Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10659045November 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659041November 18, 2014
POWER TRAIN, SERVICE BRAKES, STEERING
WHEN THE JEEP GRAND CHEROKEE VEHICLE IS EXITING THE FREEWAY OR WHEN COASTING WITH NO PRESSURE ON THE ACCELERATOR, THE VEHICLE STALLS. ENGINE POWER IS LOST, POWER STEERING IS LOST, AND POWER BRAKING IS LOST LEADING TO A SIGNIFICANT INABILITY TO CONTROL THE VEHICLE. THE VEHICLE IS UNABLE TO RESTART UNTIL IT COMES TO A COMPLETE STOP IN THE ROADWAY AND IS PUT INTO PARK. THIS ISSUE HAS OCCURRED ON FOUR SEPARATE OCCASIONS BEFORE CHRYSLER EVEN ISSUED A RECALL. CHRYSLER HAS NOW NOTIFIED ME BY MAIL OF A RECALL FOR THE FUEL RELAY WHICH COULD CAUSE A STALL AND CRASH AND HAS RECOMMENDED I TAKE THE CAR TO A DEALER FOR REPAIR. AFTER TAKING THE CAR TO THE DEALER, THE DEALER HAS STATED THAT NO PROBLEM CAN BE FOUND AND THEY CANNOT RECREATE THE ISSUE. THE JEEP DEALER HAS NO EVIDENCE SHOWING THEM THAT THE PROBLEM IS OCCURRING AS A RESULT OF THE FUEL RELAY EVEN WITH THE RECALL IN EFFECT. THE DEALER HAS ADVISED ME TO PICK UP THE CAR AND WAIT UNTIL PARTS ARE AVAILABLE TO FIX THE RECALLED PART. THIS MEANS THEY HAVE ADVISED ME TO DRIVE THE CAR WITH THIS POTENTIALLY FATAL FLAW. THIS IS AS OF NOVEMBER 18TH, 2014. CHRYSLER'S RECALL DEPARTMENT HAS ADVISED BY PHONE I DRIVE THE CAR TO ANOTHER JEEP DEALERSHIP TO SEE IF ANOTHER SERVICE DEPARTMENT CAN DIAGNOSE THE ISSUE. THIS RECOMMENDATION PUTS MYSELF AND THE PUBLIC AT RISK OF SERIOUS INJURY OR DEATH. THERE HAS BEEN NO TEMPORARY REPAIR SUGGESTED OR A DATE WHEN A PERMANENT FUEL RELAY REPLACEMENT PART WILL BE AVAILABLE. NO ALTERNATIVE TRANSPORTATION HAS BEEN PROVIDED OR OFFERED. I AM WITHOUT A MEANS OF TRANSPORTATION WHILE MY VEHICLES IS NOT FUNCTIONING DUE TO SAFETY REASONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655380November 17, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V53000 (FUEL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658557November 17, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
BOUGHT THIS VEHICLE IN JUNE 2014 WITH 36,700 MILES ON IT FROM SOMERSET JEEP IN SOMERSET MA. 1ST ISSUE WAS CAR WAS HAVING TROUBLE STARTING. TAKEN TO QUIRK JEEP IN MARSHFIELD MA ON SEPTEMBER 5TH ISSUE WAS FUEL PUMP CIRCUIT DOES NOT POWER UP IN TIPM INSTALLED RELAY HARNESS AND FUSE STARTS FINE NOW. COST IS $375.68, WHICH I HAD TO PUT ON MY CREDIT CARD. 2. CAR STARTS SMOKING, WHICH TERRIFIES ME AND MY 7 YEAR OLD SON FOR FEAR OF THE JEEP BLOWING UP OR CATCHING ON FIRE! SO I HAVE TO HAVE IT TOWED TO QUIRK BY AAA ON THURSDAY OCTOBER 16TH. THEY TELL ME THAT IT IS A PROBLEM WITH THE MODULE IN THE FAN. THE WHOLE FAN HAS TO BE REPLACE FOR $1000.00. DON'T GET CAR BACK TIL MONDAY NIGHT OCTOBER 20TH. IT ISN'T COVERED UNDER WARRANTY AND I CAN'T GET A RENTAL CAR UNLESS I PAY FOR IT. I CAN?T WORK OR DO ANYTHING! QUIRK GAVE ME A BREAK AND ONLY CHARGED ME $400.00 BUT THAT IS STILL A LOT OF MONEY FOR A SINGLE MOM WHO WAS WITHOUT HER CAR FOR ?4 DAYS. 3. WEDNESDAY OCTOBER 22ND MY CHECK ENGINE LIGHT COMES ON. THE ISSUE IS EVAP LEAK, STAR CASE OPEN FOR FUEL FILLER TUBE. ORDERED FILLER TUBE AS NOT IN STOCK. QUIRK SAYS THEY WILL HELP OUT