Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10181760February 6, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
I RECEIVED A RECALL FOR MY JEEP GRCHER LAREDO-VIN 1J4GX58S82C29XXXX TO REPLACE THE PLASTIC FAN BELT. THE DEALER TAMIAMI CHRYSLER JEEP MIAMI FL, CLAIMED THEY DID NOT HAVE THE PART IN STOCK. AFTER THREE CALL OVER A TWO MONTH PERIOD, NO RESPONSE FORM THE DEAL TO FIX. IN THE MEANTIME THE FAN BELT FRACTURED AND SEPARATED AND DAMAGED THE RADIATOR. WE TOOK THE CAR TO THE DEALER AND THEY FIXED THE PROBLEM, BUT CHARGED US $387.34. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181403February 2, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL*- THE CONTACT RECEIVED A SAFETY RECALL NOTICE ABOUT THE FAN IN HER 2002 JEEP GRAND CHEROKEE IN NOVEMBER AND CALLED THE DEALER AND THEY HAVE NOT YET COMPLETED THE REPAIRS. THE VEHICLE HAS BEEN PLACED ON A WAITING LIST. ALSO, THERE WAS A BRAKE FAILURE WHILE DRIVING OVER 40 MPH. THE STEERING WHEEL WOULD VIBRATE SO MUCH THAT IT FELT AS IF IT WERE ABOUT TO COME OFF. THIS INCIDENT HAPPENED OVER 300 TIMES. THE BRAKES WERE FAULTY SINCE SHE BOUGHT THE VEHICLE, BUT THE DEALER ALWAYS TOLD HER THAT NOTHING WAS WRONG, EVEN THOUGH THERE WAS A SAFETY BULLETIN IN PLACE. AFTER THE WARRANTY EXPIRED THE FAILURE WAS DIAGNOSED AND THE COST OF THE REPAIR WAS $1500. THE CONTACT WAS CHARGED FOR SEVERAL FRONT END ALIGNMENTS THAT NEVER SEEM TO ALLEVIATE THE FAILURE. ALSO, THERE WAS RECURRING PROBLEM WITH THE MOTOR OF THE REAR WINDOWS. THE CONTACT HAD ONE MOTOR REPLACED AT A COST OF $300 AND WILL NEED TO REPLACE THE SECOND MOTOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181424February 2, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THE 2002 JEEP GRAND CHEROKEE HAS A FAILURE IN THE TRANSMISSION WITH THE GOVERNOR PRESSURE SOLENOID. THE PROBLEM IS THAT IS PART CONSISTENTLY FAILS EVEN AFTER BEING REPLACED. WHEN DRIVING THE TRANSMISSION BEGINS TO SKIP AND SLOWS ALL THE WAY DOWN. IT CAN CAUSE A CRASH AND INJURE PEOPLE. I HAVE HAD THIS PART REPLACED 3 TIMES WITHIN A 1 1/2 YEAR PERIOD AND THE COST IS NOT CHEAP EVERYTIME IT COST $656.00. THERE NEEDS TO BE A RECALL ON TRANSMISSIONS FOR JEEPS FROM 2000-2002, BECAUSE I AM NOT THE ONLY ONE BEING EFFECTED BY THIS MISHAP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181359February 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* - THE CONTACT CALLED REGARDING 2002 CHRYSLER GRAND CHEROKEE. THE HEATER FAILED IN THE VEHICLE. THE CHRYSLER DEALER HAS DIAGNOSED THE PROBLEM AS THE MID-CASE BLEND DOOR UNIT NEEDING TO BE REPLACED. THE FAILURE MILEAGE WAS 59,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180965January 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
STARTED THE CAR AND ONE DAY THE HEATER JUST STARTED BLOWING COLD AIR. NEVER MADE ANY NOISE OR ANYTHING BUT SLOWLY THE PASSENGER SIDE STOPPED BLOWING HOT AIR THEN THE DRIVER SIDE AND EVEN THE WINDSHILED. NO REPAIR HAS BEEN MADE BECUASE OF THE COST RANGING FROM 1,000 TO 1,500 DOLLARS. NEW PARTS NEED TO BE MADE FREE OF THIS DEFECT AND MANUFACTURER SHOULD COVER THE COST OF REPAIR TO EVERY OWNER IN WHICH IT OCCURS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180992January 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE HEAT IN MY 2002 JEEP GRAND CHEROKEE LIMITED (72,500 MILES) STOPPED DISTRIBUTING HEAT. FIRST THE HEAT STOPPED ON THE PASSENGER SIDE, THEN A FEW WEEKS LATER, THE HEAT FAILED EVERYWHERE. I HAD TO GET THE BLENDER DOORS, ACTUATOR, HEATER CORE AND EVAPORATOR REPLACED. THE COST OF THE REPAIR AT A JEEP DEALERSHIP COST NEARLY $1,500. I'VE HEARD THIS IS A COMMON PROBLEM ON THIS MODEL JEEP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181016January 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VEHICLES FAILS TO DEFROST ON THE PASSENGER SIDE WINDSHIELD AND DOOR WIDOW DUE TO IT BLOWING COLD AIR ONLY. DEALER REPORTS THAT THIS IS EXTREMELY COMMON AND IS A MANUFACTURING DEFECT THAT THE MANUFACTURER WILL NOT FIX. