Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#10760763September 1, 2015
VISIBILITY/WIPER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE SUN VISOR CAUGHT FIRE. THE FIRE INDEPENDENTLY EXTINGUISHED ITSELF. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10760399August 31, 2015
ELECTRICAL SYSTEM
I WAS DRIVING AND MY EYES STARTED BURNING THEN SMOKE WAS COMING OUT OF THE VISOR. THEN THERE WERE SPARKS AND SMALL FLAMES FROM SUNROOF. IT ALMOST CAUGHT MY HAIR ON FIRE. I HAD THE RECAL WIRING REPLACED IN JULY AND THIS HAPPENED AUGUST 30, AFTER RECALL COMPLETED.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10759600August 26, 2015
ENGINE
THIS IS THE SECOND TIME I'VE BEEN IN MY HOME WHICH HAS A CONNECTED GARAGE AND GONE OUT IN THE GARAGE TO FIND THE ENGINE RUNNING AND I KNOW FOR SURE IT WAS OFF WHEN PARKED. I BELIEVE THE ISSUE IS WITH THE KEY FOB AND OTHER ITEMS IN MY POCKET IT'S POSSIBLE TO INADVERTENTLY CAUSE THE KEY FOB'S REMOTE START TO BE PUSHED IN THE SEQUENCE NEEDED TO REMOTELY START THE VEHICLE. AT THAT POINT THE VEHICLE IS RUNNING AND YOU HAVE NO IDEA. THIS COULD RESULT IN DEATH IF THE DOOR TO THE GARAGE LEAKS AND THERE'S A BUILD UP OF CARBON MONOXIDE. I'VE ALSO EXPERIENCED BEEPS FROM THE CARS HORN LIKE YOU RECEIVE WHEN LOCKING THE VEHICLE WITH THE KEY FOB SO I KNOW IT WAS MOST LIKELY INADVERTENTLY STARTED. VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758770August 24, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT 45 MPH, THERE WAS AN ABNORMAL ODOR COMING FROM THE VENTS OF THE VEHICLE. THE CONTACT DISCOVERED THAT THE PASSENGER SIDE SUN VISOR CAUGHT FIRE. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE SMOKE INHALATION INJURIES SUSTAINED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10758529August 22, 2015
SERVICE BRAKES
ABOUT 2 WEEKS AFTER REPLACEMENT OF ALL FOUR ROTORS AND BRAKE PADS I APPLIED BRAKES WHILE TRAVELLING 30 MPH ON DRY ROAD AS THE CAR IN FRONT OF ME WAS WAITING TO TURN LEFT. MY CAR TOOK A MUCH LONGER TIME AND DISTANCE TO STOP THAN USUAL. I SHOULD HAVE STOPPED 10 TO 15 FEET BEHIND THE CAR BUT DID NOT STOP UNTIL ABOUT A FOOT FROM THE CAR IN FRONT OF ME. I HEARD A HISSING NOISE FROM THE AREA NEAR BRAKE PEDAL. I BROUGHT THE CAR BACK TO MY MECHANIC WHO SAID THE BRAKE POWER BOOSTER NEEDED REPLACEMENT. HE SAID THIS IS A VERY UNUSUAL THING TO OCCUR AND SUGGESTED THAT I CONTACT JEEP TO SEE IF IT WAS PART OF A RECALL. I CONTACTED THE JEEP DEALER I PURCHASED IT FROM ( CERTIFIED PRE-OWNED ) AND WAS TOLD THAT RECALL # P14 WAS PERFORMED IN OCT. 2014 TO PLACE A SHIELD NEAR THE POWER BOOSTER TO PREVENT WATER INFILTRATION TO AVOID CORROSION. I WAS TOLD THAT A NEW POWER BOOSTER WOULD NOT BE COVERED