Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10654443November 12, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS:14V391000 (ELECTRICAL SYSTEM), 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), AND 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 45,513. UPDATED 2/24/15*CN UPDATED 5/11/16 *JS UPDATED 09/01/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654535November 12, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM WIRING) AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS CONTINUOUSLY ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654592November 12, 2014
FUEL/PROPULSION SYSTEM
I WAS DRIVING DOWN A FREEWAY AT 55 MPH WHEN THE CAR SUDDENLY STALLED. THERE IS NO WARNING OTHER THAN THE RPMS HITTING 0. THIS HAS HAPPENED THREE TIMES IN THE PAST MONTH AND IS BECOMING MORE FREQUENT. WHEN THIS HAPPENED I LOST POWER STEERING WHILE CHANGING LANES, LUCKILY TOWARD THE BERM. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND ROLL OFF TO THE SIDE OF THE CROWDED FREEWAY, TO A STOP. I PUT THE CAR IN PARK AND IT STARTED RIGHT BACK UP. I WAS ABLE TO DRIVE THE REST OF THE WAY HOME MAKING SURE I KEPT AN EYE ON MY RPMS TO DETERMINE IF THE CAR HAD STALLED AGAIN. IT HAPPENED A SECOND TIME, BUT I WAS READY THAT TIME AND IN A POSITION TO GET OFF OF THE ROADWAY. THERE IS CURRENTLY A RECALL FOR THE FUEL PUMP RELAY, AND I DID HAVE IT FIXED AT MY OWN COST BEFORE THE RECALL CAME OUT. UNFORTUNATELY, IT WAS FIXED WITH ANOTHER FAULTY PART SINCE THE FIXED ONE HAS NOT BEEN DEVELOPED YET. I BOUGHT JEEP FOR ITS RELIABILITY, SAFETY, AND DEPENDABILITY, BUT I AM VERY AFRAID TO DRIVE MY CAR AT THIS TIME. I ALSO TOW A TRAILER, THAT LUCKILY HAS NOT BEEN CONNECTED WHEN THIS HAPPENED, OR THIS WOULD BE A COMPLETELY DIFFERENT COMPLAINT WITH A MUCH WORSE ENDING. SINCE THERE IS NO ETA ON THE RECALL PART, I AM NOT SURE WHAT I CAN DO. I AM ALMOST TO THE POINT OF BUYING ANOTHER CAR RATHER THAN PICKING UP A RENTAL FOR AN INDEFINITE AMOUNT OF TIME. I LOVE MY JEEP, BUT THIS IS A MUCH MORE SERIOUS ISSUE THAN WE ARE BEING LED TO BELIEVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654138November 11, 2014
SERVICE BRAKES
I BROUGHT MY JEEP IN TO MEADOWLAND FORD IN CARMEL NY FOR RECALL P14 ON AUGUST 6,2014. I WAS TOLD THEY HAD TO ORDER A PART AND THEY WOULD CALL ME WHEN IT CAME IN. I HAVE CALLED SEVERAL TIMES AND WAS TOLD THEY STILL DON'T HAVE THE PART. I HAVE SINCE RECEIVED 2 MORE RECALLS ON THIS VEHICLE P36 AND P54. PLEASE COMPLETE MY FIRST RECALL SO I CAN HAVE THE OTHER 2 FIXED. WHAT IS THE DELAY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654142November 11, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
CHRYSLER IS STILL NOT MAKING THIS PART AVAILABLE TO DEALERS SO THAT IT CAN BE INSTALLED. THIS PART CAN FAIL WITHOUT WARNING AND CAUSE THE ENGINE TO STALL WHILE IN MOTION. MY DEALER IS READY AND WILLING TO REPLACE THIS RELAY, BUT IT IS NOT YET IN PRODUCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654201November 11, 2014
FUEL/PROPULSION SYSTEM
SEE VIP INQUIRY REPORT. FUEL PUMP RELAY. NO PARTS AVAILABLE. HOW LONG DO I HAVE TO WAIT? IT HAD TO BE TOWED TWO TIMES. VEHICLE HAS BEEN SITTING AT DEALER FOR TWO WEEKS. NOTHING BUT PROBLEMS WITH THIS VEHICLE. IS THIS A LEMON? THANKS, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653794November 10, 2014
SERVICE BRAKES
CAR WAS BROUGHT IN FOR SERVICE AT THE DEALER IN EARLY JUNE FOR NHTSA CAMPAIGN NUMBER: 14V154000. I WAS TOLD THAT THE PART WAS ON BACK ORDER AND WOULD BE NOTIFIED WHEN THE PART WAS AVAILABLE. I CALLED THE DEALER ON 11/10/14 AND I WAS TOLD THE PART WAS STILL ON BACK ORDER. WAITING 5 MONTHS FOR A REPLACEMENT PART IS NOT ACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653795November 10, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V53000 (FUEL SYSTEM). HOWEVER, THE PART TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653997November 10, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL) AND