Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10197729July 28, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT 13000 MILES THE STEERING WHEEL VIOLENTLY SHAKES WHEN BRAKING AT 30 MPH. DEALER CHECKED AND SAID ALL WAS OK. WHILE EVACUATED FOR KATRINA AN INDPENDENT MECHANIC SAID THE ROTOR WAS WARPED AND DID SOMETHING TO THEM. AT 32000 MILES THE SHAKING BECAME WORSE. CALLED DEALER AND ASKED ABOUT WARRANTY/RECALL AND WAS TOLD NOT APPLICABLE. JUST SPENT $500 TO REPLACE ROTORS IN FRONT. BACK NEEDS WORK ALSO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195164July 2, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER DOES YOUR DASHBOARD HAVE A LOUD CREAKING SOUND COMING FROM ITS UNDERSIDE WHEN YOU TURN ON YOUR VENTILATION? IS THERE CREAKING FROM THE DASH SECONDS AFTER SHUTTING THE ENGINE OFF? ARE THERE STRANGE NUMBERS POPPING-UP ON YOUR CLIMATE CONTROL DISPLAY? DOES COLD AIR BLOW FROM ONE SIDE OF THE DASH EVEN WHEN YOU HAVE THE HEAT TURNED ON? YOUR VENTILATION SYSTEM MAY HAVE FAILED, OR, MAY BE IN THE PROCESS OF FAILING. ALL OF THE ABOVE QUESTIONS HAVE "YES" ANSWERS TO THEM. THIS IS A MAJOR SAFETY HAZARD BECAUSE WITHOUT A VENTILATION SYSTEM WORKING (ESPECIALLY IN THE WINTER), THE DEFROSTER DOES NOT WORK. IN THE EVENT OF COLD WEATHER, THE DRIVER IS NOT ABLE TO DEFROST HIS WINDOW. THIS PROBLEM IS TOO COMMON IN JEEPS FOR THERE NOT TO BE A RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195003June 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
PASSENGER SIDE HEAT QUIT WORKING. THIS IS A DUAL CLIMATE CONTROL VEHICLE. PASSENGER SIDE ONLY BLOWS COLD AIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193356June 14, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
VISIBILITY- HEAT/COOL ERRACTIC OPERATION OF AUTO TEMP CONTROL 2004 GRAND CHEROKEE OVERLAND- IN COLD WEATHER PRODUCES COLD AIR ON ITS OWN- IN WARM WEATHER PRODUCES HOT AIR ON ONE SIDE OF VEHICLE AND COLD AIR ON OTHER SIDE AT IDENTICAL TEMP SETTINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193391June 14, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAD TO REPLACE A WINDOW REGULATOR ON THE 2004 JEEP GRAND CHEEROKEE. THIS WAS THE THIRD TIME, ALL DIFFERENT WINDOWS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193111June 13, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CURRENT MILEAGE WAS 34,081. THE ROTORS WERE REPLACED MAY 1, 2006 DUE TO THE VIBRATION OF THE BRAKES. WHEN APPLYING THE BRAKE THE VEHICLE WOULD VIBRATE, THIS BEGAN ON MAY 1, 2007. THE MECHANIC STATED THAT THE ROTORS NEEDED TO BE REPLACED AGAIN. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192911June 11, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PROBLEMS WITH BRAKING SYSTEM. CAR HAS A PULSATION IN BRAKING SYSTEM. DEALER REPLACES AND/OR CUTS ROTORS AND PROBLEM RE-APPEARS. VEHICLE HAS BEEN TO THE DEALER 10 TIMES IN THE PAST 30 MONTHS FOR THIS EXACT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192642June 7, 2007
TIRES
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ALL FOUR GOODYEAR P225/75R16 TIRES HAVE DEVELOPED A CRACK AROUND THE RIM. THE CRACKS HAVE BEGUN TO GROW LARGER. THE DEALER STATED THAT THE CRACKS ARE NORMAL. THE VEHICLE DOES NOT DRIVE DIFFERENTLY. THE DOT NUMBER WAS UNKNOWN. THE CURRENT MILEAGE IS 21,000 AND FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192569June 6, 2007
