Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11480448August 21, 2022
AIR BAGS, SEATS, UNKNOWN OR OTHER
My driver's-side headrest/"airbag" deployed without a collision. I was wiping down my drivers seat after getting the seat dirty and when I wiped over the headrest it popped against my hand and I heard a tinkling noise of something bouncing around inside my vehicle. Further inspection showed that my headrest had popped out like it had deployed in a crash, etc. I was parked in my driveway and was not pushing hard on the headrest. I looked inside the headrest, and also googled this incident, and there are plastic clips inside the headrest that hold it in place. Those plastic clips wore out and broke off, causing the headrest restraint to deploy. I googled this situation and discovered that other people experienced this same thing as well - I got lucky because I wasn't driving when it happened!! But also, after further research, I found out that this is a thing that is happening and nobody is doing a recall about it. It will cost $600+ to get a new headrest inserted BUT there's no guarantee that my next one won't do the same exact thing! I haven't spent the money to get it fixed yet, because of that, but I have to have my seat and lumbar support adjusted ridiculously so that I can ride comfortably without my neck sticking out like a turtle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477568August 4, 2022
ENGINE
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle started to shake with an abnormal knocking sound coming from the driver’s and passenger’s side of the vehicle. There was no warning light illuminated. The vehicle was towed to an independent mechanic but was not yet diagnosed. The dealer was not made aware of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 187,546.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477658August 4, 2022
ENGINE
During repair of thermostat, I was told my oil filter housing was cracked and leaking oil. The mechanic said this was a common problem with the V6 engine in Jeeps because the housing is made of plastic and sits on top of the engine where heat breaks down the plastic. Upon searching the web I found numerous instances of this complaint on various websites. I don't have oil dripping on the ground , but I worry where the oil is running to for instance a hot exhaust pipe. This repair is quite extensive from what I've read and at one point there was an issue getting the replacement part because of the number of failures of this housing. I'm guessing this was a cost cutting effort by Chrysler that's going to cost consumers in the end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477379August 3, 2022
ELECTRICAL SYSTEM
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle was taken to the dealer for recall repair under NHTSA Campaign Number: 19V813000 (Electrical System). However, three days after the recall repair had been completed, the check engine warning light illuminated while driving. The vehicle was taken back to the dealer where it was diagnosed that the Totally Integrated Power Module (TIPM) had failed. The contact stated that he had not experienced any failures with the vehicle prior to the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473618July 12, 2022
VEHICLE SPEED CONTROL
While driving my check engine light came on and then the electronic stability control light came on to show the system was off. I tried to accelerate but the car would not go any faster. I let off and moved to the right lane then pressed the gas again. It struggled to go but eventually did resume speed. This problem is intermittent because after I stopped for fuel, the light went away. After a few hours of driving, it came back on. Park the car and it sat overnight. Next morning started up and light was off. Took in for service and cannot get a code for repairs. Suggestion was continue driving in hopes the light will come back on. Could this be camshaft position sensors?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467089June 2, 2022
SEATS
The driver's seat active head restraint spontaneously deployed. There was no collision of any kind. This occurred while vehicle was stopped at a traffic light. The driver (who is not the individual filing this report) suffered a sore neck as a result. At time of deployment, the driver's head was inclined forward and tilted down. Otherwise the injury might have been much worse. This incident could have been exceptionally dangerous if the deployment happened while vehicle was moving. As of today (June 2, 2022), the vehicle has not been inspected by dealership. The first available appointment for repair is June 8, 2022. No warning or other indication given prior to spontaneous deployment. The part is available for inspection by NHTSA, at least until it is taken to dealership. I have uploaded pictures of part.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11466889June 1, 2022
UNKNOWN OR OTHER
My vehicle has been recalled based on the incident on file since 2019 but every time I go to Jeep dealership Wilmington Delaware they always say there are no part for the recall. We are now in 2022 and I’m still driving the car with this dangerous recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466928June 1, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The few sensor is no longer functional jeep no longer stops in its own sensor states its dirty. Dashboard is warped leather bubbled off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465679May 23, 2022
ELECTRICAL SYSTEM
BATTERY UNDER PASSENGER SEAT SHORT CIRCUITED WHICH SHORTED OUT ALTERNATOR WHICH BURN UP CAR COMPUTER SHORT CAUSED SMOKE TO FILL UP CAR AND ENGINE COMPARTMENT INDEPENDENT LOCAL DEALER REPLACED ALL PARTS NO WARNING WAS INDICATED VEHICLE JUST STOPPED IN MIDDLE OF ROAD BEGAN SMOKING IN ENGINE COMPARTMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465467May 20, 2022
ELECTRICAL SYSTEM