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181022January 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
ON NOV. 29, 2006, PURCHASED USED 2002 JEEP GRAND CHEROKEE LTD. WITH 49,723 MILES FROM CHRYSLER DEALER. ON DEC. 2, 2006, TRIED TO USE PASSENGER HEATING AND COOLING. COULD GET ONLY COLD AIR. WINDOWS WOULD FOG AND BE UNABLE TO CLEAR CAUSING VISIBILITY AND SAFETY PROBLEM IN ADDITION TO HEATING ISSUE. TOOK BACK TO DEALER WHO REFUSED TO WARRANTY PROBLEM AND QUOTED $1047 TO REPLACE "BLEND DOOR." TOOK TO SECOND CHRYSLER MECHANIC SHOP FOR SECOND OPINION WHO SAID IT WAS NOT BLEND DOOR BUT COULD NOT DIAGNOSE CAUSE OF PROBLEM. CHECK INTERNET FOR SIMILAR PROBLEMS AND POSTED ISSUE ON FORUM AND RESULTED IN FOLLOWING THREAD: HTTP://WWW.TOPIX.NET/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TSERAT48371ICOB68. THIS FORUM HAS 48 POSTING AS OF THIS DATE WITH SAME OR SIMILAR PROBLEM WITH JEEP GRAND CHEROKEE CARS AND WITH CHRYSLER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181064January 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2002 JEEP GRAND CHEROKEE CLIMATE CONTROL BLEND DOOR FAILED. THIS CAUSES OUTSIDE AIR TO BLOW FROM THE PASSENGER SIDE OF DASH EVEN WHEN HEAT SETTING IS TURNED TO MAXIMUM TEMPERATURE. DEFROSTING WINDSHIELD UNDER WINTER ICING CONDITIONS VERY DIFFICULT. DEALER WANTED $500 - $1500 FOR REPAIR, DEPENDING ON AMOUNT OF LABOR REQUIRED REMOVAL OF DASH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180950January 28, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
1) RAPID FOGGING OF FRONT WINDSHEILD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHEILD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. DEALER SAID NO RECALL DUE TO NO SAFETY CONCERN. ISN'T A WINDOW THAT CAN'T BE DEFROSTED A SAFTY CONCERN? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180882January 27, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
VENTILATION SYSTEM DOES NOT PROPERLY WORK. 1/2 OF SYSTEM BLOWS COLD AIR WHEN HEAT IS REQUESTED OF SYSTEM. KNOWN AND WIDESPREAD ISSUE ON VEHICLE LISTED. CREATES SAFETY ISSUE AS DEFROSTER DOES NOT COMPLETELY AND SAFELY REMOVE FROST/FOG FROM WINDSHIELD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180891January 27, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED WITH 51,474 MILES. I PURCHASED THIS AS A USED CAR ON NOV 30, 2006 FROM A REPUTABLE (?) DEALER. TO MY MISTAKE, WE DID NOT CHECK OUT THE HEAT. WE DO LIVE IN SOUTH WEST FLA. UPON NEEDING HEAT TO TAKE THE DEW OFF MY WINDSHIELD I FOUND I HAVE NONE. MY WINDSHIELD AND SIDE WINDOWS DO NOT CLEAR ON MORNINGS THAT HEAT WOULD HELP IN THAT SITUATION. IT IS EXTREMELY DANGEROUS AS YOU WOULD EXPECT. NO HEAT COMES FROM ANYWHERE. THE DEALER CHECKED IT OUT AND SAID IT WAS A "BLEND AIR DOOR" PROBLEM AND WOULD NOT BE COVERED UNDER A USED AUTO PURCHASE SINCE WE DECLINED THE EXTENDED WARRANTY. (WE TOOK IT BACK ON DEC. 12,2006 TO BE CHECKED OUT AT DEALER) THE DEALER SAID IT WAS A "COMMON PROBLEM THAT COSTS A LOT OF MONEY,USUALLY OVER $1000 TO REPLACE. I THEN ASKED MY OWN