Jeep Grand Cherokee Complaints (2020)

241 consumer complaints on file.

#11660840May 14, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds, there was a misfire coming from the engine while accelerating, decelerating, idling, and while parked. The check engine warning light was intermittently illuminated. The vehicle was taken to the dealer, who diagnosed that the right-side intake camshaft on all 6 lobes had ground away and needed to be replaced. Additionally, metal was found in the rod bearings in the engine. The vehicle was repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660914May 14, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
The contact owned a 2020 Jeep Grand Cherokee. The contact stated the vehicle had been driven for three hours and parked. Moments later, the vehicle was restarted and while driving approximately 35 MPH, the vehicle suddenly experienced unintended acceleration. While pressing the brake pedal, the vehicle did not stop and continued to accelerate forward, and the speed increased. While attempting to avoid driving into a river, the contact made a left turn and crashed into a tree. After crashing into the tree, the vehicle continued to accelerate forward and began to increase speed. The contact shifted the transmission shifter to the park position, and the vehicle was stopped. During the incident, no injuries were reported, a police report was taken the next morning, and the vehicle was towed to a nearby towing facility. The vehicle was later examined by an independent mechanic who diagnosed that the failure was caused by a computer malfunction. No further information was available. The manufacturer and local dealer were notified of the failure. The vehicle was destroyed. The failure mileage was 64,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11660367May 12, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while starting the vehicle, the vehicle vibrated abnormally, and the contact noticed white smoke coming from the exhaust. There was no warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that there was coolant intrusion leaking into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660300May 11, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Took to dodge dealer and they told me they have been have problems with traction control, 4x4 problems, misfiring cylinders . They spent 5 days trying to figure it out and told me it was a process of elimination . Replace rear diff motor and that didn't work, replaced TCCM, that didn't work, replaced both batteries , that didn't work, new spark plugs, that didn't work, replaced coils on the side where #1 cylinder miss fire, that didn't work. I've spent approximately $6,000 and still have same problem. I do not have unlimited funds. What should I do next?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659897May 9, 2025
POWER TRAIN, STRUCTURE:BODY
Issue #1: The vehicle exhibits substantial cabin vibration, particularly affecting the steering wheel. This necessitates maintaining a firm grip on the wheel when operating at speeds of 30 mph and above. The vibration intensity escalates in direct proportion to the vehicle's velocity. It has been reported that this vehicle model has documented issues with rear drive shaft bushing failure, which may contribute to excessive play and vibration. Issue #2: The interior door trim applique has delaminated and broken. This issue has been previously reported in Service Bulletin 23-001-19 REV.B, Group: 23-Body, dated 8/10/2019, for a different Jeep model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659898May 9, 2025
STRUCTURE:BODY
The interior door trim applique has delaminated and broken. This issue has been previously reported in Service Bulletin 23-001-19 REV.B, Group: 23-Body, dated 8/10/2019, for a different Jeep model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659595May 7, 2025
SEAT BELTS
I have owned 2 Jeep Grand Cherokees before this 2020 model and never had issues with seatbelts. After just five years, the driver's side seatbelt is not retracting and the passenger side is starting to do the same. I asked Jeep for assistance and I was told this was something I will have to pay for out of pocket. I have seen that many others have complained of the same issue online. I went to a dealer and the seatbelt part is on backorder for almost two weeks. Just ONE seatbelt will cost me almost $600 out of pocket. Jeep is surely playing with fire with this issue. I can't imagine what they will have to deal with if someone is injured due to the seatbelts not working properly, after just 5 years of buying a new car. Shame on them. I wanted to report this because this is a huge issue for me as someone who drives almost an hour to and from the office twice a week at least. Thank you for any assistance or guidance you can give. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657437April 29, 2025
POWER TRAIN
While traveling Vehicle intermittent hard shifts, or no shifts, goes into neutral unexcitingly, sometimes no reverse. SES light on. 77,278 miles Dealer advised stored code - TCM P0733-00 Gear 3 Shift Incorrect Ratio. Dealer also advised vehicle needs Transmission replaced, Repair estimate $5970.28 Previous issues include ABS system repair and engine coil pack issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657231April 28, 2025
ENGINE
While I was attempting to pass a vehicle on a two-lane highway, my engine started misfiring and I lost engine power and it almost caused a head-on accident. The engine had to be replaced because the camshaft was worn on bank 1 and after doing some research there seems to be a lot of issues with this engine and the rocker arms which wears the camshaft down. There was a lot of metal in my engine which caused them to have to replace it. I researched recalls and there is nothing but after speaking with the dealership they confirmed that there is a known issue with this engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656239April 23, 2025