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR CONDITIONER LEAVES PUDDLES UNDERNEATH THE VEHICLE. THE DEALER WAS UNABLE TO LOCATE ANY FAILURE. THE AIR CONDITIONER CONTINUES TO LEAK AND THE CHECK ENGINE LIGHT ILLUMINATED. THE DEALER DIAGNOSED THE VEHICLE AS NEEDING A NEW EMISSION LINE. THE CURRENT MILEAGE IS 64,000 AND FAILURE MILEAGE WAS 33,000. UPDATED 02-01-08. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192618June 6, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND DOOR FAILURE. NO HEAT ON DRIVER'S SIDE LIVING IN A VERY COLD CLIMATE. $800-$1500 TO FIX FOR A VEHICLE THAT IS ONLY 3 YEARS OLD. IT SHOULD BE A RECALL BECAUSE OF THE FACT IT IS A COMMON PROBLEM WITH THESE JEEPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191345May 21, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE MAKING A LEFT TURN AT 45 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WOULD NOT STOP WHEN THE BRAKES WERE DEPRESSED. THE CONTACT WAS FINALLY ABLE TO DECELERATE AND TURNED THE VEHICLE OFF. THE FAILURE WAS DUE TO THE THROTTLE CABLE BECOMING STUCK. THE VEHICLE OPERATED NORMALLY ONCE THE THROTTLE CABLE WAS RELEASED. THE VEHICLE WAS DRIVEN TO A REPAIR SHOP WHERE IT IS CURRENTLY BEING DIAGNOSED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 33,010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191383May 21, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM, VISIBILITY
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE IS EXPERIENCING FAILURE WITH HER VEHICLE'S POWER WINDOWS. SHE STATED THAT HER POWER WINDOWS FAIL TO ROLL UP. SHE HAS NOT CONTACTED THE MANUFACTURER OR THE DEALER. THE HEAT SHUT OFF WHILE THE HEAT BUTTON WAS STILL ACTIVATED. AS A RESULT, THE AIR CONDITIONER IS NOT WORKING EITHER. THE DEALER STATED THAT THE CAUSE OF FAILURE WAS THE HEATING SYSTEM AND WOULD COST $2,000 TO BE REPAIRED. THE DEALER ALSO RECOMMENDED THAT SHE NOTIFY NHTSA TO DETERMINE IF THERE WERE ANY RECALLS ON HER VEHICLE. THERE WERE NONE THAT APPLIED TO HER VEHICLE. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 38,830 AND FAILURE MILEAGE WAS 37,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190886May 16, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE HAD MULTIPLE ROTORS REPLACED ON THE JEEP DUE TO WARPING. THIS HAS BEEN GOING ON SINCE I HAVE BOUGHT THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190846May 15, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
2004 JEEP GRAND CHEROKEE OVERLAND: HEAT AND A/C BLOWER ARE IN OPERATIVE. MID CASE AND BLEND DOOR ARE DEFECTIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190369May 10, 2007
SEATS:FRONT ASSEMBLY:POWER ADJUST