AGAIN A LITTLE, BUT CHARGE IS GOING TO BE AROUND $400.00 BUT WON'T KNOW UNTIL IT GETS FIXED SOMETIME NEXT WEEK AND IT TAKES ABOUT 2 HOURS FOR REPAIR. MORE TIME LOST FROM WORK. 4. NOVEMBER 16TH---CAR WILL NOT START. IT WILL NOT TURN OVER OR MAKE ANY NOISE. TRIPLE A CAME OUT TO THE HOUSE, GOT IT STARTED ONCE AND THEN IT SHUT OFF AND WOULD NOT START AGAIN. AAA GUY SAID IT IS NOT THE BATTERY. CAR BEING TOWED TO QUIRK JEEP RIGHT NOW ON 11 17 14 AT NOON. QUIRK SAYS 'NO IDEA WHEN THEY CAN LOOK AT' MY JEEP! I PAY $434.37 A MONTH FOR MY JEEP LOAN! CAR HAS ABOUT 47,000 MILES ON IT NOW AND I AM TERRIFIED TO DRIVE IT FOR FEAR IT WON'T START! I CAN'T WORK. I HAVE NO MONEY FOR CHRISTMAS! WHAT DO I DO? PLEASE HELP ME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658552November 17, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CON TACT MENTIONED THAT SEVERAL ATTEMPTS WERE MADE BEFORE THE VEHICLE WOULD START. THE DEALER DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658609November 17, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN NUMBER: 14V53O00 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655283November 16, 2014
SERVICE BRAKES, VISIBILITY/WIPER, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
WE RECEIVED 3 RECALL NOTICES RELATED TO THE BRAKE BOOSTER, THE TOTALLY INTEGRATED POWER MODULE, AND A SHORT IN THE VISOR LAMP. WE CALLED OUR LOCAL DEALERSHIP AND EACH TIME WE CALLED, THEY TOLD US THEY DID NOT HAVE THE PARTS AND THEY WOULD CALL WHEN THEY DID RECEIVE THEM. THEY STILL HAVE NOT CALLED AND THE FIRST RECALL NOTICE WAS ISSUED MORE THAN 6 MONTHS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655204November 15, 2014
SERVICE BRAKES
BRAKE BOOSTER RECALL P14 / NHTSA 14V-154. DEALERSHIP: HERB CHAMBERS CHRYSLER OF DANVERS MA. DEALER HAS BEEN UNABLE TO REMEDY THIS WITHIN A REASONABLE TIME (7 MONTHS), AND WE ARE CONCERNED AS THIS IS A LIFE THREATENING RECALL IF THE BRAKE BOOSTER FAILS AGAIN. WE REPLACED THE BRAKE BOOSTER PREVIOUSLY WITH A FAULTY BRAKE BOOSTER IN NOVEMBER 2013, AT THIS SAME DEALERSHIP. WE HAVE BEEN TOLD THERE IS A WAITING LIST AND THERE IS "NOTHING" THAT CAN BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654920November 14, 2014
FUEL/PROPULSION SYSTEM
CAR DIDN'T START AS IT SHOULD HAVE AFTER PRESSING THE START BUTTON. AFTER SEVERAL TRIES THE CAR EVENTUALLY STARTED UP. I TOOK THE CAR INTO THE DEALERSHIP AND THEY TESTED IT. IT WAS CONFIRMED THAT THE CAR FUEL PUMP SYSTEM IS NOT WORKING CORRECTLY AND IT IS RELATED TO THE RECALL P54. THEY ARE NOT ABLE REPAIR THE CAR DUE TO NATIONWIDE BACKORDER OF THE PART INVOLVED. THEY ARE NOT SURE IF AND WHEN THE PART WILL BECOME AVAILABLE OR WHEN THE RECALL REPAIR ITEMS WILL BE COME AVAILABLE. THEY COULD NOT COMMENT ON THE CAR SAFETY WHILE DRIVING WITH THIS CONDITION. TALKED TO THE CHRYSLER GROUP RECALL ASSISTANCE CENTER. THE COMMENT "EVERY CAR IS ACTING DIFFERENTLY AND THEY CAN'T ADVISE IF IT SAFE TO USE THE CAR". NO FURTHER ASSISTANCE WAS AVAILABLE NEITHER WAS ANY FURTHER HELP OFFERED. I'M USING THE CAR FOR TRAVELING AROUND A 3 HOUR RADIUS OF WYOMISSING ON A WEEKLY BASIS. AVERAGE DRIVEN MILES PER YEAR IS 20,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654963November 14, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655012November 14, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655102November 14, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM), AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655108November 14, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT INDICATED THAT THE KEY FAILED TO TURN IN THE IGNITION AND PREVENTED THE VEHICLE FROM STARTING. THE DEALER WAS NOTIFIED OF THE FAILURE. AFTER INSPECTING THE VEHICLE, THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP AND BRAKE BOOSTER NEEDED TO BE REPLACED. HOWEVER, THE PARTS WERE NOT AVAILABLE IN ORDER TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WOULD NOT RELEASE THE VEHICLE BACK TO THE CONTACT UNTIL THE MANUFACTURER PROVIDED A REMEDY TO REPAIR BOTH RECALLS DUE TO THE POTENTIAL SAFETY ISSUE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655123November 14, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PUSH BUTTON START WAS NOT FUNCTIONING PROPERLY. THE FAILURE PROGRESSED TO THE POINT THAT THE VEHICLE STALLED SEVERAL TIMES AND ALSO WOULD NOT START. THE CONTACT HAD TO TOW THE VEHICLE SEVERAL TIMES DUE TO THE INTERMITTENT FAILURE. THE FUEL PUMP SENSOR AND THE SERVICE ENGINE SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE FUEL PUMP, BUT THE FAILURE RECURRED. THE DEALER ALSO RESET THE SENSORS MORE THAN TWICE AND THEY STILL ILLUMINATED. THE DEALER SUGGESTED AN INTERIM FIX OF FILLING THE FUEL HALFWAY. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL PROPULSION SYSTEM); HOWEVER, THE PART WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT WAS ALSO WAITING FOR TWO OTHER RECALLS TO BE PERFORMED, BUT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 14V39100 (VISIBILITY) AND 14V154000 (SERVICE BRAKES). THE CONTACT WAS WAITING FOR AN APPOINTMENT TO REMEDY ALL THREE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654677November 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) IN NOVEMBER OF 2014. THE MANUFACTURER AND THE DEALER WERE CONTACTED AND THE CONTACT WAS INFORMED THAT PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THERE WAS NO ESTIMATED DATE FOR WHEN THE PART WOULD BE AVAILABLE. THE FAILURE MILEAGE WAS 32,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654800November 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654836November 13, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654849November 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651233November 12, 2014
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
2011 JEEP GRAND CHEROKEE. CONSUMER HAD TO HAVE THE VEHICLE TOWED TO THE DEALER, TO HAVE THE BRAKE BOOSTER REPLACED, WHICH WAS DONE PRIOR TO THE RECALL. THE CONSUMER IS REQUESTING REIMBURSEMENT. *KL THE DEALER FOUND THE BRAKE BOOSTER HAD DETERIORATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654318November 12, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (BRAKES), NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE DEALER AND THE MANUFACTURER WERE CONTACTED ON MULTIPLE OCCASIONS AND THEY INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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