EXTERIOR LIGHTING
Had to replace headlight then it went back out shortly after. The following week the other side went out. I looked it up and it showed that there were recalls for this problem. But am being told there is no recall on my vehicle for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656348April 23, 2025
UNKNOWN OR OTHER
I am writing to bring to your attention a matter of significant concern regarding my recent visit to your service center on April 22, 2025, for a scheduled appointment to replace the driver's side rim and two front tires. Upon post-service inspection of my vehicle, I observed that the newly installed front tires were Bridgestone, rather than Ironman, which are consistent with the original rear tires. It appears that the service department took the liberty of replacing the front tires with more expensive Bridgestone models without prior consultation or my explicit approval. After addressing this issue with the service manager, the initial compensation offered was limited to a few complimentary oil changes and tire rotations. Subsequently, the manager contacted me with an offer of one new Bridgestone tire for the rear, contingent upon my purchase of the other tire. I declined this offer, having recently invested approximately $4,000 in various services and brake work. In a third communication, the manager proposed to provide new front tires to match the existing rear tires. These fluctuating offers have left me perplexed and frustrated, as I lack both the financial resources and time to engage in such negotiations. I regret to inform you that I find this resolution unsatisfactory, given the unexpected change in tire brand and the associated increase in cost. This situation has caused considerable inconvenience and warrants a more appropriate resolution. Service date 4/22/25 R/O [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656358April 23, 2025
UNKNOWN OR OTHER
The interior wood trim on the driver's side door pealed away and broke. There are other recalls related to the same door trim that is pealing away like X77.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656082April 22, 2025
POWER TRAIN
Transmission needs fully replaced, certified technician said the see this all the time in these Jeeps. Dealership said they had to replace one at 56k miles, this car has 85k miles, well taken care of. Research shows this is a very common issue. Jeep needs to cover these transmissions and recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655678April 20, 2025
STEERING
Power steering icon on dash unable to drive vehicle No Power Steering
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654379April 13, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
At 100,000 miles , traction control light and 4wd service light came on. Dealer said rear diff motor replacement needed, and the TCCM . I replaced and problem still persists . Now red triangle come on dash and says pull to safety motor will turn off. Turning wheel it hesitates like it's not engaging correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653317April 7, 2025
POWER TRAIN
Transmission system failed causing slipping when going into 3rd gear. Dealership inspected it and is telling me the output shaft has to be replaced. The check engine light came on when it started slipping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652028April 1, 2025
POWER TRAIN, ELECTRICAL SYSTEM
UNKNOWN. Electronic Stability Control service light activated intermittently for a couple days along with the 4WD service light. After 2-3 days, the ESC light remained lit. Twice when starting the vehicle, the 4WD low was activated without manually shifting gears, in which changed to normal within a minute later. Intermittently, when the vehicle braked to a stop and switched gears to reverse, the vehicle shuttered before continuing in reverse. Another incident while driving and coming to a stop at a traffic light, upon coming to a stop, the vehicle seemed to almost stall but reengage. The vehicle is at approximately 41,500 miles as of 4/1/2025. The vehicle was taken to a Dodge dealership in which report the transfer case needed repair. With under 50,000 miles and utilizing the 4WD only approximately 4 times within the 5 years of ownership with no issue, the transfer case may be faulty or a software update needs to be performed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651279March 28, 2025
FUEL/PROPULSION SYSTEM
Water pump continues to have leak. I have replaced the water pump 3 times in the past year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651353March 28, 2025
AIR BAGS, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the air bag and seat belt failure warning lights were illuminated. After filling the fuel tank and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, who diagnosed that the battery and fuse box water pump had failed and were replaced. The failure persisted. The dealer inspected the vehicle again and then diagnosed that the Occupant Restraint Control module had failed and caused the air bag to deploy inadvertently, failed to deploy, and needed to be replaced. The contact became aware of NHTSA Campaign Number: 15V046000 (Air Bags); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer confirmed the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648912March 18, 2025
ELECTRICAL SYSTEM
This is a known problem with Jeep. Service Shifter error message. I have had this repaired 3x and no one can seem to fix it. The car only has 50k miles on it. There are tons of message board stating that Jeep has a serious issue with their shifter module. Please get Jeep to do something about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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