS SUPPOSED TO BE OUR WINTER WEATHER VEHICLE. VERY DISAPPOINTED WITH JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652161November 3, 2014
ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING HOME ON THE INTERSTATE AN MY JEEP JUST STALLED AN TURNED OFF WHILE I WAS DRIVING AN WHEN I ATTEMPTED TO RESTART IT KEPT ACTING LIKE IT WAS TRYING TO BUT THEN WOULDN'T AFTER A WHILE I WAS FINALLY ABLE TO GET STARTED AGAIN AN I HAVE HAD THE SAME THING HAPPEN A FEW DIFFERENT OCCASIONS AN HAVE ALMOST BEEN HIT OR UNABLE TO PULL OFF OUT OF TRAFFIC . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652215November 3, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V047000 (FUEL SYSTEM, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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