NHTSA CAMPAIGN NUMBER 14V530000 (ELECTRICAL SYSTEM). HOWEVER, AFTER CONTACTING THE DEALER AND MANUFACTURER ON MULTIPLE OCCASIONS THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS COULD PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654026November 10, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V350000 (FUEL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCE A FAILURE. UPDATED 12/19/14*CN UPDATED 05/26/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654057November 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THE BRAKE PUMP FAILED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653618November 8, 2014
FUEL/PROPULSION SYSTEM, ENGINE
IN JUNE 2012 I BEGAN HAVING ISSUES WITH MY VEHICLE GIVING A HARD START AND STALLING. I REPORTED IT SEVERAL TIMES AND CARRIED IT TO THE DEALERSHIP MANY TIMES. THEY INSTALLED A DEVICE TO TRACK WHAT IS CAUSING THE STALL ISSUE. THEY SAID THE DEVICE DID NOT READ ANYTHING BUT THE STALLING WAS NOT HAPPENING AS OFTEN AFTER THIS DEVICE WAS REMOVED. IN OCTOBER 2014, MY VEHICLE BEGAN GIVING THE HARD START AGAIN EVERY SINGLE TIME I START MY VEHICLE AND THE STALLING BECAME VERY FREQUENT. ON NOVEMBER 4,2014 MY VEHICLE STALLED OUT AND DID NOT WANT TO START RESULTING IN ME HAVING TO RENT A CAR. I AM REALLY FRUSTRATED WITH THIS SITUATION BECAUSE ALL IT IS GOIN TO DO IS AFFECT ANOTHER PART ON MY VEHICLE. I HAD THIS FOR 4 YEARS AND I'VE HAD SO MUCH PROBLEMS AND HAD TO CHANGE SO MANY PARTS... THIS JEEP IS THE LEMON OF THE BUNCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653256November 7, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
MY 2011 JEEP GRAND CHEROKEE THAT IS EQUIPPED WITH A V-8 5.7L ENGINE FAILED BECAUSE OF A FAULTY FUEL PUMP RELAY INSIDE THE TOTALLY INTEGRATED POWER MODULE (TIPM-7). FORTUNATELY THE VEHICLE WAS NOT MOVING AT THE TIME AND WOULD NOT START. THE CAR HAS BEEN SITTING AT THE DEALER SINCE 11/4 BECAUSE CHRYSLER HAS INFORMED THEM THAT THERE IS A BACKLOG OF WELL OVER 1,000 TIPM-7 UNITS AND THEY DON'T KNOW WHEN OR IF THEY WILL BE AVAILABLE (THEIR WORDS, NOT MINE)! FRANKLY, I AM OUTRAGED AS A CONSUMER. I PAID $42,000 FOR A VEHICLE I CANNOT USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653356November 7, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN ID NUMBER: 14V530000 (FUEL PROPULSION SYSTEM). HOWEVER, THE PARTS NEEDED FOR EACH REPAIR WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653357November 7, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS UNAWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653401November 7, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN ID NUMBER: 14V530000 (FUEL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653444November 7, 2014
STRUCTURE:BODY, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V530000 (FUEL PROPULSION SYSTEM), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN ID NUMBER: 14V154000 SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653467November 7, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT END OF THE VEHICLE BEGAN TO SHAKE VIOLENTLY AND THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE BEFORE IT SUDDENLY STALLED. THE CONTACT INDICATED THAT DURING THE INCIDENT THE CHECK ENGINE LIGHT ILLUMINATED AND THE ENGINE COULD NOT BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653486November 7, 2014
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V530000 (FUEL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653506November 7, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING 25 MPH ATTEMPTING TO EXIT AN OFF RAMP, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 14V530000 (FUEL PROPULSION SYSTEM) BUT THE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY THE DEALER AND WAS WAITING FOR THE PART TO REMEDY THE INTERMITTENT FAILURE. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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