BY WARRANTY. IT IS MY BELIEF THAT SINCE A RECALL WAS INITIATED TO PREVENT CORROSION OF THE BRAKE POWER BOOSTER BUT THE VEHICLE WAS DRIVEN FOR 3 YEARS PRIOR TO THE SHIELD BEING INSTALLED THAT THE CORROSION CAUSED BY WATER INFILTRATION HAD ALREADY BEGAN AND THE BRAKE POWER BOOSTER ITSELF SHOULD BE PART OF THE RECALL. SIMPLY PLACING A SHIELD AFTER THE CORROSION PROCESS STARTED DEFIES COMMON SENSE AND IS A SAFETY HAZARD. I DO UNDERSTAND THAT THE BRAKE POWER BOOSTER WAS TESTED AT THE TIME THE SHIELD WAS INSTALLED, HOWEVER CORROSION (RUST ) IS AN ONGOING PROCESS. I THINK THE PROPER AND SAFE WAY TO CORRECT THE PROBLEM IS TO REPLACE THE POWER BOOSTER AS PART OF THE RECALL IN ADDITION TO THE THE PLACEMENT OF THE SHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750199August 20, 2015
AIR BAGS, SEAT BELTS, VEHICLE SPEED CONTROL
7/27/15 I WAS AT A COMPLETE STOP BEFORE I WAS GOING TO TURN INTO THE PARKING SPACE. I WAITED UNTIL A VAN PASSED AND AGAIN, WAS AT A COMPLETE STOP. I GENTLY PRESSED THE GAS PEDAL WHEN WITHIN SECONDS THE CAR TOOK OFF ON ITS OWN. WITHIN SECONDS MY CAR REVVED ON ITS OWN AND TOOK OFF; SLAMMING ME INTO A CONCRETE WALL BARRIER THAT SAVED ME FROM DRIVING INTO A DRY CLEANING STORE WINDOW.DURING THIS ENTIRE TIME, MY FOOT BARELY PRESSED THE ACCELERATOR AND MY CAR TOOK OFF. THANKFULLY A MAN CAME TO ME AND TOLD ME TO JUST PUT THE CAR IN PARK AS I WAS HITTING THE BREAK AND MY WHEELS WERE STILL SPINNING. THE BARRIER WAS LITERALLY KEEPING ME FROM GOING THROUGH THE LARGE WINDOW. IT WASN'T UNTIL THEN THAT MY CAR STOPPED. ACCORDING TO THE POLICE REPORT I WAS GOING 5 MPH. IF THIS WAS THE CASE, WHY DID I CRACK THE CONCRETE BARRIER, BURN RUBBER INTO THE ASPHALT SO MUCH THAT MY WHEELS MADE DEEP BLACK MARKS ON THE ROAD AND MY ENTIRE FRONT BUMPER ALL THE WAY TO THE RAILS WERE COMPLETELY CRUSHED. WOULD 5MPH CAUSE $7,000 WORTH OF DAMAGE? I DON'T THINK SO. IN ADDITION MY SEATBELT DID NOT LOCK UPON IMPACT. MY HEAD SLAMMED INTO THE STEERING WHEEL BEFORE THE SEATBELT LOCKED RESULTING IN WHIPLASH. MY AIR BAG ALSO DID NOT DEPLOY. AT THE RATE I WAS GOING AND WITH THE FORCE OF IMPACT I HIT THE BARRIER WITH THERE WAS NO REASON FOR MY SEATBELT NOT TO INSTANTLY LOCK AND MY AIRBAG NOT DEPLOY TO PROTECT MY HEAD AND NECK. MY CAR IS CURRENTLY BEING FIXED BUT I DO NOT FEEL SAFE WITH THAT CAR NOR SELLING IT TO ANYONE ELSE, LEST THIS HAPPEN. WHAT IF A FAMILY BUYS THIS CAR AND DIES DUE TO THIS? I KNOW I AM NOT THE ONLY ONE WITH THIS ISSUE AND I WANT SOMEONE TO TAKE RESPONSIBILITY AND ADMIT THERE IS SOMETHING GOING ON WITH THESE CARS. THREE MAJOR RECALLS FOR THE 2011 AND ONE THAT I FEEL LEAD TO MY ACCIDENT. HOW MANY PEOPLE HAVE TO GO THROUGH THIS BEFORE AN INVESTIGATION OCCURS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10750203August 20, 2015