MECHANIC HIS OPINION AND HE SAID HE WILL NOT TOUCH THE REPAIR BECAUSE OF THE TIME, LABOR, AND MONEY INVOLVED IN DOING THIS WHEN HE THINKS IT IS A DEALER ISSUE. IF YOU DO AN INTERNET SEARCH FOR BLEND AIR DOOR PROBLEMS YOU WILL FIND THIS A COMMON PROBLEM FOR 2000-2004 JEEPS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180703January 25, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE PASSENGER SIDE VENTS BLOW COLD. DRIVER SIDE VENTS WORK FINE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179528January 23, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED WITH 51,400 MILES ON IT. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD, (2) FOGGING OF FRONT PASSENGER WINDOWS, (3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY, (1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASH VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A HIGH COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO SERVICE DEPARTMENT AT JEEP AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITED'S WITH DUEL ZONE VENTILATION SYSTEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179371January 22, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
MY BLEND DOORS ARE BROKEN. I RECEIVE NO HEAT FROM THE DRIVERS SIDE. I HAVE SEARCHED EVERY JEEP FORUM I CAN FIND AND HAVE FOUND THIS TO BE A VERY COMMON ISSUE, NOT DUE TO USAGE BUT POOR PLANNING ON THE MANUFACTURERS PART BY USING POOR CONSTRUCTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179374January 22, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
ON MY 2002 JEEP GRAND CHEROKEE LIMITED WITH ONLY 55,000 MILES, THE DEFROST / HEATER DOES NOT WORK PROPERLY. FROM MY LIMITED RESEARCH, IT APPEARS THE BLEND DOOR FOR THE DUAL CLIMATE CONTROL IS AN ISSUE FOR MANY JEEP OWNERS. NOTE: DOES TSB 2041004 APPLY TO THIS ISSUE? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179190January 19, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE A 2002 JEEP GRAND CHEROKEE AND THE REAR DOORS WILL NOT OPEN WHEN UNLOCKED. BOTH DOORS WILL NOT OPEN FROM THE OUTSIDE OR THE INSIDE. I BELIEVE THAT IT IS AN EXTREME SAFETY HAZARD AND AN INCONVENIENCE TO NOT BE ABLE TO HAVE PASSENGERS IN THE BACK SEAT. I HAVE TO HAVE CHILD PASSENGERS CLIMB OVER THE FRONT SEAT. CHRYSLER REFUSES TO PAY FOR THE DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179201January 19, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
AIR CONDITION BLOWING COLD AIR REGARDLESS OF SETTINGS. LOUD NOISES DURING OPERATION. FAILURE TO DEFROST PROPERLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179204January 19, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
AUTOMATIC CLIMATE CONTROL SYSTEM FAILED, WAS REPLACED AND NOW THE DEFROST IS NOT WORKING AGAIN AFTER BEING REPAIRED PREVIOUSLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179028January 18, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL*- THE CONTACT STATED THAT WHILE DRIVING HIS 2002 JEEP GRANDE CHEROKEE (FAILURE MILEAGE 38500) AT 35 MPH IN THE SNOW AT 18 DEGREES, THE DEFROSTER FAILED TO OPERATE PROPERLY. IT BEGAN TO BLOW COLD AIR AND THEN STOPPED FUNCTIONING . THE WINDOWS STEAMED UP AND VISIBILITY WAS POOR. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND HE WAS NOTIFIED THAT THE BLEND DOORS WERE STICKING, AND NOT OPENING AND CLOSING THE WAY THEY SHOULD BE. THE CONTACT IS CONCERNED ABOUT HAVING AN CRASH DUE TO POOR VISIBILITY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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