Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10701217March 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694853March 17, 2015
STEERING
AS I WAS BACKING OUT OF MY DRIVING, I HEARD A POP, AND GOT OUT TO INVESTIGATE, AND NOTICED THE RIGHT PASSENGER SIDE, TIE ROD END HAD COME LOOSE FROM THE TIE ROD. IT WAS NOT BROKEN BUT HAD LITERALLY COME APART. AFTER THE PART WAS TAKEN OFF, WE COULD SEE THAT THE THREADS ON THE TIE ROD WERE STRIPPED DOWN AROUND THE BOTTOM OF SHAFT. I TOOK THE PART TO MY DEALER, AND HE SAID, THAT IS NOT SUPPOSED TO HAPPEN. I HAVE CONTACTED THE MAKERS OF JEEP, BUT HAVE NOT HEARD ANYTHING BACK AS OF YET. THIS IS A FAULTY PART, AND COULD HAVE CAUSED A TRAGIC ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693782March 12, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE HAD MY JEEP WORKED ON TWICE TO FIX THE TIPM AT BILLY CRAFT CHRYSLER JEEP. IN AUGUST THEY ADVISED THEY WERE DOING A TEMPORARY FIX. ON DECEMBER 16, 2014 THEY INDICATED THAT THEY COMPLETED RECALL P54 AND INPUT THIS INTO THE SYSTEM AS COMPLETE - MY VEHICLE HAS NOW STARTED HAVING THE SAME PROBLEMS. IN ADDITION WHEN THE TEMPORARY FIX WAS DONE IN AUGUST THIS CAUSED THE AUTOMATIC HIGH BEAM SENSOR TO STOP WORKING - BILLY CRAFT STATES THIS IS A COINCIDENCE AND UNRELATED. DESPITE INDICATING THE RECALL WAS COMPLETED IN ITS ENTIRETY, I FOUND OUT THIS WEEK BILLY CRAFT CHRYSLER JEEP DID NOT IN FACT COMPLETE THE RECALL DESPITE TELLING ME THEY DID AND INPUTTING INTO THE CORPORATE JEEP SYSTEM THAT THIS HAD BEEN COMPLETED AS OF 12/16/14. I AM NOW HAVING TO TAKE THE VEHICLE BACK AGAIN TO HAVE THE ACTUAL FIX COMPLETED. IF THERE ARE RECALLS MADE, THE SHOPS PERFORMING THE RECALL FIXES SHOULD MAINTAIN A HIGH LEVEL OF INTEGRITY AND ACTUALLY COMPLETE THESE OR THERE SHOULD BE SOME TYPE OF CORRECTIVE ACTION TAKEN AGAINST THEIR BUSINESS. I AM NOW WORKING WITH THE GENERAL MANAGER AND WILL BE TRADING MY JEEP IN AS SOON AS POSSIBLE. MY SAFETY AND THE SAFETY OF OTHERS ON THE ROADS IS NOT WORTH THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671077March 12, 2015
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE. CONSUMER STATES INTERMITTENTLY VEHICLE WILL CRANK AND NOT START AND FUEL PUMP SIGNAL ISSUES. *SMD THE DEALER TRACED THE PROBLEM TO A FUEL PUMP RELAY LOSING SIGNAL AT THE TIPM MODULE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693463March 11, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTICES FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) IN JUNE OF 2014, NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) IN JULY OF 2014, AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REMEDY MULTIPLE RECALLS WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693141March 9, 2015
ELECTRICAL SYSTEM
THE CAR DOES NOT START, THE IGNITION KEEPS TURNING OVER BUT THE ENGINE DOES NOT START, THEN IT DOES NOT TURN OFF SO YOU HAVE TO SIT AND WAIT FOR ALL THE LIGHTS ON THE PANEL AND THE RADIO TO GO OFF BEFORE TRYING TO START AGAIN. IF I PRESS THE START BUTTON BEFORE EVERYTHING SHUTS DOWN, THE IGNITION STAYS ON BUT REFUSES TO START THE ENGINE. THE DEALERSHIP DOES NOT HAVE A CLUE WHY THIS IS HAPPENING. I KNOW IT'S NOT ONLY MY CAR BECAUSE I HAVE BEEN AT THE SERVICE DEPARTMENT WITH OTHERS WHO HAVE THE SAME PROBLEM, THERE HAS TO BE A REASON FOR THIS, SOMEONE AT JEEP KNOWS (I AM SURE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10677131March 9, 2015
FUEL SYSTEM, GASOLINE
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP AND BRAKE RECALL NOTICE. *SMD THE CONSUMER STATED HE DIDN'T HAVE ANY PROBLEMS WITH HIS VEHICLE PRIOR TO THE RECALL NOTICE, HE MADE AN APPOINTMENT, TO COMPLY WITH THE RECALL. HOWEVER, ON JANUARY 4, 2015, WHILE DRIVING ON THE HIGHWAY THE CONSUMER ALMOST HAD AN ACCIDENT. THE VEHICLE WAS TOWED TO THE REPAIR SHOP. IT WAS DETERMINED THE FUEL PUMP NEEDED TO BE REPLACED. THE CONSUMER BELIEVED THE NEW OVERLAY WIRING HAD CAUSED THE ORIGINAL FUEL PUMP TO FAIL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10677133March 6, 2015
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER, VANITY MIRROR WIRING AND TOTALLY INTEGRATED POWER MODULE RECALL NOTICES. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692095March 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691956March 3, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THE RECALL FOR THE TIPM WAS ISSUED IN OCTOBER 2014 (P54/NHTSA 14V-530) AND THE PARTS ARE STILL NOT AVAILABLE AS OF MARCH 3, 2015. I NEED MORE OF AN UPDATE THAN, SORRY WE KNOW YOUR CAR HAS A SAFETY ISSUE, BUT WE DON'T HAVE THE PARTS. IF IT'S ENOUGH OF A SAFETY CONCERN THAT THEY NOTIFY ME EACH MONTH OF THE FAILURE TO HAVE INVENTORY, PERHAPS THEY SHOULD SAVE THE POSTAGE AND FOCUS ON PURCHASING THE PARTS. I AM TIRED OF WAITING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691477March 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/06/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691600March 2, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH ON THE INTERSTATE, THE BRAKES FAILED. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD WITHOUT AN INCIDENT. THE VEHICLE WAS TOWED TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES); HOWEVER, THE DEALER STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691156February 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING IN REVERSE AT APPROXIMATELY 10 MPH, THE VEHICLE BEGAN TO HESITATE. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE CONTACT EXPERIENCED THE SAME FAILURE AS MENTIONED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE HAD NOT BEEN REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669012February 25, 2015
ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE. CONSUMER RECEIVED REPAIRS ON VEHICLE DUE TO RECALL NOTICE AND WOULD LIKE REIMBURSEMENT. *TA THE CONSUMER STATED THE VEHICLE WOULD INTERMITTENTLY TURN OVER, BUT NEVER START DUE TO LACK OF FUEL. REPEATED ATTEMPTS TO START THE VEHICLE WERE UNSUCCESSFUL FOR A WHILE, BUT EVENTUALLY IT WOULDN'T START AT ALL. THE DEALER INFORMED THE CONSUMER THE PROBLEM WAS WITH THE TIPM, WHICH WAS A RECALLED PART. HOWEVER, THE DEALER STATED THEY WOULD HAVE TO CHARGE HIM, EVEN HE IF SHOWED THEM THE RECALL NOTICE. RECALL # 14V530000.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689982February 23, 2015
SERVICE BRAKES
TL*THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689989February 23, 2015
SERVICE BRAKES
THERE IS P14 RECALL ON MODEL YEAR 2011-2014 CHRYSLER, JEEP AND DODGE VEHICLES. THEY ARE CLAIMING MY CAR WHICH A 2011 JEEP GC IS NOT UNDER THIS RECALL. COUPLE OF MONTHS AGO THEY INSTALLED A PROTECTIVE BRAKE BOOSTER SHIELD, WHEN THEY ACTUALLY SHOULD HAVE REPLACED AT THE LOCAL DEALERSHIP. I HAVE BRAND NEW BRAKES AND BRAKE PADS, THE BRAKE BOOSTER IS SIMPLY LEAKING DUE TO PREMATURE CORROSION. FEW DAYS AGO WE ALMOST CRASHED WITH OUR NEWBORN DAUGHTER AT 40 MILES AN HOUR BECAUSE THE BRAKE BOOSTER WAS NOT WORKING. WE HEARD THE AIR ESCAPING WHEN PRESSING THE BRAKE, BUT THE VEHICLE DID NOT STOP. CHRYSLER NEEDS TO TAKE RESPONSIBILITY AND REPLACE THE BRAKE BOOSTERS ON THESE JEEP GRAND CHEROKEES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689521February 20, 2015
SERVICE BRAKES
PURCHASED CAR NEW 01/2014. INTERMITTENT ISSUE OF BRAKE PEDAL NOT ABLE TO DEPRESS, THEREFORE UNABLE TO STOP OR SLOW VEHICLE FOR SEVERAL SECONDS. THIS OCCURS MOSTLY WHEN TRAVELING BETWEEN 45-70 MPH. VEHICLE HAS BEEN TAKEN TO JEEP DEALER 4-TIMES FOR ONGOING ISSUE. BRAKE RECALL HAS BEEN PERFORMED. ISSUE STILL PERSISTS. I FEEL THIS CAR IS UNSAFE TO DRIVE DUE TO FREQUENT DELAYED BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689401February 19, 2015
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE FOUR WHEEL DRIVE FAILED AND CAUSED THE VEHICLE TO SLIDE DOWN A HILL AND CRASH INTO A DITCH. THE SERVICE FOUR WHEEL DRIVE WARNING LIGHT ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT NO REPAIRS WERE NEEDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10689439February 19, 2015
STRUCTURE
(OVERLAND EDITION) LEATHER DASH COVERING IS LOOSE, CALLED CUSTOMER ASSISTANCE AND WAS TOLD THAT THIS IS NOT COVERED AND THEY WERE SORRY, DEALER WANTS $3500 TO FIX. VEHICLE HAS BEEN IN SERVICE FOR LESS THAN 4 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684130February 18, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, AN ABNORMAL ODOR EMITTED FROM THE OVERHEAD OF THE VEHICLE ON THE DRIVER SIDE. ALSO, THE WINDSHIELD WIPERS ACTIVATED WITHOUT WARNING. THE HEADLINER ABOVE THE DRIVER'S LEFT SHOULDER STARTED TO EMIT SMOKE AND IGNITED INTO FLAMES. THE MATERIALS FROM THE CEILING WERE DROPPING ONTO THE DRIVER SEAT AND BURNED THE SEAT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A STORAGE LOT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee