Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10668436December 27, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
UNABLE TO GET PARTS AT DEALER. KEY AUTO MART IN MOLINE I HAVE CONTACTED THEM MANY TIMES AND THEY STATE THEY CAN'T GET THE PARTS. I HAVE RECALL NOTICES FOR A FUEL RELAY PUMP AND BRAKE BOOSTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668272December 26, 2014
ENGINE, STEERING
SERPENTINE BELT FAILED CAUSING LOSS OF POWER STEERING. I DID NOT REALIZE WHAT HAD BROKEN UNTIL I LOOKED LATER, BUT I WAS LUCKY THAT I WAS VERY CLOSE TO HOME AS IT COULD HAVE CAUSED MAJOR ENGINE FAILURE SINCE THE BELT ALSO DRIVES THE WATER PUMP AND ALTERNATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668274December 26, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668275December 26, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668285December 26, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668317December 26, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBERS: 14V530000 (ELECTRICAL SYSTEM) AND 14V391000 (ELECTRICAL SYSTEM).THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668326December 26, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL) WAS RECEIVED IN SEPTEMBER OF 2014 AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL) WAS RECEIVED IN NOVEMBER OF 2014. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND IT WAS INFORMED THAT PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS WERE AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. ....UPDATED 01/12/15*BF THE CONSUMER STATED THE PROBLEM WAS RECTIFIED. 01/15/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668341December 26, 2014
SERVICE BRAKES
WE RECEIVED A RECALL FOR THE BRAKE BOOSTER. SO WE MADE AN APPOINTMENT IN JULY AND TOOK IT IN TO FERRARIO CAR SALES IN WYSOX PA. THEY TOLD US THEY WOULD CALL US IN A MONTH OR TWO TO GET IT FIXED. IN EARLY OCTOBER, I PERSONALLY WENT TO FERRARIO AND ASKED ABOUT THE RECALL. THEY TOLD ME THEY WERE STILL WAITING ON PARTS,INDEFINITELY. I ALSO ASKED THEM ABOUT THE SUN VISOR RECALL AND WAS TOLD THEY NEEDED TO SEE IT BUT IT WOULD BE THE SAME RESULT. NOW WE HAVE RECEIVED A RECALL NOTICE ON THE FUEL PUMP RELAY. BUT WHY HAVE THESE RECALLS IF THE DEALERSHIPS WILL NOT FIX YOUR VEHICLES. I HAVE RECEIVED THREE DIFFERENT RECALL NOTICES AND TWO ABOUT THE FUEL PUMP RELAY. I HAVE TRIED TO HAVE THE RECALLED PARTS FIXED ON MY VEHICLE AND HAVE YET TO BE SUCCESSFUL IN GETTING THE DEALERSHIP TO REPAIR A SINGLE RECALLED ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668352December 26, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V530000 (ELECTRICAL SYSTEM).THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR MONTHS IN ORDER TO PERFORM THE RECALL REMEDY. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668216December 25, 2014
SERVICE BRAKES
WE RECEIVED THREE RECALL NOTICES P14, P36, P54 IN OCTOBER. THE LOCAL DEALER TOLD US ON NOVEMBER 1 THAT WE WOULD BE CALLED WITHIN 6 WEEKS WHEN THE PARTS HAD ARRIVED. NEVER RECEIVING A CALL, I CALLED ON DECEMBER 19 AND WAS TOLD THAT WE WERE #42 ON A WAIT LIST TO BE CALLED WHEN THE DEALER HAD TIME TO SERVICE THE CAR,PERHAPS AS LATE AS APRIL. THIS DOES NOT SEEM THE "REASONABLE TIME" MENTIONED ON THE RECALL NOTICE. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668173December 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667873December 23, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000:(SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667911December 23, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V530000 (ELECTRICAL SYSTEM), AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667821December 22, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
REPAIR OF BLOWN FRONT RUNNING LIGHT REVELED DEFECTIVE ELECTRICAL SOCKET THAT WAS OVERHEATING AND CREATES A SAFETY FIRE HAZARD. BULB SOCKET BADLY BURNED AND NEEDS REPLACEMENT DUE TO FAULTY PART. THIS IS A 2011 JEEP GRAND CHEROKEE 4X4 OVERLAND WITH ONLY 36,000 MILES. REPAIR MECHANIC DESCRIBED ELECTRICAL SOCKET AS A LEVEL 1 SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667462December 20, 2014