AIR BAGS, SEAT BELTS, VEHICLE SPEED CONTROL
7/27/15 I WAS AT A COMPLETE STOP BEFORE I WAS GOING TO TURN INTO THE PARKING SPACE. I WAITED UNTIL A VAN PASSED AND AGAIN, WAS AT A COMPLETE STOP. I GENTLY PRESSED THE GAS PEDAL WHEN WITHIN SECONDS THE CAR TOOK OFF ON ITS OWN. WITHIN SECONDS MY CAR REVVED ON ITS OWN AND TOOK OFF; SLAMMING ME INTO A CONCRETE WALL BARRIER THAT SAVED ME FROM DRIVING INTO A DRY CLEANING STORE WINDOW.DURING THIS ENTIRE TIME, MY FOOT BARELY PRESSED THE ACCELERATOR AND MY CAR TOOK OFF. THANKFULLY A MAN CAME TO ME AND TOLD ME TO JUST PUT THE CAR IN PARK AS I WAS HITTING THE BREAK AND MY WHEELS WERE STILL SPINNING. THE BARRIER WAS LITERALLY KEEPING ME FROM GOING THROUGH THE LARGE WINDOW. IT WASN'T UNTIL THEN THAT MY CAR STOPPED. ACCORDING TO THE POLICE REPORT I WAS GOING 5 MPH. IF THIS WAS THE CASE, WHY DID I CRACK THE CONCRETE BARRIER, BURN RUBBER INTO THE ASPHALT SO MUCH THAT MY WHEELS MADE DEEP BLACK MARKS ON THE ROAD AND MY ENTIRE FRONT BUMPER ALL THE WAY TO THE RAILS WERE COMPLETELY CRUSHED. WOULD 5MPH CAUSE $7,000 WORTH OF DAMAGE? I DON'T THINK SO. IN ADDITION MY SEATBELT DID NOT LOCK UPON IMPACT. MY HEAD SLAMMED INTO THE STEERING WHEEL BEFORE THE SEATBELT LOCKED RESULTING IN WHIPLASH. MY AIR BAG ALSO DID NOT DEPLOY. AT THE RATE I WAS GOING AND WITH THE FORCE OF IMPACT I HIT THE BARRIER WITH THERE WAS NO REASON FOR MY SEATBELT NOT TO INSTANTLY LOCK AND MY AIRBAG NOT DEPLOY TO PROTECT MY HEAD AND NECK. MY CAR IS CURRENTLY BEING FIXED BUT I DO NOT FEEL SAFE WITH THAT CAR NOR SELLING IT TO ANYONE ELSE, LEST THIS HAPPEN. WHAT IF A FAMILY BUYS THIS CAR AND DIES DUE TO THIS? I KNOW I AM NOT THE ONLY ONE WITH THIS ISSUE AND I WANT SOMEONE TO TAKE RESPONSIBILITY AND ADMIT THERE IS SOMETHING GOING ON WITH THESE CARS. THREE MAJOR RECALLS FOR THE 2011 AND ONE THAT I FEEL LEAD TO MY ACCIDENT. HOW MANY PEOPLE HAVE TO GO THROUGH THIS BEFORE AN INVESTIGATION OCCURS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10749911August 19, 2015
ELECTRICAL SYSTEM
SMELLED SMOKE AND THE CAR STARTED TO FILL WITH SMOKE. WE PULLED THE CAR OVER AND THE PASSENGER SIDE SUN VISOR AND HEADLINER WERE ON FIRE. WE VACATED THE VEHICAL AND CALLED FOR HELP. THE CAR WAS SERVICED FOR THIS SPECIFIC RECALL IN DECEMBER OF 2014.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10749061August 17, 2015
SEAT BELTS
