Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10916404October 17, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915026October 10, 2016
ELECTRICAL SYSTEM
WIRES GET HOT THAT LEAD TO THE HEATER/AC FAN. THE INSULATION OF WIRE AND CONNECTOR MELTS. THIS CAUSES THE HEATER TO GO OFF AND BACK ON INTERMITTENTLY AND FREQUENTLY UNLESS YOU WIGGLE THE WIRES. WIGGLING THE CONNECTOR WILL HELP FOR SHORT PERIODS OF TIME. THIS OCCURS WHEN THE CAR IS RUNNING(DOES NOT HAVE TO BE MOVING) AND THE BLOWER IS ON. I HAVE TRIED TO PRESS IN THE CONNECTOR OR WIGGLE THE CONNECTOR WHILE DRIVING AND THIS IS A DISTRACTION. THIS HAS HAPPENED CONSISTENTLY BEGINNING ABOUT A MONTH AFTER I BOUGHT THE CAR. THE LOCATION OF THE CONNECTOR IS UNDER THE GLOVE BOX AREA. THERE ARE MANY INSTANCES ON THE INTERNET THAT DISCUSS THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913575October 4, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
SEE ATTACHED DIAGRAM. I WAS DRIVER OF CAR STOPPED AT RED LIGHT . JEEP GRAND CHEROKEE (VIN # [XXX]) ENGINE REVVED AT HIGH THROTTLE, WHILE BTSI IN PARK. THE DRIVER MAY BE HARD OF HEARING, MAY HAVE BEEN DISTRACTED TO HEAR THE NOISE OR KNOW COMES FROM HER CAR, MAY HAVE HAD WINDOWS SHUT AND BEEN INSULATED FROM THE SOUND, BUT SHE CHANGED GEAR FROM PARK TO DRIVE AS THE TIRES WERE SPINNING AS OBSERVED BY WITNESSES WHO SAW OR HEARD THOSE TIRES SPINNING WHILE THE CAR WAS IN STATIONARY POSITION. JEEP SPEED FORWARD ABOUT 70 FEET TO REAR-IMPACT MY CAR AND CRUSH THE REAR OF CAR INWARD. IT DISTORTED FRAME FROM REAR TO FRONT OR CAR, AND REAR IMPACT CAUSED DAMAGE TO FRONT OF CAR. PRIOR TO IMPACT, MY FOOT DEPRESSED HARD ON BRAKE BECAUSE I BRACED OR STIFFENED HARD FOR IMPACT, WHEN I HEARD THE SQUEAL OF TIRES OF STATIONARY CAR NEARBY, AND PEOPLE LEAVING A CARNIVAL WERE NEARBY. AFTER JEEP CRUSHED MY CAR INWARD, IT ACCELERATED AGAIN AGAINST MY CAR AND MY EFFORTS KEEP THE BRAKE PEDAL DOWN, AND IT PROPELLED MY CAR FORWARD, AND THEN CONTINUED ON ITS PATH OF DESTRUCTION. IT WRECKED MY CAR, ITSELF, ANOTHER CAR, AND COLLIDED WITH A ANOTHER TWO CARS, IT HIT PEDESTRIANS, CAUSED FATALITY, CAUSED INJURIES, KNOCKED DOWN PARKING METERS, SKIDDED DOZENS OF FEET, BROKE OFF ITS FRONT TIRES IN CHUNKS, SKIDDED ITS METAL RIM BECAUSE THAT WAS ALL THAT WAS LEFT OF THE TIRE, SKIDDED PIECES OF RUBBER OF TIRE, AND FINALLY GOT STUCK AFTER LAST IMPACT, WHILE ITS ENGINE REVVED AND ITS TIRES SPUN, CAUSING YAW SCRAPING OF TIRES ON SIDEWALK. _POLICE DEPT FOUND THE BTSI DEFECTIVE, AND THE SKID MARKS SHOW THAT THE BRAKES WERE INEFFECTIVE OR INOPERABLE AS JEEP'S ENGINE CONTINUED TO ACCELERATE. JEEP DRIVER RAN FROM IT AFTER IT GOT STUCK BECAUSE SHE THOUGHT IT WOULD EXPLODE. THE WHEELS STOPPED SPINNING WHEN THE MOTOR GOT SHUT. SUDDEN UNCONTROLLED ACCELERATION, INEFFECTIVE BRAKING, DEFECTIVE BTSI ..UPDATED 01/04/17 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
1
#10913747October 4, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION CONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910717September 30, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS SUDDENLY DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910034September 27, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908448September 21, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE CONTINUOUSLY LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904452September 7, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO FUEL THE VEHICLE, FUEL SPEWED OUT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897567August 22, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897239August 19, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE RECEIVED DAMAGE TO THE FRONT END. A POLICE REPORT WAS NOT FILED. THE CONTACT RECEIVED INJURIES TO THE FACE, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 185,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10896024August 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED AFTER THE AIR BAG RECALL REPAIR WAS PERFORMED. THE FAILURE RECURRED, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO REACH OUT TO THE LOCAL DEALER THAT PERFORMED THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895511August 13, 2016
STEERING, SUSPENSION, WHEELS
DEATH WOBBLE IN STEERING SYSTEM AT 40 MPH AND ABOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894046August 8, 2016
TRAILER HITCHES, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A MANUFACTURER RECALL FOR THE TRAILER HITCH, THE DEALER WAS NOTIFIED AND INDICATED THAT THE FRAME AND TRAILER HITCH WOULD NEED TO BE REPLACED BEFORE THEY WOULD PROVIDE THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO SOLUTION FOR LONGER THAN TWO YEARS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892406August 2, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889227July 28, 2016
UNKNOWN OR OTHER
CONTACTED LOCAL JEEP DEALER, EVERY TIME THEY PUT ME OFF SAYING IT IS NOT APART OF THE RECALL AND WILL NOT FIX MY PROBLEM. MAKES TWICE THEY HAVE DONE SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888177July 25, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:TURN SIGNAL
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE TURN SIGNALS OF THE VEHICLE WOULD NOT COME ON WHEN PROMPTED. IN ADDITION, THE ALARM SYSTEM SOUNDED ON NUMEROUS OCCASIONS WHEN THE KEY WAS USED TO OPEN THE DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885018July 15, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL AND FRONT PASSENGER SIDE AIR BAGS ABRUPTLY DEPLOYED WHILE DRIVING 65 MPH. THE VEHICLE WAS TOWED TO THE LOCAL DEALER FOR FURTHER INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOT INJURED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER STATED THAT THE PARTS WERE UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884664July 13, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 225,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10877079June 28, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 174,059. UPDATED 09/23/16*LJ THE CONSUMER STATED THE AIRBAG WENT OUT AFTER CONTACTING THE MANUFACTURER. THE APPOINTMENT WAS CANCELED. UPDATED 10/18/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876780June 27, 2016
AIR BAGS
AIR BAG LIGHTS DOES NOT GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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