FUEL/PROPULSION SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
ABOUT 6 MONTHS AGO, MY ENGINED BEGAN STALLING WHILE DRIVING WITHOUT ANY WARNING. FINALLY MY CAR WOULD NOT START UP AND REQUIRED TOWING. THROUGHOUT THIS TIME, ABNORMAL NOISES COULD BE HEARD FROM THE STARTER. THE DEALER TRIED TO REPAIR IT BY REPLACING THE CHRYSLER JEEP TAFN KIT AND CHARGED ME $1,361 FOR THE SERVICE. BUT THE CAR WAS STILL NOT REPAIRED AND WORKING PROPERLY SINCE IT CONTINUED STALLING WHILE DRIVING PARTICULARLY ON THE HIGHWAY, NOT ACCELERATING, SHOWING THE ELECTRONIC STABILIZER LIGHT GOING ON ALONG WITH NO POWER, AND EMITTING SCREECHING NOISES WHEN TURNED ON. AGAIN I TOOK THE CAR TO THE SAME DEALER AND THE MECHANIC CLAIMED THAT IT "MIGHT BE CAM SENSOR" AND CHARGED ME AGAIN ($324) FOR A REPAIR SERVICE THAT HAD NO IMPACT EXCEPT TO MAKE THE SITUATION WORSE. SO THE CAR IS STILL NOT REPAIRED OR FUNCTIONING AND CONTINUES TO EXHIBIT THE SAME PROBLEMS DESCRIBE ABOVE. IN NOVEMBER OF THIS YEAR, I RECEIVED A RECALL (P54) NOTICE FROM CHRYSLER ABOUT A FUEL PUMP RELAY PROBLEM THAT DESCRIBED THE PROBLEMS I HAVE BEEN HAVING WITH MY CAR WHICH LED ME TO BELIEVE THAT THE DEALERSHIP COULD MAKE THE NECESSARY REPAIRS; BUT YOU CAN SEE, THIS DID NOT HAPPEN. IN ITS RECALL MESSAGE, CHRYSLER RECOMMENDED THAT I CONTACT YOU IF MY DEALER HAS FAILED OR HAS BEEN UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE. MY COMPLAINT IS TWO FOLD: THE DEFECT HAS NOT BEEN REMEDIED AND THE DEALER KEEPS CHARGING ME FOR EACH SERVICE REPAIR VISIT. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667281December 19, 2014
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE EXTERIOR HEATED POWER MIRROR FAILED. AS A RESULT, THE CONTACT'S VISIBILITY WAS IMPAIRED WHEN DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667059December 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664805December 17, 2014
FUEL SYSTEM, GASOLINE
RECALL FUEL PUMP RELAY P54 NOTICE 11/6/14 PROBLEM VEHICLE MAY STALL OR CAUSE CRASH WITHOUT WARNING CONTACTED DEALER AND CHRYSLER 4 OCCASIONS. THEY SAY THEY ARE WORKING ON A SOLUTION WITH NO DUE DATE AND NO RECOURSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664205December 15, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE DOESN'T WANT TO START. TRIES TO TURN OVER BUT WON'T. HAD HAPPENED VERY INTERMITTENTLY FOR PAST COUPLE OF YEARS. OVER PAST MONTH HAS HAPPENED ALMOST EVERY TIME I TRY TO START THE CAR. USED TO ONLY DO IT ONCE AND THEN IT WOULD START ON THE SECOND ATTEMPT BUT IS NOW DOING THE "TRY BUT WON'T START" THING 6 AND 7 TIMES IN A ROW BEFORE IT WILL FINALLY TURN OVER. NOW SMELLING RAW FUEL AFTER IT STARTS DUE TO IT TRYING SO MANY TIMES TO CRANK. CALLED DEALERSHIP AND GOT THE SAME EXCUSE AS MANY PEOPLE WHO HAVE COMPLAINTS LISTED HERE..."WE DON'T HAVE THE PARTS YET." I DON'T UNDERSTAND HOW THEY DON'T HAVE THE PARTS 2 MONTHS AFTER THE RECALL ON SOMETHING LIKE THIS. IN ADDITION TO THE POTENTIAL SAFETY ISSUES IF IT BEGINS STALLING IN TRAFFIC LIKE OTHERS ARE REPORTING, IT'S COMPLETELY TRASHING MY STARTER/BATTERY/ETC AS IT SITS THERE AND TRIES TO CRANK MULTIPLE TIMES. I HAVE ZERO CONFIDENCE IN MY LOCAL DEALERSHIP AS I HAVE HAD TONS OF RUN INS WITH THEM OVER WARRANTY WORK DUE TO MULTIPLE PROBLEMS MY JEEP HAS HAD. THIS IS RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664323December 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE DECREASED IN SPEED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER, WHO INSTALLED A NEW FUEL INJECTOR KIT AND TIMING BELT BUT THE FAILURE RECURRED. IN ADDITION, THE CONTACT NOTICED THAT THERE WAS SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE VEHICLE WAS TOWED BACK TO THE DEALER, WHO DIAGNOSED THAT THE TIMING BELT SHREDDED AND A STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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