2004 JEEP GRAND CHEROKEE LAREDO 4WD 65,000 MILES DRIVERS POWER SEAT BRACKET WHILE STOPPING AT LIGHT - METAL SEAT BRACKET BROKE TILTING ME SIDEWAYS. JEEP DEALER QUOTED $1000 REPAIR - JEEP WILL NOT OFFER ANY WARRANTY. I SEE MANY OTHER CASES OF THIS ON THE INTERNET. THIS WAS A SERIOUS SAFETY CONCERN. I CAN SEND PHOTOS OF THE DEFECTIVE PART AND/OR SHOW YOU THE ISSUE. AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190298May 9, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE 2004 JEEP CHEROKEE WITH 42,000 MILES ON IT HAD WINDOW REGULATORS ON BOTH FRONT DOORS MALFUNCTIONED ON SEPARATE OCCASIONS. ONE REGULATOR WAS COVERED UNDER WARRANTY AND REPLACED BY THE DEALERSHIP. I PAID ANOTHER PARTY TO REPLACE THE OTHER REGULATOR. THIS COULD HAVE RESULTED IN AN UNSAFE SITUATION DUE TO NO CONTROL OVER THE WINDOW UNITS. ON ONE EVENT IT WAS RAINING ,AND ON THE OTHER EVENT, THE CAR WAS PARKED IN A PUBLIC PARKING LOT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189158April 28, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
VISIBILITY:DEFROSTER/DEFOGER HEATING SYSTEM. MY WIFE AND I PURCHASED OUR 2004 JEEP GRAND CHEROKEE IN AUGUST OF 06 WITH 38,000 MILES ON THE ODOMETER. WHILE SHE HAD IT IN FOR A ROUTINE OIL CHANGE SHE TOLD THE TECH ABOUT NOISES IN THE DASH AND HE RESPONDED WITH IT SUPPOSED TO SOUND LIKE THAT. NOW 12,000 MILES LATER THE JEEP HAS NO HEAT AT ALL AND WE NEED TO PAY $1,000 TO FIX SOMETHING THAT IS NOT COVERED UNDER THE EXTENDED WARRANTY. WE PURCHASED THIS VEHICLE WITH THE INTENSION ON KEEPING IT FOR MORE THAN 100,000 MILES. IF WE KEEP THE JEEP THIS LONG IT LOOKS LIKE WE'LL HAVE TO HAVE THIS FIXED AGAIN IF IT BREAKS EVERY 50,000 MILES. I DIDN'T SEE HEAT AS AN OPTION ON THE WINDOW STICKER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189136April 27, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
BLEND DOORS INOPERABLE. RESISTOR ALLOWS TOO MUCH TORQUE FOR THE PLASTIC BLEND DOOR TO HANDLE. (AS FOR THE PROPERTY DAMAGE YES OR NO QUESTION I CHECKED YES BECAUSE MY JEEP IS MY PROPERTY AND IT IS DAMAGED!) ALSO I CAN'T REMEMBER EXACTLY WHAT DATE I PURCHASED THIS GRAND CHEROKEE? BUT, IT WAS DEFINITELY MARCH 2005. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188921April 26, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, VISIBILITY:GLASS, SIDE/REAR
REAR PASSENGER (ELECTRIC) WINDOW FELL DOWN AND WOULD NOT GO BACK UP. I PURCHASED AN EXTENDED WARRANTY WHEN I PURCHASED THE VEHICLE (70K) WITH A $100 DOLLAR DEDUCTIBLE. I TOOK THE VEHICLE IN TO HAVE THE PROBLEM FIXED AND WAS CHARGED A $98 FEE TO LOOK AT THE PROBLEM. I WAS CALLED THE NEXT DAY AND INFORMED THAT I WOULD HAVE TO PAY ANOTHER $98 TO FURTHER DIAGNOSE THE PROBLEM. WHEN I TOLD THE DEALERSHIP I WOULD NOT PAY ANYMORE MONEY BECAUSE OF MY WARRANTY, THEY DISCONNECTED THE SWITCH AND ROLLED THE WINDOW UP INSTEAD. THIS PROBLEM REMAINS UNRESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188542April 22, 2007
POWER TRAIN:MANUAL TRANSMISSION
2004 JEEP GRAND CHEROKEE , PURCHASED ON 02/19/2005 USED VEHICLE WITH A 24,000 MILES OR LESS WARRANTY. PURCHASE PRICE WAS $20,342.00, MILEAGE ON VEHICLE WAS: 17268 AT TIME OF PURCHASE. PROBLEM: ON 4/18/2007 I HAD TO REPLACE THE TRANSMISSION ON THIS VEHICLE WHICH COST ME $3,018.99. CAN I BE REIMBURSED FOR THIS MISHAP? AS A CONSUMER I DO NOT BELIEVE A VEHICLE THAT IS 2 1/2 YEARS OLD SHOULD HAVE TRANSMISSION PROBLEMS SUCH AS THE ONE I INCURRED WITH THIS VEHICLE. MY PRESENT MILEAGE IS: 57959 THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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