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 30-35 MPH and coming to a stop, the brake pedal was depressed and the vehicle stalled. There was no warning light illuminated. The contact shifted the vehicle to park and restarted the vehicle. The contact later received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to the dealer in 2020 and the dealer completed an interim repair however, the dealer forwarded a recall repair report to the manufacturer even though the final recall repair was not completed on the vehicle. The contact stated that the failure persisted. The manufacturer was notified of the failure and informed the contact that only an interim repair was completed on the vehicle as the final repair part had not become available until 2021. The manufacturer provided no assistance as the recall repair was marked as completed. The vehicle was taken back to the dealer however, the dealer declined to complete the final recall repair on the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465224May 18, 2022
UNKNOWN OR OTHER
A letter was sent during Covid lockdown that my Jeep may have an issue with the dash and wrinkling of material. I called when I felt safe to come in and Southpoint Dealership in Tulsa, OK told me that it was only offered for a short period of time and that this could no longer be addressed. It is distracting to have the bunching of leather in my view while driving. Apparently other vehicles are having similar issues. Why was this only allowed to be addressed during Covid Lockdown? I did take it to the dealership, and they took images of the material bunching on the dash. Nothing was done for it. Currently my car is at Southpoint (last two weeks for one recall). I can take images when I get it back if you would like.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460014April 7, 2022
UNKNOWN OR OTHER, ENGINE
THERE IS A BIG HOLE ON TOP OF THE BACK WHEEL PASSENGER SIDE, LIKE YOU CAN SEE INSIDE MY CAR, ONE OF YOUR WORKER CRUSHED INTO MY CAR WHILE IT WAS PARKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455610March 7, 2022
ELECTRICAL SYSTEM
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the Electronic Throttle warning light illuminated and the vehicle experience loss of motive power and decelerated. There was an abnormal sound coming from the vehicle. The contact pulled over, turned off, and restarted the vehicle. The vehicle was taken to the dealer and diagnosed with electrical failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V813000 (Electrical System) however, the VIN was not included. The approximate failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451739February 13, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Yes the Jeep developed a stall while going down the highway then would crank and run for 3 or seconds and die again and that’s all it would do. Check engine light comes on as well as the lighting bolt on dash. I believe the fuel pump is part of the problem seeing how at a qt tank of gas it will die and only run when more gas is added but also the body control module cause it keeps throwing diff codes after I fix the issues. As well as the way it cranks n dies like security issue. This is very common for jeeps everywhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450940February 8, 2022
ELECTRICAL SYSTEM
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted several times and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449704February 1, 2022
ELECTRICAL SYSTEM
Two years ago I replaced my thermostat as my car was overheating on the highway, not a big deal as it was just shy of 10 years old. Now two years later I am having the same issues, I brought it in, as it is doing the same thing and it again is the thermostat. It is not a faulty thermostat so, it is something that is obviously making the thermostat fail in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448207January 20, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) and 17V572000 (Service Brakes, Service Brakes, Hydraulic) however, the parts to do the recall repairs were unavailable. The contact called the local dealer and it was confirmed that parts were not available. The contact was placed on the waiting list. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444208December 17, 2021
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
The vehicle (2013 GC Trailhawk ) engine stalls while driving. The electrical remains on but engine oil error comes on and I can feel there is missing as if engine is not getting enough fuel, there is no power when you accelerate and the engine stalls. My safety is put in risk because this happens while driving on the highway and normal streets. I have taken it to my Jeep dealer (John Hughes, Perth, Australia ) and they too claimed to have never heard of this issue. Fuel pump relay was already repalced some time back. The issue continues and they claim they cannot figure out the problem. The engine will re-start after about 10 minutes powered off and drives fine until the next time it stalls, which has become more frequent. There is no warning when the engine will stall, it just stops running. This problem has been going on now for over six months for me with the stalling becoming more frequent.- Perth, WA, Austalia This has happened 5 times now in the last 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442109November 30, 2021
ELECTRICAL SYSTEM
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the vehicle stalled intermittently. The vehicle was taken to the dealer, but the dealer could not duplicate the failure. The dealer informed the contact that the fuel pump relay for the recall repair was not available. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that parts were available for the recall repair. The failure mileage was approximately 198,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441035November 19, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact's wife owns a 2013 Jeep Grand Cherokee. The contact stated that initially the passenger’s side headlight would intermittently flash on and off while in operation without warning. The contact then stated that both headlights would intermittently fail to illuminate while driving at various speeds without warning. The headlights would eventually return after a few seconds of non-operation. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee