Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10206890October 25, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
PASSENGER SIDE HEAT DOES NOT WORK IN OUR 2004 JEEP GR. CHEROKEE. IT IS RELATED TO A DOOR WITHIN THE CLIMATE CONTROL SYSTEM. IT SOUNDS LIKE THERE ARE MANY PEOPLE WHO HAVE HAD THE SAME PROBLEM WITH THIS. ESTIMATED COST TO FIX IS $800-$1000. THE WINDSHIELD WILL NOT DEFROST BECAUSE ALL THAT BLOWS IS COLD AIR. THIS IS A SAFETY HAZARD THAT NEEDS TO BE ADDRESSED. DAIMLER CHRYSLER NEEDS TO BE RESPONSIBLE FOR THESE DEFECTIVE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206723October 24, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
I HAVE 2 JEEP GRAND CHEROKEE BOTH HAVE HAD TO HAVE DASH COMPLETELY PULLED AND BLEND DOORS REPLACED AT A COST OF $1100 AND THEY BOTH HAVE ONLY 50,000 MILES. I WAS ON A LONG TRIP THREW THE COLORADO MOUNTAINS AND PASSENGER SIDE WOULD BLOW ONLY COLD AIR ,UNABLE TO CLEAR WINDSHIELDS OF FOG. VISIBILITY/SAFETY HAZARD. JEEP KNOWS THEY HAVE THIS PROBLEM HAPPENS TO ALL OF THERE VEHICLES 99-04. THEY EVEN HAVE A TSB, BUT $1100.00 TO FIX? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206444October 21, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
CLICKING NOISE UNDER THE DASH ON HEATER CONTROLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206029October 17, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ON 7-11-07 PASSENGER SIDE FRONT WINDOW ROLLED DOWN AND WOULD NOT ROLL UP. DEALER ADVISED IT WAS A WINDOW REGULATOR FAILURE. COST $389 TO FIX. ON 9-25-07 DRIVER SIDE FRONT WINDOW ROLLED DOWN AND WOULD NOT ROLL UP. DEALER ADVISED IT WAS AGAIN A WINDOW REGULATOR FAILURE. COST $384 TO FIX. DEALERSHIP VERY COOPERATIVE AND EXPLAINED PROBLEM WAS NO UNCOMMON FOR THE VEHICLE AND STATED THIS HAS HAPPENED TO MANY PERSONS OWNING THE SAME VEHICLE. ADVISED ANOTHER VEHICLE SAME YEAR WAS IN THE SHOP AT THE SAME TIME WITH THE SAME REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205910October 16, 2007
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
GAS/HYDRAULIC STRUTS WILL NOT HOLD HOOD OPEN - I RAISED HOOD TO CLEAN AROUND IT AND IT CAME BACK DOWN ON MY HANDS. FORTUNATELY , I WAS FAST ENOUGH TO PICK THEM UP TO "ALMOST" CATCH THE HOOD AND NOT DO ANY SIGNIFICANT DAMAGE TO THEM. BUT STILL - CAR IS ONLY 3 YEARS OLD AND HAD LESS THAN 20,000 MILES! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10204744October 3, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE IS EQUIPPED WITH A DUAL CONTROL A/C, WHICH ALLOWS THE DRIVER AND PASSENGER TO CONTROL THE TEMPERATURE ON THEIR OWN SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE BLEND DOOR ON THE FRONT PASSENGER SIDE WAS DEFECTIVE. THE DOOR PREVENTS HEAT FROM ENTERING AND CAUSES THE DEFROSTER TO WORK ONLY ON THE DRIVER SIDE OF THE VEHICLE. SHE TOOK THE VEHICLE TO A REPAIR SHOP AND WAS INFORMED THAT THE FAILURE WAS DUE TO A FAULTY BLEND DOOR. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 48,000 AND CURRENT MILEAGE WAS 52,000. UPDATED 10/24/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204803October 3, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
WJ BLEND DOOR BREAKAGE - I AM ON MY SECOND DOOR AND IT IS STILL CAUSING PROBLEMS AND BLOWING COLD AIR - THIS IS A VERY COMMON PROBLEM AND COSTS CLOSE TO 1000 TO FIX. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204569October 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
NO HEAT COMNG FROM VENTS ON PASSENGER SIDE FIRST AND NOW DRIVER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204457September 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
DEFROSTER NOT WORKING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204360September 28, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
WINDSHIELD VISIBILITY FREQUENTLY REDUCED DUE TO FAILURE OF HEATER/COOLING SYSTEM, VEHICLE HAS NO HEAT FOR DEFROSTER (OR OCCUPANTS). I TOOK THE CAR TO THE DEALER, DESCRIBED THE PROBLEM AND WAS IMMEDIATELY TOLD THIS WAS A KNOWN PROBLEM IN THE JEEP LINE WITH THE BLEND DOOR MECHANISM AND WOULD COST $1,200 TO REPAIR. NOTE: THIS WAS BASED SOLELY ON A DESCRIPTION, NO MECHANIC WAS REQUIRED TO LOOK AT THE CAR; THIS ISSUE IS THAT WELL KNOWN TO THE DEALERSHIP. FURTHER, A DIAGNOSTIC WOULD REQUIRE REMOVAL OF THE DASH, COSTING $200-500 JUST TO CHECK/CONFIRM. I REPORTED THE PROBLEM AT 29,500 MILES (OF A 30,000 WARRANTY) BUT WAS TOLD I WAS BEYOND THE WARRANTY DATE. NO CORRECTIVE ACTION OR ACCOMODATION WAS OFFERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203561September 20, 2007
SERVICE BRAKES, HYDRAULIC
A ONE FOOT HYDRAULIC BRAKE LINE AT THE REAR OF MY VEHICLE IS BADLY RUSTED AND THE FITTINGS ARE LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203240September 17, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I BOUGHT A NEW 2004 JEEP GRAND CHEROKEE FROM HOOVER CHRYSLER/JEEP IN SUMMERVILLE SC. WHILE STILL ON WARRANTY THE DRIVERS SIDE AUTOMATIC WINDOW FAILED TO THE DOWN POSITION DUE TO A DEFECTIVE REGULATOR. THIS OCCURRENCE HAPPENED IN OUR SECOND YEAR OF OWNERSHIP AND WAS REPAIRED BY THE DEALERSHIP. THE SAME FAILURE OCCURRED AGAIN TO THE DRIVERS SIDE REAR WINDOW ON 4/4/07 AND AGAIN TO THE PASSENGERS FRONT WINDOW ON 9/15/07. ALL OF THESE FAILURES WERE ATTRIBUTED TO A COMMON REGULATOR NEITHER THE LOCAL DEALERSHIP NOR CHRYSLER CORP. HAS ISSUED ANY RECALL OR ADMITTED ANY CAPABILITY FOR THIS OBVIOUSLY DEFECTIVE PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202777September 12, 2007
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
RAISED HOOD OF 2004 JEEP GRAND CHEROKEE. HAD HAND ON FENDER WHILE LOOKING IN RIGHT FRONT WHEEL WELL. HOOD CLOSED WITHOUT WARNING, UPON APPARENT FAILURE OF GAS-STRUT HOOD SUPPORTS, MASHING AND TRAPPING TWO FINGERS BETWEEN HOOD AND FENDER. UNDERSTAND FROM DEALER OTHERS STRUCK ON HEAD UPON FAILURE OF HOOD STRUTS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10201860September 4, 2007
AIR BAGS:FRONTAL
I WAS RECENTLY IN AN AUTO ACCIDENT GOING ABOUT 30 MPH WHERE I RAN INTO THE REAR END OF ANOTHER VEHICLE. I DRIVE A 2004 JEEP GRAND CHEROKEE LAREDO. MY CONCERN IS NEITHER MY DRIVER NOR MY PASSENGER AIR BAG WENT OFF AND I HIT THE OTHER VEHICLE HARD ENOUGH THAT THE FRONT OF MY JEEP PUSHED MY PASSENGER FENDER BACK TO WHERE I WAS UNABLE TO OPEN MY PASSENGER DOOR. AT WHAT SPEED SHOULD MY AIRBAGS HAVE GONE OFF? *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10201087August 29, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PASSENGER SIDE WINDOW REGULATOR BROKE - THIS TYPE OF PART SHOULD NOT BREAK ON A 2004 VEHICLE. AS I READ ONLINE THERE ARE MANY MANY COMPLAINTS ABOUT THIS PROBLEM. APPERENTLY THERE ARE SO MANY PROBLEMS WITH THIS PART, MY LOCAL AUTO-ZONE STORE COULD NOT EVEN ORDER THE PART FROM THEIR SUPPLIER. JEEP DEALERS WANT IN EXCESS OF $400 DOLLARS FOR PARTS AND LABOR TO FIX THIS. MAJOR INCOVEINCE CONSIDERING MY VEHICHLE CANNOT BE USED NOW FOR AT LEAST A WEEK AND I WILL NEED TO TAKE A LIMO TO AND FROM THE AIRPORT AT AN EXPENSE OF $270 ROUNDTRIP UNTIL THE PART GETS DELIVERED. THIS SIMPLY IS NOT A PART THAT SHOULD FAIL ESPECIALLY IN A CAR THAT IS ONLY 3.5 YEARS OLD -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201030August 28, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE A 2004 JEEP CHEROKEE, MY DRIVERS SIDE WINDOW MADE A BANG NOISE (SOUNDED LIKE SOMEONE HIT THE DOOR WITH A BAT) AND THE WINDOW SLID DOWN INTO THE DOOR! IT SCARED ME! I TOOK IN THE NEXT DAY TO GET IT FIXED....$400!! AND THE MAN TOLD ME HE'S HAD SEVERAL OF THESE COME IN AND HE'S HAD TO REPLACE. I THINK JEEP SHOULD RECALL THEM AND FIX THEM. I'VE LOOKED OUT ONLINE AND THERE ARE SEVERAL COMPLAINTS ABOUT THE PLASTIC PARTS IN THE DOOR THAT WORK THE WINDOW. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200545August 23, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
WARPED FRONT BRAKE ROTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200617August 23, 2007
ELECTRICAL SYSTEM:SOFTWARE, EQUIPMENT
2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT ANY SPEED VEHICLE JERKS SOMETIMES WORSE THAN OTHERS AT THE SAME TIME SPEEDOMETER AND RPM GAUGE DROP AND COME BACK ON ENGINE LIGHT BLINKS AND GOES OFF. TAKEN IT TO DEALER MANY TIMES THEY TOLD ME NOTHING IS WRONG AFTER THREE TIMES THEY REPLACED COMPUTER AND SENT ME ON MY WAY BUT IT DID NOT SOLVE THE PROBLEM AND A YEAR LATER REPLACED COMPUTER AGAIN AS WELL AS THROTTLE POSITION SENSOR AND STILL DID NOT FIX PROBLEM. THIS IS MY ONLY VEHICLE AND I NEED TO HAVE THE PROBLEM RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200447August 22, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM
HVAC BLEND DOOR: THE BLEND DOOR FOR THE PASSENGER SIDE HAS FAILED. I FOUND NUMEROUS WEBSITES DEDICATED TO SIMILAR FAILURES FOR OTHER JEEP GRAND CHEROKEE OWNERS. IT IS VERY APPARENT THAT THIS IS A DESIGN PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200181August 20, 2007
WHEELS, TIRES
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE HAS GOODYEAR WRANGLER ST TIRES. THE CONTACT STATED THAT HE MUST INFLATE HIS TIRES EVERY TWO WEEKS. THE WHEELS ARE ALUMINUM AND THAT IS WHY HE FEELS THAT THE TIRES WERE ALWAYS UNDERDEFLATED. THE DEALER FOUND NO TIRE FAILURE. THE DOT NUMBER AND TIRE SIZE WERE UNKNOWN. THE CURRENT MILEAGE WAS 40,000 AND FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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