PASSENGER SEAT BELT IN REAR SEAT ON RIGHT SIDE WILL NOT LATCH. SEAT BELT WILL NOT RETRACT AND WE CANNOT PLACE AND/OR SECURE A CARSEAT IN THIS AREA OF THE VEHICLE. VEHICLE HAS NOT BEEN IN ANY ACCIDENTS AND HAS BEEN WELL MAINTAINED. VEHICLE HAS LOW MILEAGE AND DEALER REFUSES TO REPLACE SEATBELT UNDER WARRANTY. PRICES QUOTED TO REPLACE SEAT BELT HAS BEEN BETWEEN $300.00-$350.00 FOR PARTS ONLY AND LABOR WILL BE AN ADDITIONAL CHARGE! THIS IS A SAFETY ISSUE AND SHOULD BE REPLACED WITH NO CHARGES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749125August 17, 2015
ENGINE, STEERING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND THE STEERING COLUMN SEIZED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON SIX DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748931August 15, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
JEEP WAS TAKEN IN FOR THE P54 FUEL PUMP RELAY RECALL ON 6/12/15. NEXT MORNING AFTER RETURNING FROM DEALER, THE ENGINE WOULD CRANK BUT NOT START. THIS PROBLEM WAS INTERMITTENT, AND THE ENGINE WOULD SOMETIMES START AFTER 15-30 MINUTES OF TRYING. EVENTUALLY ON 6/15/15 IT WOULDN'T START ALL MORNING SO WAS TOWED BACK TO DEALER. THEY COULDN'T REPLICATE PROBLEM AND RELEASED CAR BACK TO ME DOING NOTHING. INTERMITTENT NO START CONTINUED FOR WEEKS, CAR TAKEN BACK TO DEALER ON 7/6/15 AND THEY REPLACED WIN MODULE, ANOTHER COMPONENT OF IGNITION SYSTEM. NEXT MORNING, 7/7/15, CAR WOULD NOT START AGAIN. INTERMITTENT CRANK/NO START CONDITION CONTINUED TO OCCUR FOR WEEKS, CAR TAKEN BACK TO DEALER ON 7/22/15. THIS TIME DEALER SPENT ALMOST 3 WEEKS WORKING ON THE PROBLEM. FIRST, THE FUEL PUMP RELAY (THE RECALL PART ALREADY REPLACED ONCE) WAS DETERMINED TO BE FAULTY AND WAS REPLACED. THIS DIDN'T SOLVE THE PROBLEM, AND THE TIPM WAS SAID TO BE CAUSING THE CONDITION, AND WAS REPLACED ON 8/10/15. JEEP WORKED FOR A WEEK UNTIL TODAY, 8/15/15, WHILE DRIVING DOWN A BUSY LONG ISLAND ROAD CAR STALLED OUT WHILE DRIVING ~30 MPH. MY WIFE AND OUR 4 MONTH OLD BABY WERE IN THE CAR, AND I WAS SOMEWHAT TERRIFIED. THERE WAS TRAFFIC SURROUNDING US, AND I WAS LEFT WITH NO POWER TO THE BRAKES OR STEERING. LUCKILY I WAS ALREADY IN THE RIGHT LANE AND WAS ABLE TO PUT HAZARDS ON AND PULL OVER SLOWLY WITHOUT INCIDENT. IF THERE HAD BEEN A RED LIGHT OR SUDDEN BRAKING IN FRONT OF ME HOWEVER, THE SITUATION WOULD HAVE BEEN MUCH DIFFERENT. AFTER PULLING OVER, CAR CRANKED/NO START AS IT HAS PREVIOUSLY FOR THE PAST MONTHS, AND DID SO FOR 20 MINUTES UNTIL FINALLY STARTED AND DROVE IT HOME. I HAVE HAD OUR JEEP IN THE SHOP 4 TIMES FOR WHAT SEEMS TO BE THE ISSUE DESCRIBED IN THE FUEL PUMP RELAY RECALL, BUT WE ARE STILL EXPERIENCING THE SAME PROBLEM! I AM AT MY WITS END, AND NO LONGER FEEL SAFE IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748710August 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ELECTRICAL FAILURE AND WAS UNABLE TO BE STARTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AS A FAILURE OF THE FUEL PUMP RELAY. THE DEALER WAS NOTIFIED OF THE FAILURE, HOWEVER, THE VEHICLE WAS NOT REPAIRED FOR THE RECALL DUE TO LACK OF AVAILABLE PARTS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748302August 12, 2015
STEERING, SERVICE BRAKES, ENGINE
VEHICLE STALLED ON A BUSY ROAD WHILE TRAVELING APPROXIMATELY 35 MPH. I WAS DECELERATING APPROACHING A TRAFFIC LIGHT AND LOST POWER STEERING, POWER BRAKES AND ENGINE SHUT DOWN. AFTER PLACING VEHICLE INTO PARK I WAS ABLE TO RESTART. THIS HAS HAPPENED TWICE IN THE LAST FEW MONTHS. THE DEALERSHIP IS NOT ABLE TO REPLICATE THE ISSUE OR TAKE FURTHER ACTION TO CORRECT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747817August 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747609August 10, 2015
ELECTRICAL SYSTEM
AUGUST 9, 2015, LEFT HOME IN MY JEEP AND DROVE APPROXIMATELY FOR A HALF MILE THAN NOTED A SEVERE SMELL INSIDE . TURNED AROUND AND WENT BACK HOME THINKING THAT OIL IS LEAKING AND BURNING. AUGUST 10, 2015, DROVE TO WORK APPROXIMATELY 15 MILES. AT WORK, ON THE PARKING LOT I LOWERED THE SUNVISOR ON THE DRIVER SIDE AND THAT'S WHEN I DISCOVERED THE CAUSE OF YESTERDAY'S SMELL. THERE IS A LARGE BURNED OUT HOLE IN THE ROOF LINER. I KNOW THERE WAS A RECALL ON THIS POTENTIAL FIRE HAZARD IN THE PAST. IT WAS APPARENTLY FIXED BY MY DEALERSHIP ON NOVEMBER 4, 2014. HOWEVER, IT LOOKS CLEARLY THE ISSUE HAS NOT BEEN RESOLVED. AT THE MOMENT, I AM A BIT TRAUMATIZED BY THIS APPARENT FIRE DANGER. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10748399August 10, 2015
ELECTRICAL SYSTEM
FIRE STARTED IN PASSENGER SUN VISOR. RECALL P36 WAS REPAIRED ON 2/18/15.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10746644August 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746396August 5, 2015
UNKNOWN OR OTHER, STRUCTURE:BODY
WATER SLOSHING SOUND ON START STOP. SOUNDS LIKE IT IS UNDER THE DRIVER'S SEAT. BROUGHT TO THE DEALER AND THEY SAID LOTS OF WATER WAS IN THE FLOORPAN UNDER THE DRIVERS SEAT. THEY THINK IT IS COMING FROM OUTSIDE VIA THE HEATER BOX. IT IS NOT A CLOGGED AC TUBE BECAUSE THEY CHECKED THAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746482August 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT 50 MPH, THE ALTERNATOR FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATED FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,700. MA 10/15/2015 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746248August 4, 2015
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, STEERING
I WAS KNOCKED UNCONSCIOUS AND HAVE NO MEMORY OF CRASH JEEP WAS TOTALED I NEVER SAW IT AGAIN TOOK 4 MONTHS TO RECOVER.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Jeep Grand Cherokee